ElectricalExterior lighting
Filed Mar 4, 2019
HEADLIGHTS OUT. LOOKING FOR RECALL NUMBER.
- NHTSA ID
- 11184183
- Incident
- Feb 27, 2019
- Mileage
- 103,000 mi
2004 Mercury Marquis
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Mar 4, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview
Our database contains 12 NHTSA owner-reported complaints for the 2004 Mercury Marquis, most frequently naming the exterior lighting, steering and electrical categories.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jan 2013 | 1 | 1 |
| Apr 2013 | 1 | 2 |
| Dec 2013 | 1 | 3 |
| Apr 2014 | 2 | 5 |
| May 2014 | 1 | 6 |
| Aug 2014 | 1 | 7 |
| Jun 2015 | 1 | 8 |
| Aug 2016 | 1 | 9 |
| May 2018 | 1 | 10 |
| Aug 2018 | 1 | 11 |
| Mar 2019 | 1 | 12 |
What owners report
Complaints grouped by the component NHTSA recorded
- Exterior lighting750.0%
- Steering428.6%
- Electrical321.4%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
ElectricalSteering
Filed Aug 27, 2018
THERE WERE 355,000 RECALLS #14V704000, 13V385000 FOR 205-2011 MERCURY GRAND MARQUISE BUT DOES NOT INCLUDE 2004 MARQUISE, HOWEVER, MY MARQUISE ACCORDING TO MY MECHANIC SAYS THE ISSUE WITH MY CAR IS THE SAME. THERE ARE OVER 50 COMPLAINTS PERTAINING TO 2004 GRAND MARQUISE. FORD SAYS MY CAR DOES NOT APPEAR TO BE ON RECALL LIST HOWEVER IT SHOULD BE BECAUSE MY 2004 MERCURY GRAND MARQUISE HAS THE SAME EXACT ISSUE AS THE 2005-2011S. THIS IS A SAFETY ISSUE AND IT SHOULD IMMEDIATELY BE ADDRESSED, FORD HAS NOT IDENTIFIED MY VEHICLE EVEN THOUGH 2004'S WAS THE YEAR THESE CARS WERE BUILT.
- NHTSA ID
- 11122788
- Incident
- Jan 10, 2015
- Mileage
- 91,000 mi
Electrical
Filed May 16, 2018
TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. IN 2014, THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE LIGHTING CONTROL MODULE. THE REPAIR WAS PERFORMED BY GOLDER CIRCLE FORD (1432 US-45 BYP, JACKSON, TN 38305). THE CONTACT STATED THAT THE FAILURE RECURRED AND ALL THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF COMPLETELY WHILE DRIVING 65 MPH ON THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE LIGHTING CONTROL MODULE WAS DAMAGED BEYOND REPAIR. THE CONTACT SPOKE WITH THE SAME DEALER AND WAS INFORMED THAT THE TWO WARRANTIES HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 245,000. *TT *JS
- NHTSA ID
- 11094115
- Incident
- Sep 1, 2015
- Mileage
- 245,000 mi
Exterior lighting
Filed Aug 12, 2016
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH AND ATTEMPTING TO TURN THE HEADLIGHTS ON, BOTH HEADLIGHTS FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/13/16*LJ UPDATED 08/15/2017*JS
- NHTSA ID
- 10895316
- Incident
- Feb 2, 2016
- Mileage
- 145,200 mi
Exterior lighting
Filed Jun 1, 2015
HEADLIGHTS GO OFF WITHOUT WARNING AT VARIOUS TIMES INCLUDING AFTER DARK AND AT VARIOUS SPEEDS. THEY COME ON AGAIN WITHOUT WARNING AND WITHOUT CONTROL FROM THE OPERATOR. NO MANIPULATION OF THE LIGHT CONTROLS APPEARS TO HELP OR IMPACT THIS RANDOM ACTION.
