2000 Mercury Mystique Owner Complaints

TL*THE CONTACT OWNS A 2000 MERCURY MYSTIQUE. THE CONTACT EXPERIENCED ENGINE HESITATION, LOSS OF POWER, AND SURGING IN HER VEHICLE. SHE WOULD LOSE ALL POWER AND HAVE TO WAIT A COUPLE OF MINUTES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT COULD ONLY DRIVE FIVE MILES BEFORE THE FAILURE RECURRED. THE FAILURE OCCURRED WHEN THE ENGINE WAS WARM OR HOT. SHE TOOK THE VEHICLE TO A LOCAL GARAGE AND THEY STATED THAT THE FUEL PUMP WAS DEFECTIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 56,000 AND FAILURE MILEAGE WAS APPROXIMATELY 55,600.

NHTSA ID

10231439

Incident

Jun 2, 2008

Mileage

55,600 mi

INSTRUMENT DASH PANEL COVER IS , AND HAS CONTINUED TO PEEL BACK AT THE DEFROST VENTS AT THE WINDSHIELD SINCE 2003. IT APPEARS THE GLUE HAD BEGUN TO FAIL. EACH TIME I BROUGHT MY CAR IN FOR SERVICE MY CONCERNS AND COMPLAINT OF THE DASH BOARD WERE LARGELY IGNORED. SIMPLY BLOWN OFF TO SAY IT WAS NOT COVERED UNDER THE WARRANTY. WHEN ASKED IF THERE HAD BEEN ANY RECALL OR WIDESPREAD COMPLAINTS I WAS TOLD NO TO BOTH QUESTIONS. IT WAS ONLY RECENTLY I DISCOVERED ON A GOVERNMENT RECALL SITE THERE HAD ACTUALLY BEEN A CUSTOMER SERVICE ACTION OFFERED TO ADDRESS THIS PROBLEM. I DID NOT RECEIVE THIS NOTIFICATION. I AM VERY DISSATISFIED TO LEARN THAT NOT ONLY WASN'T I NOTIFIED OF THIS OFFER, MY DIRECT QUESTIONS TOWARDS THIS CONCERN PRODUCED ANSWERS THAT WERE INACCURATE. THIS SITUATION TROUBLES ME DEEPLY AS I PREPARE FOR THE PURCHASE OF MY NEXT NEW CAR. I THINK. IS THIS THE HONESTY ( OR SHOULD I SAY LACK OF HONESTY FROM A CAR MANUFACTURER ) AS I DECIDE WHAT MANUFACTURERS VEHICLE AND SERVICE WILL BEST SATISFY MY EXPECTATIONS AS A NEW CAR CONSUMER. MY FAMILIES ARE LOYAL CUSTOMERS AND CURRENT OWNERS OF FORD, LINCOLN, MERCURY PRODUCTS. THESE INCLUDE LINCOLN CONTINENTAL, FORD EXPLORER, MERCURY MYSTIQUE , AND FORD TAURUS. I WAS LEANING TOWARDS THE PURCHASE OF THE 2009 MERCURY MARINER. IN LIGHT OF MY CURRENT FINDINGS I'M NOT SO SURE I WILL STILL CHOOSE ONE OF YOUR VEHICLES. HAVING RELATIVES WHO ARE CURRENTLY LONG TIME EMPLOYEES OF F,L,M, AS WELL AS RETIRED FAMILY MEMBERS FROM F,L,MERC. I KNOW THAT THEY TOO ARE CONSIDERING PURCHASE OF NEW VEHICLES ALSO IN THE NEAR FUTURE. I REALLY EXPECT A RESPONSE FROM SOMEONE IN HELPING ME RESOLVE THE ISSUE I'M HAVING. DISSATISFIED CONSUMER. CYNTHIA JOHNSON-JERMAN *TR

NHTSA ID

10227159

Incident

Feb 1, 2003

Mileage

15,873 mi

DASH HAS PEELED BACK BY WINDSHIELD, DEFROSTER SECTION POPPED OUT, AS TIME PROGRESSES THE DASH KEEPS PEELING BACK/RAISING UP...EVENTUALLY, IT WILL BE TOO HIGH TO SEE OVER. (I AM SHORT STATURE). *TR

NHTSA ID

10224364

Incident

Apr 20, 2005

Mileage

50,000 mi

INSTRUMENT PANEL COVER IS WARPED. *TR

NHTSA ID

10224264

Incident

Jun 17, 2006

2000 MYSTIQUE LS, ENGINE STALL 7 TIMES OVER THE LAST 10 MONTHS. AFTER MULTIPLE REPAIRS, THE MERCURY DEALER COULD NOT FIND THE PROBLEM. PROBLEM STILL EXISTS. *TR

NHTSA ID

10224151

Incident

Apr 8, 2008

Mileage

88,081 mi

FRONT LEFT COIL SPRING BROKE AND PUNCTURED TIRE WHILE BACKING FROM DRIVEWAY. NO INJURIES OR DAMAGE TO VEHICLE. BOTH FRONT COIL SPRINGS REPLACED BY FORD DEALER AT A COST OF ABOUT $300. TIRE DEALER REPLACED TIRE UNDER ROAD HAZARD WARRANTY. *JB

NHTSA ID

10188888

Incident

Mar 13, 2007

Mileage

74,348 mi

I HAVE THE SAME EXACT DEFECT AS - CAMPAIGN NUMBER: DP06004 STRUCTURE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER

NHTSA ID

10185411

Incident

Jan 1, 2005

Mileage

50,000 mi

PASSANGER SIDE FUEL TANK RETAINER STRAP CORRODED THROUGH AND YIELDED. DRIVER SIDE STRAP IS ALSO CORRODED AND NEEDS TO BE REPLACED BUT DID NOT YIELD. *NM

NHTSA ID

10170299

Incident

Oct 9, 2006

Mileage

103,000 mi

INSTRUMENT PANEL WARPAGE CAUSES LOSS OF DEFROSTER FUNCTION. *JB

NHTSA ID

10167330

Incident

Aug 20, 2006

Mileage

63,000 mi

DT*: THE CONTACT STATED THAT THE VEHICLE'S DASH WARPED ON 10/15/06 CAUSING THE WINDSHIELD DEFROSTER VENT COVER TO POP OUT OF PLACE. THE VEHICLE WAS TAKEN TO THE DEALER SHORTLY AFTER AND DETERMINED THAT A TECHNICAL SERVICE BULLETIN 0346 WITH NHTSA ITEM #10001899 HAD EXPIRED. THE VEHICLE'S DASHBOARD WAS REPLACED ON 04/17/06. *AK

NHTSA ID

10163771

Incident

Oct 15, 2005

Mileage

38,463 mi

DASHBOARD OF 2000 MERCURY MYSTIQUE HAS WARPED AND PRESENTS SAFETY HAZARD AS VISUAL DISTRACTION/OBSTRUCTION TO SAFE DRIVING. *NM

NHTSA ID

10160471

Incident

Jun 22, 2006

I AM THE OWNER OF A 2000 MERCURY MYSTIQUE LS AND THE DASHBOARD PAD IS DELAMINATING AND CURLING UP ON THE PASSENGER'S SIDE OF THE VEHICLE. I PREVIOUSLY HAD THE RECALL FIX THAT WAS ISSUED FOR IT DONE AND THIS WAS ONLY SOMEWHAT SUCCESSFUL AS IT DID ADDRESS THE DASH WARPAGE AROUND THE DEFROST VENT BUT NOW THE DASH HAS NOW BEGUN TO CURL UP AT THE BASTE OF THE WINDSHIELD. EVENTUALLY IT WILL CONTINUE TO CURL AND BEGIN TO OBSTRUCT MY VIEW OUT OF THE PASSENGER SIDE OF THE WINDSHIELD. *JB

NHTSA ID

10146330

Incident

Dec 12, 2005

RAINY DAY, SUV VEHICLE IN FRONT OF ME COMPLETELY STOPPED IN THE MIDDLE OF STREET TO MAKE A LEFT HAND TURN, HE MUST HAVE JUST STOPPED, BECAUSE WHEN I SLOWED DOWN TO BRAKE MY CAR SLID AND HIT HIM IN THE REAR, MY WHOLE FRONT OF CAR WAS SMASHED WITH THE RADIATOR PARTIALLY UP IN THE AIR, THE CAR TOTALLED, I WOULD SAY, YET THE AIR BAGS DID NOT DEPLOY, AND IT HAD DUAL AIR BAGS. I HAD A CUT ON MY NOSE, NOT BAD, BUT WITH BLEEDING INSIDE NOSE, AND LOWER BACK PAINS, MY HEAD HITTING STEERING WHEEL. ALSO MY BROTHER HAS PAINS IN HIS RIB WHICH WE ARE GOING TO THE DOCTOR FORTO HAVE XRAYS. I BELIEVE THESE AIR BAGS SHOULD HAVE DEPLOYED AT TIME OF IMPACT, I AM LUCKY TO BE ALIVE. PLEASE INVESTIGATE THIS . THANK YOU. *NM

NHTSA ID

10140525

Incident

Oct 22, 2005

Mileage

80,000 mi

DT REAR DRIVERS SIDE COIL SPRING I BROKE, BUT CONTAINED IT HASN'T COME OUT OF HOLDER. NOTICED THIS WHEN ROTATING THE TIRES. THERE IWAS A RECALL FOR THE FRONT COIL SPRINGS BUT NOT THE REAR. CONNTACTED F FORD, THEY DID NOT OFFER ANY ASSISTANTS. THE VEHICLE WAS DRIVEABLE,*AK BUT CONCERNED THAT THEY'LL BE A BLOW OUT.NOTICED THIS MORNING ON JULY 19, 2005. *AK

NHTSA ID

10129295

Incident

Jul 19, 2005

TRANSMISSION REBUILT AT 45,000 MILES BY DEALER WHEN WE GOT IT BACK IT DIED AT A 1/4 OF A TANK OF GAS, SO WE CAN NEVER LET IT GO BELOW EVEN A HALF A TANK NOW. OVER DRIVE LIGHT FLASHES ON AND OFF PERIODICALLY THEN GOES OFF. AT 69,000 MILES CAR IS NOW CUTTING OUT LIKE IT DID WHEN IT FIRST HAD TRANSMISSION PROBLEMS.

