Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2005 Nissan Murano submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 35 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 35, in the owner's own words
Rear subframe rusted to failure. Vehicle has 143,000 miles. Dealer service manager says the vehicle is unsafe to drive due to the posibility of the rear wheels detaching from the vehicle. This is the third vehicle with the same condition the service department has seen in the last two weeks
Vehicle shutdown while driving in the middle of the road while using a new battery. Fuel pump not reading fuel tank. Vehicle stalls specially whenever acceleration starts after stopping.
HI JUST DISCOVERED MY 2005 MURANO HAS TOTAL RUST ON SUBFRAME TO THE POINT CAR UNSAFE TO DRIVE. ARE THERE ANY RECALLS FOR REPAIRS OR THIS OCCURRING FREQUENTLY. THIS IS A SERIOUS SAFETY HAZARD. IF IT WASN'T FOR MY MECHANIC FRIEND SOMETHING BAD COULD HAVE HAPPENED OR I COULD HAVE CAUSED AN ACCIDENT. I WAS DRIVING ON THE HIGHWAY ON DRY PAVEMENT AND WHEN GOING OVER BUMPS NOTICE CAR SHIFTING QUITE A BIT TO THE POINT OF ALMOST LOSING CONTROL. WHEN I PARKED MY CAR NOTICED ONE OF MY REAR TIRES WAS SLANTED INWARD. MY MECHANIC SAW IT AND SAID NOT TO DRIVE IT.
SUBFRAME BROKE BETWEEN THE REAR WHEELS WHILE DRIVING ON CITY STREET. MECHANIC INSPECTED IT AND SUBFRAME IS RUSTED FROM INSIDE OUT. MILEAGE ON THE CAR IS 150,000 MILES AND I AM THE FIRST OWNER THAT TOOK VERY GOOD CARE OF THE CAR, FROM KEEPING IT IN MY GARAGE, TO REGULAR MAINTENANCE AND CAR WASHING TO PREVENT RUST. CAR IS INOPERABLE WAITING FOR THE PART TO COME IN FOR REPLACEMENT FOR 6 DAYS. NISSAN HAD A RECALL ON THIS MODEL FOR 2003-2007 YEAR OF MANUFACTURING, HOWEVER I HAD NOT RECEIVED ANY NOTICE.
REAR DOORS AND REAR HATCH WILL NOT OPEN WHEN USING REMOTE KEY FOB. NISSAN SAY YOU HAVE TO REPLACE RIGHT FRONT, LEFT AND RIGHT REAR DOOR ACTUATORS FOR ABOUT $1500.
THE LIFTGATE WON'T LATCH WHEN CLOSED, THEREFORE THE TAILGATE IS NOT PROPERLY SECURED WHEN SHUT. I HAVE HAD THIS REPAIRED ONCE BEFORE AND IT WORKED FOR A TIME, BUT HAS NOW REOCCURED.
WHILE DRIVING MY CAR THE REAR PASSENGER SUBFRAME BUSTED, CAUSED MY CAR TO PULL LEFT AND RIGHT UNTIL I COULD GET OFF TO THE SIDE OF THE ROAD SAFELY. I WAS ON A HIGHWAY TRAVELING ABOUT 60MPH WHEN THIS HAPPENED. I HAVE CONTACTED NISSAN ABOUT THE SUBFRAME PROBLEM AND THEY HAD ME TAKE IT TO A LOCAL DEALER TO BE EVALUATED. UPON EVALUATION THE TOTAL COST OF HAVING MY REAR SUBFRAME REPAIRED IS $5,022.37 INVOICE NUMBER ON THIS QUOTE IS Q7812. NISSAN HAS A WARRANTY EXTENSION ON THE 2002-2005 ALTIMA SUBFRAME, FOR 13 YEARS AND UNLIMITED MILES. CAMPAIGN P5216 AND SERVICE BULLETIN NTB05-114B. WHERE MY CONCERN IS, THAT MY MURANO HAS THE SAME SUBFRAME AS THE ALTIMA BUT NISSAN REFUSES TO REPAIR MY VEHICLE. MY VEHICLE HAD THE EXACT SAME ISSUE AS THE ALTIMA AND COULD HAVE KILLED OR SEVERELY INJURED ME WHILE I WAS ON THAT HIGHWAY. *TR
THE PROBLEM WITH MY CAR WAS THE INVOLUNTARY LOCKING OF ALL DOORS WITHOUT MY INVOLVEMENT WHENEVER I PARKED THE CAR SOMEWHERE. THIS PROVED VERY INCONVENIENT AT TIMES WHEN I DIDN'T HAVE MY CAR KEYS WITH ME. THE DEALER KEPT THE CAR FOR A FEW DAYS ONLY TO TELL ME THEY COULD NOT SOLVE THE PROBLEM. THEY DIDN'T EVEN OFFER TO CONTACT NISSAN WITH THE PROBLEM.
