RoadVitals

2015 Mobilityworks Ford E-350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jan 5, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest May 18, 2016
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2015 Mobilityworks Ford E-350, most frequently naming the powertrain (other) category. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)3100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
16V317000

EQUIPMENT ADAPTIVE/MOBILITY

May 18, 2016
11 units potentially affected
The defect: Mobility Works (WMK Inc.) is recalling certain model year 2014-2015 Ford E-150, E-250, E-350, and Chevrolet Express 2500 vans manufactured January 1, 2014, to December 31, 2015, and equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts by Ricon. The platform side plate of the affected wheelchair lifts may crack. Additionally, the lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
The risk: If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platform may fall onto the lift operator, increasing their risk of injury.
The remedy: Mobility Works will notify owners, and Ricon dealers will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on June 17, 2016. Owners may contact Mobility Works customer service at 1-800-769-8267. Mobility Works' number for this recall is 16E-020.
Mobility Works (WMK Inc.)Manufacturer number 16E-020View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Jan 5, 2018

WHILE THIS VEHICLE (A SCHOOL BUS, WITH STUDENTS ABOARD), WAS BEING OPERATED ON THE A CITY STREET, THE SCHOOL BUS STOPPED AT A RED TRAFFIC LIGHT AND WHEN THE LIGHT TURNED GREEN THE SCHOOL WOULD NOT THEN MOVE FORWARD OR BACK REGARDLESS OF THE GEAR SELECTED. THE TRANSMISSION WOULD NOT ENGAGE INTO ANY GEAR. THE SCHOOL BUS WAS TOWED TO FORD AND IT WAS FOUND THAT THE COAST CLUTCH DRUM, RETURN SPRING AND COAST CLUTCH HUB ASSEMBLY SPLINES DAMAGED. AFTER REPLACEMENT VEHICLES TRANSMISSION SHIFTS AND ENGAGES ALL GEARS. THIS BREAK DOWN RESULTED IN HAVING TO TRANSFER SPECIAL NEED STUDENTS FROM ONE BUS TO ANOTHER IN THE MIDDLE OF A BUSY INTERSECTION.

NHTSA ID
11060832
Incident
Nov 27, 2017
Mileage
49,131 mi
Powertrain (other)
Filed Jan 5, 2018

WHILE THIS VEHICLE (A SCHOOL BUS, WITH STUDENTS ABOARD), WAS BEING OPERATED ON THE A CITY STREET, THE SCHOOL BUS STOPPED AT A RED TRAFFIC LIGHT AND WHEN THE LIGHT TURNED GREEN THE SCHOOL WOULD NOT THEN MOVE FORWARD OR BACK REGARDLESS OF THE GEAR SELECTED. THE TRANSMISSION WOULD NOT ENGAGE INTO ANY GEAR. THE SCHOOL BUS WAS TOWED TO FORD AND IT WAS FOUND THAT THE COAST CLUTCH DRUM, RETURN SPRING AND COAST CLUTCH HUB ASSEMBLY SPLINES DAMAGED. AFTER REPLACEMENT VEHICLES TRANSMISSION SHIFTS AND ENGAGES ALL GEARS. THIS BREAK DOWN RESULTED IN HAVING TO TRANSFER SPECIAL NEED STUDENTS FROM ONE BUS TO ANOTHER IN THE MIDDLE OF A BUSY INTERSECTION.

NHTSA ID
11060829
Incident
Dec 18, 2017
Mileage
41,703 mi
Powertrain (other)
Filed Aug 1, 2016

DRIVING AT 70 MILES PER HOUR ON 1NTERSTATE 4 IN THE CENTER OF 3 LANES THE CAR LOST POWER AND AFTER TRYING TO ACCELERATE,IT COMPLETELY SHUT DOWN. WE WERE FORTUNATE TO BE ABLE TO CROSS OVER TO THE RIGHT LANE AND EVENTUALLY FIND A PLACE ON THE SHOULDER OF THE ROAD. THIS CAR HAS THE PUSH BUTTON START AND CANNOT BE STARTED WITHOUT DEPRESSING THE BRAKE.IN THIS SITUATION IT WOULD PROBABLY CAUSED A CHAIN REACTION ACCIDENT.AFTER READING SOME OTHER COMPLAINTS ON THIS HAPPENING THERE HAS TO BE SOME WAY THIS CAN BE PREVENTED.THE ANALYSIS OF THIS PROBLEM BY THE DEALERSHIP IS THE THROTTLE BODY ASSEMBLY WAS FAULTY.THIS WAS A PROBLEM WITH ALL FORD EDGES FROM 2010 AND OTHER VEHICLES.I PAID $572.00 WHEN I HAD TO HAVE IT REPLACED ON MY 2010 EDGE,BECAUSE I WAS TOLD IT WAS NOT PART OF THE DRIVE TRAIN.

NHTSA ID
10892029
Incident
Jul 31, 2016
Mileage
4,900 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM 47823

POWER TRAIN

Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mobilityworks Ford E-350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2015Viewing310—
2014420—
2003020—
2002020—
2001220—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.