Interior & seats
Filed Dec 11, 2007
ON MY VEHICLE A BOLD ON THE DRIVER SIDE SEAT HAS BROKEN CAUSING ADDITIONAL DAMAGE TO THE SEAT. THE TUBULAR PART INSIDE IS CRACKED AND NEEDS TO BE REPLACED. APPARENTLY THERE WAS A RECALL ON THE BOLT THAT BROKE, BUT I NEVER RECEIVED A RECALL NOTICE IN THE MAIL. FORD IS STATING THIS WAS SENT TO ME 6 TIMES. I DO NOT RECALL EVER RECEIVING A NOTICE. FORD WILL NOT AUTHORIZE THE DEALER TO REPAIR THIS AT NO COST TO ME. I HAVE SINCE TALKED WITH SEVERAL PEOPLE AT THE CUSTOMER SERVICE # PROVIDED TO ME BY THE DEALERSHIP, AND STILL HAVE NO RESOLUTION...OTHER THAN THEY WILL REPLACE THE BOLT THAT BROKE...NOT THE REST CAUSED BY THIS BROKEN BOLT. *TR
- NHTSA ID
- 10211509
- Incident
- Dec 11, 2007
Interior & seats
Filed Aug 23, 2004
DRIVER'S SIDE DOOR FAILED TO OPEN EITHER BY THE AUTOMATIC LOCK, PULLING DOOR HANDLE FROM THE INSIDE OR ROLLING THE WINDOW DOWN AND PULLING THE HANDLE FROM THE OUTSIDE. WARRANTY WAS EXTENDED TO ASSIST WITH REPAIRS, BUT DID NOT INCLUDE ALL CONSUMERS. *AK
- NHTSA ID
- 10089443
- Incident
- Jul 23, 2004
Interior & seats
Filed Aug 23, 2004
DRIVER DOOR LOCKS DRIVER IN. *AK
- NHTSA ID
- 10088396
- Incident
- Aug 1, 2004
- Mileage
- 80,000 mi
BrakesInterior & seats
Filed Jan 14, 2004
ABS LIGHT IS ON AND HAD TEST DONE AND COMES UP AS REAR SPEED CONTROL SENSOR. HAVE REPLACED NUMEROUS TIMES AND STILL NO CHANGE. HAVE TAKEN TO FORD DEALERSHIPS, MERCURY DEALERSHIPS, AND OTHER WELL KNOWN MAINTENANCE SHOPS AND NO ONE KNOWS WHAT IS WRONG. SINCE THE LIGHT HAS COME ON THE FRONT BRAKES FEEL LIKE THEY ARE DRAGGING. ALSO THE DISPLAY ON THE PREMIUM RADIO WORKS WHEN IT WANTS TO. *AK
- NHTSA ID
- 10053195
- Incident
- Jul 20, 2003
- Mileage
- 50,131 mi
Interior & seats
Filed Oct 15, 2003
RECALL 03V281000 CONCERNING HIGH BACK SEAT. THIS COULD CAUSE DRIVER'S SEAT TO RECLINE WITHOUT WARNING. FORD/MERCURY 301-423-4950. *AK
- NHTSA ID
- 10043996
- Incident
- Aug 20, 2003
- Mileage
- 40,000 mi
Interior & seats
Filed Sep 25, 2003
SAFETY RECALL O3S04 MERCURY MOUNTAINEER 1999.*MR THE DRIVER SEAT BACK FRAME MAY FRACTURE. THIS COULD RESULT IN LOOSENESS OR NOISE IN THE SEAT. *PH THE CONSUMER WAS UNABLE TO MAKE AN APPOINTMENT BECAUSE HE/SHE WAS NEVER ABLE TO GET A REPRESENTATIVE ON THE PHONE AND AFTER A 6-8 MINUTE TAPE RECORDED MESSAGE, THE LINE WENT DEAD. *JB
- NHTSA ID
- 10042091
Interior & seats
Filed May 12, 2003
THE UPPER BOLT ON THE DRIVER'S SEAT BACK BRACKET BROKE, ALLOWING THE SEAT TO DROP PAST IT'S FULLY RECLINED POSITION. THE DRIVER IS EXPERIENCING SOME BACK AND NECK PAIN FROM THE UNEXPECTED DROP. THE VEHICLE WILL BE UNUSABLE UNTIL THE SEAT IS REPAIRED. *NLM
- NHTSA ID
- 10018544
- Incident
- May 11, 2003
Interior & seats
Filed Feb 27, 2003
SMOKE CAME OUT OF CENTER PART OF DASHBOARD WHILE DRIVING. TURNED OFF VEHICLE, CLEARED SMOKE. WHEN TURNED VEHICLE BACK ON, DISPLAY ON RADIO WAS OUT. CHECKED FUSES, WENT TO DEALER. DEALER SAID VEHICLE OUT OF WARRANTY, RECOMMENDED FACTORY AUTHORIZED REPAIR FACILITY. *JBSAID REPAIR FACILITY REMOVED RADIO, CHECKED FOR PROBLEM. FOUND BURNED COMPONENT ON CIRCUIT BOARD THAT POWERS HIGH CURRENT DISPLAY. CIRCUIT BOARD WAD BURNED BEYOND REPAIR. REPAIR FACILITY SAID THEY HAVE SEEN THIS NUMEROUS TIMES BEFORE AND ADVISED THAT IT IS FIRE HAZARD.
- NHTSA ID
- 10008218
- Incident
- Jan 3, 2003
- Mileage
- 56,000 mi
Interior & seats
Filed Sep 1, 1999
DURING WET WEATHER CONDITIONS THE DOME LIGHT FILLS UP WITH WATER AND WILL LEAK ALL ON THE INSIDE. THIS COULD CAUSE AN ELECTRICAL SHORT AND/OR A FIRE. DEALER HAS BEEN CONTACTED. *AK
- NHTSA ID
- 846291
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.