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT UNLOCK FROM THE INSIDE OR OUTSIDE WITH A KEY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
MY DRIVER SIDE REAR DOOR BEGAN MALFUNCTIONING WHEN USING THE REMOTE AND BUTTON DOOR LOCK CONTROLS. ALL DOORS WOULD LOCK BUT THE DRIVER SIDE REAR DOOR WOULD REMAIN UNLOCKED. THE SAME WAS TRUE WHEN UNLOCKING ALL DOORS WITH REMOTE OR BUTTONS. ALL DOORS WOULD UNLOCK ACCEPT THE DRIVER SIDE REAR DOOR. THE ISSUE HAS NOW PROGRESSED TO OTHER DOORS IN THE CAR WITH INCREASING FREQUENCY INCLUDING THE REAR HATCH NOT OPENING AT ALL AND I HAVE NOT MANUAL BUTTON TO FLIP TO ALLOW THE HATCH TO OPEN. *TR
FOUND REAR SUB FRAME IS ROTTED TO A POINT THAT RENDERS THE VEHICLE UNSAFE TO DRIVE. DEALER QUOTE TO REPLACE REAR SUB FRAME AND CONTROL ARMS AND MOUNTS IS APPROXIMATELY $4000. DEALER REQUIRES FULL "CUSTOMER PAY" DESPITE THIS ROTTING PROBLEM BEING A REPAIR "CAMPAIGN" ON OTHER NISSAN MODELS WITH SAME ISSUE. *TR
NISSAN MURANO DOOR ACTUATORS HAVE FAILED ON 2 OF 4 DOORS, LEAVING ME UNABLE TO ENTER/EXIT MY VEHICLE WITH THE REMOTE. IN ADDITION, I CANNOT OPEN THE TRUNK OF THE VEHICLE UNLESS THE PASSENGER DOOR ACTUATOR IS WORKING, WHICH IT DOES NOT. THE INSIDE DOOR LOCKS DO NOT MOVE, SO I DO NOT KNOW IF MY CAR IS EVER LOCKED OR UNLOCKED, AGAIN, SAFETY CONCERN. PLEASE INVESTIGATE THIS, AS I KNOW OTHER OWNERS HAVE COMPLAINED AND NISSAN CONTINUES TO IGNORE THIS AS AN ISSUE!!! *TR
DOOR LOCK ACTUATORS BEGAN TO FAIL IN OUR 2005 NISSAN MURANO. THEY STOPPED RESPONDING SUDDENLY AND WHEN WE THOUGHT THE CAR WAS LOCKED, IT WAS IN FACT OPENED, WHICH IS A SAFETY ISSUE. IT IS A VERY COMMON ISSUE AND USUALLY ALL ACTUATOR GO OUT AT THE SAME TIME. WE HAVE REPLACED DRIVER'S DOOR ACTUATOR (THAT COST US $400) AND NOW HAVE TO DEAL WITH OTHER 3. HOPEFULLY NISSAN WILL RECOGNIZE THIS AS A SERIOUS PROBLEM AND WILL ISSUE A RECALL. *TR
DOOR ACTUATORS FAILED. DOOR LOCKS FAIL TO LOCK AND UN-LOCK. OCCURRED AT VARIOUS TIMES, USING ANY MEANS AVAILABLE TO LOCK AND UN-LOCK THE DOORS: THE KEY FOB, INTERIOR DRIVER SIDE AND PASSENGER SIDE LOCKS BUTTON ON DOOR, AND MANUAL MANIPULATION OF THE INTERIOR DOOR LOCK(S). THE ISSUE IS EXPERIENCED WITH ALL 4 DOOR LOCKS AND REAR HATCH. HAVE BEEN UNABLE TO GET IN OR LOCK THE VEHICLE EXCEPT MANUAL USE OF KEY. UNFORTUNATELY THE REAR HATCH DOES NOT HAVE A MANUAL SYSTEM AND THEREFORE CAN'T BE LOCKED OR OPENED. SAFETY ISSUE! *TR
