RoadVitals

2007 Mercury Milan Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
434
Latest Jun 20, 2023
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
16
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
22

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Mercury Milan, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

232
reports

From owner reports, verbatim

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulics) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated the brakes had failed to function as needed. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 140,000.

NHTSA ID 11506380 · filed Feb 9, 2023

I am here to report a complaint as to Lasco Ford Lasco Ford on 2525 Owen Road Fenton, MI 48430 holding my daughter's vehicle for several days to fix 2 recalls. She is 19 and they seem to be trying to take advantage of her in telling her other things that need repair rather than just fixing the recalls. Now they are saying she needs to pay a diagnostic fee to get her car back now that she will not spend the $1000 to repair everything, they say she needs.

NHTSA ID 11484849 · filed Sep 16, 2022
All 232 reports naming airbags

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

127
reports

From owner reports, verbatim

The contact owns a 2007 Mercury Milan. The contact stated that she became aware that the VIN was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, where the braking system was flushed with DOT 4 fluid, and a new brake fluid reservoir cap was installed; however, the contact stated while driving 20 MPH, the brake pedal was depressed but went down to the floorboard and failed to respond. There was no warning light illuminated. The contact stated that she engaged the electronic parking brake, and the vehicle stopped. The contact stated that the failure reoccurred while driving, and there was a stopping distance delay. The vehicle was taken to an independent mechanic, where the brakes were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000.

NHTSA ID 11527893 · filed Jun 20, 2023

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulics) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated the brakes had failed to function as needed. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 140,000.

NHTSA ID 11506380 · filed Feb 9, 2023
All 127 reports naming brakes

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

19
reports

From owner reports, verbatim

MY MOM WAS DRIVING ON THE FREEWAY AT 65-70/MPH AND ALL OF A SUDDEN THE CAR JERKED AND SHUT OFF WHILE IT WAS ROLLING DOWN THE ROAD. THERE WAS NO WARNING! SHE COULD HAVE BEEN KILLED! THE CAR SUDDENLY LOST ACCELERATION POWER AND THE WHEEL LOCKED UP ON HER. WE'VE CHECKED TO SEE IF THERE HAS BEEN ANY RECALLS AND APPARENTLY THERE'S A RECALL FOR THE 2011 MODELS, BUT NOTHING OLDER. HOWEVER, I HAVE READ MULTIPLE FORUMS AND THERE'S BEEN QUITE A FEW PEOPLE THAT HAVE HAD THIS ISSUE. AGAIN, SHE COULD'VE BEEN KILLED!! SOMETHING NEEDS TO BE DONE!!

NHTSA ID 11245076 · filed Aug 19, 2019

ISSUE WITH PCM BEING SHORT CIRCUITED. RESULTING IN HAVING TO REPLACE IGNITION COILS, FUEL INJECTOR AND PCM. VEHICLE WAS IN THE PROCESS OF ACCELERATING, STOPPED ACCELERATING, AND STARTED RUNNING TERRIBLY. KEPT CUTTING OFF AND CHECK ENGINE LIGHT FLASHED AND EVENTUALLY STAYED ON.

NHTSA ID 11115068 · filed Aug 1, 2018
All 19 reports naming powertrain (other)

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

19
reports

From owner reports, verbatim

The wrench light came on in the car and my OBD sensor will not pick up a code on what it could be. I was driving it yesterday to merge onto a highway when suddenly I couldn’t pass 15 mph and was stuck witch cars beeping and zooming around me. I had to shut the car off wait and turn it back on. The amount of complaints I’ve seen about the same exact issue happening to people in the same exact car is ridiculous to not be a recall. I am almost certain it’s a throttle bottle issue. This needs to be looked into and investigated before ford comes across a lawsuit.

NHTSA ID 11520742 · filed May 6, 2023

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SHIFT PAST 4 RPMS. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED AND SHOOK WHILE ACCELERATING. THE CONTACT ALSO STATED THAT THE VEHICLE SHUT OFF WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE, TRACTION CONTROL, AND TRANSMISSION WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH GOSCH FORD HEMET (150 CARRIAGE CIR, HEMET, CA 92545, 951-396-7250) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT INFORMED THE DEALER THAT SHE DISCOVERED MANUFACTURER RECALL NUMBER: 13N03, WHICH WAS A FREE REPAIR FORD OFFERED ITS CUSTOMERS WITH DEFECTIVE THROTTLE BODIES. THE DEALER INFORMED THE CONTACT THAT THEY WERE UNAWARE OF THE RECALL AND REFERRED HER TO THE MANUFACTURER. WHEN THE CONTACT SPOKE WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THIS PARTICULAR RECALL; HOWEVER, HER VEHICLE WAS OUT OF WARRANTY AND WAS NO LONGER ENTITLED TO THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.

