Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2003 Nissan Murano submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 134 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 134, in the owner's own words
DRIVER SEAT REAR METAL SUPPORT FRAME BROKEN. I NOTICED WHEN MAKING A LEFT TURN THAT THE SEAT WAS SHIFTING. UPON INSPECTION I NOTICE THAT THE DRIVER SEAT LEFT REAR SEAT SUPPORT FRAME BROKEN.
DRIVER SIDE SEAT GOES SIDEWAYS/I HAVE I HAVE REPLACED THE OUTPUT SHAFT SEAL 4 TIMES IN 3 MONTHS [KEEPS LEAKING]
THE DRIVERS SEAT HAS RANDOMLY STARTING WOBBLING AND SHIFTS SIDE TO SIDE WHEN I AM DRIVING. VERY UNSAFE AND DANGEROUS WHEN I DRIVE.
DRIVER SEAT IS DEFECTIVE. SEAT SUPPORT BRACKET IS BROKEN. IN THE EVENT OF A REAR END ACCIDENT,$100.,000,000 PLUS FOR A DEFECTIVE AUDI DRIVER SEAT. THERE ARE SCORES OF SIMILAR DEFECTIVE DRIVER SEATS INVOLVING NISSAN VEHICLES REPORPATED ON THE INTERNET. WHY DO YOU IGNORE THE POTENTIAL RISK? MAKE NISSAN FIX THIS ISSUE BEFORE MAJOR IRREPARABLE DAMAGE RESULTS.
THE LOCK HANDLE ON THE DRIVER'S DOOR CAME OUT OF THE DOOR. NO PRIOR WARNING, ETC. COMPLETE FAILURE & DOES NO OPEN CAR ANYMORE. EXCESSIVE & COUNTLESS SIMILAR INCIDENTS ON MURANO OWNER SITES & NISSAN SITES. DEALER SAYS $800 TO REPAIR! SAFETY ISSUE AS TO KEEPING CAR LOCKED, ETC. *TR
WHILE OPERATING AT 20MPH THE DRIVERS SEAT SUDDENLY BECAME UNSECURED CAUSING INSTABILITY ORIGINATING FROM THE REAR CORNER CLOSEST TO THE DOOR. VEHICLE IS INOPERABLE BECAUSE THE ENTIRE DRIVERS SEAT ROCKS CAUSING HANDS TO TURN THE WHEEL UNCONTROLLABLY. UPON FURTHER INSPECTION IT LOOKS THAT THE BRACKET ATTACHING SEAT TO THE FLOOR KNOWN AS REAR LINK ASSEMBLY FAILED AT A WELD.
2003 NISSAN MURANO; DRIVER'S SEAT IS LOOSE & ROCKS WHILE TURNING VEHICLE. PROBLEM AROSE A FEW MONTHS AGO. ? HAZARD IF IN ACCIDENT WILL INTEGRITY OF SEAT & AIR BAG DEPLOYMENT BE PROPER? PER NHTSB THIS PROBLEM HAS BEEN INVESTIGATED. REPAIR QUOTES @ DEALER EXCEEDS $1,500. NISSAN DOES NOT ADDRESS THIS ISSUE, ONLY MADE A SERVICE ADVISORY. NISSAN WILL NOT DO, NOR PROVIDE ANY REPAIR ABSENT PAYMENT. MANY COMPLAINTS ON THE INTERNET & OWNER SITES OF THIS EXACT FAILURE/PROBLEM. *TR
MY DRIVERS SEAT FRAME BROKE LOOSE AND IS LIKE RIDING IN A ROCKING CHAIR. THE DEALER STATES THE REPAIR IS APPROXIMATELY $1,000. I STARTED SEARCHING ON LINE AND FOUND HUNDREDS OF NISSAN MURANOS (MOST APPEAR TO BE 2003 TO 2005) WITH THE EXACT SAME ISSUE. CLEARLY THIS IS A SERIOUS SAFETY DEFECT THAT COULD CAUSE SERIOUS INJURY UP TO AND INCLUDING DEATH IF THIS SEAT FRAME BROKE DURING AN ACCIDENT. NISSAN HAS REDESIGNED THE PART TO BE MORE ROBUST FOR MODELS AFTER 2005, SO THEY APPARENTLY KNOW THIS IS A SERIOUS ISSUE. THIS SHOULD BE A NATIONWIDE MANDATED RECALL AT NISSAN'S EXPENSE, FORCED BY THE NHTSA BEFORE SOMEONE GETS KILLED. *TR
THE DOOR ACTUATOR, FOR THE RIGHT REAR DOOR, DOES NOT FUNCTION PROPERLY. WHEN I PUSH THE ELECTRIC "DOORS UNLOCK- LOCK BUTTON" ON THE DRIVER DOOR PANEL, THE DOOR DOES NOT LOCK OR UNLOCK, AS IT SHOULD. *TR
THE DOOR LOCK ON THE DRIVER SIDE WENT OUT AND SHORTLY AFTER THE REST OF THE DOOR LOCKS IN THE VEHICLE BEGAN TO FAIL. BECAUSE OF THIS ISSUE, I AM CURRENTLY AT RISK OF THEFT IF THE DOOR LOCK DO NOT COMPLETELY LOCK. I RECEIVED AN ESTIMATE OF $1600 TO FIX THE ISSUE AND I HAVE HEARD THAT'S BY OTHERS ARE HAVING THE SAME PROBLEM.
I CLIMBED INTO MY VEHICLE (1003 NISSAN MURANO) AFTER WORK. AS SOON AS I SAT DOWN I HEARD A LOUD METALLIC POP AND THE SEAT SANK DOWN ON THE LEFT SIDE. I REMOVED THE SIDE COVER OF THE DRIVER'S SEAT AND FOUND THAT A REAR SUPPORT BAR OF THE SEAT FRAME HAD BROKEN IN TWO PLACES. THE VEHICLE WAS PARKED AND NOT RUNNING WHEN THIS HAPPENED. *TR
WHEN VEHICLE WAS PURCHASED I NOTICED POWER SEAT WAS TILTING SIDEWAYS WHEN ADJUSTING. MY TODDLER WAS ABLE TO PUSH WITH BOTH FEET HARD ENOUGH TO MAKE THE SEAT LEAN SIDEWAYS AS WELL. GOD FORBID I GET INTO AN ACCIDENT!! TOOK INTO NISSAN DEALERSHIP WHO IN TURN EXPLAINED THIS WAS PART OF THE TRIM PACKAGE SINCE IT WAS A POWER SEAT, EVEN THOUGH IT IS A METAL PART WITH NO ELECTRONIC FUNCTION. TOTAL COST TO REPLACE THIS LITTLE BRACKET, JUST A MERE $1,600. I'M SURE THIS MALFUNCTION HAS BEEN THE CAUSE OF MAJOR INJURIES AND MAY HAVE EVEN COSTS LIVES. A RECALL WOULD BE NICE NISSAN! WAY TO GO SHOW CONCERN AND BACK YOUR PRODUCT, I WILL NEVER BUY A NISSAN AGAIN. *TR
DRIVER SEAT FRAME BROKEN AND STARTED ROCKING BACK AND FORTH REAR DRIVER SIDE TO FRONT PASSENGER SIDE. SEAT FRAME NEEDED TO BE REPLACED TO CORRECT PROBLEM. *TR
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SEAT FRAME FRACTURED FROM THE RIGHT SIDE, PUSHING THE DRIVER TOWARD THE FRONT DRIVER SIDE DOOR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 116,000.
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER SIDE SEAT FAILED AND CAUSED THE CONTACT TO BE VIOLENTLY THROWN FORWARD. THE CONTACT MANAGED TO EXIT THE HIGHWAY TO THE SHOULDER RAMP. THE CONTACT THEN NOTICED THAT THE SEAT FRAME WAS FRACTURED. THE DEALER WAS NOTIFIED WHO STATED THAT THE STEEL WHEEL SEAT WAS DEFECTIVE AND NO OFFERED ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE ON THE CONTACT'S BEHALF. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 63,000.
WHILE DRIVING THROUGH THE MOUNTAINS, ON VERY WINDY ROADS, I WAS IN A TURN TO THE RIGHT WHEN I HEARD A LOUD POP AND THE FRONT DRIVERS SEAT DROPPED TO BACK AND TO THE LFT, CAUSING ME TO SWERVE AND NEARLY IMPACT THE MEDIAN. I PULLED OVER AND LOOK UNDER THE SEAT AN SAW THAT THE REAR BRACKET HAD SNAPPED ON THE LEFT HAND SIDE. DOING SOME RESEARCH, I AM LEARNING THAT THIS HAS HAPPENED TO HUNDREDS OF PEOPLE. I FEEL THAT THIS IS A MAJOR ISSUE AND THAT I WAS SPARED ONLY BY THE GRACE OF GOD. THIS ISSUE NEEDS TO BE ADDRESSED BY NISSAN BEFORE SOMEONE DIES. *JS
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS DEFECTIVE AND SHIFTED POSITIONS WHILE DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC, WHO INSPECTED THE DRIVER'S SEAT AND TIGHTENED THE BOLTS. THE FAILURE CONTINUED. THE LOCAL MECHANIC INSPECTED THE VEHICLE FOR A SECOND TIME AND STATED THAT THE RETRACTOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 61,300. UPDATED 05/15/12 * BF UPDATED 05/23/12
I HEARD A LOUD "POP" PULLING INTO MY DRIVEWAY AND THE SEAT BEGAN TO ROCK. AFTER EXITING THE VEHICLE, I LOOK UNDER THE SEAT TO TRY TO ASCERTAIN WHERE THE SOUND I HEARD ORIGINATED. IT WAS DARK OUTSIDE, SO SEEING NOTHING AMISS IT WASN'T UNTIL THE NEXT MORNING THAT DISCOVERED THAT THE SEAT WAS ROCKING AND BOUNCING 4-6 INCHES UNDER WEIGHT. I DISCOVERED THAT THERE IS A BROKEN WELD UNDER THE SEAT. FROM ITS APPEARANCE, SEEMS THAT SHOULDN'T BE HARD TO FIX... (SIGHS) IF ONLY THAT WERE TRUE. I PURCHASED NISSAN FOR THE REPUTATION IT ONCE HAD, I WAS VERY DISAPPOINTED TO FIND NUMEROUS COMPLAINTS ABOUT THIS SAME ISSUE AND NO MOVE BY NISSAN CORP TO RECALL OR REINFORCE THESE SHODDY WELDS. I AM CURRENTLY RIDING WITH THIS SEAT PARTIALLY SUPPORTED BY ROCK BECAUSE THE DEALERSHIP IS QUOTING A $4000 TO REPLACE THE ENTIRE CHAIR. EVEN TRIED A SALVAGE YARD, TO NO AVAIL. I AM IN CONSTANT DISTRESS ABOUT DRIVING THIS VEHICLE, BUT HAVE NO OPTION BUT TO CONTINUE; I FEEL AT THE RISK OF LIFE AND LIMB SHOULD THE REMAINING SUPPORT BREAK, I DON'T EVEN WANT TO PUT MY KIDS IN THE CAR, BUT AGAIN... I HAVE NO CHOICE! IT'S ONLY A MATTER OF TIME BEFORE THIS ISSUE PUTS BLOOD ON NISSAN'S HANDS. *TR
I SAT DOWN ON THE DRIVER'S SEAT IN MY VEHICLE AND AS I REACHED TO TURN THE IGNITION, I HEARD A "POP" AND MY DRIVER'S SEAT TO THE LOWER LEFT SIDE. AS I GOT OUT OF THE VEHICLE TO EXAMINE IT, I LOOKED UNDER THE SEAT AND SAW THAT A METAL BRACKET SUPPORTING THE SEAT IN THE REAR LEFT CORNER HAD SNAPPED IN TWO PLACES. IT RESULTED IN THE SEAT LOSING ITS STABILITY AND WOBBLING BACK AND FORTH AND OBVIOUSLY BECOMING A MAJOR SAFETY ISSUE. I SEARCHED FOR RECALL INFORMATION REGARDING THIS ISSUE ONLY TO FIND THAT A RECALL WASN'T ISSUED FOR IT BUT THERE ARE MANY OTHER OWNERS OF THIS VEHICLE WITH THE SAME YEAR AND MODEL THAT HAVE EXPERIENCED THIS SAME ISSUE. A RECALL NEEDS TO BE MADE FOR THIS, I WAS FORTUNATE ENOUGH FOR THIS HAPPEN WHILE I WASN'T DRIVING BECAUSE I WOULD HAVE SURELY BEEN IN AN ACCIDENT. *TR
THE POWER LOCKS RANDOMLY DON'T WORK USING THE FOB OR INSIDE AUTO LOCK BUTTON. THEY CAN BE USED MANUALLY, BUT ARE NOT ALWAYS FUNCTIONAL USING THE "POWER" FUNCTION. *KB