THE DRIVER SIDE DOOR DOES NOT LOCK OR UNLOCK WITH KEY FAB. THE REAR LIFT GATE HAS THE SAME PROBLEM. THE DOOR HAS TO BE MANUALLY UNLOCKED AND LOCK. THE REAR LIFT GATE DOES NOT UNLOCK AND CAN NOT OPEN. *TR
THE VISOR WILL NOT STAY UP. IT IS DANGEROUS BECAUSE I AM 6'1"AND MY SON IS 6'9" AND WE CAN'T SEE OUT OF THE WINDOW WHEN WE DRIVE. THIS IS SUPPOSEDLY A COMMON THING WITH THIS CAR. IT COSTS LIKE $300. TO FIX. IT IS A SAFETY ISSUE AND NISSA KNOWS ABOUT IT AND SHOULD HAVE TO FIX IT WITHOUT CHARGE. *TR
ORIGINAL OWNER OF MURANO, PURCHASED NEW IN 2005. THE DOOR LOCKS FAIL TO LOCK AND UN-LOCK. THIS HAS OCCURED AT VAIROUS TIMES WHEN USING ANY MEANS AVAILABLE TO LOCK AND UN-LOCK THE DOORS: THE KEY FOB, INTERIOR DRIVER SIDE AND PASSENGER SIDE LOCKS BUTTON ON DOOR, AND MANUAL MANIPILATION OF THE INTERIOR DOOR LOCK(S). THE ISSUE IS EXPERIENCED WITH ALL 4 DOOR LOCKS AND OCCASSIONALLY THE REAR HATCH (NOT OPENED AS OFTEN, SO IT MAY OCCURE MORE FREQUENTLY, JUST NOT AWARE OF IT). THE CONDITION WORSENS IN THE WARM WEATHER (LIVE IN FL). HAVE AT TIMES BEEN UNABLE TO GET IN OR OUT OF MY VEHICLE UNTIL ALL OF THE ABOVE MEANS TRIED REPEATEDLY UNTIL ONE WORKS. HAVE FOUND THAT I CAN ONLY GET IN MY CAR DURING WARM WEATHER IF I USE THE FOB TO ROLL THE FRONT WINDOWS DOWN AND THEN REACH IN THE VEHICLE AND MANUALLY UNLOCK THE CAR DOOR. *TR
IN MID JAN, 2013 I NOTICED THAT AFTER LOCKING WITH THE KEY FOB, THE FRONT DOOR REMAINED UNLOCKED, AND WOULD NOT LOCK FROM INSIDE THE CAR WITH EITHER THE INDIVIDUAL LOCK CONTROL OR THE WHOLE CAR LOCK CONTROL. THE ONLY WAY TO LOCK THE DOOR IS WITH YOUR KEY, FROM THE OUTSIDE. IN THE EVENT OF AN ACCIDENT YOU DO NOT HAVE THE ADDED SAFETY OF A LOCKED DRIVERS DOOR. ALL OTHER DOORS ARE OPERATING CORRECTLY AT THIS TIME. THE WEB SEEMS TO BE FILLED WITH OTHER PROBLEMS LIKE THIS AND I WONDER IF THEY REALIZE THE DANGER THEY FACE WHEN ALL DOORS ARE NOT LOCKED IN THE EVENT OF AN ACCIDENT. *TR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR AND THE TRUNK DOORS COULD NOT BE OPENED WHEN ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 69,000. UPDATED 10/17/12 *CN UPDATED 10/24/2012 *JS
I (FEMALE) LOADED MY TRUNK TO EMPTY MY CLASSROOM FOR THE SUMMER. I FILLED MY TRUNK WITH HEAVY BOXES THAT NEEDED TO BE MOVED. ONCE I GOT TO WHERE I WAS GOING MY TRUNK WOULD NOT OPEN. I HAD TO LAY THE SEATS DOWN AND PULL EVERYTHING OUT THAT WAY. THEN IT HAPPENED AGAIN WHEN I HAD SMALL CHILDREN AT THE GROCERY AND THEY HAD TO STAND BESIDE THE CAR B/C THE TRUNK WOULD NOT OPEN FOR ME TO LOAD IT. ALSO MY DRIVER DOOR WILL ONLY LOCK OR UNLOCK WITH A KEY NOT THE REMOTE. I GO TO THE PLACES ALONE OR WITH ONLY SMALL CHILDREN QUITE A BIT AND DO NOT FEEL THIS IS SAFE. THERE HAVE BEEN PEOPLE ALL OVER THE US WITH PROBLEMS ON THEIR MURANOS AND OTHER NISSAN VEHICLES DEALING WITH THE LOCKS. SOME EVEN ARE UNABLE TO GET THEIR GAS DOOR TO OPEN!! NISSAN REFUSES TO ADMIT THIS IS A PROBLEM. FOR THE SAFETY OF EVERYONE DRIVING A NISSAN, THIS NEEDS TO BE LOOKED AT. IT WOULD BE VERY DISTURBING TO BE APPROACHED BY A STRANGER IN A PARKING LOT AND NOT BE ABLE TO GET AWAY BECAUSE THE DOOR WON'T OPEN OR TO BE UNABLE TO PUT GAS IN YOUR VEHICLE B/C THE DOOR WOULDN'T OPEN. THE SAFETY OF CHILDREN ALSO COMES INTO PLAY WHEN A DOOR WILL NOT OPEN. *TR
MY VEHICLE DRIVER SIDE SEAT FRAME BROKE ON 11/9/2010 APPROXIMATELY AROUND 6:00 PM. AS I WAS DRIVING MY MURANO NISSAN ON THE EXPRESSWAY TO GO HOME AFTER WORK, I HEARD A HARD SNAP AND FELT A LITTLE JERK TOWARDS MY LEFT SIDE. UNSURE OF WHAT IT WAS, I CONTINUED TO DRIVE MY VEHICLE DOWN THE ROAD. AS I WAS DRIVING MY VEHICLE, I FELT A ROUGH THUMPING UNDERNEATH MY SEAT. I THOUGHT FOR A MINUTE THAT MY FRONT DRIVER SIDE TIRE WAS GOING FLAT OR HAD SOME KIND OF PROBLEM. AS I DROVE FURTHER, I FELT MY FRONT SEAT SWAY BACK AND FORTH, AS I ACCELERATED AND AS I WAS BRAKING. I ACCELERATED AGAIN TO MAKE SURE THAT THE SWAYING MOTION WAS ACTUALLY HAPPENING. AGAIN, THE SWAYING MOTION (BACK AND FORTH) OF THE FRONT SEAT OCCURRED. WHEN I GOT HOME, I CHECKED THE SEAT TO SEE WHAT HAD HAPPENED. THE LEFT SIDE OF THE SEAT IS BROKEN COMPLETELY LOOSE FROM THE TRACK AND MOVES FREELY. I TOOK IT TO THE NISSAN DEALERSHIP IN TULSA TO HAVE IT CHECKED TODAY, AND WAS INFORMED THAT I NEED A NEW FRAME FOR THE DRIVER'S SEAT, AND THAT IT WOULD COST ME APPROXIMATELY $1275.00 INSTALLED. I HAVE DONE ENOUGH RESEARCH ONLINE TO DISCOVER THAT THIS IS A DEFECT FOR THE NISSAN MURANO FOR THE YEARS THAT INCLUDE THE 2005. I DO NOT FEEL SAFE DRIVING MY CAR DOWN THE RODE WITH THE SEAT ABLE TO MOVE SO FREELY. I AM ALSO CONCERNED THAT THE RIGHT SIDE OF THE SEAT IS GOING TO BREAK LOOSE AT WELL, AND THEN I'LL END UP LAYING ON MY BACK IN THE BACK SEAT WHILE I'M TRYING TO DRIVE DOWN THE ROAD.
