2007 Mercury Milan Airbags Problems

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulics) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated the brakes had failed to function as needed. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 140,000.

NHTSA ID

11506380

Incident

Jan 1, 2020

Mileage

140,000 mi

I am here to report a complaint as to Lasco Ford Lasco Ford on 2525 Owen Road Fenton, MI 48430 holding my daughter's vehicle for several days to fix 2 recalls. She is 19 and they seem to be trying to take advantage of her in telling her other things that need repair rather than just fixing the recalls. Now they are saying she needs to pay a diagnostic fee to get her car back now that she will not spend the $1000 to repair everything, they say she needs.

NHTSA ID

11484849

Incident

Sep 16, 2022

I was sent an IMPORTANT SAFETY RECALL April 2021. The problem has never been fixed, and it's been almost a year since it was issued, and no parts are in to fix it?

NHTSA ID

11456914

Incident

Apr 1, 2021

Takata recall. The contact owns a 2007 Mercury Milan. The contact received a recall notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID

11425037

Incident

Jul 15, 2021

TWO RECALLS ONE ON DRIVERS AIR BAG. AN ONE ON THE BRAKES! DON'T WANT TO DRIVE BECAUSE LAST TIME THEY TOLD ME TO PARK IT ON THE PASSENGER AIR BAG. RECALL IS FOR THE SAME INJURY OR DEATH! BRAKES R HAVING TO PUSH ALL THE WAY TO THE FLOOR SOMETIMES TO STOP. AFRAID IT WILL ONE TIME NOT STOP ALL TOGETHER. THEY TELL ME THEY CAN DO NOTHING BECAUSE NO PARTS. WHAT'S CAN I DO?

NHTSA ID

11414272

Incident

Apr 1, 2021

Mileage

106,034 mi

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) AND 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATED STILL HAVING ISSUES WITH BRAKES AND AIRBAGE LIGHT STILL IS ON.

NHTSA ID

11414089

Incident

Apr 12, 2021

FORD JUST NOTIFIED ME THAT THERE IS A SAFETY RECALL NOTICE 21S12 / NHTSA RECALL 21V-158 FOR THE DRIVER'S SIDE AIRBAG. THE ANSWER TO "WHAT IS THE RISK?" IS: "IF AN AIRBAG INFLATOR EXPLODES, SHARP METAL FRAGMENTS COULD STRIKE THE DRIVER OR OTHER OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." AND, YET, "FORD HAS NOT ISSUED INSTRUCTIONS TO STOP DRIVING YOUR VEHICLE..." HOWEVER, THEY DO NOT HAVE REPLACEMENT PARTS YET FOR THIS VEHICLE AT THE MECHANIC SHOP THAT I HAVE USED FOR MANY YEARS! MY COMPLAINT IS THAT I AM NOW AFRAID TO DRIVE THIS CAR, MY MAIN SOURCE OF TRANSPORTATION AS A RETIREE WIDOW. IN ADDITION, I AM AT A LOSS AS TO WHY THIS AIRBAG WAS NOT REPLACED WHEN THE PASSENGER SIDE AIRBAG IN THESE VEHICLES WAS REPLACED BACK IN 2018. I AM JUST LUCKY THAT THE AIRBAG WAS NOT DEPLOYED WHEN I HAD A FRONT END COLLISION IN LATE 2012. I AM ASKING THAT THESE PARTS BE MADE AVAILABLE ASAP BECAUSE FRANKLY, I AM DISAPPOINTED IN FORD'S RESPONSE ONCE AGAIN TO THIS VERY SERIOUS SITUATION. THERE IS NO LONGER ANY EXCUSE FOR IT.

