2007 Mercedes-Benz E350 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Mercedes-Benz E350, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Fuel system25365.5%
- Engine338.5%
- Electrical174.4%
- Powertrain (other)164.1%
- Interior & seats102.6%
- Suspension92.3%
- Tires & wheels82.1%
- Visibility61.6%
- Transmission51.3%
- Other / unspecified51.3%
- Exterior lighting41.0%
- Driver assistance41.0%
- Steering30.8%
- Airbags30.8%
- Heating & air conditioning30.8%
- Brakes30.8%
- Seat belts20.5%
- Body & structure20.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Recently my wife and I noticed a very strong fuel smell from cabin of this car. When I inspected and lifted the seat there was a puddle of fuel leaked over the sending unit. This is extremely dangerous and potentially deadly for my family especially with 2 young children who are always seating in back seat. Upon checking with Benzel Busch Mercedes dealer in Englewood New Jersey, they said they cannot fix my issue because my warranty has expired. I am now writing to you to help me as I feel this should strictly be a recall and Mercedes USA should be required to fix this leak free of charge. Please understand that out of pocket will be more than $8,000 for this repair and I do have the means to come up with that amount of money. Upon checking on internet there are many E class Mercedes Benz between years 2003-2009 that have this issue. Could you please help me resolve this matter especially this being an extremely dangerous situation. I can be contacted via email: [XXX] or phone: [XXX] . Thank You Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2007 Mercedes-Benz E350. The contact stated that while refueling the vehicle, the vehicle emitted an abnormally strong gasoline odor inside and outside the vehicle. The vehicle was taken to the dealer and the contact was informed that the failure was related to an unknown NHTSA ID Number; however, the campaign had expired. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
Vehicle began shaking on the highway. It was coming from under the front hood and was shaking the steering wheel. The check engine light came on. I pulled over and had it towed to the Mercedes repair shop. They said it was related to a bad balance shaft and that it was a systemic problem with the engine in certain Mercedes e350s. I was told I needed to replace the camshaft and it would cost $6,000!!! After some research, it looks like Mercedes agreed, back in 2015, to cover only certain of these Mercedes, but there was no recall. I could have been killed if I was rear ended.
2007 MERCEDES BENZ E 350. CONSUMER WRITES IN REGARD TO ILLUMINATED CHECK ENGINE LIGHT.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Odometer Fraud. The contact purchased a 2007 Mercedes-Benz E350. The contact stated that while attempting to sell the vehicle to the dealer, the contact was informed that the Carfax History report indicated a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 113,192, however, the Carfax History Report listed the mileage at 257,710 on October 16, 2023.
Vehicle headlight burned out while driving at night time reduced visibility. Upon inspection found the headlight wires insulation located behind the passenger's light bulb connector melted/burnt causing short circuit. Temporary fixing it with an electrical tape.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
AT ABOUT 87,000 MILES, THE CAR IS ESSENTIALLY USELESS BECAUSE OF A KNOWN DEFECT. THE BALANCE SHAFT, ENGINE INTAKE MANIFOLD AND TRANSMISSION CONDUCTOR PLATE NEED TO BE REPLACED. MERCEDES WILL NOT TAKE RESPONSIBILITY EVEN THOUGH THERE WAS A CLASS ACTION LAWSUIT.
