Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 1997 Mercury Grand Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TWICE THIS HAPPENED I WAS DRIVING AND THE CAR JUST TURNED OFF I COULDN'T CONTROL THE WHEEL I HAD TO HURRY AND PUT IT ON NATURAL AND START THE CAR AGAIN, AND PUT IT IN DRIVE. CAN YOU TELL ME IF THERE WAS A RECALL ON THIS VEHICLE IT REALLY SCARED ME I WAS ON THE MAIN HIGHWAY OR CAN YOU TELL ME WHAT THE PROBLEM IS. *TR
1997 FORD GRAND MARQUIS - OCCASIONAL INTERRUPTIONS IN ELECTRICAL POWER WERE OCCURRING WITH THE RADIO GOING OFF, THE LOW FUEL LEVEL LIGHT GOING ON, AND THE BATTERY METER DROPPING. AFTER REPLACING THE BATTERY THE INTERRUPTIONS CONTINUED UNTIL FINALLY THE BATTERY CABLES CAUGHT ON FIRE. I TURNED OFF THE IGNITION AND BY THIS TIME THE INSULATION ON BOTH THE POSITIVE AND GROUND CABLES HAD COMPLETELY BURNED OFF AND THE BATTERY CONTINUED TO SUPPLY CURRENT. I KNOCKED OFF THE GROUND TERMINAL AND DOSED THE FIRE WITH WATER. *TR
THE POSITION OF THE HORN FOR 1997 MERCURY GRAND MARQUIS IS PROBLEMATIC. THE HORN IS JUST IN FRONT OF THE LEFT FRONT WHEEL AND PRONE TO GET WATER SPRAYED BY WHEEL IN RAINING SEASON. THIS WILL CAUSE THE RUST AND FAILURE OF THE HORN. *TR
VEHICLE WAS SERVICED FOR RECALL PARTS CONSUMER WAS TOLD THAT THE MASTER CYLINDER NEED TO BE REPLACED BECAUSE IT WAS LEAKING. IT TOOK THE SERVICE MANAGER DAYS BEFORE HE SERVICED VEHICLE AND NEVER RETURNED THE CONSUMER PHONE CALLS. *TS THE CONSUMER RECEIVED A CUSTOMER SATISFACTION PROGRAM IN THE MAIL REGARDING THE ELECTRONIC TRACTION CONTROL. THE CONSUMER WAS TOLD THE PARTS WERE NOT AVAILABLE AND WAS THEN TOLD THE MASTER CYLINDER WAS LEAKING. THE CONSUMER STATED THE DEALER NEVER MENTIONED IF THE ELECTRONIC TRACTION CONTROL WAS REPLACED. THE CONSUMER RECEIVED A SECOND OPINION REGARDING THE MASTER CYLINDER AND WAS TOLD IT WAS NOT LEAKING. *JB
THIS REGARDS A 1997 MERCURY GRAND MARQUIS, AND A SAFETY RELATED ISSUE THAT CANNOT BE REPAIRED BY THE CAR DEALERSHIP. THE DRIVER SIDE AUTOMATIC/PASSIVE DOOR LOCK, WILL NOT ALLOW THE DRIVER SIDE DOOR TO OPEN AT ALL. IN THE CASE OF AN EMERGENCY, THERE WOULD NO WAY TO ESCAPE THE VEHICLE. THE FORD/MERCURY DEALERSHIP COULD NOT FIX/REPAIR THE VEHICLE, AND SENT IT BACK UNREPAIRED. THE DRIVER'S DOOR IS LOCKED - AND CANNOT BE OPENED WITH THE KEY, SWITCH OR REMOTE CONTROL. THEY STATE THAT THEY HAVE NEVER SEEN THIS BEFORE, AND THE MERCURY NATIONAL CUSTOMER SERVICE, THAT I CALLED TODAY, STATED THAT THIS HAS NEVER BEEN RECORDED IN THEIR DATABASE. *AK
