2004 Mercury Marquis Owner Complaints

HEADLIGHTS OUT. LOOKING FOR RECALL NUMBER.

NHTSA ID

11184183

Incident

Feb 27, 2019

Mileage

103,000 mi

THERE WERE 355,000 RECALLS #14V704000, 13V385000 FOR 205-2011 MERCURY GRAND MARQUISE BUT DOES NOT INCLUDE 2004 MARQUISE, HOWEVER, MY MARQUISE ACCORDING TO MY MECHANIC SAYS THE ISSUE WITH MY CAR IS THE SAME. THERE ARE OVER 50 COMPLAINTS PERTAINING TO 2004 GRAND MARQUISE. FORD SAYS MY CAR DOES NOT APPEAR TO BE ON RECALL LIST HOWEVER IT SHOULD BE BECAUSE MY 2004 MERCURY GRAND MARQUISE HAS THE SAME EXACT ISSUE AS THE 2005-2011S. THIS IS A SAFETY ISSUE AND IT SHOULD IMMEDIATELY BE ADDRESSED, FORD HAS NOT IDENTIFIED MY VEHICLE EVEN THOUGH 2004'S WAS THE YEAR THESE CARS WERE BUILT.

NHTSA ID

11122788

Incident

Jan 10, 2015

Mileage

91,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. IN 2014, THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE LIGHTING CONTROL MODULE. THE REPAIR WAS PERFORMED BY GOLDER CIRCLE FORD (1432 US-45 BYP, JACKSON, TN 38305). THE CONTACT STATED THAT THE FAILURE RECURRED AND ALL THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF COMPLETELY WHILE DRIVING 65 MPH ON THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE LIGHTING CONTROL MODULE WAS DAMAGED BEYOND REPAIR. THE CONTACT SPOKE WITH THE SAME DEALER AND WAS INFORMED THAT THE TWO WARRANTIES HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 245,000. *TT *JS

NHTSA ID

11094115

Incident

Sep 1, 2015

Mileage

245,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH AND ATTEMPTING TO TURN THE HEADLIGHTS ON, BOTH HEADLIGHTS FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/13/16*LJ UPDATED 08/15/2017*JS

NHTSA ID

10895316

Incident

Feb 2, 2016

Mileage

145,200 mi

HEADLIGHTS GO OFF WITHOUT WARNING AT VARIOUS TIMES INCLUDING AFTER DARK AND AT VARIOUS SPEEDS. THEY COME ON AGAIN WITHOUT WARNING AND WITHOUT CONTROL FROM THE OPERATOR. NO MANIPULATION OF THE LIGHT CONTROLS APPEARS TO HELP OR IMPACT THIS RANDOM ACTION.

NHTSA ID

10722750

Incident

Apr 15, 2015

Mileage

60,000 mi

TRIED TO STEER AND STEERING WHEEL WOULD NOT TURN. IT FELT LIKE THE STEERING WHEEL LOCKED. WHAT IF IT HAPPENED ON THE HIGHWAY AT A HIGH SPEED????? *TR

NHTSA ID

10619569

Incident

Aug 7, 2014

Mileage

142,606 mi

LOWER INTERMEDIATE STEERING SHAFT BECAME CORRODED AT CENTER JOINT CAUSING STEERING TO BIND AND STICK WHEN STEERING WHEEL WAS RELEASED AS THE VEHICLE WAS EXITING A TURN. THIS REQUIRED THE DRIVER TO MAKE A CONCERTED EFFORT TO OVERCOME THE BINDING TO RETURN THE WHEELS TO A STRAIGHT POSITION. PART WAS REPLACED AT LOCAL DEALER. THIS IS THE SAME PROBLEM NOW ON A RECALL FOR 2005 TO 2011 MERCURY GRAND MARQUIS' AND MY 2004 MARQUIS SHAFT HAS THE SAME PART NUMBER AS THE RECALLED PART ON THE 2005 TO 2011 MARQUIS'. CALLED FORD CUSTOMER SERVICE AND FORD WILL NOT REPLACE AND REFUND THE REPAIR MONEY ON MY VEHICLE. AS THIS IS THE SAME PART AND SAFETY ISSUE FOR THE 2005 TO 2011 AND ALSO AFFECTS OTHER MERCURY'S PRIOR TO 2004, FORD SHOULD BE REQUIRED TO EXTEND THIS RECALL FOR ALL AFFECTED VEHICLES. NHTSA CAMPAIGN NUMBER 13V385000. *TR

NHTSA ID

10586286

Incident

Mar 8, 2010

Mileage

88,408 mi

THIS MERCURY ALONG WITH COUNTLESS OTHERS HAS THE HEADLIGHTS GO OUT AS YOU DRIVE DOWN THE ROAD. IF THIS IS NOT A SAFETY ISSUE I DON'T KNOW WHAT IS. I HAVE TO PULL OFF THE ROAD AND WAIT TILL THEY COME BACK ON. I CALLED MY LINCOLN DEALER AND THEY SAID IT WAS $107/HOUR TO DIAGNOSE THE PROBLEM. IF IT IS THE LIGHTING CONTROL MODULE AS IT RUMORED TO BE THE BAD PART, THE COST IS ANOTHER $800. I THINK THIS SHOULD BE A SAFETY RECALL BEFORE PEOPLE ARE KILLED. *TT

NHTSA ID

10582826

Incident

Apr 10, 2014

Mileage

82,000 mi

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD NOT RETURN TO CENTER. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 63,500 AND THE CURRENT MILEAGE WAS 64,300. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10576510

Incident

Mar 17, 2014

Mileage

63,500 mi

2004 GRAND MARQUIS LS, WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD TURN OFF ON THERE OWN THEN COME BACK ON 5-10 MINUTES LATER THEN SHUT OFF AGAIN A SHORT WHILE LATER. MY HEADLIGHTS ARE NORMALLY POSITIONED IN THE AUTO LAMP MODE, IT WAS NO HELP TO TURN LIGHT OFF AND TRY IN THE MANUAL MODE THEY JUST CAME BACK ON WHEN IT FELT LIKE IT. IN SIDE DASH LIGHTS AND OUTSIDE PARKING/DRIVING LIGHTS WORKED NORMALLY, EMERGENCY FLASHERS WORKED NORMALLY. IN THE LATEST OCCURRENCE (12/17/2013) MY HEADLIGHTS WENT OUT 5 TIMES IN A 13.5 MILE DRIVE HOME . THIS IS A VERY DANGEROUS AND SHOULD BE LOOKED INTO AT ONCE. *TR

NHTSA ID

10556497

Incident

Dec 17, 2013

Mileage

45,550 mi

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS SUDDENLY BECAME INOPERATIVE. THE BRIGHT HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THREE AUTHORIZED DEALERS FOR THE SAME DEFECT. THE CONTACT WAS ADVISED THAT THE PROCESSOR LIG WOULD NEED TO BE REPLACED HOWEVER, THE PART WAS NOT IN STOCK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 6/14/13 *CN UPDATED 07/17/2013 *JS

NHTSA ID

10507467

Incident

Aug 8, 2012

Mileage

70,000 mi

CONSUMER STATED HIS HEADLIGHTS ON HIS 2004 MERCURY MARQUIS ARE GOING OUT WHILE HE DRIVES AT NIGHT. *LN.. UPDATED 01/14/13 *BF THE CONSUMER STATED THE OFFICIAL FORD SOLUTION TO THE HEADLIGHT PROBLEM WAS TO REPLACE THE ENTIRE LIGHTING CONTROL MODULE AT A COST OF $500. UPDATED 01/14/13 1/17/2013*JS UPDATED

NHTSA ID

10491262

Incident

Jan 2, 2012