THE ENGINE DIES SUDDENLY WHILE DRIVING. CAUSE UNKNOWN. CAR WILL RESTART WITHOUT TROUBLE, BUT THE SUDDENNESS OF THE PROBLEM IS REALLY STARTLING AND COULD BE VERY DANGEROUS ON THE FREEWAY OR ON A WINDING ROAD AT SPEED.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
I TURNED ON THE HEATED SEATS IN MY CAR AND A STRANGE BURNING SMELL FILLED THE CAR. I IMMEDIATELY TURNED THEM OFF. WHEN I GOT HOME AND TOOK MY COAT OFF THERE WAS A LARGE BURN WHOLE ON THE BACK OF MY COAT. I WENT AND CHECKED THE SEATS AND THERE WAS A LARGE WHOLE BURNED THRU THE SEAT IN THE SAME AREA AS MY COAT WAS.I WAS IN MOTION WHEN THIS HAPPENED
I HAVE HAD MULTIPLE PROBLEMS WITH MY VEHICLE, MAINLY WITH SUSPENSION AND WITH THE FUEL SYSTEM. I HAD THEM REPLACE THE FUEL SYSTEM IN 3/13 AND ONCE AGAIN I AM HAVING PROBLEMS WITH LEAKAGE IN THE FUEL SYSTEM. *TR
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
The contact owns a 2007 Mercedes-Benz E350. The contact stated that while the vehicle was parked in the garage and turned off, the entire rear end of the vehicle inadvertently lowered to the ground. The contact stated that the failure was related to NHTSA Campaign Number: 12V264000 (Suspension) however, the vehicle was not included in the recall. The vehicle had not been diagnosed or repaired. The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 140,000. The consumer stated the rear air suspension is functioning as designed. Upon restarting the vehicle the air compressor was recharged.
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. WHEN THE VEHICLE WAS PARKED FOR ANY LENGTH OF TIME, THE REAR PASSENGER SIDE WAS LOW AND A "TOO LOW" EMERGENCY INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT DETERMINED TO BE PART INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V264000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
MY VEHICLE WEARS THE INSIDES OF FRONT AND BACK TIRES. HAVE DONE WHEEL ALIGNMENTS, TOE-INS AND OTHER REMEDIES. THE PROBLEM WITH THIS IS THAT YOUR TIRES WEAR DOWN PREMATURELY AND THE UNSUSPECTING DRIVER DRIVES AND THE TIRES WEAR DOWN TO THE THREADS AND EXPLODES. THIS IS BECAUSE THEY DID NOT EXPECT THEIR TIRES TO LAST HALF OR LESS OF THE THREAD LIFE DUE TO THIS UNUSUAL WEAR, AND NO ONE CAN FIGURE OUT WHY THIS IS HAPPENING. ALSO, BECAUSE OF THE AREA THAT IT WEARS THE AVERAGE PERSON WOULD NOT EVEN NOTICE IT. VEHICLES GOING HIGHWAY SPEEDS (55-70 MPH) COULD HAVE BLOWOUTS AND KILL THEMSELVES AND OTHERS ON THE ROAD.
TIRE IS OUT OF ROUND. BRAND IS RADAR 245/40/18. ASKED SEARS AND RADAR FOR HELP REGARDING MY SAFETY AND HAVE BEEN IGNORED MORE THEN ONCE. AS I SEE IT THEY ARE IN COLLUSION TO PROTECT THEMSELVES FROM ANY LEGAL IMPLICATIONS. PLEASE NOT THE TIRE IN QUESTION IS A VERENTI R6 SOLD BY SEARS WHICH IS NOT ON YOUR DROP DOWN
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
The contact owns a 2007 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility); and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted and referred the contact to the NHSTA Hotline for assistance.
Vehicle headlight burned out while driving at night time reduced visibility. Upon inspection found the headlight wires insulation located behind the passenger's light bulb connector melted/burnt causing short circuit. Temporary fixing it with an electrical tape.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
The contact owns a 2007 Mercedes-Benz E350. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated and with an abnormal sound coming from the gear shifter. The contact stated there was a failure with the transmission and the vehicle would not exceed 65 MPH. The transmission was replaced. The contact was unable to reach the manufacturer; however, several voicemails left for the manufacturer. The approximate failure mileage was 100,000.
WHEN ACCELERATING FROM A STOP LIGHT, THE CAR WOULD NOT SHIFT GEARS AUTOMATICALLY. THE CAR SEEMS TO BE STUCK IN 1ST GEAR OR NEUTRAL AS I COULD NOT GET PAST 20MPH WITHOUT MAXING OUT MY RPM'S. I HAD TO DRIVE 3 MILES GOING 20MPH TO GET SOMEWHERE SO I COULD GET TOWED. AFTER TOWED TO THE DEALERSHIP, THEY COULD NOT REPLICATE THE SITUATION. THIS HAS HAPPENED TWICE WITHIN A WEEK'S TIME. THIS IS A MERCEDES 2007 E350. I HAVE SEEN OTHER POSTS ABOUT THIS EXACT SAME THING WITH NO SOLUTION. THE DEALERSHIP SAID TO PULL OVER AND RESTART THE CAR. WHAT!!! WHAT KIND OF FIX IS THAT? I DO THAT TO MY HOME PC...I SHOULDN'T HAVE TO DO THAT FOR MY CAR! I BOUGHT THIS CAR LESS THAN 30 DAYS AGO...AND THE DEALERSHIP DOESN'T SEEM TO WANT ANY PART OF IT. I HAVEN'T EVEN MADE THE FIRST PAYMENT OR RECEIVED MY PERMANENT TAGS YET. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
MY VEHICLE WEARS THE INSIDES OF FRONT AND BACK TIRES. HAVE DONE WHEEL ALIGNMENTS, TOE-INS AND OTHER REMEDIES. THE PROBLEM WITH THIS IS THAT YOUR TIRES WEAR DOWN PREMATURELY AND THE UNSUSPECTING DRIVER DRIVES AND THE TIRES WEAR DOWN TO THE THREADS AND EXPLODES. THIS IS BECAUSE THEY DID NOT EXPECT THEIR TIRES TO LAST HALF OR LESS OF THE THREAD LIFE DUE TO THIS UNUSUAL WEAR, AND NO ONE CAN FIGURE OUT WHY THIS IS HAPPENING. ALSO, BECAUSE OF THE AREA THAT IT WEARS THE AVERAGE PERSON WOULD NOT EVEN NOTICE IT. VEHICLES GOING HIGHWAY SPEEDS (55-70 MPH) COULD HAVE BLOWOUTS AND KILL THEMSELVES AND OTHERS ON THE ROAD.
THE VEHICLE INVOLVED WAS A 2007 MERCEDES BENZ E350. PREMATURE WEAR ON THE INSIDE CORNER OF MY TIRES. THIS WAS ULTIMATELY DISCOVERED ON ALL FOUR TIRES. THIS LEAD TO BELT SEPARATION ON ALL TIRES AND A LOST OF BELTING ON THE LEFT FRONT OF THE CAR THAT CAUSED DRIVER SURPRISE THAT DEMANDED A DRAMATIC EMERGENCY STOP. THIS EXPOSED ME TO HIGHWAY TRAFFIC AND ALMOST CAUSED AN ACCIDENT WHILE PULLING OVER IN A SHOCKED AND CONCERNED STATE. THESE TIRES WERE RECOMMENDED FOR MY CAR BY THE RETAILER AND MET BOTH THE SPEED RATING AND PERFORMANCE REQUIRED. HOWEVER, I THERE APPEAR TO BE A VEHICLE MANUFACTURER DEFECT WITH THE ALIGNMENT COMPONENTS. NO TIRES APPEAR TO HOLD UP TO THE CHALLENGING DEMANDS OF THIS APPLICATION. THIS FAILURE IS DANGEROUS. HAD IT HAPPENED AT NIGHT OR ON A WET SURFACE, THE CONSEQUENCES WOULD HAVE BEEN MUCH MORE SEVERE. NOTE: THIS WAS ON A CAR THAT WAS FULLY IN ALIGNMENT, WITH FACTORY WHEELS AND SUSPENSION. THE CAR WAS DRIVEN ONLY AS A COMMUTER. NO RACING OR OTHER EXTREME DRIVING. I PURCHASED THE VEHICLE AROUND 9/10/11 WITH FAIRLY NEW TIRES. THE 1ST TIME THIS ISSUED OCCURRED TO WAS WITH THE TWO FRONT TIRES AROUND 12/15/2011. THE 2ND TIME THIS ISSUE HAPPENED WAS WITH THE TWO REAR TIRES AROUND 4/13/12. I JUST REPLACED THE TWO FRONT TIRES (40K WARRANTY TIRES) AGAIN WITH ONLY 28K MILES ON THEM. THE 3RD TIME, THE SAME TIRE RETAILER INFORMED ME HE COULD NOT REPLACE MY TIRES FREE BECAUSE THEY WERE WORN IMPROPERLY ON THE INSIDE LIKE AN ALIGNMENT ISSUE. I INFORMED HIM THAT THE CAR HAD AN ALIGNMENT ABOUT 10 MONTHS AGO AND THE TIRES SHOULD NOT BE DOWN TO THE BELTS ALREADY. ON 7/16/13, I HAD TO BUY NEW TIRES AND ANOTHER 4-WHEEL ALIGNMENT. THERE IS SOMETHING WRONG WITH THE DESIGN OR MECHANICAL SUSPENSION ISSUE. THIS IS COSTLY AND NOT RIGHT. I THINK MB SHOULD INVESTIGATE AND RECALL TO FIX THE MANUFACTURER DEFECT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
Vehicle headlight burned out while driving at night time reduced visibility. Upon inspection found the headlight wires insulation located behind the passenger's light bulb connector melted/burnt causing short circuit. Temporary fixing it with an electrical tape.
SUDDENLY THE VEHICLE TRUNK DOES NOT OPEN, TRIED BOTH REMOTE KEY & DOOR TRUNK LATCH. GOT A MESSAGE ON PANEL REGARDING 3RD BRAKE LIGHT..UNABLE TO GET THE WHEELCHAIR FROM TRUNK BUT DROVE CAR AROUND THE BLOCK AND WAS THEN ABLE TO OPEN IT USING MY KEY REMOTE. THEN A FEW MINUTES LATER AGAIN WAS NOT ABLE TO OPEN THE TRUNK, BUT NOW THE PANEL READ LICENSE PLATE RIGHT AND LEFT LIGHT LAMPS NOT WORKING...NIGHT DRIVING IS AN ISSUE NOW...CA LAWS REQUIRE LIC PLATE BE LIT AND VISIBLE AT ALL TIMES. I WENT ONLINE AND NOTICED ALL THE BUZZ AND COMPLAINTS REPORTING THIS SAME ISSUE REGARDING BROWN WIRE BEING SEVERED ON MANY MAKES, MODELS AND YEARS ON MER BENZ VEHICLES. I E-MAILED MB CUSTOMER SERVICE TO ASK ABOUT A RECALL AND THEY DO NOT HAVE ONE TO MY SURPRISE. GOT A CALL TODAY FROM [XXX] @ [XXX] STATING THERE IS NOTHING MB CAN DO SINCE MY WARRANTY HAS EXPIRED...I ADVISED HIM I HAVE UNDER 50K MILES ON THIS CAR, HE SAID THAT I WOULD NEED TO GET A DIAGNOSTIC TEST COSTING ME OVER $100 IN ORDER TO FIND OUT WHAT THE PROBLEM IS PLUS ACCORDING TO INTERNET COMMENTS THIS IS A $250 OR MORE REPAIR COST. I EXPLAINED MY INTERNET FINDINGS AND HE AGAIN APOLOGIZED, SAID THERE IS NOTHING HE CAN DO FOR ME. I EXPLAINED MY CONCERNS AND FEEL THAT MB SHOULD STEP UP AND TAKE RESPONSIBILITY IN GOOD FAITH AND GOOD CUSTOMER SERVICE AND FIX THIS ISSUE AT THEIR EXPENSE, OBVIOUSLY IT IS AN ELECTRICAL ISSUE MAL-FUNCTION AND THEY ARE RESPONSIBLE FOR FIXING THE PROBLEM AND SHOULD NOT PUT THIS BURDEN AND EXPENSE ON THEIR CUSTOMER'S. FRUSTRATED MB CUSTOMER *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
