RoadVitals

2017 Mercedes Royale Sprinter Coach

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Apr 2, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Mar 28, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2017 Mercedes Royale Sprinter Coach, most frequently naming the airbags, other / unspecified and electrical categories. 1 safety recall has been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags228.6%
  • Other / unspecified228.6%
  • Electrical114.3%
  • Fuel system114.3%
  • Seat belts114.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V249000

SEATS

Mar 28, 2019
4 units potentially affected
The defect: Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
The risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The remedy: Royale Limousine will notify owners and dealers will inspect and repair the seat, free of charge. The recall began June 6, 2019. Owners may contact Royale Limousine customer service at 1-800-544-5587.
Cabot Coach Builders inc DBA RoyaleView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

AirbagsSeat belts
Filed Apr 2, 2023

Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID
11515003
Incident
Mar 19, 2023
Other / unspecified
Filed Sep 8, 2022

The contact owns a 2018 Tiffin Wayfarer constructed on a 2017 Mercedes-Benz Sprinter 3500 chassis. The contact received notification of NHTSA Campaign Number: 21V610000 (Trailer Hitches) and the vehicle was taken to the dealer for recall repair however, 3-weeks later the vehicle remained at the dealer. The contact was informed that parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue through a voicemail message. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID
11483477
Incident
Sep 8, 2022
Other / unspecified
Filed Oct 2, 2021

My tire pressure monitoring system showed a low tire. I looked and found no nails or other items in the tire. I changed to my spare and took the tire to the tire dealer. He found a crack in the rim near the valve stem - started at the hole. This happened in March of this year. On a recent trip, the same thing happened on another rim. The crack this time was also near the valve stem hole. The crack this time went the direction of the circumference of the rim for about 1". The Les Schwab dealer said he has seen this several times on other vehicles. Neither wheel/rim would hold air pressure. If the crack had been worse, I could have had a wheel/rim failure and possibly crash. I also was on remote roads in Idaho and could have been stranded if the spare wheel would have cracked.

NHTSA ID
11435202
Incident
Mar 26, 2021
Fuel system
Filed Nov 17, 2020

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT STATED HE NOTICED A FUEL LEAK UNDER THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER, MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, (425) 375-0802) WHERE IT WAS DIAGNOSED WITH NEEDING A SPRING CLAMP TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 10,590. *LN*JB

NHTSA ID
11375063
Incident
Aug 27, 2020
Mileage
10,590 mi
Airbags
Filed Jul 31, 2019

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN NHTSA CAMPAIGN NUMBER REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERZENZY'S RV WORLD (940 LAKELAND PARK CENTER DR, LAKELAND, FL 33809, (863) 694-0320) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED NO LONGER HAVE THE VEHICLE TRADED IT IN! NO VIN PROVIDED. *JB

NHTSA ID
11240833
Incident
Jul 29, 2019
Electrical
Filed May 22, 2019

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. WHILE DRIVING VARIOUS SPEEDS, THE SLIDER ENGAGED AND OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER SENT AN INDEPENDENT MECHANIC TO DIAGNOSE AND REPAIR THE CONTROL MODULE AND THE SLIDE OUT SWITCH, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE HIGH HEAT CLIMATE SHE LIVED IN, THE FAILURE WOULD RECUR. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 68,000.

NHTSA ID
11209282
Incident
Sep 4, 2018
Mileage
68,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Launch NCU - 202

ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software

LI54.21-N-071993

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Malfunctions in vehcile in connection with parameterization special module. Errors in PSM may cause fualts. Disconnect PSM and perform SCN coding.

LI82.10-P-062051

EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes Royale Sprinter Coach by model year
YearComplaintsRecallsInvestigationsIssue Index
2017Viewing610—
2016111033.3
2015610—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.