HEADLIGHTS WENT OUT WHILE DRIVING. STOPPED VEHICLE AND TURNED OFF AUTOMATIC CONTROL, TURNED LIGHTS ON MANUAL. RESET THE AUTOMATIC CONTROL ON AND LIGHTS STAYED ON. PREVIOUSLY (TWO DIFFERENT TIMES) THE HEAD LIGHTS HAVE COME ON WHILE VEHICLE WAS PARKED.*AK
STOP LIGHT CONNECTOR WAS OVERHEATING AND BURNING UP WIRING. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT PROBLEM WAS NOT COVERED UNDER A RECALL. *AK CONSUMER STATES VEHICLE HAS TO BE STARTED UNDER THE EMERGENCY START, IF STARTED IN PARK IT WILL NOT SHIFT OUT OF PARK, CONSUMER STATES ALSO WHILE DRIVING THERE ARE NO STOP LIGHTS. *SLC
REMOTE ENTRY CONTROL, PANIC ALARM, AUTOMATIC DOOR LOCKS, 4-WAY FLASHERS AND AUTOMATIC TRUCK CONTROL FAILED. THE ABOVE CONDITIONS HAVE CAUSED UNSAFE AND STRESSFUL HEALTH CONDITIONS ON SEVERAL OCCASIONS.
EACH TIME THE PASENGER SIDE SUN VISOR IS PULLED DOWN THE FUSE #8 BLOWS OUT, THIS CAUSES LOSS OF POWER TO DIGITAL ELECTRONIC DASH PANEL, POWER DOOR LOCKS, KEYLESS ENTRY, POWER MIRRORS, RADIO, AND CLOCK, DEALER TRIED USING HIGHER AMP FUSE BUT THAT ONE BLEW ALSO. *ET
ELECTRICAL LIGHT CONTINUES TO ILLUMINATE WHILE THE VEHICLE IS IN MOTION. DEALER HAS INSPECTED THE VEHICLE SEVERAL TIMES, AND THE LIGHT CONTINUES TO ILLUMINATE. MANUFACTURER HAS BEEN NOTIFIED. *AK
MY PROBLEMS BEGAN ALMOST IMMEDIATELY AFTER PURCHASE. THE ABS AND THE POWER LOSS, I CONSIDER TO BE LIFE THREATENING. THE POWER LOSSES OCCURRED DURING RUSH HOUR, AFTER DARK AND WHILE DRIVING ALONE. CONSIDERING THE FACT THAT I AM FEMALE, I CONSIDER THIS TO BE A TWO-FOLD DANGER. FORD HAS OFFERED TO PAY ME $2000 TOWARD THE TRADE-IN OF MY CAR (CLOVERLEAF TO PAY 17,500 FOR MINE). THIS STILL HAS ME PAYING IN THE NEIGHBORHOOD OF 5500 FOR A 99 MODEL. I DID NOT PURCHASE MY CAR TO BE TRADING IN AFTER A YEAR AND NONE OF THIS IS MY DOING NOR MY CHOICE. THE CAR I WAS DRIVING BEFORE THE PURCHASE OF MY NEW ONE (IT WASN'T A FORD PRODUCT) HAD 150,000 MILES. I NO LONGER FELT SAFE IN IT. IT APPEARS THAT I WAS WRONG. I PROBABLY WAS SAFER IN IT THAN IN THE NEW ONE. I REALIZE THAT NONE OF MY PROBLEMS WILL QUALIFY MY CAR FOR THE LEMON LAW, HOWEVER, CONSIDERING THE NUMEROUS PROBLEMS I HAVE HAD, I MOST DEFINEATELY CONSIDER IT TO BE A LEMON.
WHILE DRIVING THE IGNITION SWITCH AND STEERING COLUMN BECOME EXTREMELY HOT . THE DEALER HAS BEEN NOTIFIED. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .