2009 Mercury Milan Problems

The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The approximate failure mileage was 100,000.

Check engine light airbag light brake light on my car they turned them off and they turned on right after

Check engine light airbag light brake light on my car they turned them off and they turned on right after

THERE IS A FEDERAL RECALL ON MY VEHICLE. I HAVE SET UP AN APPOINTMENT TWICE WITH MATHEWS FORD IN NEWARK, OHIO. THEY HAVE FAILED TO FIX THE PROBLEM. THE FIRST TIME I TOOK IT IN THEY SAID BECAUSE OF COVID THEY WERE NOT FIXING THEM. I SPOKE TO A REPRESENTATIVE FROM FORD WHO SET UP A SECOND APPOINTMENT. THEY WERE SUPPOSE TO PICK UP THE CAR ON 02/24 AND NEVER ARRIVED.

Manufacturer Recall Number19S54 NHTSA Recall Number19V904 This recall has been on file since: Dec 18,2019. There is still no remedy. I believe this issue is causing my vehicle to have significant delays in braking into a complete stop. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, so I would like to file a formal complaint.

I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JUST A MATTER OF SECONDS. FORTUNATELY OUR FAMILY WAS IN ANOTHER PART OF THE HOUSE AND WEREN'T INJURED.

THE INTERIOR DOOR HANDLES DRIVER'S SIDE FRONT AND BACK QUIT WORKING. NO LONGER ABLE TO OPEN THE DOOR FROM INSIDE. IN CASE OF AN EMERGENCY THIS COULD BE VERY DANGEROUS

MAY 16,2020 I NOTICE MY BREAKS STOP WORKING.. MAY 18,2020 I WAS BACKING OUT OF A PARKING SPACE WHEN I NOTICE MY BREAKS WEREN'T WORKING AND HAD GOT INTO A CAR ACCIDENT WHICH MESSED MY REAR BUMPER AND TRUNK UP. I DIDN'T REALIZE MY BREAKS WERE HAVING ISSUES UNTIL MAY 22,2020 WHEN THE CAR SAID 'BRAKE FLUID LEVELS LOW' MAY 23RD,2020 I DECIDED TO PURCHASE BRAKE FLUID WHICH IT STILL DIDN'T ATTEMPT TO HOLD ANYTHING. CAR STARTED OUT SUPER LOUD LIKE MY BRAKES AND ROTORS WERE GOING BAD, ONCE THE BRAKE FLUID WAS IN PLACE IT STOPPED THE NOISE BUT DIDN'T STOP THE CAR FROM SAYING LEVEL IS LOW NOR HELPED THE BRAKES.*DT*JB*DT*JB

Check engine light airbag light brake light on my car they turned them off and they turned on right after

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, (252) 482-2144) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,409. *TT CONSUMER STATED THROTTLE BODY WAS REPLACED AFTER A MONTH OF BEING AT THE DEALERSHIP. THERE HAS BEEN A RECALL ON CERTAIN MILANS FOR THIS SAME ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, (252) 482-2144) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,409. *TT CONSUMER STATED THROTTLE BODY WAS REPLACED AFTER A MONTH OF BEING AT THE DEALERSHIP. THERE HAS BEEN A RECALL ON CERTAIN MILANS FOR THIS SAME ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE ENGINE NOW IS ALL TIED INTO EVERYTHING.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 71,000.

2009 MERCURY MILAN CAUGHT ON FIRE WHILE TURNED OFF, THE FIRE ORIGINATED FROM THE UPPER PART OF THE ENGINE MELTING PLASTIC AND DRIPPING DOWN ON SOME FUEL LINES. I CONTACTED FORD MOTOR COMPANY ABOUT THIS AS THE CAR WAS STILL COVERED UNDER FULL WARRANTY. THEY WILL NOT EVEN INSPECT THE CAR AS I HAVE REQUESTED OR PAY FOR ANY DAMAGES TO MY PROPERTY OR EVEN REPLACE THE CAR THAT WAS A TOTAL LOSS. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WERE NO FAILURES WITH THE OEM TIRES UNTIL AFTER THEY WERE CHANGED. THE VEHICLE WAS TAKEN TO SPITZER FORD (3737 STATE RD, CUYAHOGA FALLS, OH 44223, (330) 325-4195) AND THEY STATED THAT THEY COULD NOT PROVIDE A PERMANENT REMEDY, BUT WOULD RESURFACE THE ALUMINUM AROUND THE TIRES, WHICH WAS THE CAUSE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED AFTER TAKING THE VEHICLE TO THE DEALER SEVERAL TIMES. THE CONTACT WAS UNCERTAIN IF THE AIR PRESSURE MAY GO COMPLETELY LOW TO FLAT WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED, ON THE FRONT DRIVER?S SIDE DASHBOARD, THAT THE SEAM OF THE AIR BAG COVER STARTED TO SEPARATE. THE CONTACT CALLED CREST AUTOMALL (185 AMITY RD, WOODBRIDGE, CT 06525, (203) 389-7100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE AIR BAG SEAM WAS A DESIGN FLAW. THE CONTACT'S HUSBAND GLUED THE SEAM TOGETHER AS A TEMPORARY REMEDY; HOWEVER, THE CONTACT BEGAN TO NOTICE THAT THE SEAM WAS CONTINUOUSLY SEPARATING FROM THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO CREST AUTOMALL AND WAS INFORMED THAT THEY WOULD ONLY REPLACE THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE TO BECOME AVAILABLE WITHIN THE THIRD QUARTER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONTACT STATED BEFORE AIRBAG ISSUE SIDE PASSENGER DASHBOARD WAS SEPARATING AND DEALER SAID IT COULD NOT BE REPLACED BECAUSE IT WAS A COSMETIC ISSUE AND NOT UNDER WARRANTY. CONTACT DID RESEARCH ONLINE AND FOUND IT WAS A COMMON ISSUE THEN LATER RECEIVED NOTICE OF AIRBAG DEFECT. DEALER SAYS PART MAY NOT BE AVAILABLE UNTIL END OF YEAR.

