Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Oct 27, 2020
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
20%
of 61 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2016 Mercedes-Benz Sprinter 3500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming airbag
Shown in the owner’s own words, exactly as filed
Airbags
Filed Oct 27, 2020
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V003000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED TROPHY MERCEDES-BENZ OF VALENCIA (23355 VALENCIA BLVD, SANTA CLARITA, CA 91355, (661) 753-5555) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID
11366659
Incident
Oct 1, 2019
Airbags
Filed Dec 18, 2019
BEEN WAITING 11 MONTHS FOR PARTS FOR THE PASSENGER SIDE AIRBAG RECALL AND I STILL CAN'T GET A DATE AS TO WHEN THEY WILL BE ABLE TO CORRECT THE SITUATION.
NHTSA ID
11289906
Incident
Dec 18, 2019
Mileage
25,000 mi
Airbags
Filed Dec 17, 2019
THIS RECALL GOES BACK TO MARCH 2019. I NEED TO SELL THIS VEHICLE AND I CAN'T SELL IT WITH THE RECALL NOT PERFORMED. WHEN WILL THE PARTS BE AVAILABLE FOR THE RECALL?
NHTSA ID
11289709
Incident
Mar 1, 2019
Airbags
Filed Nov 22, 2019
I HAVE RECEIVED NOTICES OF 2 AIRBAG RECALLS ON THIS VEHICLE. ONE FOR DRIVER SIDE, ONE FOR PASSENGER SIDE. DEALER TELLS ME HE HAS ALL PARTS IN STOCK FOR BOTH REPAIRS, BUT PASSENGER SIDE AIRBAG IS LISTED ON HIS RECORDS AS PENDING. THEREFORE, HE CANNOT PROCEED WITH THAT REPAIR, AS HE WILL NOT BE REIMBURSED. IS THE PASSENGER AIRBAG IN THIS VEHICLE IN FACT SUBJECT TO RECALL? IF SO, WHY IS IT THAT IT CANNOT BE REPAIRED A FULL SEVEN MONTHS AFTER I RECEIVED A RECALL NOTICE IN MARCH, 2019 WHEN THE DEALER HAS THE PARTS? I LIVE APPROXIMATELY TWO HOURS DRIVE FROM MY DEALER. IT MAKES NO SENSE TO TAKE TWO 4 HOUR ROUND TRIPS TO DEAL WITH THESE RECALLS. THAT WILL COST ME THE PRICE OF TWO FULL TANKS OF DIESEL GASOLINE.
NHTSA ID
11281785
Incident
Nov 22, 2019
Airbags
Filed Nov 13, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WORLD WIDE MOTORS INC (3900 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6800) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
11279821
Incident
Mar 1, 2019
Airbags
Filed Nov 12, 2019
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500 (M3CC170). THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TUCSON (6350 E GRANT RD, TUCSON, AZ 85715, (520) 886-1311) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATES THAT VEHICLE WAS REPAIRED ON 1/22/2020. REPAIR WAS COMPLETED BY CHAPMAN MOTORCARS OF TUCSON, LLC (TUCSON, AZ). *DL
NHTSA ID
11279669
Incident
Mar 9, 2019
Airbags
Filed Nov 1, 2019
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V003000 (AIR BAGS) AND 19V004000 (AIR BAGS). THE CONTACT CALLED JOHN G. LEDFORD JR. FOR MERCEDES BENZ OF ATHENS AT 706-549-6585 (LOCATED AT 4735 ATLANTA HIGHWAY, ATHENS, GA 30622) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN BOTH PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 19V004000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 19V003000 (AIR BAGS). *BF*JB CONSUMER STATED PARTS DEPT HAD NEW AIR BAGS AVAILABLE BUT WOULD NOT SELL IT TO THE CONSUMER.*JB
NHTSA ID
11277513
Incident
Jan 9, 2019
Airbags
Filed Oct 2, 2019
2016 MERCEDES-BENZ SPRINTER 3500.CONSUMER WRITES IN REGARD TO SAFETY RECALL INTERIM NOTICE 2018110007 NHTSA RECALL 319V004, REPLACE DRIVER-SIDE AIRBAG MODULE. *AS THE CONSUMER WAS INFORMED THERE WAS A MISTAKE MADE AND THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER WAS CONCERNED THAT THE VEHICLE NEEDED TO BE REPAIRED. *JS
NHTSA ID
11266290
Incident
Sep 18, 2019
Airbags
Filed Sep 30, 2019
Crash reported3 injuries reported
TL* THE CONTACT OWNS 2016 MERCEDES-BENZ SPRINTER 3500. WHILE DRIVING 40-45 MPH, THE CONTACT WAS INVOLVED IN A CRASH WITH A SCHOOL BUS TRAVELING NORTH AT 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, SEVERAL CHILDREN ON THE SCHOOL BUS SUSTAINED MINOR INJURIES. THREE STUDENTS SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A LOCAL TOW LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT *TR *DT*JB
NHTSA ID
11258988
Incident
Sep 26, 2019
Mileage
19,000 mi
Airbags
Filed Aug 26, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF FAIRFIELD (LOCATED AT 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, (707) 430-0101) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID
11246534
Incident
May 1, 2019
Airbags
Filed Jul 16, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS) WITHIN A REASONABLE TIME FRAME FROM WHEN THE RECALL WAS ISSUED. THE CONTACT WAS UNCERTAIN AS TO WHEN MERCEDES-BENZ OF SANTA ROSA (7878, 2885 CORBY AVE, SANTA ROSA, CA 95407, 1-888-803-6978) WOULD RECEIVE THE PART FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO SELL THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE DELAY WITH THIS RECALL IS CAUSING AN ISSUE WITH SELLING THE VEHICLE.*JB
NHTSA ID
11232316
Incident
Jan 9, 2019
Airbags
Filed Apr 16, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTHWEST ARKANSAS (2400 SE MOBERLY LN, BENTONVILLE, AR 72712, (479) 286-3010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID
11196660
Incident
Apr 1, 2019
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own