NHTSA ID

10118591

Incident

Jul 12, 2004

THE REAR WHEELS ARE LOCKING WHEN THE DRIVER IS SLOWING DOWN TO STOP. THIS OCCURS WHEN THE WEATHER IS COLD. THE OWNER WAS INFORMED BY A MECHANIC THAT THE REAR BRAKE ASSEMBLY WAS COMPLETELY RUSTED. THE OWNER CONTACTED THE MANUFACTURER, BUT RECEIVED NO ASSISTANCE. *AK THERE WAS A BAD NOISE WHEN THE VEHICLE WAS STARTED AND THE VEHICLE WOULD HESITATE WHEN TRYING TO INCREASE IN SPEED ALONG WITH HARD SHIFTING. RECALL CAMPAIGN # 00V075000. *SC

NHTSA ID

10113495

Incident

Mar 4, 2005

Mileage

42,000 mi

THE DEFROSTER DOES NOT OPERATE ,MAKING THE ABILITY TO SEE THE ROAD DIFFICULT DURING INCLEMENT WEATHER. MANUFACTURER WILL BE CONTACTED BY OWNER.*AK

NHTSA ID

10109602

Incident

Aug 9, 2004

TURNING ONTO THE HIGHWAY VEHICLE SHUT DOWN, CAUSING THE VEHICLE TO CONTINUE ONTO THE HIGHWAY WITH NO POWER. VEHICLE WAS TOWED, AND THE ENGINE WAS FOUND TO BE DEFECTIVE.*AK

NHTSA ID

10109600

Incident

Jan 31, 2005

Mileage

71,800 mi

CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WHILE DRIVING 25 MPH . UPON IMPACT, AIR BAG DID NOT DEPLOY. *AK

NHTSA ID

10106872

Incident

Jan 5, 2005

Mileage

84,000 mi

THE DEALERSHIP INFORMED THE CONSUMER THAT THE INTAKE MANIFOLD WAS LEAKING GAS. THE DEALERSHIP REPAIRED THE INTAKE MANIFOLD. PLEASE PROVIDE MORE INFORMATION. *JB

NHTSA ID

10103431

Incident

Nov 3, 2004

Mileage

62,000 mi

CHECK ENGINE LIGHT STAYED ON. CONSUMER STATED NO ONE WAS ABLE TO DETERMINE THE CAUSE. NO CONTACT WITH THE MANUFACTURER. *AK

NHTSA ID

10101692

Incident

Aug 10, 2004

Mileage

58,000 mi

THE DASHBOARD WAS WARPED AND SEPARATED FROM THE FRONT WINDSHIELD. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

NHTSA ID

10097743

Incident

Oct 10, 2004

Mileage

54,600 mi

DEALER FOUND BATTERY CABLE OVER HEATED AND MELTED THE INSULATION. EVERYTHING IN THE CAR IS ORIGINAL WITH NO ADD-ON OR ALTERATION. SINCE WARRANTY EXPIRED IN MAY 2003, IT WILL COST 300 DOLLARS TO FIX IT.*AK

NHTSA ID

10093350

Incident

Sep 27, 2004

Mileage

53,529 mi

WELL OVER THE PERIOD OF THREE YEARS MY DASH BOARD HAS BEEN WORKING FINE UNTIL THIS SUMMER WHEN IT BEGAN TO MALFUCTION AND WARP. SOON AFTER MY GRILL FOR MY DEFROSTER POPPED OUT OF THE DASHBOARD AND AND BEGAN TO IMPROPERY DEFROST MY WINDSHIELD MAKING IT VERY DIFFICULT TO DRIVE. I RECIVED A NOTIFICATION JUST AFTER I PRUCHASED MY CAR ABOUT A DEFECT IN THE UNIT BUT NO RECALL WAS ISSUED SO THE TIME OF REPLACEMENT HAD EXPIRED AND NOTHING IS GOING TO BE DONE BECAUSE FORD REFUSES TO PAY FOR THE PARTS. *AK

NHTSA ID

10086931

Incident

Aug 11, 2004

THE ADHESIVE FAILED ON THE LEATHER DASH AND THE DASH IS WARPING UP IN THE DRIVERS VIEW AND PULLING AWAY FROM THE INSTRUMENT PANEL. THE DEALER WANTS $500 TO REPAIR AND SAYS IT IS NOT COVERED UNDER THE EXTENDED WARRANTY THIS IS A MANUFACTURING DEFECT, SO WHY AM I PAYING FOR THE EXTEDED WARRANTY. *AK

NHTSA ID

10082912

Incident

Jul 10, 2004