JUST OVER TWO YEARS AGO THE AUTOMATIC DRIVER'S SIDE DOOR LOCK BECAME UNRELIABLE. THERE ARE TIMES WHEN THE DOOR MUST BE MANUALLY LOCKED OR UNLOCKED. THE SITUATION SEEMS TO BE EXACERBATED BY HEAT AND DIRECT SUNLIGHT ON THE DRIVER'S SIDE DOOR. MY CONCERN IS THAT NOT KNOWING IF THE DOOR IS LOCKED OR UNLOCKED CREATES A SAFETY HAZARD BOTH WHILE DRIVING AND IN THE EVENT OF A NEED FOR QUICK EXIT FROM THE VEHICLE. SIMPLY LOOKING AT THE MANUAL LOCKING SWITCH CAN BE DECEPTIVE BECAUSE IT WILL MOVE INTO THE LOCKED POSITION WITHOUT FULLY ENGAGING THE LOCK. FOR SAFETY REASONS I PREFER TO DRIVE WITH THE DOORS LOCKED. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, THERE IS A SIGNIFICANT INCREASED RISK OF CARJACKING, INJURY, THEFT, ETC. HAVING THE DOORS LOCK CORRECTLY IS A BASIC SAFETY PRECAUTION. ADDITIONALLY, IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. IN THIS AUTOMATED AGE WE TEND TO RELY ON THE AUTOMATED SYSTEMS OF OUR VEHICLES AND IT'S UNFAMILIAR TO RESORT TO THE MANUAL LOCKING SYSTEM, WHICH AS I EXPLAINED ABOVE CAN BE DECEPTIVE. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. THE DEALER CHARGES AN AVERAGE OF $1600 TO HAVE ALL THE SOLENOIDS REPLACED WHICH AMOUNTS TO MAKING THE OWNER PAY FOR A KNOWN SAFETY ISSUE. AT THIS PRICE MANY WILL FORGO GETTING THE PROBLEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. NISSAN SHOULD RECALL THE AFFECTED VEHICLES AND REPAIR THIS SAFETY ISSUE. *KB
THE MURANO SEAT FRAMES ARE KNOWN TO HAVE A WEAK SPOT WHERE THE WELD WILL BREAK -CAUSING YOUR DRIVERS SEAT TO ROCK BACK AND FORTH - OR LEAN BADLY TO ONE SIDE. THIS CAUSE SOMETIME AN UNINTENTIONAL SUDDEN MOVE WHICH CAUSE CHANGING THE STEERING WHEEL DIRECTION. THAT MIGHT CAUSE AN ACCIDENT IN SOME CASES. ANOTHER MAJOR PROBLEM. IS THE CAR GET INTO SUDDEN POWER LOSS AFTER A WHILE OF DRIVING AFTER MAKING A FULL STOP. FOR EXAMPLE ON TRAFFIC LIGHT OR STOP SIGN. IT WILL TAKE VERY VERY SLOW TAKING OFF AND THEN WILL GET THE POWER BACK AFTER FEW SECONDS. THIS DELAY MAY CAUSE AN ACCIDENT IN EXAMPLE OF MAKING LEFT TURN ON A TRAFFIC INTERSECTION. YOU WILL NOT HAVE ANY POWER TO MOVE THE CAR FOR ABOUT 2-4 SECONDS . THANKS *TR
MY SEAT STOPPED WORKING. THE DEALER WANTED OVER $2500 TO REPAIR THE ELECTRIC DRIVER SIDE SEAT. THERE IS A HUGE PROBLEM WITH THE DESIGN AND IT HAS EFFECTED A LARGE AMOUNT OF OWNERS. *TR
THE DRIVER SIDE ELECTRIC SEAT FAILED TO MOVE.ADJUST. I WAS REFUSED WARRANTY AS THE VEHICLE HAD 33000 MILES ON IT. I WAS TOLD THE COST OF THE PART WAS $1500 AND INSTALLATION ADDITIONAL. IT IS MY WIFE'S CAR AND SHE WEIGHS 100LB SOAKING WET. I FOUND THAT THERE IS A HUGE PROBLEM WITH THIS DESIGN AS THERE ARE HUNDREDS OF REMARKS POSTED ON THE INTERNET. PLEASE HELP. THIS SEAT NEEDS FIXED; HOWEVER, IT IS NOT COST EFFECTIVE FOR US TO FIX IT AND WE CAN NOT SELL IT AS IS. *TR
MY WIFE WAS DRIVING AND ALL OF THE SUDDEN HER SEAT (DRIVERS SEAT) DROPPED (TOWARDS THE DRIVERS DOOR) ABOUT CAUSING HER TO LOSE CONTROL OF THE VEHICLE. AFTER INSPECTING THE SEAT, WITH NO WEIGHT ON IT, ATTEMPTING TO RAISE THE SEAT IT WOULD ONLY RAISE ON THE SIDE TOWARDS THE MIDDLE OF THE CAR. THIS IS A VERY DANGEROUS SITUATION FOR SOMEONE WHO RAISES THE SEAT IN ORDER TO SEE OVER THE HOOD. WE PURCHASED THIS VEHICLE BECAUSE SHE FELT SAFE, BECAUSE SHE COULD RAISE THE SEAT TO SEE OVER THE HOOD AND SIT HIGHER THAN OTHER TRAFFIC. LOOKING THROUGH THIS LIST, IF YOU HAVE IT SORT FOR "SEATS" IT PULLED UP 82 COMPLAINTS. MOST OF WHICH WERE BROKEN FRAMES THAT THEY (NISSAN) HAD TO REDESIGN. I DON'T KNOW WHY I WOULD NEED TO PAY THE ESTIMATED $800 PLUS DOLLARS TO HAVE THE CHAIR FRAME REPLACED IF NISSAN REDESIGNED IT BECAUSE THEY KNEW IT WAS DEFECTIVE. *TT
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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