SPENT OVER $2K JUST ON DIAGNOSIS AND WRONG FIXES. IT STARTED WITH PROBLEMS CRANKING. I REPLACED THE KEY FOB, REPLACED THE BATTERY, REPLACED THE ALTERNATOR, HAVE HAD MERCEDES DIAGNOSE WITH NO ANSWERS. MY USUAL MECHANIC DIAGNOSE WITH NO ANSWERS. A EUROPEAN SPEACIALIST REPLACED THE ALTERNATOR AND TENSIONER PULLEY. TOOK IT TO A FRIEND AND WE DISCOVERED THAT THERE WAS A LEAK IN THE SUNROOF RUNNING DOWN THE SIDE OF THE CAR INTO THE BATTERY COMPARTMENT. AT THIS POINT VARIOUS PROBLEMS ARE GOING ON. THE WINDOWS, DOOR LOCKS, RADIO, CRANKING, ALL INTERMITTENT BUT NOT ALWAYS AT THE SAME TIME. TOOK IT TO ANOTHER MECHANIC WHO SAID THE SANS MODULE IS BAD, AT LEAST. AN $800 FIX, THEN THEY COULD MOVE TO THE NEXT MODULE AND THE NEXT. ALSO MAYBE UNRELATED BUT MAYBE NOT. LOW CAR LIGHT CAME ON. ENGINE 'DIED' (VEHICLE LOST ALL POWER) WHILE TRAVELING AT HIGHWAY SPEED OR WILL JERK DOWN GEARS AND ONLY CONTINUE TO FUNCTION IN DRIVE @ 40MPH OR LOWER. I HAD TO PULL VEHICLE OVER ON SIDE OF THE ROAD WITH NO POWER ASSISTANCE STEERING OR BRAKING. THIS PROBLEM OCCURRED WITH NO WARNING AND AT HIGHWAY SPEEDS CREATING AN IMMENSE SAFETY RISK. MANY OTHERS HAVE REPORTED THE SAME ISSUE WITH THIS AND RELATED CARS FOR THIS AND NEARBY MODEL YEARS. LIKE THEM, I WONDER WHY THERE IS NO RECALL. MERCEDES BENZ WILL NOT REPLACE THESE DEFECTIVE PARTS WILLINGLY AND THERE ARE MANY OF THESE CARS DRIVING DOWN OUR HIGHWAYS PLACING NOT ONLY THE PASSENGERS AT RISK BUT OTHER DRIVERS AROUND THEM.
THE GEAR SHIFT KEEP GETTING STUCK. THE CAR REVS AND DOESN'T CHANGE GEAR WHEN DRIVING IT STAYS IN THE FIRST GEAR. THEN WHEN IT DOES CHANGES THE GEAR SKIPS, CAUSING A JOLT IN THE CAR. BROUGHT IT TO THE SHOP AND WAS TOLD THAT IT'S A DEFAULT SENSOR THAT'S NOT PICKING UP, CAUSING IT TO SKIP. TWO SEPARATE SHOPS AND THEY TOLD ME TO MAKE THIS COMPLAINT. I'VE CALLED THE NUMBER ON THIS SITE MONTHS AGO, MADE A COMPLAINT AND STILL NOTHING. I'VE SEEN QUITE A BIT OF COMPLAINT ON THIS MATTER ON THIS SITE, YET NO CHANGE. THIS CAN BE VERY DANGEROUS BECAUSE THE CAR STALLS WHICH ENDANGER THE OPERATOR OF THE VEHICLE, PASSENGERS, AND OTHER MOTORIST ON THE ROAD. THIS CAN CAUSE AN ACCIDENT. I'LL USE TODAY'S DATE BECAUSE I DON'T REMEMBER THE SPECIFIC DATE I CALLED BEFORE. VERY DANGEROUS
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
STEERING COLUMN WOULD NOT LOCK AND HAD A LOT OF PLAY TURNING BACK AND FORTH. WHEN TRYING TO RESTART ON MULTIPLE OCCASIONS NEEDED TO TURN WHEEL BACK AND FORTH UNTIL THE KEY WOULD ENGAGE AND START ENGINE. NO DTC CODES FOR START ISSUE. REPLACED EIS COSTING $1,100 SO CAN ONLY HOPE THIS IS THE ONLY PROBLEM. VEHICLE ONLY HAS 67,600 MILES.