I OWN A 2005 NISSAN MURANO THAT I BOUGHT USED FROM CARMAX IN 2007. I HAVE HAD REGULAR SERVICE PERFORMED BY AN ASCE CERTIFIED MECHANIC SINCE THEN. ON 5/18/10 AT LESS THAN 45K MI, THE BASE OF MY DRIVER SEAT SUDDENLY BROKE ONE MORNING WHEN I GOT INTO THE CAR (PARKED IN MY GARAGE). I WEIGH <120 LBS AND WAS STUNNED. IT WAS AN OBVIOUS SAFETY ISSUE THAT COULD HAVE RESULTED IN SERIOUS INJURY, SO I HAD IT REPAIRED IMMEDIATELY (5/20) THROUGH MY REGULAR MECHANIC. TOTAL COST WAS $942.66 ($742.08 FOR THE PART & $127.50 FOR LABOR). I WAS EXTREMELY UPSET ABOUT BEING FORCED TO PAY SO MUCH FOR SOMETHING BEYOND MY CONTROL. EVERYONE AGREED THAT IT SHOULD NEVER HAVE HAPPENED, EVEN MY LOCAL NISSAN DEALERSHIP. THE DEALERSHIP CONFIRMED IT WAS CLASSIFIED AS A MECHANICAL DEFECT, CHECKED RECALLS (NONE), AND SUGGESTED I CALL NISSAN CONSUMER AFFAIRS SPECIFICALLY TO REQUEST GOODWILL ASSISTANCE (COMPENSATION FOR REPAIRS). THEY SAID SINCE I HAD THE REPAIR DONE AT AN ASCE CERTIFIED MECHANIC, THE REQUEST SHOULD BE FINE. NISSAN CONSUMER AFFAIRS TOOK MY INFO & AND ESTABLISHED A CASE #6838133 ON 6/9/10. I WAS ASSURED I WOULD BE CONTACTED BY A REGIONAL SPECIALIST W/N 24 HOURS. WHEN I DID NOT RECEIVE A RETURN CALL, I PLACED 5 MORE CALLS OVER THE NEXT SEVERAL WEEKS. ALL ASSURED ME THEY WERE URGENTLY REQUESTING THE REGIONAL SPECIALIST/SUPERVISOR TO CONTACT ME. I RE-CONTACTED MY LOCAL NISSAN DEALERSHIP AT THAT POINT, WHO THEN ATTEMPTED TO CALL ON MY BEHALF AND SEEK ASSISTANCE THROUGH THEIR AREA REPRESENTATIVE. AFTER THE 7TH CALL, MS. JIMENEZ (RUDE) CALLED BACK TO EXPLAIN THAT NISSAN'S POLICY DOESN'T ALLOW COMPENSATION FOR REPAIRS NOT HANDLED BY NISSAN, EVEN THOUGH NISSAN EMPLOYEES TOLD ME DIFFERENTLY AND WERE CALLING ON MY BEHALF. I WANT COMPENSATION FOR THE $942.66 I PAID FOR A MANUFACTURER'S MECHANICAL BREAKDOWN-SEAT BASE SHOULD NOT HAVE BROKEN- WHICH COULD HAVE CAUSED SERIOUS INJURY OR DEATH TO ME/MY PASSENGERS. CA DCA FOUND SIMILAR 2008 COMPLAINT THRU NHTSA DISMISSED B/C NO ONE HURT BADLY ENOUGH?!!? *TR
NISSAN MURANO VIN-[XXX] - DRIVER SIDE FRONT SEAT REAR FRAME DEFECT MY VEHICLE DRIVER SIDE REAR SEAT FRAME BROKE ON 06/19/2010 APPROXIMATELY AROUND NOONTIME. AS I WAS DRIVING MY MURANO NISSAN AND CAME TO A STOP AT A STOPLIGHT, I HEARD A HARD SNAP AND FELT A LITTLE JERK TOWARDS MY LEFT SIDE. UNSURE OF WHAT IT WAS, I CONTINUED TO DRIVE MY VEHICLE DOWN THE ROAD. AS I WAS DRIVING MY VEHICLE, I FELT A ROUGH THUMPING UNDERNEATH MY SEAT. I THOUGHT FOR A MINUTE THAT MY FRONT DRIVER SIDE TIRE WAS GOING FLAT OR HAD SOME KIND OF PROBLEM. AS I DROVE FURTHER TO FIND A SAFE PLACE TO PULL OVER TO CHECK IT, I FELT MY FRONT SEAT SWAY BACK AND FORTH, AS I ACCELERATED AND AS I WAS BRAKING. I ACCELERATED AGAIN TO MAKE SURE THAT THE SWAYING MOTION WAS ACTUALLY HAPPENING. AGAIN, THE SWAYING MOTION (BACK AND FORTH) OF THE FRONT SEAT OCCURRED. I LOOKED UNDERNEATH THE FRONT DRIVER SIDE REAR SEAT AND SAW WHAT LOOKED LIKE A BLACK METAL TRACK FRAME SUPPORTING THE SEAT. IN THE AREA TOWARDS THE REAR LEFT SIDE OF THE FRAME WAS ONE OF FOUR METAL PRONGS THAT WERE BROKEN AWAY FROM THE METAL TRACK FRAME OF THE SEAT. KNOWING THAT THIS WAS A VERY UNSAFE ISSUE, I LOOKED FOR HELP TO RESOLVE THE ISSUE AS SOON AS POSSIBLE. USING THE INTERNET, I FOUND NUMEROUS SHOCKING COMPLAINTS SITES REGARDING NISSAN MURANOS' REAR SEAT BREAKAGE. I CONTACTED A LOCAL NEWS STATION (3ONYOURSIDE), WHO INVESTIGATED THE ISSUE AND FOUND IT TO BE LEGITIMATE AND TRUE. NOT ONLY WAS MY VEHICLE IN QUESTION ABOUT THE DEFECTIVE PART, SEVERAL HUNDRED COMPLAINTS WERE FOUND THROUGHOUT THE INTERNET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
REAR HATCH DOOR WILL NOT OPEN ON MY 2005 NISSAN MURANO. *TR
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WAS NOT WELDED TO THE FRAME. THE DEALER STATED THAT THE FRAME AROUND THE DRIVER SIDE SEAT WAS BROKEN. THE DEALER INFORMED THE CONTACT THAT THE ESTIMATED REPAIR WAS $1200. THE MANUFACTURER HAS NOT ISSUED A RECALL; ALTHOUGH, THE CONTACT HAS VIEWED SEVERAL COMPLAINTS. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE DRIVER SIDE SEAT COULD SEPARATE FROM THE FRAME IF A CRASH OCCURRED. THE FAILURE MILEAGE WAS 60,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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