- NHTSA ID
- 10722750
- Incident
- Apr 15, 2015
- Mileage
- 60,000 mi
Steering
Filed Aug 7, 2014
TRIED TO STEER AND STEERING WHEEL WOULD NOT TURN. IT FELT LIKE THE STEERING WHEEL LOCKED. WHAT IF IT HAPPENED ON THE HIGHWAY AT A HIGH SPEED????? *TR
- NHTSA ID
- 10619569
- Incident
- Aug 7, 2014
- Mileage
- 142,606 mi
Steering
Filed May 3, 2014
LOWER INTERMEDIATE STEERING SHAFT BECAME CORRODED AT CENTER JOINT CAUSING STEERING TO BIND AND STICK WHEN STEERING WHEEL WAS RELEASED AS THE VEHICLE WAS EXITING A TURN. THIS REQUIRED THE DRIVER TO MAKE A CONCERTED EFFORT TO OVERCOME THE BINDING TO RETURN THE WHEELS TO A STRAIGHT POSITION. PART WAS REPLACED AT LOCAL DEALER. THIS IS THE SAME PROBLEM NOW ON A RECALL FOR 2005 TO 2011 MERCURY GRAND MARQUIS' AND MY 2004 MARQUIS SHAFT HAS THE SAME PART NUMBER AS THE RECALLED PART ON THE 2005 TO 2011 MARQUIS'. CALLED FORD CUSTOMER SERVICE AND FORD WILL NOT REPLACE AND REFUND THE REPAIR MONEY ON MY VEHICLE. AS THIS IS THE SAME PART AND SAFETY ISSUE FOR THE 2005 TO 2011 AND ALSO AFFECTS OTHER MERCURY'S PRIOR TO 2004, FORD SHOULD BE REQUIRED TO EXTEND THIS RECALL FOR ALL AFFECTED VEHICLES. NHTSA CAMPAIGN NUMBER 13V385000. *TR
- NHTSA ID
- 10586286
- Incident
- Mar 8, 2010
- Mileage
- 88,408 mi
Exterior lighting
Filed Apr 15, 2014
THIS MERCURY ALONG WITH COUNTLESS OTHERS HAS THE HEADLIGHTS GO OUT AS YOU DRIVE DOWN THE ROAD. IF THIS IS NOT A SAFETY ISSUE I DON'T KNOW WHAT IS. I HAVE TO PULL OFF THE ROAD AND WAIT TILL THEY COME BACK ON. I CALLED MY LINCOLN DEALER AND THEY SAID IT WAS $107/HOUR TO DIAGNOSE THE PROBLEM. IF IT IS THE LIGHTING CONTROL MODULE AS IT RUMORED TO BE THE BAD PART, THE COST IS ANOTHER $800. I THINK THIS SHOULD BE A SAFETY RECALL BEFORE PEOPLE ARE KILLED. *TT
- NHTSA ID
- 10582826
- Incident
- Apr 10, 2014
- Mileage
- 82,000 mi
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2004Viewing | 12 | 0 | 0 | 26.3 |
| 2003 | 33 | 0 | 0 | 38.5 |
| 2002 | 11 | 0 | 0 | 45.0 |
| 2001 | 26 | 0 | 1 | 41.4 |
| 2000 | 23 | 0 | 0 | 39.4 |
| 1999 | 24 | 0 | 0 | 37.5 |
| 1998 | 29 | 0 | 1 | 37.9 |
| 1997 | 53 | 1 | 0 | 46.1 |
| 1996 | 31 | 0 | 0 | 39.3 |
| 1995 | 20 | 0 | 0 | 26.9 |
| 1994 | 30 | 0 | 1 | 49.7 |
| 1993 | 23 | 0 | 1 | 46.7 |
| 1992 | 24 | 0 | 1 | 49.5 |
| 1991 | 9 | 0 | 0 | — |
| 1990 | 6 | 0 | 0 | — |
| 1989 | 10 | 0 | 0 | 47.4 |
| 1988 | 9 | 0 | 0 | — |
| 1987 | 4 | 0 | 0 | — |
| 1986 | 4 | 1 | 2 | — |
| 1985 | 5 | 2 | 2 | — |
| 1984 | 10 | 2 | 3 | 62.7 |
| 1983 | 1 | 3 | 2 | — |
| 1982 | 1 | 1 | 1 | — |
| 1981 | 0 | 3 | 0 | — |
| 1979 | 0 | 5 | 0 | — |
| 1977 | 1 | 1 | 0 | — |
| 1974 | 0 | 2 | 0 | — |
| 1973 | 0 | 2 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.