WHILE DRIVING AND CHANGING GEARS FROM FIRST TO SECOND, AT OR AROUND 10 - 20 RPM MY ENGINE BECAME UNCONTROLLABLE AND JERKED SPORADICALLY. I COULD NOT CONTROL THE VEHICLE UNTIL IT CHANGED INTO 3RD GEAR AND THEN BEGAN TO DRIVE AS NORMAL. THE CAR DOES THIS REPEATEDLY NOW UNTIL I FEEL IT HAS BECOME UNSAFE TO DRIVE. THE JERKING IS RANDOM SO I DON'T KNOW WHEN TO EXPECT IT AND WHAT TO DO WHEN IT HAPPENS. IT HAS CAUSED ME TO VEER OFF THE ROAD OCCASIONALLY. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
LETTER FROM SENATOR WARNER ON BEHALF OF CONSTITUENT RE MERCEDES BENZ (ATTN: SHANE CLEM). *SMD THE CONSUMERS WIFE WAS INVOLVED IN AN ACCIDENT AND THE AIR BAG FAILED TO DEPLOY. HIS WIFE SUFFERED A SERIOUS HEAD INJURY. THE VEHICLE WAS DECLARED A LOSS. *JB
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
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
I WAS USING THE WARMING SEATS AND HAD PULLED UP TO THE POST OFFICE TO DROP A LETTER IN THE BOX. THE LETTER HAD FALLEN TO THE GROUND. I GOT OUT AND PLACED THE LETTER IN THE BOX. I GOT BACK IN THE CAR AND PULLED UP TO KEEP FROM HOLDING UP TRAFFIC WHILE I HAD REPLACED MY SEAT BELT. A SUV HAD CROSSED MY PATH WHEN I SMELLED SOMETHING BURNING. I ASSUMED IT WAS EXHAUST FROM THE SUV. I WAS ABOUT TO PULL OFF THE PARKING LOT WHEN I NOTICED THICK WHITE SMOKING COMING FROM MY SEAT. I IMMEDIATELY TURNED OFF THE SEAT WARMER. THE SMOKE DISSIPATED AFTERWARDS.I CONTINUED TO DRIVE THE CAR ABOUT 1/2MILE TO THE GROCERY STORE. I GOT OUT AND NOTICED A BURN ON SEAT. *TR
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED WHILE DRIVING 25 MPH BURNING FUMES WERE EMITTED INTO THE VEHICLE. ONCE HE STOPPED THE VEHICLE, HE REALIZED THAT THE DRIVERS SEAT HEATER MALFUNCTIONED AND BURNED A HOLE THROUGH THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 38,000. UPDATED 09/15/11*LJ UPDATED 2/23/12 *CN
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
BRAKES DID NOT CATCH LIKE I PUSHED BRAKES ALL THE WAY.I HAVE TO PUMP BRAKES 3-4 TIMES BEFORE DRIVING AND WHEN REVERSING THEY LOCK.I TOOK IT TO A MECHANIC AND THE ABS CONTROL MODULE IS NOT WORKING NOW IT NEEDS TO BE REPLACED.I CAN'T DRIVE IT SINCE THE BRAKE LINES HAV ENO BRAKE FLUID RUNNING THROUGH THEM.