NHTSA ID 11259031 · filed Sep 30, 2019
All 19 reports naming driver assistance

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

18
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SHIFT PAST 4 RPMS. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED AND SHOOK WHILE ACCELERATING. THE CONTACT ALSO STATED THAT THE VEHICLE SHUT OFF WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE, TRACTION CONTROL, AND TRANSMISSION WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH GOSCH FORD HEMET (150 CARRIAGE CIR, HEMET, CA 92545, 951-396-7250) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT INFORMED THE DEALER THAT SHE DISCOVERED MANUFACTURER RECALL NUMBER: 13N03, WHICH WAS A FREE REPAIR FORD OFFERED ITS CUSTOMERS WITH DEFECTIVE THROTTLE BODIES. THE DEALER INFORMED THE CONTACT THAT THEY WERE UNAWARE OF THE RECALL AND REFERRED HER TO THE MANUFACTURER. WHEN THE CONTACT SPOKE WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THIS PARTICULAR RECALL; HOWEVER, HER VEHICLE WAS OUT OF WARRANTY AND WAS NO LONGER ENTITLED TO THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.

NHTSA ID 11259031 · filed Sep 30, 2019

I WAS DRIVING DOWN A MAIN ROAD WHEN THE CAR JUST LOST POWER COULD NOT ACCELERATE. PULLED OVER TO THE SIDE HAD TO USE E BRAKE TO STOP. TURN OFF CAR TRY TO TURN IT BACK ON AND IT WOULD NOT START ONLY DASH LIGHTS CAME ON. CHECK ENGINE. HAD IT TOWED. MECHANIC DIAGNOSIS 1 OF THE BACK COILS WENT BAD ALONG WITH ECM/PCM. FRIED THE COIL ON THE PLUG FUSE AS WELL. VERY DANGEROUS AND SCARY WHEN YOUR DRIVING IN TRAFFIC ABOUT 50 MILES PER HOUR.CAR HAS 74,000. NO WARNING LIGHT CAME ON BEFORE THIS CAR HAS BEEN MAINTAINED BY FORD WITH OIL CHANGES AND MULTI POINT INSPECTS. THIS SEEMS TO BE AN ISSUE WITH MERCURY MILAN BUT NO RECALLS???

NHTSA ID 11111464 · filed Jul 15, 2018
All 18 reports naming engine

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

17
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED AND THERE WAS A DEEP SPLIT WHERE THE AIR BAG WAS LOCATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS TAKEN TO TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, (800) 788-2114), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID 11142599 · filed Oct 25, 2018

"TAKATA RECALL" I AM DENIED SERVICE FOR THIS DEFECTIVE AIRBAG.

NHTSA ID 11042694 · filed Nov 2, 2017
All 17 reports naming body & structure

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

14
reports

From owner reports, verbatim

ISSUE WITH DRIVER SEAT POWER SWITCH/MOTOR. DRIVER SEAT ONLY MOVES BACK NOT FORWARD MAKING IT DIFFICULT TO REACH PEDALS.

NHTSA ID 11414302 · filed Apr 28, 2021

AIR BAG IS COMING APART IT LOOKS LIKE IT'S ABOUT TO DEPLOY. BRAKES KEEP FREEZING UP. WHEN IT'S COLD OUTSIDE AND WHEN IT'S HOT OUTSIDE. CHANGED COLD AND SPARK PLUGS BOTH TIMES SPARK PLUGS AND COILS WERE BURNT AT THE END AND SOME TYPE OF GOOK WAS ON THE ENDS THAT BOTH SHOPS SAID THEY NEVER SAW BEFORE.

NHTSA ID 11302921 · filed Jan 29, 2020
All 14 reports naming electrical

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

10
reports

From owner reports, verbatim

(ACCIDENTALLY FILLED THIS OUT ALREADY ON THE VEHICLE COMPLAINT PAGE, SORRY) I BROUGHT MY VEHICLE IN FOR ITS 90,000 MILE SERVICE AND THE TECHNICIAN TOLD ME BOTH REAR TIRES HAD CRACKS BETWEEN THE TREAD AND THE SHELL OF THE TIRE. THE NEXT DAY I TOOK THE CAR BACK TO THE INSTALLING TIRE SHOP FOR EVALUATION. IT TURNS OUT ALL FOUR TIRES HAD THE SAME PROBLEM AND WERE REPLACED ON A PRORATED BASIS. THIS COULD HAVE BEEN A DISASTER FOR MY SON OR DAUGHTER AT HIGHWAY SPEEDS! THE TIRES HAD ONLY 20,200 MILES AND WERE 2.67 YEARS OLD. I EXPECTED MORE LIKE 60,000 MILES AND NO DEFECTS. YOKOHAMA AVID TOURING S, 205/60 R 16

NHTSA ID 10789704 · filed Nov 10, 2015

TIRE VALVES FAILED ON MY 2007 MERCURY MILAN. HAD TO REPLACE 2 TIRES AND AVOIDED FURTHER TIRE DAMAGE WHEN I HAD REMAINING TIRE VALVES REPLACED DUE TO UNDER-INFLATED TIRES. SOMEONE AT FORD IS AWARE OF THIS SITUATION BUT APPARENTLY NOT THEIR CUSTOMER SERVICE OR DEALERS. I BELIEVE THE NHTSA HAS BEE AWARE OF THIS SINCE 2008. YOU MIGHT WANT TO FOLLOW UP BEFORE WE HAVE ANOTHER EXPLORER/FIRESTONE TYPE CRISIS. *TR

NHTSA ID 10334228 · filed Jun 2, 2010
All 10 reports naming tires & wheels

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

10
reports

From owner reports, verbatim

The wrench light came on in the car and my OBD sensor will not pick up a code on what it could be. I was driving it yesterday to merge onto a highway when suddenly I couldn’t pass 15 mph and was stuck witch cars beeping and zooming around me. I had to shut the car off wait and turn it back on. The amount of complaints I’ve seen about the same exact issue happening to people in the same exact car is ridiculous to not be a recall. I am almost certain it’s a throttle bottle issue. This needs to be looked into and investigated before ford comes across a lawsuit.

NHTSA ID 11520742 · filed May 6, 2023

TL* THE CONTACT'S SISTER OWNS A 2007 MERCURY MILAN. THE CONTACT'S SISTER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT'S SISTER STATED THAT ON TWO SEPARATE OCCASIONS, THE VEHICLE FAILED TO STOP IN A TIMELY MANNER WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT'S SISTER TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REFUSED TO REPAIR THE VEHICLE SINCE THE VEHICLE WAS UNDER RECALL. THE VEHICLE WAS TOWED TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169) WHERE AN INSPECTION WAS PERFORMED THAT CONFIRMED THAT THE BRAKES WERE DEFECTIVE AS MENTIONED IN THE RECALL. DESPITE THE DIAGNOSIS, THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID 11362441 · filed Oct 2, 2020
All 10 reports naming fuel system

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

9
reports

From owner reports, verbatim

2007 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR HANDLES, LATCHES AND LOCKS MALFUNCTION- HAS TO OPEN DOORS MANUALLY. CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS. *SMD UPDATED 07/18/2017*JS

NHTSA ID 10914754 · filed Jul 18, 2017

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT UNLOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOCKING MOTOR MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE INTERIOR DOOR HANDLES FOR EACH DOOR FAILED AND WERE ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 57,400. UPDATED 01/25/2017*CT UPDATED 7/9/18*JB *TR

NHTSA ID 10918577 · filed Oct 24, 2016
All 9 reports naming interior & seats

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

4
reports

From owner reports, verbatim

THE BREAKS WHEN STOPPING THE CAR CONTINUE TO GO FORD WARD AND SOMETIMES WHEN STOP YOU CAN FEEL AIR PUSHING DOWN LIKE IT DOSES WANT TO STOP.

NHTSA ID 11307947 · filed Feb 8, 2020

MY VEHICLE WAS UNDERGOING ITS 90,000 MILE SERVICE AND THE TECHNICIAN NOTED THAT THE REAR TWO TIRES WERE CRACKED AT THE TREAD-TO-TIRE INTERFACE. THE NEXT DAY, I TOOK THE CAR TO THE TIRE SHOP THAT INSTALLED THE TIRES FOR AN EVALUATION. THEY DETERMINED THAT ALL FOUR TIRES HAD THIS SAFETY CONDITION AND WERE REPLACED ON A PRORATED COST. IT WAS AS IF THE TIRE TREAD COULD BECOME SEPARATED FROM THE SHELL OF THE TIRE AT ANY TIME. THE TIRES ARE YOKOHAMA AVID TOURING S MODEL. HAD ONLY 20,200 MILES ON THEM AND ONLY 2.67 YEARS OLD. THIS COULD HAVE BEEN A DISASTER AT HIGH SPEED FOR MY SON OR DAUGHTER HAD THIS NOT BEEN NOTICED. THE TIRES HAVE NOT BEEN ABUSED AND WERE ROTATED AT 10,000 MILE INTERVALS. I WAS EXPECTING THESE TIRES TO LAST 60,000 MILES.

NHTSA ID 10789699 · filed Nov 10, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

4
reports

From owner reports, verbatim

CAR ALWAYS SHIFTED HARD AT 2500 RPM'S. BUT GOT PROGRESSIVELY WORSE. TOOK TO WAYNE LINCOLN MERCURY (WHERE I HAD PURCHASED THE CAR NEW) THEY TESTED THE CAR AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK AT ABOUT 53,000 MILES WITH SAME COMPLAINT THEY SAID IT WAS A MOTOR MOUNT. HAD IT CHECKED AT LOCAL GARAGE THEY SAID MOTOR MOUNT WAS FINE.POWER TRAIN WARNING LIGHT CAME ON TRANS STARTED TO SLIP TRANS FLUID ALMOST BLACK.CAR HAD EXTENDED WARRANTY BUT DEALER REFUSED TO HONOR BECAUSE CAR DIDN'T HAVE 70,000 MILE SERVICING DONE. TOOK TO LOCAL TRANS SHOP TRANSMISSION COMPLETELY REBUILT CAR WAS FINE FOR TWO WEEKS. POWER TRAIN LIGHT CAME ON TRANS STARTED TO SLIP BROUGHT CAR BACK. THEY REBUILT TRANS AGAIN. POWER TRAIN LIGHT ON AGAIN CAR JERKED IN REVERSE,BACK TO TRANNY SHOP SAID IT WAS SLIPPING AGAIN. SHOP DIDN'T WANT TO TAKE CHANCE WITH CURRENT TRANSMISSION REBUILT ANOTHER TRANS AND INSTALLED IN CAR. WEEK LATER SAME PROBLEM CAR IN SHOP AGAIN.HAS BEEN GOING ON FOR SIX MONTHS.CAN'T DRIVE CAR AT ALL. *KB

NHTSA ID 10441940 · filed Dec 31, 2011

12/12/2010--THE TRANSMISSION IS SLIPPING AS I LEFT MY GRANDSON BIRTHDAY ,I BOUGHT THE CAR LAST MONTH IT ONLY HAS 19,800 MILES ON IT. *TR

NHTSA ID 10370325 · filed Dec 13, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

3
reports

From owner reports, verbatim

Rear windshield tint has hundreds of bubbles, making it impossible to see especially when dark. Theres been many instances where I have not been able to use my car when it’s dark because of the danger. And if it’s raining, I have absolutely no visibility. There’s no words to accurately describe how dangerous this is. I can’t back out of anywhere. The pictures will speak for themselves.

NHTSA ID 11462825 · filed Apr 30, 2022

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. IMMEDIATELY AFTER THE DOOR WAS CLOSED THE REAR WINDOW DISINTEGRATED INSIDE THE VEHICLE. THERE WERE NO DEFECTS PRESENT IN THE WINDSHIELD PRIOR TO THE FAILURE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE COULD NOT DETERMINE IF THE WEATHER WAS A FACTOR. THE VEHICLE WAS ALWAYS PARKED IN THE GARAGE WHICH WAS WHERE THE FAILURE OCCURRED. THE CONTACT WILL NOTIFY THE DEALER TO DETERMINE IF THE VEHICLE SHOULD BE TOWED OR DRIVEN SO THAT IT CAN BE REPAIRED. THE FAILURE MILEAGE WAS 54,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE REAR WINDOW WAS REPLACED AT HIS EXPENSE. SAFETY WOULD HAVE BEEN AN ISSUE IF PEOPLE HAD BEEN SITTING IN THE BACK SEAT WITH THE WINDOW DISINTEGRATED. UPDATED 07/28/11

NHTSA ID 10410441 · filed Jul 5, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

3
reports

From owner reports, verbatim

SERPENTINE BELT COME OFF MAKING THE CAR UNABLE TO DRIVE. OIL ACCUMULATES ON THE BELT PULLEY CAUSES THE BELT TO COME OFF.

NHTSA ID 11091748 · filed May 4, 2018

PULLEY BOLT HAS BROKEN OFF 3 TIMES NOW WITHIN 1500 MILES OF DRIVING THE CAR.ONCE DRIVING ON A CITY STREET, ANOTHER TIME WHILE SITTING AT A TRAFFIC LIGHT AND THE 3RD WHILE ON THE HIGHWAY GOING AROUND A CURVE AT HIGHER SPEED. WHEN THE BOLT BREAKS, IT ALLOWS THE PULLEY TO BE THROWN AROUND, AND THE SERPENTINE BELT TO COME OFF, RESULTING IN LOSS OF CHARGING SYSTEM, A/C SYSTEM, AND POWER STEERING SYSTEM. THE IS A SAFETY CONCERN ESPECIALLY IF YOU ARE TRAVELING AT HIGH SPEED OR TURNING A CORNER OR GOING AROUND A CURVE. MY DAUGHTER COULD HAVE HAD AN ACCIDENT IF SHE HAD LOST CONTROL OF THE VEHICLE WHILE TURNING AND HAVING NO POWER STEERING ALL OF THE SUDDEN. FORD MOTOR CO. KNOWS OF THIS PROBLEM WITH THE FUSION AND MILAN VEHICLES AND REFUSES TO DO A RECALL AND OR COME UP WITH A SOLUTION FOR THE THOUSANDS WHO DRIVE THESE VEHICLES DAILY. WE ARE ALSO INCURRING STEEP REPAIR BILLS TO REPLACE THE BOLTS AND PULLEYS AND BELTS THAT ARE BROKEN OR DAMAGED WHEN THE BOLT BENDS OR BREAKS OFF.

NHTSA ID 11032040 · filed Oct 6, 2017

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

2
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE WAS SPUTTERING, AN ABNORMAL NOISE WAS COMING FROM THE VEHICLE AND THE RPMS FLUCTUATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER BURNED OUT THE COILS AND THE COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

NHTSA ID 10852391 · filed Mar 30, 2016

I STARTED TO BACK UP OUT OF MY DRIVE WAY AND THE COIL SPRING ON THE FRONT DRIVERS SIDE SNAPPED AND WENT THROUGH THE TIRE. THAT SIDE OF THE CAR COLLAPSED AND DAMAGED THE FRONT END. THE CAR HAD TO BE TOWED TO THE REPAIR SHOP. I WAS TOLD THAT THIS FAILURE IS A COMMON OCCURRENCE WITH A FORD PRODUCT ESPECIALLY THE TAURUS. THIS PART IS BEING RECALLED ON THE TAURUS. THIS SAME EXACT PART IS NOT BEING RECALLED ON THE MERCURY. I HAD TO HAVE THE BOTH RIGHT AND LEFT FRONT COIL SPRINGS REPLACED ALONG WITH THE SWAY BARS AND BALL JOINTS. THE TIRE NEEDED TO BE REPLACED. THE TOTAL COST CAME TO $1966.33. I AM VERY FORTUNATE THAT I WAS NOT ON THE HIGHWAY WHEN THIS HAPPENED. *TR

NHTSA ID 10214137 · filed Jan 7, 2008

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

I PURCHASED A SUNSHINE KIDS RADIAN XTSL CONVERTIBLE CAR SEAT IN FEBRUARY, 2010. I JUST MOVED MY CHILD TO A FORWARD FACING POSITION, AND THE SUPER LATCH LOWER ANCHOR BELT WILL NOT STAY TIGHTENED. THE BELT LOOSENS UP EVERY TIME I PUT MY SON IN AND TAKE HIM OUT OF THE CAR SEAT. IT ALSO LOOSENS UP WHEN HE KICKS THE SEAT IN FRONT OF HIM, JUST FROM THE MOVEMENT. THIS BELT IS DEFECTIVE AND WOULD NOT BE EFFECTIVE IN AN ACCIDENT AT ALL. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=MERCURY, MODEL=MILAN). *TR

NHTSA ID 10445545 · filed Jan 27, 2012

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .