Suspension
Filed Jun 16, 2022
The contact owns a 2007 Mercedes-Benz E350. The contact stated that while the vehicle was parked in the garage and turned off, the entire rear end of the vehicle inadvertently lowered to the ground. The contact stated that the failure was related to NHTSA Campaign Number: 12V264000 (Suspension) however, the vehicle was not included in the recall. The vehicle had not been diagnosed or repaired. The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 140,000. The consumer stated the rear air suspension is functioning as designed. Upon restarting the vehicle the air compressor was recharged.
- NHTSA ID
- 11469535
- Incident
- Jun 15, 2022
- Mileage
- 140,000 mi
Suspension
Filed Jan 20, 2017
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. WHEN THE VEHICLE WAS PARKED FOR ANY LENGTH OF TIME, THE REAR PASSENGER SIDE WAS LOW AND A "TOO LOW" EMERGENCY INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT DETERMINED TO BE PART INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V264000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
- NHTSA ID
- 10946638
- Incident
- May 24, 2016
- Mileage
- 82,000 mi
Suspension
Filed Oct 11, 2016
MERCEDES RECALLED 100% OF E350 WAGON DUE TO A FAULTY SIGNAL WHICH COULD RESULT IN AN UNSAFE SUSPENSION SYSTEM. MY MECHANIC TODAY VERIFIED THIS SIGNAL FAILURE WHILE TRYING TO DIAGNOSE A STIFF UNFORGIVING SUSPENSION IN THE REAR AXEL. MY CALLS TO BOTH MERCEDES AND NHTSA SHOW NO OPEN RECALL. MERCEDES SAYS IT HAD NOT BEEN PREVIOUSLY FIXED. PLEASE INCLUDE MY VEHICLE IN THE 100% TO WHICH IT BELONGS AND RECALL IT. IT'S REALLY DUBIOUS WHEN CONSUMER HAS TO DO SO MUCH RESEARCH AND LEG WORK I WAS ABOUT TO SPEND THOUSANDS OF DOLLARS UNJUSTIFIABLE!! RECALL WAS ON ALL WAGONS 2007-2009 MINE IS A 2007 WAGON WITH THE EXACT PROBLEM IDENTIFIED IN THE RECALL. WHAT AM I MISSING HERE? PLEASE CONTACT ME ASAP. I DRIVE CHILDREN TO SCHOOL DAILY ON THE FREEWAY IN THIS MY ONLY CAR. THANK YOU! *TR
- NHTSA ID
- 10915413
- Incident
- Oct 11, 2016
- Mileage
- 109,000 mi
Suspension
Filed May 5, 2015
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING OVER BUMPS, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 120,000.
- NHTSA ID
- 10714667
- Incident
- Nov 10, 2014
- Mileage
- 120,000 mi
Fuel systemInterior & seatsSuspension
Filed Apr 29, 2015
I HAVE HAD MULTIPLE PROBLEMS WITH MY VEHICLE, MAINLY WITH SUSPENSION AND WITH THE FUEL SYSTEM. I HAD THEM REPLACE THE FUEL SYSTEM IN 3/13 AND ONCE AGAIN I AM HAVING PROBLEMS WITH LEAKAGE IN THE FUEL SYSTEM. *TR
- NHTSA ID
- 10713553
- Incident
- Mar 1, 2013
- Mileage
- 80,000 mi
Suspension
Filed Apr 22, 2015
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR OF THE VEHICLE FELT UNSTEADY. THE VEHICLE WAS TAKEN TO A DEALER AND IT WAS DETERMINED THAT THE CONNECTING RODS FOR THE REAR SUSPENSION NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 12V264000 (SUSPENSION); HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
