RoadVitals

2018 New Flyer XHE40

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Dec 19, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2018 New Flyer XHE40. 2 safety recalls have been issued covering this model year; and 13 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V898000

ELECTRONIC STABILITY CONTROL (ESC); SERVICE BRAKES, AIR:ANTILOCK

Dec 19, 2025
6,673 units potentially affected
The defect: New Flyer of America, Inc. (New Flyer) is recalling certain XD35, XDE35, XE35, XN35, XD40, XDE40, XE40, XHE40, XN40, XT40, XD60, XDE60, XE60, XN60, XT60, and XHE60 transit buses. Please refer to New Flyer's recall report for specific model year information. The antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 121, "Air Brake Systems" and 136, "Electronic Stability Control Systems on Heavy Vehicles."
The risk: An ABS or ESC warning light that fails to illuminate will not alert the driver to the loss of ABS or ESC, increasing the risk of a crash.
The remedy: New Flyer will update the software, free of charge. Owner notification letters were mailed February 17, 2026. Owners may contact New Flyer's customer service at 1-800-241-2947.
New Flyer of America, Inc.View on NHTSA.gov
21V244000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER

Apr 7, 2021
227 units potentially affected
The defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2021 XE40, 2019-2021 XE35, 2018-2021 XE60, 2016-2019 XHE40, and 2015 XHE60 vehicles. Firmware errors in the inverters may cause the electric drive system to shutdown.
The risk: A sudden loss of power increases the risk of a crash.
The remedy: New Flyer will notify owners, and dealers will update firmware software, free of charge. The recall began on April 19, 2021. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R21-005.
New Flyer of America, Inc.Manufacturer number R21-005View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSIB 26-03

FUEL/PROPULSION SYSTEM

This bulletin communicates an update to the required replacement interval for the fuel cell secondary air filter on units equipped with Ballard fuel cell systems.

TSIB 25-07

ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM

This Bulletin is being issued due to New Flyer & MCI have received reports that customers are re-torquing high-voltage (HV) connections during preventative maintenance inspections as outlined in the Preventive Maintenance section of the Service or Maintenance manual. This Bulletin reminds operators that the inspection procedure is visual only and does not require retorque unless the witness marks indicate the fasteners have loosened.

ITS59239

EQUIPMENT; LATCHES/LOCKS/LINKAGES

This instruction to service describes how to inspect specifically equipped vehicles for SDS Window components and function, and how to rework these components if required. The "SDS Window" is a maintenance access panel designed to look like a side window.

ITS59216

LATCHES/LOCKS/LINKAGES; STRUCTURE

This technical service instruction describes how to remove and replace SDS Window strike pins and remove additional seals if present. The "SDS Window" is a maintenance access panel designed to look like a side window.

ITS59220

ELECTRICAL SYSTEM; EQUIPMENT

This instruction to service describes the high voltage inspection procedure for specifically equipped hydrogen-electric vehicles.

ITS59172

ELECTRICAL SYSTEM; EQUIPMENT

Technical instruction describing how to remove 2G network module and replace it with a 4G network module for the New Flyer Connect system.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

New Flyer XHE40 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026020—
2025030—
2024040—
2023040—
2022010—
2021010—
2020000—
2019020—
2018Viewing020—
2017010—
2016020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.