Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2005 Nissan Murano submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 142 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 142, in the owner's own words
THE DRIVER'S SIDE SUN VISOR FALLS DOWN AND WILL NOT STAY UP. THIS DISTRACTS THE DRIVERS ABILITY TO SEE AND IS A SERIOUS SAFETY CONCERN THAT WILL DIRECTLY RESULT IN ACCIDENTS. THIS IS A COMMON PROBLEM ON THIS VEHICLE AND AN ISSUE THAT HAS BEEN REPORTED BY MANY MURANO OWNERS.
DRIVER SIDE SUN VISOR DOES NOT STAY IN ITS PLACE. IT CAN AND DOES FALL OUT OF THE RETAINING MECHANISM, CAUSING DRIVER'S VIEW TO BE INSTANTLY OBSTRUCTED.
THE DRIVER SIDE VISOR IN MY 2005 NISSAN MURANO DOES NOT STAY UP AND IS CAUSING A DRIVING HAZARD. I HAVE IT HELD WITH VELCRO RIGHT NOW, BUT IT DOES NOT WORD WELL AND WHILE DRIVING WILL FALL AND BLOCK THE ENTIRE FRONT VIEW. THIS IS A KNOWN PROBLEM AND IT'S VERY DANGEROUS.
DRIVER SIDE VISOR WON'T STAY UP. 350 DOLLARS TO REPLACE. LARGE CONSUMER ISSUE. *TR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISORS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 50,000.
THE SUN VISOR ON THE DRIVER'S SIDE WILL NOT STAY IN THE UPWARD OR "NOT IN USE" POSITION. I CAN BE DRIVING AND IT WILL FALL DOWN BLOCKING MY VISION WHILE DRIVING. IN THE BEGINNING I THOUGHT IT WAS ONLY MY CAR BUT AFTER RESEARCHING AND TALKING WITH DEALERSHIP IT IS A COMMON MALFUNCTION. DEALERSHIP SAID THEY ARE AWARE BUT THE PROBLEM CANNOT BE FIXED BY RECALL BECAUSE NISSAN HAS NOT GIVEN THEM THE "OKAY." IN ORDER TO FIX PROBLEM A NEW VISOR WOULD NEED TO BE INSTALLED WITH VISOR PART ALONE COSTING $200+. I CURRENTLY HAVE TO PULL OVER THE EXTENSION VISOR ON THE PASSENGER SIDE TO HOLD UP THE DRIVER'S SIDE SUN VISOR, AND THE DRIVER'S SIDE VISOR WILL STILL FALL DOWN AT RANDOM TIMES BLOCKING MY VISION AND AT TIMES AT VERY CRUCIAL MOMENTS. I FEEL THIS IS A MAJOR SAFETY HAZARD AND A DEFECT PRODUCT INSTALLED BY NISSAN. IN THE BEGINNING I TRIED TO GET NISSAN TO FIX BUT TO NO AVAIL. I WOULD HAVE FILED A COMPLAINT BEFORE NOW BUT WAS NOT AWARE OF YOUR WEBSITE, WHICH I BELIEVE NISSAN DEALERSHIPS SHOULD HAVE FILED WITH NISSAN, AND MAY HAVE BUT NOTHING HAS BEEN DONE ABOUT THIS SAFETY HAZARD. I HOPE YOUR COMPANY CAN HELP GET THIS RECALLED BEFORE SOMEONE DRIVING A MURANO WITH THIS DEFECT GETS INJURED OR CAUSES INJURY TO OTHER MOTORIST. *TR
MY SUN VISORS, BOTH THE DRIVERS SIDE & PASSENGER SIDE, WILL NOT STAY UP. THE DEALER HAS REPLACE THE DRIVERS SIDE THREE TIMES NOW & THE PASSENGER SIDE 4 TIMES AND IT WORKS FOR AWHILE BUT THEN THEY FALL DOWN AGAIN. THE DRIVERS SIDE VISOR IS A REAL HAZARD AS YOU CAN IMAGINE! I BELIEVE THERE SHOULD BE A RECALL ON THESE. I LOGGED ONTO A MURANO FORUM AND FOUND OUT IT IS HAPPENING A LOT WITH OTHER OWNERS AND ALMOST ALL OF THEM SAY IT IS NOT THE VISOR ITSELF BUT THE CLIPS THEY FIT INTO. I THINK THE DEALER SHOULD HAVE REALIZED HOW MANY TIMES THEY WERE REPLACING THEM AND INVESTIGATED IT FURTHER FOR A PERMANENT FIX. *TR
