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2016 Mercedes Royale Sprinter Coach

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest Jul 11, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Mar 28, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 11 NHTSA owner-reported complaints for the 2016 Mercedes Royale Sprinter Coach, most frequently naming the airbags, body & structure and electrical categories. 1 safety recall has been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags654.5%
  • Body & structure19.1%
  • Electrical19.1%
  • Seat belts19.1%
  • Steering19.1%
  • Visibility19.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V249000

SEATS

Mar 28, 2019
4 units potentially affected
The defect: Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
The risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
The remedy: Royale Limousine will notify owners and dealers will inspect and repair the seat, free of charge. The recall began June 6, 2019. Owners may contact Royale Limousine customer service at 1-800-544-5587.
Cabot Coach Builders inc DBA RoyaleView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 11
Body & structure
Filed Jul 11, 2023

The integrated "safety cage" in the front of the vehicle, as designed by Mercedes Benz has completely rusted through over the past few years. The rusting was from within the hollow members that comprised the "safety cage". It is impossible to notice until the metal has rusted through the topcoat of paint. At this point the front of the vehicle is compromised and would not provide any resistance or correct deformation in the event of a collision or rollover. It is also impossible to discover if there are any other rust related structural faults. The rust extends over the entire front windshield clip. The vehicle has spent 99% of its life in Southern California away from the coast.

NHTSA ID
11531659
Incident
Jul 11, 2023
Visibility
Filed Oct 25, 2022

2016 COACHMAN PRISM ELITE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR THE COST OF REPLACING THE WINDOW.

NHTSA ID
11490736
Incident
Oct 25, 2022
Electrical
Filed Aug 13, 2021

2016 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-042. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE TO PERFORM SAFETY RECALL.

NHTSA ID
11428971
Incident
Aug 13, 2021
Airbags
Filed Jan 6, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER (W3CL6170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781, (888) 856-7631) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11297331
Incident
Mar 29, 2019
Airbags
Filed Nov 29, 2019

PASSENGER SIDE AIR BAG RECALL HAS NOT BEEN REPLACED AND IT'S ALMOST 1 YEAR SO FAR.

NHTSA ID
11282828
Incident
Jan 1, 2019
Airbags
Filed Oct 7, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, (503) 376-8491) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT

NHTSA ID
11266819
Incident
Mar 1, 2019
Airbags
Filed Sep 3, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT JAMES MOTOR COMPANY MERCEDES-BENZ (LOCATED AT 2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
11252965
Incident
Mar 1, 2019
Airbags
Filed Aug 2, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW FRESNO (7171 N PALM AVE, FRESNO, CA 93650, (559) 447-6700) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11241338
Incident
Mar 1, 2019

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Launch NCU - 202

ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software

LI54.21-N-071993

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Malfunctions in vehcile in connection with parameterization special module. Errors in PSM may cause fualts. Disconnect PSM and perform SCN coding.

Pending Emission

FUEL SYSTEM, DIESEL; FUEL SYSTEM, GASOLINE

Daimler had reached ?Agreements in Principle? with various U.S. Authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the USA.

LI82.10-P-062051

EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

SWPU0819083441

EQUIPMENT

Sprinter weekly parts updates.

SWPU0805114314

EQUIPMENT

Sprinter weekly parts update.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes Royale Sprinter Coach by model year
YearComplaintsRecallsInvestigationsIssue Index
2017610—
2016Viewing111033.3
2015610—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.