NHTSA ID

11413489

Incident

Apr 19, 2021

Mileage

125,862 mi

MY [XXX] VEHICLE IS UNDER TWO RECALL NOTICES. ONE IS FOR FAULTY BRAKES, THE OTHER FOR A FAULTY DRIVER'S SIDE AIRBAG. I BELIEVE THE NHTSA NEEDS TO CAREFULLY CONSIDER THE CONSEQUENCES OF THIS COMBINATION OF DEFECTS. RIGHT WHEN YOU NEED THE ABS PROTECTION THE SYSTEM COULD FAIL POTENTIALLY CAUSING A CRASH AND AIRBAG DEPLOYMENT. THIS COULD KILL THE DRIVER AND OTHERS IN THE CAR. UNLIKE THE PASSENGER SIDE AIRBAG RECALL, THIS DEADLY COMBINATION RENDERS THE VEHICLE UNSAFE TO DRIVE. RECOMMEND NHTSA ORDER FOMOCO TO PROVIDE SUITABLE ALTERNATE TRANSPORTATION TO AFFECTED CAR OWNERS UNTIL RECALL REPAIRS CAN BE EFFECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11413309

Incident

Mar 25, 2021

I NOTICED THIS VEHICLE HAS FOUR DIFFERENT RECALLS ON IT AND I WANT TO CHECK AND SEE IF IT'S IN THE RECORDS THAT THE RECALLS WERE PROPERLY ADDRESSED AND CARRIED OUT ON THIS CAR OR IF IT STILL HASN'T BEEN DONE YET.

NHTSA ID

11353472

Incident

Sep 6, 2020

THE BREAKS WHEN STOPPING THE CAR CONTINUE TO GO FORD WARD AND SOMETIMES WHEN STOP YOU CAN FEEL AIR PUSHING DOWN LIKE IT DOSES WANT TO STOP.

NHTSA ID

11307947

Incident

Mar 1, 2019

AIRBAGS HAVE BEEN OUT OF SERVICE FOR AT LEAST TWO YEARS (WARNING AIRBAG LIGHT ON DASH) . PASSENGER AIRBAG REPLACED UNDER RECALL ABOUT ONE YEAR AGO. FORD TECH TOLD ME PASSENGER SENSOR FAULTY . FEEL AT RISK WHENEVER I DRIVE . IN THE PROCESS OF REPAIRING . JUST THE SENSOR COSTS $250

NHTSA ID

11307744

Incident

Jan 1, 2018

Mileage

100,000 mi

AIR BAG IS COMING APART IT LOOKS LIKE IT'S ABOUT TO DEPLOY. BRAKES KEEP FREEZING UP. WHEN IT'S COLD OUTSIDE AND WHEN IT'S HOT OUTSIDE. CHANGED COLD AND SPARK PLUGS BOTH TIMES SPARK PLUGS AND COILS WERE BURNT AT THE END AND SOME TYPE OF GOOK WAS ON THE ENDS THAT BOTH SHOPS SAID THEY NEVER SAW BEFORE.