ISSUE WITH THE SUN VISOR ON BOTH SIDES. THE PASSENGER SIDE HAS BEEN FALLING FOR THE PAST 6 MONTHS AND NOW THE DRIVER SIDE IS STARTING TO FALL. POOR WORKMANSHIP ON THE PART OF NISSAN AND IT SHOULD BE CORRECTED. *TR
I AM THE ORIGINAL OWNER OF 2005 MURANO. I NOTICED A PROBLEM WITH HYDROPLANING SOON AFTER PURCHASE, AND HAVE ALWAYS BEEN EXTREMELY CAREFUL AND ON GUARD WHEN DRIVING IN RAIN OR EVEN WHEN STREETS ARE WET. THIS WOULD HAPPEN WITH BRAND NEW TIRES AND TIRES THAT WERE SLIGHTLY WORN SO THE TIRES DON'T SEEM TO BE THE PROBLEM, UNLESS ITS THE TYPE OF TIRE BUT ITS NOT THE TREAD ON THE TIRE. THE CAR CAME WITH GOODYEAR EAGLE P235/65 R18 TIRES AND I HAVE REPLACED WITH SAME TIRES WHEN NISSAN SERVICE DEPARTMENT ADVISED OF TREAD WEAR. ON JULY 22, 2013 I WAS ON MY WAY HOME FROM GATLINBURG WITH DAUGHTER AND 2 YEAR OLD GRANDDAUGHTER IN CAR. WE WERE CAUGHT IN DOWNPOUR GOING THROUGH KNOXVILLE. I TRULY CANNOT BELIEVE WE ARE ALIVE. MY CAR WOULD CONTINUALLY LOSE TRACTION AND IT WOULD SLIDE TO ONE SIDE UNTIL IT WOULD GRAB TRACTION BEFORE GOING OFF THE ROAD OR WRECKING. SOMETHING IS TERRIBLY WRONG WITH THE MURANO IN REGARDS TO HYDROPLANING. I ALSO HAVE HAD THE PROBLEM WITH THE DRIVER'S SIDE VISOR COMING DOWN AND WILL NOT STAY UP SINCE A COUPLE YEARS AFTER I BOUGHT THE CAR. I LOVE EVERYTHING ELSE ABOUT MY MURANO AND DUE TO HYDROPLANING SAFETY ISSUE I WILL NOT BE PURCHASING ANOTHER ONE. PLEASE TAKE THIS ISSUE UP WITH NISSAN BEFORE PEOPLE ARE KILLED. I CANNOT AFFORD TO REPLACE MY MURANO AT THIS TIME SO IF THERE IS ANYTHING THAT CAN BE DONE PLEASE, PLEASE HELP ME TAKE CARE OF THIS ISSUE. THIS IS DEFINITELY A MANUFACTURER PROBLEM. THERE IS NO DOUBT PEOPLE HAVE BEEN KILLED BECAUSE OF THIS PROBLEM BUT WAS NOT PROVEN BECAUSE DIDN'T LIVE TO TELL WHAT HAPPENED. WHAT CAN I DO AT THIS POINT TO PREVENT BECOMING A STATISTIC AND MORE IMPORTANTLY ENSURE THE SAFETY OF MY PRECIOUS CARGO? I FEEL LUCKY TO BE ALIVE. *TR
DRIVING DOWN THE ROAD AT 45 MPH MAKING A TURN AND THE RIGHT VISOR FALLS DOWN CAUSING POOR VISIBILITY AND A DISTRACTION DURING DRIVING. THIS IS A KNOWN MALFUNCTION FOR MURANOS AND IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR
WHILE DRIVING ON HIGHWAY WITH 65 SPEED MPH AND THE SUNVISORS JUST DROP RIGHT ON MY HEAD AND CAUSE ME JUMP AND ALMOST LOSS CONTROL OF MY CAR. BUT LUCKILY THERE WAS NO OTHER CAR AT THAT TIME. THIS SHOULD BE SAFETY RECALL FOR NISSAN. *TR
THE VISOR WILL NOT STAY UP. IT IS DANGEROUS BECAUSE I AM 6'1"AND MY SON IS 6'9" AND WE CAN'T SEE OUT OF THE WINDOW WHEN WE DRIVE. THIS IS SUPPOSEDLY A COMMON THING WITH THIS CAR. IT COSTS LIKE $300. TO FIX. IT IS A SAFETY ISSUE AND NISSA KNOWS ABOUT IT AND SHOULD HAVE TO FIX IT WITHOUT CHARGE. *TR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE SUN ROOF GLASS SHATTERED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. *TR
