2024 Mercedes-Benz GLE 350

The contact owns a 2024 Mercedes-Benz GLE350. The contact stated while driving at various speeds in the rain after purchasing the vehicle brand new, the windshield wipers failed to clean the windshield as needed while moving downward, creating reduced visibility of the roadway. The vehicle was taken to the dealer on two occasions. The dealer informed the contact that during the windshield's downward movement, water was pulled back onto the windshield from the A-pillars. The dealer advised the contact that it was a windshield wiper factory design defect and no technical remedy had been provided by the manufacturer currently. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 0.

NHTSA ID

11643854

Incident

Jul 20, 2024

On the 2024 Mercedes GLE 350, the speedometer/tachometer lighting does not dim to a safe or comfortable level during night driving. The dimmer switch functions between two levels of "bright and brighter" which affects night vision and makes it near impossible to see down the road. The lighting was tested by a Mercedes technician during the day, against another 2024 Mercedes. Mercedes corporate requested we schedule another appointment? which is on 20 DEC 24. We are requesting they use a "light meter/lux meter/illuminance meter" to determine the lumens per square inch or a photometer to measure the light intensity.

NHTSA ID

11631436

Incident

Dec 13, 2024

The contact owns a 2024 Mercedes-Benz GLE350. The contact stated while driving 80 MPH, the sunroof shattered without impact. The contact merged to the side of the road and immediately called 9.1.1. No injuries were sustained, and medical attention was not needed. The contact was giving a police service number. The vehicle was driven to the residence. The manufacturer was notified of the failure. The approximate failure mileage was 12,000.

NHTSA ID

11615939

Incident

Sep 22, 2024

Mileage

12,000 mi

Hello, I am writing to inform the possible defective design of Mercedes Benz GLE 350 model. I had purchased new 2024, Mercedes Benz in September 2023. There is a issue with loud noise coming from back of car due to camera shutter opening and closing for no reason when car reaches under 16 miles/hour speed. This is very distracting besides being annoying as well. Camera shutter also makes loud noise when parking and reversing the car. There is a genuine issue with defective design of camera system located in trunk door in GLE 350. I Many other customers have expressed similar concerns online. I took my car to local dealer twice but told that this is a normal feature of car. I wrote several times to Mercedes Benz USA but company did not show any interest in looking at the issue. Large number of customers on line also have written up about this annoying features in many Mercedes Models. I am not sure if this right place to write this complaint. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11589868

Incident

May 21, 2024

Traffic Sign Assist does not display road signs or Speed Limit signs after purchasing $300 option

NHTSA ID

11586214

Incident

Apr 25, 2024

Low coolant warning light came on while driving. Parked car in garage and found engine coolant all over garage floor. Contacted dealer, topped off coolant per conversation with service advisor and drove car to dealership. Dealer found that a rock had entered through one of the grille openings and damaged the front radiator. Estimate of repairs was $2,037 which Mercedes offered to cover $1,000 of the repair. Concern is that this may very well happen again due to the design of the grille.

NHTSA ID

11571898

Incident

Feb 11, 2024

The glass pane between my windshield and my dual-pane panoramic sunroof exploded while parked in my garage in the middle of the night. This car is not even 2 months old yet, has never been damaged and could have killed me had it randomly exploded while I was driving.

NHTSA ID

11543713

Incident

Sep 10, 2023

Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!

Complaint Noise from front end thought to be from steering gear. Cause During diagnostics of a front end noise, workshop is under the impression the noise is coming from the steering gear. Remedy If the root cause of the noise cannot be found and is seemingly from the steering rack, perform the below LI's and diagnostics. If they have been performed and the root cause still cannot be determined, a TIPS case must be opened to the Body/Chassis/Entertainment team prior to replacing the steering rack. • LI46.35‑P‑067339 ‑ "Rattling, Humming, Dry Sliding/Gravel Noise When Steering" • LI46.35‑P‑071461 ‑ "Check Tie Rod Outer Joint of Steering Gear" • LI46.10‑P‑077391 ‑ "Knocking Noise In The Area Of The Steering Gear or Steering Column Tube When Braking Or Moving Off; The Steering Wheel Can Also Be Felt To "Crack"" • Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Keep the boot clamps in case the rack is returned. • If the noise is described as "clacking" or "knocking" when moving the wheel back and forth in quick oscillations and the thrust element in the steering rack has NOT been checked yet, please perform a check and subsequent adjustment, if necessary, as detailed in AR46.20‑P‑0601ME. • Remove sway bar links and see if noise persists. • Perform NVH time‑domain noise diagnosis pointing to the steering rack as the root cause. The TIPS case must contain the following: • Video underneath the vehicle with clearly audible noise while engine is running. • Video inside the vehicle with clearly audible noise while engine is running. • Vehicle checked for history of collisions. • Vehicle history checked for other noise complaints in the area. • List of other checked components (suspension, drive line components, wheel bearings, etc...). • Along with the audible noise, does the feel/noise change through only a certain part of the steering arc sweep? • Provide the thrust element before and after readings.

Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EXAMPLE: when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double‑clicking on the button instead. This reduces the likelihood of the button being activated accidentally or unintentionally. The recoding can be carried out as follows: 1. Add SA Code O19 into VeDoc (O for Oscar, not "zero") • an XSS ticket may be necessary to add the SA code 2. Perform SCN coding of EIS N73 control unit 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key in the storage compartment on the key symbol and turn on the ignition. IMPORTANT: all other vehicle keys must be outside the recognition range of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1 by double clicking the "Lock button" As of modification year 22/1, by press and holding the “Lock button", then double‑click the “Unlock button" at the same time. On model series 167, the storage compartment with the key symbol is located in the armrest. The SCN coding from the EZS is only transferred correctly to the vehicle key under the following conditions: Only one vehicle key is located in the vehicle, this key has been deactivated and it is positioned on the marking in the storage compartment for the data transfer. The costs for this adaptation are to be borne by the customer. For the newer BR 174, 178, 244, 248, 520, and 540, a software update must be initiated, as there is no way to perform SCN coding.

Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA is extending the warranty coverage for the Diagnostic Module for Tank Leakage Detection ("DMTL") on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years/150,000 miles (whichever occurs first). This applies to the vehicle regardless of ownership. Why the Warranty extension? On certain Model Year 2018 - 2024 A / C / CLA / CLS / E / G / GLA / GLB / GLC / GLE / GLS / GT / S / SL Mercedes-Benz vehicles, under certain circumstances, the DMTL may trigger erroneous Diagnostic Trouble Code ("DTC") entries that may result in the illumination of the Check Engine Malfunction Indicator Lamp ("MIL"). Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. • If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be covered under this extended warranty and performed at no cost to you. • This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet.

Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root causes Remedy See attached diagnostic guide.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!