NHTSA ID

11302921

Incident

Dec 18, 2019

Mileage

137,155 mi

2007 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG. *LD *TR

NHTSA ID

11174170

Incident

Aug 1, 2018

TAKATA RECALL I WAS NOTIFIED OF THE RECALL SEVERAL YEARS AGO AND ATTEMPTED TO HAVE THE INFLATORS REPLACED OR REPAIRED AT THAT TIME. SINCE MERCURY HAD GONE OUT OF PRODUCTION, I WAS REFERRED TO A FORD DEALER, BUT WHEN I CONTACTED THE NEAREST ONE (IN WOODBRIDGE VIRGINIA, I WAS TOLD THAT PARTS FOR REPAIR OF MY VEHICLE WERE NOT YET AVAILABLE AND I WOULD HAVE TO WAIT BUT THAT , IN THE MEANTIME, I SHOULD NOT DRIVE MY VEHICLE WHICH WAS TOTALLY IMPRACTICAL SINCE THE DATE OF ARRIVAL WAS UNKNOWN. I WAS NEVER NOTIFIED THAT THE PARTS EVER CAME. WHEN THE FORD COMPANY FINALLY NOTIFIED ME THAT PARTS WERE AVAILABLE ABOUT A YEAR AGO, I CONTACTED ANOTHER DEALER--ALSO IN WOODBRIDGE--- BUT WAS TOLD THAT I WOULD HAVE TO WAIT AS PREFERENCE WAS BEING GIVEN TO PEOPLE WHO HAD DECIDED TO RENT CARS (FOR WHICH THEY HAD TO PAY AFTER 30 DAYS). I AGREED TO THIS BUT, AGAIN, WAS NEVER NOTIFIED THAT MY TURN HAD COME. I CAN ONLY DEDUCE THAT THE FORD MOTOR COMPANY AND/OR ITS DEALERSHIPS WERE NOT HONESTLY ATTEMPTING TO MAKE THE REQUIRED REPAIRS A ND THEY HAVE, THEREFORE, NEVER BEEN MADE. FORTUNATELY, SINCE THE MERCURY IS MY PRIMARY VEHICLE, I HAVE NEVER STOPPED DRIVING IT AND THERE HAS BEEN NO PROBLEM. IN TODAY'S WASHINGTON POST, I NOW SEE THAT THE RECALL PROGRAM IS REPORTEDLY BEING MANAGED BY NHTSA, SO I AM BRINGING THIS SITUATION TO YOUR ATTENTION. ACCORDING TO THE ARTICLE, THE AMMONIUM NITRATE WHICH POWERS THE AIRBAGS CAN DETERIORATE OVER TIME. IF THIS IS SO, I WOULD THINK PRIORITY FOR REPAIR WOULD BE GIVEN TO OLDER CARS FIRST, AND SINCE MINE IS NOW 11 YEARS OLD I SHOULD HAVE BEEN NOTIFIED TO BRING IT IN TO A DEALER WHO WOULD PROMPTLY MAKE THE REPAIR. I WOULD THINK YOUR AGENCY WOULD BE AWARE OF THIS PROBLEM, BUT IF NOT, I WOULD APPRECIATE IT GREATLY, IF YOU WOULD NOW INVESTIGATE AND CORRECT THE SITUATION. THANK YOU

NHTSA ID

11175932

Incident

Jan 1, 2014

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED WHITE FORD LLC AT 318-435-5101 (LOCATED AT 4120 FRONT ST, WINNSBORO, LA 71295) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11171714

Incident

Jun 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (MARK MCLARTY FORD, 4400 LANDERS RD, NORTH LITTLE ROCK, AR 72117, 501-945-1200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11162021

Incident

Dec 17, 2018

TAKATA RECALL-I HAVE BEEN RECEIVING RECALL NOTICES FOR OVER 1 YEAR, HOWEVER, NONE OF THE DEALERSHIPS HAVE THE REPLACEMENT PART. IN ADDITION, I HAVE NOT BEEN ABLE TO GET A RENTAL CAR AS THE RECALL NOTICE STATES I CAN OBTAIN SINCE ALL RENTALS FOR THIS RECALL ARE RENTED OUT ALONG WITH THE FACT I HAVE A TEENAGE DRIVER WHO CANNOT GET A RENTAL CAR AT HER AGE.

NHTSA ID

11157284

Incident

Dec 8, 2017

THE DEALERSHIP SAY THEY HAVE NOT RECIEVED THE PART TO FIX THE CAR. THEY SEEM LIKE THEY ARE MAKING EXCUSES TO NOT FIX THE ISSUE, IT'S LIKE FOR THEM TO HAVE TO FIX THE CAR IS A BURDEN TO THEM AND THEY WILL AVOID AT ANY CHANCE.

NHTSA ID

11156016

Incident

Jun 2, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (776 MAGNOLIA AVENUE, MELBOURNE, FL 32935, 321-216-2042) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11155983

Incident

Dec 11, 2017

TAKATA RECALL I HAVE TRIED TO HAVE TWO DIFFERENT FORD DEALERS IN MY AREA MAKE THE NECESSARY REPAIRS OR REPLACEMENT OF MY AIRBAGS AFTER RECEIVING NOTICE FROM THE MANUFACTURER (FORD) BUT HAVE REPEATEDLY RECEIVED DELAYS FIRST ON THE CLAIM THAT PARTS FOR MY CAR WERE NOT YET AVAILABLE AND, AFTER NOTIFICATION FROM FORD THAT THEY WERE AVAILABLE, THAT PRIORITY WAS BEING GIVEN TO THOSE WHO HAD ELECTED TO RENT REPLACEMENT CARS---WHICH I DID NOT DO BECAUSE THEY WOULD ONLY PAY FOR ONE MONTH AND I WAS ADVISED THAT I MIGHT HAVE TO RENT FOR MANY MORE MONTHS. THE DEALERS CANNOT TELL ME WHEN THE NEEDED WORK ON MY CAR MIGHT BE MADE. I NOW SUSPECT THAT THEY NEVER INTEND TO MAKE THE NECESSARY REPAIRS. I, THEREFORE, URGE THAT NHTSA LOOK INTO THIS SITUATION AND ADVICE ME WHAT TO DO. THANK YOU.

NHTSA ID

11154059

Incident

Sep 1, 2018

TAKATA RECALL-RECALL#16V384000 - IT'S BEEN 2 YRS NOW SINCE THIS RECALL BEGAN, MY CAR BEING ON THE RECALL LIST, AND STILL THERE ARE NO PARTS TO HAVE IT REPAIRED. THIS IS MY ONLY VEHICLE. THIS NEEDS TO BE TAKEN CARE OF MORE EXPEDITOUSLY! THERE'S NO EXCUSE FOR IT TAKING THIS LONG FOR PARTS. EACH MANUFACTURER NEEDS TO EXPEDITE THIS PROCESS FOR PARTS FOR THEIR CUSTOMER, IF THEY WANT FUTURE CUSTOMERS! I HOPE THERE IS SOMETHING MORE NHTSA CAN DO TO MAKE THIS HAPPEN!

NHTSA ID

11151159

Incident

May 31, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED BYERLY FORD AT 502-448-1661 (LOCATED AT 4041 DIXIE HWY, LOUISVILLE, KY 40216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11150183

Incident

Jun 1, 2016

TAKATA AIRBAG RECALL

NHTSA ID

11144693

Incident

Mar 1, 2017

TAKATA RECALL. SAFETY RECALL NOTICE 17S01/NHTSA RECALL 17V-024. RECEIVED TWO LETTERS FROM FORD MOTOR COMPANY: MARCH 2017 & MAY 2018 MENTIONING AIR BAG DANGER FOR FRONT PASSENGER SIDE. LETTER STATED PARTS SHOULD BECOME AVAILABLE DURING THE SECOND OR THIRD QUARTERS OF 2018. I HAVE NOT BEEN NOTIFIED OF PART AVAILABILITY. MEANWHILE AUTO IS BEING DRIVEN. FORD IS OFFERING TO PAY FOR RENTAL VEHICLE UNTIL PARTS ARE AVAILABLE TO REPAIR THIS VEHICLE. I HAVE NOT TAKEN ADVANTAGE OF THIS OFFER AS YET. I HAVE NOT RECEIVED NOTIFICATION OF PARTS AVAILABILITY. IN FOURTH QUARTER OF 2018. HAVE RECEIVED NOTICE OF A CLASS ACTION SETTLEMENT COMING FROM A BANKRUPTCY OF TAKATA. SUCH NOTICE RECOMMENDS REPAIRING AIRBAG AS SOON AS POSSIBLE. WHEN I CALL THE LOCAL DEALERSHIP, THEY INSTRUCT ME TO WAIT FOR LETTER STATING PART AVAILABILITY FOR MY VEHICLE. I AM CONFUSED AND FEAR PARTS WILL NOT BECOME AVAILABLE AS PROMISED.

NHTSA ID

11143978

Incident

Oct 29, 2018

Mileage

93,250 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, FUCCILLO FORD (10409 US-11, ADAMS, NY 13605. 800-235-8037) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: CAS-16199902. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11143735

Incident

Oct 29, 2018