2023 Mercedes-Benz GLE 350

VEHICLE: 2022 Mercedes-Benz GLE 350 VIN: [XXX] COMPONENT: Power train, automatic transmission DESCRIPTION: When the vehicle is placed in Park with the engine running, the vehicle experiences an intermittent jolting or lurching sensation approximately every 5 seconds, accompanied by an audible clicking sound. The jolting is most pronounced immediately after shifting from Reverse into Park, and gradually decreases in frequency after approximately one minute but does not fully stop. This occurs an estimated 50 percent of the time the vehicle is shifted into Park. This issue is separate from the known Eco Start/Stop roughness on GLE 350 models. This issue raises safety concerns. The owner is expecting a child and the unexpected repeated vehicle movement while in Park poses a risk when an infant car seat is installed. The jolting could also cause a driver to inadvertently release the brake or shift out of Park. The vehicle was taken to an authorized Mercedes-Benz dealership for diagnosis on two separate occasions. The service team acknowledged that they have seen this problem before on other vehicles of the same model, but stated they were unable to replicate the issue during their inspections and do not have a known repair procedure. The vehicle remains under the manufacturer’s factory warranty, purchased March 2023. Other GLE 350 owners have reported identical symptoms across 2020, 2021, and 2022 model years on multiple forums. No fix has been identified by any dealership. No crash or injury has occurred. No warning lights are illuminated. Video evidence of the clicking sound has been captured.​​​​​​​​​​​​​​​​ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11727827

Incident

Mar 29, 2026

Panel on roof between front windshield and panoramic roof completely shattered

NHTSA ID

11707039

Incident

Dec 24, 2025

When driving on an interstate going 55-70 mph and the cruise in on, the car cruise flashes randomly down to 15 or 20 mph and the car severely brakes. This is NOT because someone is in front of us on the highway. It does it when no one is in front of us. Sometimes there are cars behind us and this type of severe breaking is very dangerous when traveling at 70 mph. Cars behind us have had to slam on their breaks to avoid rear-ending us. I have taken the vehicle to Morgantown Mercedes Benz twice complaining about this issue. They cannot find the problem.

NHTSA ID

11706773

Incident

Dec 23, 2025

First incident on I5 around exit 186 9 car was cruise control was on. Speed was set at 65. Car was accelerating from 60 to 65 but all of a sudden it slams on the brakes when no car was in front from 60ish to 45. Almost caused the car in the back to hit us. Multiple incident of cruise control on and while automatic lane change it would hit the breaks mid lane change when no other car is present ( especially when the interstate is curving). Going i5 north express lane. Cruise control on there was dotted lines for left exit. Car would was pushed heavily by lane keep to the left. But the intent was to continue on i5 N. The push was a lot stronger than normal. Almost crashed into meridian

NHTSA ID

11690368

Incident

Sep 10, 2025

As I was driving, sunroof suddenly exploded. My screen was partially opened. The sunroof itself was closed. I did not observe anything to hit the car, I did not hear any road debris hit the car. The glass shattered inside the vehicle over myself/my person, also my passenger in the front passenger seat, who is my son. I was so startled and in shock, but able to pull over to a safe area. Glass shards were noted to be down my shirt and pants. Glass shards were noted to be in items that were in my car rear seat. Also on my child. We were able to remove the glass from our person with very minor knicks as expected when handling glass material. There was no warning regarding any component failures or warning lamps, no sounds from the road, and no observed debris hitting the vehicle. It was about 613pm on Tuesday December 31, 2024. The weather was clear, no rain or extreme temperatures. As soon as I was in a safe place, I placed call to Mercedes-Benz at 658p. I was advised to take vehicle to dealership to be inspected as soon as possible. I took the vehicle in at 730am on January 2, when my local dealership was open for business.

NHTSA ID

11633609

Incident

Dec 31, 2024

Cracked windshield. Manufacturer has not been able to supply a replacement for 4 months. Every time I ask for an ETA the day moves back a month. This is a safety concern for many affected drivers with no apparent solution from MBUSA.

NHTSA ID

11631635

Incident

Aug 28, 2024

The contact owns a 2023 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the vehicle revved loudly and there was a clicking sound coming from the engine compartment. The clicking remained for approximately 10-15 minutes while driving after starting the vehicle. The noise had become more persistent and would occur while driving at speeds of 45 MPH or higher. While coasting and attempting to accelerate the vehicle would shift roughly and jerk while shifting to first gear. The dealer was contacted and was unable to complete the recall remedy due to a lack of available parts. The vehicle was not diagnosed. The manufacturer was not made aware of the issue. The failure mileage was 10,000. Parts distribution disconnect.

NHTSA ID

11606858

Incident

Aug 6, 2024

Mileage

10,000 mi

The vehicle, while on (P)ark, will move forward on its own. The vehicle will move either millimiters at a time or up to a quarter inch in a single incident. These incidents are continuous in nature and can be duplicated by simply putting the vehicle in Park after driving it shortly after start. The vehicle has been taken in several times to the dealership, where the Service Director has claimed that they cannot replicate the issue. Mercedes Benz refuses to address the issue as the vehicle is not producing any fault codes. I have videos and photos of this issue occurring, the latest set taken the afternoon of Saturday, July 27, 2024 between 6:00 p.m. and 7 p.m. A passenger can feel and hear the vehicle move forward, but the dealership Service Department director claims that this was "normal". As to the best of my understanding and research, a vehicle on (P) should not move a single millimeter, much lech up to a quarter of an inch. It is my opinion that this poses not just a driveability issue but also a safety issue as there is no assurance that the vehicle will remain immobilize while in (P)ark.

NHTSA ID

11605282

Incident

Mar 4, 2023

Complaint Noise from front end thought to be from steering gear. Cause During diagnostics of a front end noise, workshop is under the impression the noise is coming from the steering gear. Remedy If the root cause of the noise cannot be found and is seemingly from the steering rack, perform the below LI's and diagnostics. If they have been performed and the root cause still cannot be determined, a TIPS case must be opened to the Body/Chassis/Entertainment team prior to replacing the steering rack. • LI46.35‑P‑067339 ‑ "Rattling, Humming, Dry Sliding/Gravel Noise When Steering" • LI46.35‑P‑071461 ‑ "Check Tie Rod Outer Joint of Steering Gear" • LI46.10‑P‑077391 ‑ "Knocking Noise In The Area Of The Steering Gear or Steering Column Tube When Braking Or Moving Off; The Steering Wheel Can Also Be Felt To "Crack"" • Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Keep the boot clamps in case the rack is returned. • If the noise is described as "clacking" or "knocking" when moving the wheel back and forth in quick oscillations and the thrust element in the steering rack has NOT been checked yet, please perform a check and subsequent adjustment, if necessary, as detailed in AR46.20‑P‑0601ME. • Remove sway bar links and see if noise persists. • Perform NVH time‑domain noise diagnosis pointing to the steering rack as the root cause. The TIPS case must contain the following: • Video underneath the vehicle with clearly audible noise while engine is running. • Video inside the vehicle with clearly audible noise while engine is running. • Vehicle checked for history of collisions. • Vehicle history checked for other noise complaints in the area. • List of other checked components (suspension, drive line components, wheel bearings, etc...). • Along with the audible noise, does the feel/noise change through only a certain part of the steering arc sweep? • Provide the thrust element before and after readings.

Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!

Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double‑clicking on the button instead. This reduces the likelihood of the button being activated accidentally or unintentionally. The recoding can be carried out as follows: 1. Add SA Code O19 into VeDoc (O for Oscar, not "zero") • an XSS ticket may be necessary to add the SA code 2. Perform SCN coding of EIS N73 control unit 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key in the storage compartment on the key symbol and turn on the ignition. IMPORTANT: all other vehicle keys must be outside the recognition range of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1 by double clicking the "Lock button" As of modification year 22/1, by press and holding the “Lock button", then double‑click the “Unlock button" at the same time. On model series 167, the storage compartment with the key symbol is located in the armrest. The SCN coding from the EZS is only transferred correctly to the vehicle key under the following conditions: Only one vehicle key is located in the vehicle, this key has been deactivated and it is positioned on the marking in the storage compartment for the data transfer. The costs for this adaptation are to be borne by the customer. For the newer BR 174, 178, 244, 248, 520, and 540, a software update must be initiated, as there is no way to perform SCN coding.

Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("‑ ‑"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. NOTE: • Verify that the concern falls under one of the attachment videos. If not, then it is outside of the scope of this LI. • This also does not cover "Traffic Sign Inoperative" messages on the instrument cluster. Cause There are two identified reasons for this concern: 1. Country code information stored incorrectly at a particular geographic latitude range. 2. Incorrect reference data when the vehicle is started and a GPS signal is not immediately available. Remedy Update head unit software to latest version and the re‑check function in the same location. If vehicle is still exhibiting one of the symptoms as described exactly as in the complaint section or as shown in the video attachments, open a TIPS case to the Body/Chassis/Entertainment inbox with the following: • Video of the concern. • Exact location (latitude and longitude is best)

Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA is extending the warranty coverage for the Diagnostic Module for Tank Leakage Detection ("DMTL") on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years/150,000 miles (whichever occurs first). This applies to the vehicle regardless of ownership. Why the Warranty extension? On certain Model Year 2018 - 2024 A / C / CLA / CLS / E / G / GLA / GLB / GLC / GLE / GLS / GT / S / SL Mercedes-Benz vehicles, under certain circumstances, the DMTL may trigger erroneous Diagnostic Trouble Code ("DTC") entries that may result in the illumination of the Check Engine Malfunction Indicator Lamp ("MIL"). Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. • If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be covered under this extended warranty and performed at no cost to you. • This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet.

Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root causes Remedy See attached diagnostic guide.