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THE LEFT FRONT UPPER SUSPENSION ARM WAS HANGING BY A LOOSE NUT AND SEVERAL THREADS ON THE UPPER ARM'S BOLT. THE CONSUMER NOTICED THERE WAS NO SAFETY DEVICE THAT WOULD HAVE PREVENTED THE RETAINING NUT FROM COMING LOOSE. *JB

THE ANGLE OF THE HEADREST ARE SO EXTREME THAT THERE IS ALWAYS TERRIBLE PRESSURE ON MY NECK. THE HEADREST IS ALSO SO LARGE THAT IT BLOCKS MY VIEW WHEN LOOKING OVER MY SHOULDER FOR TRAFFIC. I'M AFRAID THAT I WILL MISS A CAR BECAUSE IT IS BLOCKED OUT BY THE HEADREST. THIS IS VERY DANGEROUS! I'VE ALREADY HAD TO SWERVE UNEXPECTEDLY ON 2 OCCASIONS BECAUSE I COULDN'T SEE A VEHICLE. *TR

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING 42,000 AND SOME MILES ON IT. MY VEHICLE HAS ONLY ABOUT 60,000 AND STILL DOES THIS. THIS PROBLEM NEEDS TO BE FIXED.

I STARTED MY CAR AND TWO IDIOT LIGHTS WENT ON . THE ENGINE LIGHT AND A WRENCH LIGHT. THE THROTTLE BODY PART WENT BAD. I HAD MY CAR TOWED TO THE CLOSEST MERCURY DEALERSHIP. WHICH IS WEISLER DEALERSHIP ON BRIDGE AVE, IN POINT PLEASANT, NJ THE WANT TO CHARGE ME $425 FOR THE PART REPLACEMENT AND $275 FOR LABOR. I WILL HAVE A $700 BILL FOR A PART THAT FORD HAS HAD MANY PROBLEMS WITH AND RECALLS ON. I WOULD LIKE SOMEONE TO LOOK INTO THIS AND PLEASE GET BACK TO ME. I WILL ALSO BE CONTACTING THE FORD HEADQUARTERS IN CA. MY NAME IS [XXX] . CELL NUMBER: [XXX]. THANK YOU FOR LOOKING INTO THIS SITUATION. I LOVE THE CAR BUT DO NOT FEEL COMFORTABLE AFTER READING ALL THE COMPLAINTS FROM FORD CUSTOMERS CONCERNING THE THROTTLE BODY PART PROBLEM. FORD FOLKS NEED TO LOOK INTO THIS PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 2/10/2016 *JS

THE PASSENGER SIDE DOOR STOPPED LOCKING, NOW THE DRIVERS SIDE DOOR STOPPED LOCKING THIS MORNING WHEN I BROUGHT IT TO THE MECHANIC. ALSO THE DOOR HANDLE INSIDE ON THE DRIVERS SIDE HAS NOW FAILED. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE EXITING THE VEHICLE THE DRIVERS SIDE DOOR HANDLE CRACKED AND BECAME LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 21,000. ....UPDATED 06/18/12 *BF

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THE LEFT FRONT UPPER SUSPENSION ARM WAS HANGING BY A LOOSE NUT AND SEVERAL THREADS ON THE UPPER ARM'S BOLT. THE CONSUMER NOTICED THERE WAS NO SAFETY DEVICE THAT WOULD HAVE PREVENTED THE RETAINING NUT FROM COMING LOOSE. *JB

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THE LEFT FRONT UPPER SUSPENSION ARM WAS HANGING BY A LOOSE NUT AND SEVERAL THREADS ON THE UPPER ARM'S BOLT. THE CONSUMER NOTICED THERE WAS NO SAFETY DEVICE THAT WOULD HAVE PREVENTED THE RETAINING NUT FROM COMING LOOSE. *JB