Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 12 NHTSA owner-reported complaints for the 2004 Ford Freestyle, most frequently naming the powertrain (other), engine and body & structure categories.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jun 2012 | 1 | 1 |
| Jan 2013 | 1 | 2 |
| Mar 2013 | 1 | 3 |
| Aug 2013 | 1 | 4 |
| Sep 2013 | 1 | 5 |
| Nov 2013 | 1 | 6 |
| Jan 2014 | 1 | 7 |
| Apr 2014 | 1 | 8 |
| Jun 2015 | 1 | 9 |
| Nov 2015 | 1 | 10 |
| Jan 2017 | 1 | 11 |
| Aug 2017 | 1 | 12 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
MY CAR SAYS ENGINE MALFUNCTION AND WONT GO OVER 25 MPH. I ALSO HAVE AN AWD MALFUNCTION PROBLEM THAT WE HAVE TRIED TO FIX AND DOESN'T SEEM LIKE WE CAN. I'M TRYING TO WAIT UNTIL TAX TIME TO TRADE IN BUT DON'T KNOW HOW TO GET MY KIDS FROM POINT A TO B IN THE MEANTIME. MECHANIC TELLS ME TO GET IT SCANNED FOR $70. I CANT AFFORD THAT BS TRYING TO RAISE 3 KIDS WITH ANOTHER ON THE WAY.
WHEN TURNING THE WHEEL FEELS VERY HEAVY, AND FEELS LIKE THE STEERING WON'T EASILY TURN BACK .LIKE ITS DRAGGING. WHEN I AM TURNING ON A CURVE IT FEELS LIKE IT THE POWER STEERING IS NOT WORKING.
TL* THE CONTACT OWNS A 2004 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE WAS MAKING A JERKING MOTION. THE CONTACT ALSO STATED THAT THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT SHUT THE VEHICLE OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 187,000.
TL* THE CONTACT OWNS A 2004 FORD FREESTYLE. WHILE DRIVING AT 45 MPH, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE ELECTRONIC THROTTLE BODY SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000. UPDATED 8/6/15*CN UPDATED 10/26/2017*CN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH THE VEHICLE SUDDENLY JERKED FORWARD AND STALLED. AFTER RESTARTING THE VEHICLE THE ENGINE THE CHECK TRANSAXLE SENSOR LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE PAST 10 MPH. AFTER DRIVING THE VEHICLE HOME THE CONTACT LATER DISCOVERED THAT THE VEHICLE WOULD NOT OPERATE IN REVERSE. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT WATER WAS PRESENT INSIDE THE PCM (POWER TRAIN CONTROL MODULE ). THE PCM WAS REPAIRED AND THE DEFECT WAS REMEDIED. THE FAILURE MILEAGE WAS 101,674.
TL* THE CONTACT OWNS A 2004 FORD FREESTYLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,000.
TL* THE CONTACT OWNS A 2004 FORD FREESTYLE. THE CONTACT STATED THE VEHICLE WAS INCLUDED AND REPAIRED PER A MANUFACTURERS RECALL FOR THE TORQUE CONVERTER. AFTER THE VEHICLE WAS REPAIRED IT BEGAN TO HESITATE UPON ACCELERATION. THE CONTACT ALSO HEARD A LOUD BANGING NOISE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS STATED THE TRANSMISSION HAD TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
I RECEIVED A RECALL NOTICE FOR THE TORQUE CONVERTER ON MY VEHICLE. I TOOK IT TO THE DEALER FOR REPLACEMENT OF THE TORQUE CONVERTER ON AUGUST, 22, 2012. I NEVER HAD A PROBLEM WITH THE VEHICLE BEFORE BUT WHEN I BROUGHT IT HOME I BEGAN TO NOTICE A BUMP WHEN I PUT IT IN DRIVE. I THOUGHT THIS MIGHT SMOOTH OUT OVER TIME. THREE MONTHS LATER I NOTICED A SHUDDER AT FIFTY FIVE MILES PER HOUR AND THE TACHOMETER WOULD RISE ABOUT TWO HUNDRED RPMS. I TOOK THE VEHICLE TO MY MECHANIC, WHO WAS A FORD MECHANIC FOR ABOUT TWENTY YEARS BEFORE HE OPENED HIS OWN SHOP AND HE SAID THE PROBLEM WAS IN THE TORQUE CONVERTER. FORD SERVICE REP. TOLD ME THAT SINCE IT HAS BEEN OVER A YEAR THAT I HAD THE TORQUE CONVERTER REPLACED I HAVE TO PAY FOR ALL PARTS AND LABOR. THE VAN HAS 119,000 MILES ON IT AND I'M HOPING IT WILL LAST ANOTHER SIX MONTHS SO I CAN TRADE IT IN. BUT IF THE DEALERS FIGURE OUT THAT THESE VEHICLES ARE GOING TO COST THEM MORE THAN THEY'RE WORTH I PROBABLY WONT GET MUCH OF A TRADE IN VALUE. *TR
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.