- NHTSA ID
- 10712260
- Incident
- Apr 20, 2015
Suspension
Filed Jul 14, 2014
VEHICLE WAS DRIVEN AT HIGHWAY 54, MO ON CRUISE CONTROL AT 70MPH. NEXT TO ELDON EXIT, ON A STRAIGHT PART OF THE HIGHWAY, ALL OF SUDDEN THE FRONT DRIVER SIDE SPRING BROKE WITH A VERY LOUD BANG. AFTER INVESTIGATION, THE SPRING BROKE AT THE FIRST LOWER WINDING (THE END OF PLASTIC COVER, WHERE IT STARTS THE SECOND WINDING). AT THE BROKEN LOCATION AND ONLY AT THAT LOCATION, SURFACE RUST (30-40MM LONG) COULD BE SEEN. THE SPRING ON THE OTHER SIDE (PASSENGER SIDE) WAS OKAY BUT I COULD SEE THAT THERE IS NO PAINT (ABOUT 20MM LONG) AT EXACT SAME LOCATION AND IT STARTED TO RUST ON A VERY SMALL SPOT (1-3MM). *TR
- NHTSA ID
- 10610559
- Incident
- Jun 3, 2014
- Mileage
- 99,327 mi
Other / unspecifiedSuspension
Filed Jul 21, 2013
THE VEHICLE INVOLVED WAS A 2007 MERCEDES BENZ E350. PREMATURE WEAR ON THE INSIDE CORNER OF MY TIRES. THIS WAS ULTIMATELY DISCOVERED ON ALL FOUR TIRES. THIS LEAD TO BELT SEPARATION ON ALL TIRES AND A LOST OF BELTING ON THE LEFT FRONT OF THE CAR THAT CAUSED DRIVER SURPRISE THAT DEMANDED A DRAMATIC EMERGENCY STOP. THIS EXPOSED ME TO HIGHWAY TRAFFIC AND ALMOST CAUSED AN ACCIDENT WHILE PULLING OVER IN A SHOCKED AND CONCERNED STATE. THESE TIRES WERE RECOMMENDED FOR MY CAR BY THE RETAILER AND MET BOTH THE SPEED RATING AND PERFORMANCE REQUIRED. HOWEVER, I THERE APPEAR TO BE A VEHICLE MANUFACTURER DEFECT WITH THE ALIGNMENT COMPONENTS. NO TIRES APPEAR TO HOLD UP TO THE CHALLENGING DEMANDS OF THIS APPLICATION. THIS FAILURE IS DANGEROUS. HAD IT HAPPENED AT NIGHT OR ON A WET SURFACE, THE CONSEQUENCES WOULD HAVE BEEN MUCH MORE SEVERE. NOTE: THIS WAS ON A CAR THAT WAS FULLY IN ALIGNMENT, WITH FACTORY WHEELS AND SUSPENSION. THE CAR WAS DRIVEN ONLY AS A COMMUTER. NO RACING OR OTHER EXTREME DRIVING. I PURCHASED THE VEHICLE AROUND 9/10/11 WITH FAIRLY NEW TIRES. THE 1ST TIME THIS ISSUED OCCURRED TO WAS WITH THE TWO FRONT TIRES AROUND 12/15/2011. THE 2ND TIME THIS ISSUE HAPPENED WAS WITH THE TWO REAR TIRES AROUND 4/13/12. I JUST REPLACED THE TWO FRONT TIRES (40K WARRANTY TIRES) AGAIN WITH ONLY 28K MILES ON THEM. THE 3RD TIME, THE SAME TIRE RETAILER INFORMED ME HE COULD NOT REPLACE MY TIRES FREE BECAUSE THEY WERE WORN IMPROPERLY ON THE INSIDE LIKE AN ALIGNMENT ISSUE. I INFORMED HIM THAT THE CAR HAD AN ALIGNMENT ABOUT 10 MONTHS AGO AND THE TIRES SHOULD NOT BE DOWN TO THE BELTS ALREADY. ON 7/16/13, I HAD TO BUY NEW TIRES AND ANOTHER 4-WHEEL ALIGNMENT. THERE IS SOMETHING WRONG WITH THE DESIGN OR MECHANICAL SUSPENSION ISSUE. THIS IS COSTLY AND NOT RIGHT. I THINK MB SHOULD INVESTIGATE AND RECALL TO FIX THE MANUFACTURER DEFECT. *TR
- NHTSA ID
- 10526037
- Incident
- Dec 15, 2011
- Mileage
- 80,000 mi
AirbagsSuspension
Filed Dec 2, 2012
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
- NHTSA ID
- 10486754
- Incident
- Nov 8, 2012
- Mileage
- 87,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.