2015 Mercedes Royale Sprinter Coach Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2015 Mercedes Royale Sprinter Coach, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance222.2%
- Fuel system222.2%
- Airbags111.1%
- Other / unspecified111.1%
- Powertrain (other)111.1%
- Engine111.1%
- Brakes111.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
ABS SAFETY FOR OUR 2015 MERCEDES SPRINTER. THE RIGHT REAR SENSOR IS DEFECTIVE. WE ARE CONCERNED ABOUT OUR SAFETY NOT HAVING BRAKES THAT SHOULD WORK ACCORDING TO THE MANUFACTURE. WITH OUT ABS THE CRUISE CONTROL DOES NOT WORK EITHER. THANK YOU FOR ANY HELP. NOTE; THE MANY FRUSTRATED OWNERS DISCUSIONS ON THE INTERNET ABOUT THIS PROBLEM.
ON MULTIPLE OCCASIONS, ABS/ESP/ASR WARNING LIGHTS CAME ON AND CRUISE CONTROL BECAME INOPERATIVE. SOMETIMES THE FAULTS WERE CLEARED BY TURNING ENGINE OFF AND RESTARTING. OTHER TIMES THE WHEEL SPEED SENSOR WAS REPLACED. A TOTAL OF 3 SENSORS WERE REPLACED OVER TIME. ONE TIME HAPPENED WHEN BRAKING, WHICH RESULTED IN EXTENDED STOPPING DISTANCE. ONCE THE TRANSMISSION WAS LOCKED IN THE LOWEST GEAR AND WOULD NOT SHIFT. THE MOST RECENT TIME THE ENGINE STOPPED AT 45 MPH WHILE ON THE ROAD. THIS WAS RESOLVED BY REPLACEMENT OF THE ABS MODULE. ALTHOUGH NO DAMAGE OR INJURIES WERE SUSTAINED, AT LEAST 3 FAILURE RESULTED IN UNSAFE CONDITIONS AND COULD HAVE RESULTED IN DAMAGE/INJURIES HAD THE TRAFFIC CONDITIONS BEEN SLIGHTLY DIFFERENT. THESE FAILURES HAVE OCCURRED OVER A PERIOD OF 2 YEARS (2017- 2019). SPEEDS WERE 25-65 MPH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Vehicle was parked overnight at over 7000ft elevation 4x4 was active Overnight temps below freezing Upon startup there was no power transferred to the axles...engine revolutions increased with no wheel spin/turning No engine lights illuminated after 5-10 minutes of warm up the van would finally move
WHILE DRIVING ON INTERSTATE EAST OF LOUISVILLE KENTUCKY AT 70MPH ON CRUISE CONTROL ENGINE STOPPED AND VEHICLE COASTED TO SHOULDER OF ROAD THIS OCCURRED AT 4:30AM JUNE 13 WHEN ENGINE STOPPED SMOKE AND DIESEL SMELL WAS APPARENT BEFORE VEHICLE COASTED OFF ROAD AFTER VEHICLE STOPPED I OPENED ENGINE COMPARTMENT AND DIESEL WAS ALL OVER ENGINE COMPARTMENT AS WELL AS ON GROUND UNDER VEHICLE I HAD VEHICLE TOWED AND REPAIRED WITH DIESEL IN AREA OF ENGINE AND CATHOLITIC CONVERTER I WAS CONCERNED IF FIR HAZARD. I ATTEMPTED TO DISCUSS MATTER WITH MERCEDES CUSTOMER SERVICE WAS PROMISED A RETURN CALL WHICH HAD NOT OCCURRED I BELIEVE THIS TYPE OF FAILURE IS A DANGEROUS FIRE HAZARD
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF MANCHESTER (LOCATED AT 875 GOLD ST, MANCHESTER, NH 03103, (603) 669-6788) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I was driving down the road and two of the four batteries under my airstream interstate fell out from under the van. It ripped off my bumper. I checked on a few airstream forums and this is common. It is very dangerous. Airstream needs to fox this issue. Someone behind me could have been injured if we were on a high way.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
Vehicle was parked overnight at over 7000ft elevation 4x4 was active Overnight temps below freezing Upon startup there was no power transferred to the axles...engine revolutions increased with no wheel spin/turning No engine lights illuminated after 5-10 minutes of warm up the van would finally move
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
ON MULTIPLE OCCASIONS, ABS/ESP/ASR WARNING LIGHTS CAME ON AND CRUISE CONTROL BECAME INOPERATIVE. SOMETIMES THE FAULTS WERE CLEARED BY TURNING ENGINE OFF AND RESTARTING. OTHER TIMES THE WHEEL SPEED SENSOR WAS REPLACED. A TOTAL OF 3 SENSORS WERE REPLACED OVER TIME. ONE TIME HAPPENED WHEN BRAKING, WHICH RESULTED IN EXTENDED STOPPING DISTANCE. ONCE THE TRANSMISSION WAS LOCKED IN THE LOWEST GEAR AND WOULD NOT SHIFT. THE MOST RECENT TIME THE ENGINE STOPPED AT 45 MPH WHILE ON THE ROAD. THIS WAS RESOLVED BY REPLACEMENT OF THE ABS MODULE. ALTHOUGH NO DAMAGE OR INJURIES WERE SUSTAINED, AT LEAST 3 FAILURE RESULTED IN UNSAFE CONDITIONS AND COULD HAVE RESULTED IN DAMAGE/INJURIES HAD THE TRAFFIC CONDITIONS BEEN SLIGHTLY DIFFERENT. THESE FAILURES HAVE OCCURRED OVER A PERIOD OF 2 YEARS (2017- 2019). SPEEDS WERE 25-65 MPH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
ABS SAFETY FOR OUR 2015 MERCEDES SPRINTER. THE RIGHT REAR SENSOR IS DEFECTIVE. WE ARE CONCERNED ABOUT OUR SAFETY NOT HAVING BRAKES THAT SHOULD WORK ACCORDING TO THE MANUFACTURE. WITH OUT ABS THE CRUISE CONTROL DOES NOT WORK EITHER. THANK YOU FOR ANY HELP. NOTE; THE MANY FRUSTRATED OWNERS DISCUSIONS ON THE INTERNET ABOUT THIS PROBLEM.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .