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2015 Mercedes Royale Sprinter Coach

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Sep 18, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Mar 28, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2015 Mercedes Royale Sprinter Coach, most frequently naming the driver assistance, fuel system and airbags categories. 1 safety recall has been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance222.2%
  • Fuel system222.2%
  • Airbags111.1%
  • Other / unspecified111.1%
  • Powertrain (other)111.1%
  • Engine111.1%
  • Brakes111.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V249000

SEATS

Mar 28, 2019
4 units potentially affected
The defect: Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
The risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The remedy: Royale Limousine will notify owners and dealers will inspect and repair the seat, free of charge. The recall began June 6, 2019. Owners may contact Royale Limousine customer service at 1-800-544-5587.
Cabot Coach Builders inc DBA RoyaleView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Sep 18, 2022

I was driving down the road and two of the four batteries under my airstream interstate fell out from under the van. It ripped off my bumper. I checked on a few airstream forums and this is common. It is very dangerous. Airstream needs to fox this issue. Someone behind me could have been injured if we were on a high way.

NHTSA ID
11485079
Incident
Sep 16, 2022
Fuel systemPowertrain (other)
Filed Jan 24, 2022

Vehicle was parked overnight at over 7000ft elevation 4x4 was active Overnight temps below freezing Upon startup there was no power transferred to the axles...engine revolutions increased with no wheel spin/turning No engine lights illuminated after 5-10 minutes of warm up the van would finally move

NHTSA ID
11448629
Incident
Jan 1, 2022
BrakesDriver assistance
Filed Nov 5, 2020

ABS SAFETY FOR OUR 2015 MERCEDES SPRINTER. THE RIGHT REAR SENSOR IS DEFECTIVE. WE ARE CONCERNED ABOUT OUR SAFETY NOT HAVING BRAKES THAT SHOULD WORK ACCORDING TO THE MANUFACTURE. WITH OUT ABS THE CRUISE CONTROL DOES NOT WORK EITHER. THANK YOU FOR ANY HELP. NOTE; THE MANY FRUSTRATED OWNERS DISCUSIONS ON THE INTERNET ABOUT THIS PROBLEM.

NHTSA ID
11373111
Incident
Oct 25, 2020
Mileage
33,000 mi
Driver assistanceEngine
Filed Sep 26, 2020

ON MULTIPLE OCCASIONS, ABS/ESP/ASR WARNING LIGHTS CAME ON AND CRUISE CONTROL BECAME INOPERATIVE. SOMETIMES THE FAULTS WERE CLEARED BY TURNING ENGINE OFF AND RESTARTING. OTHER TIMES THE WHEEL SPEED SENSOR WAS REPLACED. A TOTAL OF 3 SENSORS WERE REPLACED OVER TIME. ONE TIME HAPPENED WHEN BRAKING, WHICH RESULTED IN EXTENDED STOPPING DISTANCE. ONCE THE TRANSMISSION WAS LOCKED IN THE LOWEST GEAR AND WOULD NOT SHIFT. THE MOST RECENT TIME THE ENGINE STOPPED AT 45 MPH WHILE ON THE ROAD. THIS WAS RESOLVED BY REPLACEMENT OF THE ABS MODULE. ALTHOUGH NO DAMAGE OR INJURIES WERE SUSTAINED, AT LEAST 3 FAILURE RESULTED IN UNSAFE CONDITIONS AND COULD HAVE RESULTED IN DAMAGE/INJURIES HAD THE TRAFFIC CONDITIONS BEEN SLIGHTLY DIFFERENT. THESE FAILURES HAVE OCCURRED OVER A PERIOD OF 2 YEARS (2017- 2019). SPEEDS WERE 25-65 MPH

NHTSA ID
11361275
Incident
Dec 31, 2019
Mileage
42,000 mi
Fuel system
Filed Jan 20, 2020

WHILE DRIVING ON INTERSTATE EAST OF LOUISVILLE KENTUCKY AT 70MPH ON CRUISE CONTROL ENGINE STOPPED AND VEHICLE COASTED TO SHOULDER OF ROAD THIS OCCURRED AT 4:30AM JUNE 13 WHEN ENGINE STOPPED SMOKE AND DIESEL SMELL WAS APPARENT BEFORE VEHICLE COASTED OFF ROAD AFTER VEHICLE STOPPED I OPENED ENGINE COMPARTMENT AND DIESEL WAS ALL OVER ENGINE COMPARTMENT AS WELL AS ON GROUND UNDER VEHICLE I HAD VEHICLE TOWED AND REPAIRED WITH DIESEL IN AREA OF ENGINE AND CATHOLITIC CONVERTER I WAS CONCERNED IF FIR HAZARD. I ATTEMPTED TO DISCUSS MATTER WITH MERCEDES CUSTOMER SERVICE WAS PROMISED A RETURN CALL WHICH HAD NOT OCCURRED I BELIEVE THIS TYPE OF FAILURE IS A DANGEROUS FIRE HAZARD

NHTSA ID
11300544
Incident
Jan 13, 2020
Mileage
96,000 mi
Airbags
Filed Jul 9, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF MANCHESTER (LOCATED AT 875 GOLD ST, MANCHESTER, NH 03103, (603) 669-6788) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
11230526
Incident
Mar 1, 2019

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Launch NCU - 202

ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software

LI54.21-N-071993

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Malfunctions in vehcile in connection with parameterization special module. Errors in PSM may cause fualts. Disconnect PSM and perform SCN coding.

Pending Emission

FUEL SYSTEM, DIESEL; FUEL SYSTEM, GASOLINE

Daimler had reached ?Agreements in Principle? with various U.S. Authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the USA.

SWPU0819083441

EQUIPMENT

Sprinter weekly parts updates.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes Royale Sprinter Coach by model year
YearComplaintsRecallsInvestigationsIssue Index
2017610—
2016111033.3
2015Viewing610—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.