6/29/14 TRAVELING WHEN CHECK ENGINE LIGHT CAME ON. STOPPED AND LOOKED UNDER HOOD, DID NOT SEE ANYTHING OUT OF THE NORM, DROVE IT HOME. DROVE A FEW DAYS LATER TO DEALERSHIP. FOUND INTAKE MANIFOLD FAULTY AND CAM ADJ MAGINET. NOT REPAIRED-$3000 QUOTED. DROVE IT HOME WHERE IT REMAINS. SEARCHES ON INTERNET SHOWS THIS DEFECT IS UNDER INVESTIGATION. ALSO CAR RIDES ROUGH; ALL FOUR WHEELS ARE BENT DUE TO REGULAR ROAD WEAR AND TEAR. BOTH THESE ISSUES COULD HAVE CAUSED CATASTROPHIC CONSEQUENCES. I AM NOT THE FIRST OWNER OF THIS MB. WERE MB AWARE OF THESE DEFECTS AND FAILED TO INFORM ME PRIOR TO PURCHASING THE E350? THE MANUFACTURER NEEDS TO REMEDY THESE DEFECTS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
FRONT PASSENGER SEAT BELT BUCKLE PLASTIC ENCASEMENT IS BROKEN. THE BELT WORKS, BUT THE 2 PIECES OF PLASTIC WHERE THE BELT CLIPS INTO, WILL NOT STAY TOGETHER. SEE PICTURES. I BROUGHT THIS TO THE DEALER TO BE REPAIRED, BUT THEY CANNOT DO IT WITHOUT REPLACING THE ENTIRE SEAT BELT ASSEMBLY. THIS COST IS ESTIMATED AT $500. SEE DOCUMENT CONCERN AND ESTIMATE PAGES ATTACHED.
THE PURPOSE OF THIS IS TO ALERT YOU OF A SAFETY HAZARD / PRODUCT DEFECT OF THE SEATBELT BUCKLE IN THE 2007 MERCEDES BENZ E350 4MATIC WAGON (?MB E350 WAGON?). I HAVE SENT A SIMILAR LETTER TO MERCEDES BENZ REPORTING THE SITUATION. ON AUGUST 7, 2015 WHILE RIDING IN THE FRONT PASSENGER SEAT OF AN MB E350 WAGON, I PLACED MY LEFT HAND ON THE LEFT SIDE OF MY SEAT NEAR THE SEATBELT BUCKLE, AS LEVERAGE IN ORDER TO ADJUST MY SITTING POSITION. AS I SHIFTED MY POSITION, THE SEATBELT MOVED THROUGH THE INSERTING (TOP) PART OF THE BUCKLE, AND IN THE PROCESS SEVERELY AND PAINFULLY PINCHED THE SKIN ON THE INSIDE OF MY LEFT FOREARM. ALTHOUGH THE SEATBELT BUCKLE ?LET GO? OF MY SKIN IT CAUSED A SERIOUS CONTUSION: WITHIN SECONDS OF THE INCIDENT, A PAINFUL, 2-3INCH LONG, RAISED/SWOLLEN CONTUSION DEVELOPED ON MY FOREARM. THE CONTUSION QUICKLY TURNED VERY DARK RED AS THE BLOOD CONTINUED TO POOL UNDER MY SKIN. THINKING THIS WAS A ONE OFF OCCURRENCE, FEW MINUTES LATER, I ONCE MORE ATTEMPTED TO SHIFT MY SITTING POSITION IN THE SAME MANNER AS ABOVE, ONLY TO SUFFER THE EXACT SAME INJURY AGAIN. THE SEATBELT BUCKLE CAUSED INJURY TO A SMALLER AREA BUT THIS TIME IT SLIGHTLY BROKE THE SKIN. AGAIN,A PAINFUL DARK RED SWOLLEN CONTUSION DEVELOPED IMMEDIATELY. (ON 9.22.2015 I MAILED A LETTER TO THE NHTSA WITH 4 PICTURES OF MY FOREARM FOR YOUR REFERENCE. PIC #1-3 WERE TAKEN IMMEDIATELY FOLLOWING THE INJURIES AND PICT #4 WAS TAKEN SEVERAL DAYS LATER. BOTH INJURIES WERE VERY PAINFUL WHEN THEY OCCURRED AND MY ARM AS QUITE SORE FOR SEVERAL DAYS LATER.) FOLLOWING MY INJURIES, I ASKED MY FRIENDS AND FAMILY IF THEY HAD EXPERIENCED THE SAME INJURY CAUSED BY THE SEATBELT BUCKLE, AND SEVERAL OF THEM HAD. I DO NOT WISH TO SPECULATE HOW SEVERE THE INJURIES WOULD BE IF THIS OCCURS TO AN ELDERLY INDIVIDUAL WHOSE SKIN IS OFTEN MORE DELICATE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ E350. ON JUNE 25, 2007, WHILE IDLING AT A RED LIGHT, THE CONTACT'S CHILD PULLED THE HANDLE AND OPENED THE REAR PASSENGER SIDE DOOR. THE DEALER STATED THAT THE DOORS DO NOT HAVE A CHILD SAFETY LOCKING MECHANISM. THE CURRENT MILEAGE WAS 1,000 AND FAILURE MILEAGE WAS 600.
I RECENTLY PURCHASED A BRAND NEW 07 SEDAN. PLEASE CONTACT ME TO DISCLOSE THE AUTOMAKER. RECENTLY, WHILE AT A RED LIGHT I NOTICED MY 2 YEAR OLD PULLING UP THE LOCK NOB AND THEN THE LEVER TO OPEN THE REAR DOOR! I IMMEDIATELY STOPPED TO ENGAGE THE CHILD PROOF LOCK ON THE REAR DOOR AND COULD NOT FIND THE LEVER. I CALLED THE DEALER AND THEN SPOKE WITH 3 SALES PEOPLE, 3 SERVICE PEOPLE INCLUDING SERVICE MANAGERS ETC ETC ... AT 2 DEALERSHIPS. THEY ALL TOLD ME DIFFERENT STORIES. 1) OF COURSE IT HAS THE FEATURE. 2) WE JUST HAVE TO FIND OUT HOW TO ACTIVATE IT. ET ETC ETC.. ALL WERE EVENTUALLY SHOCKED TO FIND OUT THAT THE CAR DID NOT HAVE IT!!!! I CALLED THE US HEADQUARTERS FOR THE MANUFACTURER AND THEY TELL ME THAT THEY DON'T HAVE SUCH A FEATURE AND HAVE NEVER HAD IT IN ANY OF THEIR CARS..! AND I SHOULD DISCIPLINE MY CHILD BETTER. WHY ARE THE DEALERSHIPS THAN NOT AWARE OF THIS AND I ACTUALLY HAD 2 SERVICE TECH'S LOOK FOR THE FUNCTION ALL OVER MY CAR THE OTHER DAY. I HAVE A CAR THAT I CANNOT USE TO TRANSPORT MY CHILDREN BECAUSE OF A FEAR THEY WILL OPEN THE REAR DOOR JUMP OR CAUSE A MAJOR ACCIDENT ON THE ROAD....THIS AUTOMAKER SHOULD NOT BE SELLING AUTOMOBILES IN THIS OR ANY OTHER COUNTRY WITHOUT HAVING A FEATURE THAT ALL OTHER CAR MAKERS HAVE. I NEED YOUR HELP TO NOTIFY OTHER PARENTS AND ANY OTHER GROUPS OF THIS IMPORTANT INFORMATION. THE DEALERSHIP WOULD NOT TAKE THE CAR BACK AND I AM NOW USING MY WIFE'S CARE SOLELY FOR TRANSPORTING MY CHILDREN AND MY BRAND NEW CAR IS IN THE GARAGE MOST OF THE TIME!!? *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .