2009 Mercury Milan Owner Complaints

The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The approximate failure mileage was 100,000.

NHTSA ID

11633632

Incident

Jan 2, 2025

Mileage

100,000 mi

Check engine light airbag light brake light on my car they turned them off and they turned on right after

NHTSA ID

11595626

Incident

Jun 11, 2024

I RECEIVED A LETTER IN JULY OF 2021 ABOUT THE ABS CONTROL UNIT PROBLEM MY VEHICLE HAS. AT THE MOMENT THAT CONTROL MODULE IS NON-FUNCTIONAL. TO DATE FORD HAS NOT PRODUCED OR MADE AVAILABLE ANY OF THE PARTS NEEDED FOR THIS REPAIR AND WILL NOT EVEN ACKNOWLEDGE THE VEHICLE WHEN I CALLED THEM. I WOULD LIKE TO KNOW HOW LONG I HAVE TO DRIVE A VEHICLE WITH KNOWN DEFECTIVE BRAKES BEFORE FORD IS FORCED TO COMPLETE THIS REPAIR? THERE IS ALSO A BRAKE FLUID ISSUE WITH THIS VEHICLE THAT CANNOT BE ADDRESSED UNTIL THE NON-FUNCTIONING ABS MODULE IS REPAIRED. THE DEALER REFUSED TO CHANGE THE SAID CORROSIVE FLUID BECAUSE OF THE NON-FUNCTIONING ABS MODULE.

NHTSA ID

11511028

Incident

Mar 9, 2023

Brake pedal going to floor extending stopping distance. Early in 2022 I took it in for recall S1954. HCU passed test and dealer replaced DOT3 brake fluid with DOt4. 5/24/2022 Brake pedal started going to floor again. Dealer performed self test of hcu and electronic bleed hcu and said pedal was somewhat better but needed $400 of brake work to for Brake pads, lining and turn rotors. Car functioned fine for a few days. In early June I was driving on a wet street and put on the brakes. It appeared the ABS system was trying to kick in and suddenly the pedal again went to the floor. I was barely able to miss rear-ending a city bus. I pulled into a gas station, turned the car off. When I started it again the brake pedal went to the floor. After pumping it a number of times it came back up and was again functioning. Took it to dealer on 6/1/22. Dealer again tested the hcu test which once again it passed. They could find no other problems. Dealers recommended replacing the abs modlule and master cylinder to the tune of $1,400. Seems like they can test and find out which part isn't malfunctioning (hcu which is under recall), but cant test to find out which part is malfunctioning (ABS module or master cylinder) There is obviously still serious issue with the brake system on these cars that is not being corrected by the initial hcu recall. It needs to be fixed before someone is killed. There were no warning lights or messages relating to the brakes.

NHTSA ID

11467509

Incident

Jun 1, 2022

The problem I am having is with the cars braking system. I have extended brake travel required to stop the vehicle for which I have been issued two recalls. Because of the extended brake travel, I was unable to stop in time and had a front end collision with minor damage, which was not reported. The problem first showed up when I was forced to brake hard a few years causing the ABS to engage. The brake pedal traveled to the floor until the next time the ABS was engaged. Shortly after that, I was issued a recall stating the exact problem I was having. When I took it to my local dealership to get it fixed, they performed a test, changed the brake fluid, and said the system was working properly. It was not. Took it back to the dealership when hydraulic control valve became permanently locked open. They inspected it again and said the ABS unit needed to be replaced but the parts were not available. Contacted FMC customer service, and they were unable to help me either. I asked for a loaner vehicle, and received no response. Since then, I have been issued another recall and am still driving an unsafe car in a Michigan winter. All I want is a safe car to drive.

NHTSA ID

11450381

Incident

Jul 1, 2018

2009 MERCURY MILAN. CONSUMER STATED THAT AFTER HAVING SAFETY RECALL REPAIRED THEY ARE STILL EXPERIENCING ISSUES RELATED TO THE SAFETY RECALL.

NHTSA ID

11439474

Incident

Nov 5, 2021

Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.

NHTSA ID

11430134

Incident

Aug 23, 2021

After receiving the Safety Recall Notice 19S54 in the mail, I contacted my local Ford dealership and set up an appointment. On May 24, 2021, I brought my car to the dealership for this recall. At this time, I explained that the brake pedal was going to the floor intermittently. The car had 134,880 miles on it. The Hydraulic Control Unit was inspected and supposedly passed. So the dealer flushed the brake system and replaced the cap. After leaving the dealership, the car sat for several weeks. Two weeks after driving it again, I noticed that the brake pedal was going to the floor and it was difficult to stop the vehicle. I called the dealer and set up another appointment. The dealer had me wait about two weeks. On August 2nd, I brought my car back to the dealer for the same brake issue (Safety Recall 19S54). At this time the car had 135,492 miles. Again they inspected the brakes and the Hydraulic Control Unit. This time they found the HCU Assembly to be faulty and recommend that it be replaced. However, Ford Motor Company is refusing to cover this part under the Safety Recall 19S54 because they closed the recall after the May appointment. They want us to pay over $1500 to have it fixed.

NHTSA ID

11428247

Incident

Jul 13, 2021

The contact owns a 2009 Mercury Milan. The contact received recall notification for NHTSA campaign number 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the vehicle experienced the failure stated in the recall. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 98,000. Vin tool confirms parts not available.

NHTSA ID

11426560

Incident

Apr 19, 2021

Mileage

98,000 mi

after the brake recall were done 19v-904 there still soft pedal to much travel

NHTSA ID

11421556

Incident

Jun 20, 2021

The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that prior to the recall repair, the ABS warning light would appear intermittently. After the recall repair, the ABS warning light was illuminated continuously. The vehicle was taken to the dealer for the recall repair and the Hydraulic Control Unit (HCU) was tested as part of the recall repair, which it failed. The dealer informed the manufacturer of the failure however, the manufacturer declined the coverage for the HCU part replacement. The vehicle was not repaired and the dealer informed the contact that the vehicle was safe to drive with the ABS warning light illuminated. The failure mileage was 189,000.

NHTSA ID

11420095

Incident

Jun 4, 2021

Mileage

189,000 mi

2009 Mercury Milan. Consumer writes in regard to NHTSA Safety Recall 19V-904. THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL. THE CONSOMER WAS DIRECTED TO PAY FOR THE RECALL REPAIRS. THE MANUFACTURER WAS CONTACTED BUT, DID NOT OFFER ANY ASSISTANCE.

NHTSA ID

11417893

Incident

May 20, 2021

FORD HAS FAILED TO ISSUE PARTS TO DEALERS TO FIX THIS 2019 RECALL. IT IS NOW APRIL OF 2021 AND THE RECALL IS STILL OPEN.

NHTSA ID

11405773

Incident

Mar 31, 2021

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FAMILY FORD OF ENFIELD (65 HAZARD AVE, ENFIELD, CT 06082) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11402999

Incident

Mar 15, 2021

Mileage

116,903 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BEST FORD (579 AMHERST ST, NASHUA, NH 03063, (603) 324-1406) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11399306

Incident

Dec 18, 2019

THERE IS A FEDERAL RECALL ON MY VEHICLE. I HAVE SET UP AN APPOINTMENT TWICE WITH MATHEWS FORD IN NEWARK, OHIO. THEY HAVE FAILED TO FIX THE PROBLEM. THE FIRST TIME I TOOK IT IN THEY SAID BECAUSE OF COVID THEY WERE NOT FIXING THEM. I SPOKE TO A REPRESENTATIVE FROM FORD WHO SET UP A SECOND APPOINTMENT. THEY WERE SUPPOSE TO PICK UP THE CAR ON 02/24 AND NEVER ARRIVED.

NHTSA ID

11398914

Incident

Feb 24, 2021

Mileage

198,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BOARD AND WAS SLOW TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11397854

Incident

Feb 1, 2019

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN CALLED UNIVERSITY FORD NORTH (5331 N ROXBORO ST, DURHAM, NC 27712) WHERE SHE WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND TO CALL BACK IN MID-MARCH FOR AN UPDATE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

NHTSA ID

11395919

Incident

Jan 22, 2021

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND PRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE DRIVER HAD NEARLY COLLIDED WITH A SECOND VEHICLE DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUCAS FORD LOCATED AT 900 US-130, BURLINGTON, NJ 08016 AND THE MANUFACTURER WERE CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 112,000.

NHTSA ID

11395145

Incident

Oct 1, 2020

Mileage

112,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL TO STOP HOWEVER, THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE DID NOT IMMEDIATELY STOP AND NEARLY CRASHED INTO A SECOND VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUGOFF FORD LOCATED AT 979 HWY 1 SOUTH, LUGOFF, SC 29078 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT ON MULTIPLE OCCASIONS THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 261,000.

NHTSA ID

11378205

Incident

Dec 4, 2020

Mileage

261,000 mi

THE FORD COMPANY DOES NOT PROVIDE ME WITH LOANER CAR, EVEN THOUGH THEY SAY ON THE RECALL NOTICE THAT THIS PROBLEM CAN CAUSE A CRASH.

NHTSA ID

11377959

Incident

Dec 4, 2020

2009 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO HYDRAULIC CONTROL UNIT (HCU) SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

NHTSA ID

11374470

Incident

Jan 1, 2020

VEHICLE HAS A BRAKE SAFETY RECALL 19S54 FROM JANUARY 2020. IN JUNE OF 2020 ISSUES BEGAN WHERE WHEN WE APPLY THE BRAKES AT TIMES THEY WORK FINE AND OTHER TIMES THE VEHICLE DOES NOT STOP FOR AN UNACCEPTABLE EXTENDED AMOUNT IF TIME. THE VEHICLE IN JUNE WAS INVOLVED IN A MINOR MVA WHERE THE VEHICLE NEEDED TO SWERVE BECAUSE THE VEHICLE WAS NOT STOPPING IN A TIMELY FASHION. LUCKILY THIS RESULTED IN ONLY MINOR COSMETIC DAMAGE (SCRAPES THAT COULD BE BUFFED OUT AT NO CHARGE) TO BOTH VEHICLES AND WITH NO INJURIES. THE FORD MOTOR COMPANY WAS CONTACTED AND THEY STATED THAT I COULD PAY OUT OF POCKET FOR THE PARTS BUT THAT THEY WOULD NOT HONOR THE RECALL BECAUSE THE PARTS ARE NOT AVAILABLE. I SPOKE WITH WEST HERR FORD, AMHERST NY AND THEY STATED THEY DO NOT HAVE PARTS FOR THAT RECALL. THIS VEHICLE HAS REMAINED IN THE DRIVEWAY SINCE JUNE. TWO DAYS AGO THE VEHICLE NEEDED TO BE MOVED TO ANOTHER PLACE IN THE DRIVEWAY AND WHILE IN REVERSE THE VEHICLE WOULD NOT STOP AND HAD TO BE SHIFTED ABRUPTLY INTO PARK TO STOP THE VEHICLE. THE ISSUE IS SPORADIC AND SO YOU HAVE NO WARNING AS TO WHEN THE VEHICLE MAY NOT STOP. THERE IS NO WAY TO MAINTAIN A SAFE DISTANCE WHEN DRIVING BECAUSE THE AMOUNT OF TIME AND SPACE NEEDED TO STOP THE VEHICLE VARIES EVERY TIME. THE AMOUNT OF TIME IT IS TAKING TO REPAIR THE SAFETY ISSUE IS UNACCEPTABLE. I HAVE CONCERNS WITH THE VEHICLE NOT BEING SAFE TO DRIVE AND I DO BELIEVE THAT THIS IS AN UNACCEPTABLE TIME FRAME FOR FORD CUSTOMERS TO HAVE A UNSAFE VEHICLE THAT IS COSTING MONEY SITTING IN A DRIVEWAY. WE DO NOT HAVE EXTRA VEHICLES AND ARE IN NEED OF A WORKING VEHICLE FOR TRANSPORTATION. I WOULD APPRECIATE YOUR ATTENTION IN THIS MATTER FOR A TIMELY RESOLUTION TO REPAIRING THE VEHICLE OR PROVIDING AN ALTERNATE METHOD OF TRANSPORTATION TO THOSE CUSTOMERS WITH VEHICLES THAT ARE NOT SAFE TO DRIVE. THANK YOU FOR YOU TIME AND ASSISTANCE IN THIS MATTER.

NHTSA ID

11355200

Incident

Jun 1, 2020

Mileage

115,200 mi

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11351820

Incident

Dec 1, 2019

THIS IS THE 4TH TIME I HAVE BEEN ON A SMALL INCLINE AND LOST BRAKES. I HAD THE CAR AT FORD A MONTH AGO THEY ADMITTED BRAKES RECALLED, CANT GET PART. RELEASED CAR TO ME. TODAY WITH MY CHILD IN THE CAR, I WAS TRAVELING @30MPH ATTEMPTED TO BRAKE FOR A STOP SIGN ON A SMALL INCLINE. THE PEDAL WENT TO THE FLOOR, I BLEW PAST THE SIGN AND NARROWLY MISSED HAVING AN ACCIDENT. THE BRAKE PEDAL HAS NOT RETURNED. ITHE MANUFACTURE WAS MADE AWARE MONTHS PRIOR TO TODAY AND HAVE SAID PARTS N/A. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN # CONFIRMS PART NOT AVAILABLE NHTSA CAMPAIGN NUMBER 19V904000

NHTSA ID

11351549

Incident

Aug 27, 2020

Mileage

85,000 mi