WHEN LOWERED TO BLOCK SUN, DRIVER SIDE VISOR HANGS IN DRIVER'S LINE OF SIGHT AND WILL NOT STAY UP WHEN LOWERED. AS SUCH, WHEN TRYING TO BLOCK THE SUN, THE DRIVER HAS TO LOOK AROUND OR BELOW THE VISOR TO SEE OUT OF THE FRONT WINDOW. THE VISOR WILL STAY UP AGAINST THE ROOF OF THE VEHICLE, BUT WHEN LOWERED TO BLOCK SUN IT WILL HANG IN LINE OF SIGHT. PASSENGER SIDE VISOR WILL NOT GO UP AT ALL AND HANGS IN PASSENGER'S LINE OF SIGHT AND PARTIALLY BLOCKS DRIVER'S LINE OF SIGHT. I HAD AN EXTENDED WARRANTY AND WAS TOLD BY THE DEALER THAT THE FIX WOULD NOT BE COVERED FOR REPAIR. *TR
2 INCIDENTS 1) BOTH DRIVER AND PASSENGER SIDE SUN VISORS WILL NOT STAY UP COMPLETELY CAUSING ISSUES DURING DRIVING (FALLING INTO DRIVER'S VIEW WHILE DRIVING). I HAVE NEVER HAD THIS ISSUE WITH ANY OTHER CAR I'VE OWNED (HONDA, FORD, CHEVY, TOYOTA). AVERAGE REPLACEMENT COST PER VISOR IS ~$200.00 WHICH IS A LITTLE STEEP. 2) WHEN CAR REACHED 104,000 MILES, THE DRIVER'S SEAT REAR LEFT BRACKET CRACKED. THIS OCCURRED WHILE MAKING A RIGHT TURN FROM A STOP. DATE OF OCCURRENCE IS MAY 4, 2013. AFTER RESEARCHING THIS ONLINE, I FOUND SEVERAL NISSAN MURANOS HAVE THIS ISSUE. THE LEFT REAR SUPPORT WAS NOT DESIGNED FOR LONG TERM APPLICATION AND IS A FLAWED DESIGN. I ALSO FOUND SOMEONE THAT WELDED THEIR BRACKET TOGETHER FROM YOUTUBE WHICH MAY BE THE ROUTE I MAY TAKE IF A RECALL IS NOT IMPLEMENTED. AVERAGE REPLACEMENT COST OF DRIVER'S SEAT TRACK ASSEMBLY (HEARD THEY WILL NOT REPLACE JUST THE BRACKET) IS ~$700.00. I ALSO HEARD THERE HAVE BEEN ACCIDENTS DUE TO THIS DESIGN FLAW, THOUGH CANNOT CONFIRM. MY HOPES ARE YOU'RE LOOKING INTO THIS. *TR
ORIGINAL OWNER, PURCHASED NEW IN 2005. THE DRIVER SIDE VISOR WILL NOT STAY IN UP POSITION AND MUST BE HELD IN PLACE BY OTHER MEANS .(I AM CURRENTLY USING A BUNGEE CORD THAT IS ATTACHED TO THE VISOR CLIP AND RAN ACROSS TO THE DRIVERS SIDE ROOF HANDLE ABOVE WINDOW TO HOLD THE VISOR UP SO THAT I HAVE ADEQUATE VISIBILITY THROUGH THE FRONT WINDSHIELD). WHEN ATTEMPTING TO REPOSITION THE VISOR IN THE UP AND LOCK POSITION I HEARD A POPPING SOUND. AFTER THAT, THE VISOR HAS FAILED TO STAY LOCKED IN THE UP AND FLAT POSITION, KEEPING IT FLUSH AGAINST THE INTERIOR ROOF. IF NOT USING ANOTHER MEANS TO KEEP THE VISOR UP, IT WILL REMAIN IN THE DOWN POSITION AND BLOCKS DRIVERS VIEW. DOES NOT HAVE THE FLEXIBILITY TO REMAIN AT AN ANGLE TO BLOCK SUN, ONLY HANGS STRAIGHT DOWN. *TR
CPSC#I1320244A. CONSUMER STATED THAT THE DRIVER SIDE VISOR WILL NOT STAY UP AND BLOCKS HER VIEW WHILE DRIVING. *LN
DRIVERS SIDE SUN VISOR FALLS DOWN WHILE IN LOCKED POSITION AND WILL NO LONGER STAY IN THE UPRIGHT POSITION. FALLS DOWN WHILE DRIVING AND OBSTRUCTS VIEW ON DAILY BASIS SINCE. AFTER SEARCHING FIXES FOR THIS PROBLEM THIS IS A COMMON COMPLAINT AND NEEDS IMMEDIATE ACTION. *TR
DRIVERS SIDE SUN VISOR WILL NOT STAY UP - FALLS TO MIDDLE. KNOWN SAFETY HAZARD. NISSAN CONTACTED. THEY WILL NOT PAY TO FIX. *TR
THE SUN VISOR ON THIS CAR WILL NOT STAY IN PLACE IN THE "UP" POSITION AND CONTINUALLY BLOCKS MY VIEW OF THE ROAD. IT IS A SAFETY HAZARD. MY RESEARCH HAS SHOWN THAT NISSAN IS AWARE OF THIS PROBLEM BUT WILL NOT VOLUNTARILY FIX IT. INSTEAD, THEY ARE CHARGING $400 TO REPAIR THIS PROBLEM THAT ALMOST EVERY NISSAN MURANO HAS. *TR
THE DRIVER'S SIDE VISOR OF THE VEHICLE CONSTANTLY DROPS DOWN WITHOUT WARNING, CAUSING VIEWING OBSTRUCTION. IT DOES NOT RELATE TO ROAD CONDITIONS (I.E. BUMPS OR OFF-ROADING), WEATHER (HAPPENS REGARDLESS OF HOT, COLD, OR NORMAL TEMPERATURE), OR ANY OTHER FACTOR. THIS APPEARS TO BE AN ONGOING ISSUE WITH COUNTLESS VEHICLES AFFECTED. NISSAN NEEDS TO ISSUE A RECALL AND FIX THE PROBLEM AT NO COST TO THE CONSUMER. WHEN I ASKED A NISSAN DEALERSHIP ABOUT IT, I WAS TOLD IT WAS DUE TO THE WEARING OUT OF THE MECHANISM AND A NEW VISOR WOULD BE ~$300 (INCLUDING A $30 LABOR CHARGE, WHICH IS RIDICULOUS CONSIDERING I'VE TAKEN APART THE VISOR MYSELF AND PUT IT BACK TOGETHER AND I AM IN NO WAY MECHANICALLY INCLINED). VELCRO DOES NOT FIX THE PROBLEM AS THE LINING OF THE INTERIOR OF THE CAR IS CLOTH ~ THE VELCRO DOES NOT STICK SUFFICIENTLY. TRYING TO KEEP THE VISOR IN THE DOWN AND LEFT POSITION (AGAINST THE DRIVER'S WINDOW) BLOCKS THE VIEW OF TRAFFIC, AS DOES KEEPING IT IN THE DOWN AND FORWARD (AGAINST THE WINDSHIELD) POSITION. I ESSENTIALLY HAVE TO DRIVE WITH MY LEFT HAND CONSTANTLY EITHER ON THE VISOR OR WITHIN REACH OF IT IN CASE IT STARTS TO DROP, LEAVING ME WITH ONE HAND TO DRIVE AND REACT. THIS IS A MAJOR SAFETY ISSUE THAT NISSAN IS FULLY AWARE OF AND REFUSES TO ACKNOWLEDGE, WHICH SEVERELY IMPACTS MY FAITH IN THEIR PRODUCTS. I HAVE DRIVEN TWO OTHER NISSANS (BOTH FRONTIERS) WITHOUT ISSUE; IT APPEARS THIS IS ONLY A MURANO ISSUE. I WOULD HATE TO HAVE TO GIVE UP MY CAR, WHICH I GREATLY LOVE IN EVERY OTHER WAY, BUT I CANNOT CONTINUE TO JEOPARDIZE MY OWN SAFETY AS WELL AS THAT OF MY FAMILY WITH THIS PROBLEM. *TR
ELECTRONIC DOOR LOCK ON THE DRIVER SIDE WOULD SPORADICALLY UNLOCK OR LOCK DOOR...NOW IS ALL THE TIME AND MUST BE LOCKED MANUALLY. THIS IS A SAFETY HAZARD WHEN TRYING ENTER THE VEHICLE IN AN UN SECURE ENVIRONMENT OR CAN RESULT IN STOLEN MERCHANDISE OR PARTS LEFT IN THE VEHICLE. DRIVER SIDE SUN VISOR ALSO WELL NOT STAY IN UPRIGHT POSITION AND DROPS SUDDENLY BLOCKING THE VIEW OF THE DRIVER. *TR
FOR NO VISIBLE REASON, THE DRIVER'S SIDE VISOR DROPPED DOWN AND COULD NOT BE PUT BACK INTO PLACE. IT REFUSES TO STAY UP. IN THE DOWN POSITION THE VIEW IS CUT IN HALF AND RENDERS THE VEHICLE UNSAFE FOR SUSTAINED DRIVING. I BELIEVE THIS IS A TOTAL MANUFACTURER DEFECT. *TR
THE NISSAN MURANO'S SUN VISORS DROP DOWN WITHOUT WARNING AND SUDDENLY IMPEDE VISIBILITY AS WELL AS CREATE A DISTRACTION TO THE DRIVER. THE VISORS NEVER HAVE BEEN VERY SECURE BUT NOW THE SITUATION IS A HAZARD AND NOT JUST AN INCONVENIENCE. *TR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE VISORS PARTIALLY DETACHED AND WERE HANGING DOWN, OBSTRUCTING THE VIEW OF THE DRIVER. THE DEALER AND MANUFACTURER WERE CONTACTED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MILEAGE WAS NOT KNOWN.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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