Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2016 Nissan Murano submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The FEB system is braking when not necessary, causing potential serious damage/injury. The sensor is also affecting my ICC/cruise control. An orange light comes on while using cruise control and the cruise control stops/fails and will not reengage until I stop the vehicle and turn it off, then on again.
The contact owns a 2016 Nissan Murano. The contact stated that while his wife was driving at an undisclosed speed, the vehicle experienced phantom braking. The failure resulted in another vehicle rear-ending his vehicle in a collision. The air bags did not deploy. The contact’s wife did not sustain any injuries and medical attention was not received. No police report was filed. The contact’s wife was able to drive away from the collision site. The vehicle was taken to the dealer, and the dealer informed the contact that they would reset the error code and clean the camera. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,607.
Forward Collision Warning lamp in dashboard lights up and cruise control is disabled. This consistently happens at 10.8 miles in the morning when the vehicle is driven for the first time of the day. If you shut the vehicle off then restart the vehicle it only goes a few miles before the Forward Collision Warning lamp lights up again and cruise control is disabled. This happens regardless of whether cruise control is in use, or if cruise control is not in use. The following Service Bulletin describes the issue with my vehicle perfectly and replacing the ICC distance sensor at the end of the flow chart, https://static.nhtsa.gov/odi/tsbs/2020/MC-10179568-0001.pdf. I do not understand why Nissan has recognized the defect, issued a service bulletin, and chosen not to issue a recall for this safety related issue.
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE TRACTION CONTROL AND COLLISION MITIGATION WARNING LIGHTS ILLUMINATED. THE AUTOMATIC EMERGENCY BRAKING ENGAGED AND THE CRUISE CONTROL WAS DISENGAGED. THE CONTACT HAD TO DEPRESS THE ACCELERATOR PEDAL FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO NISSAN OF NORTH OLMSTED (28500 LORAIN RD, NORTH OLMSTED, OH 44070) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE DISTANCE SENSOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
VEHICLE LOSSES SPEED AND POWER WHILE LOCKED IN CRUISE CONTROL AT HIGHWAY SPEEDS. HAS OCCURRED MORE THAN 7 TIMES, ONCE NEARLY CAUSED MY VEHICLE TO BE REAR ENDED BY FOLLOWING TRUCK. VEHICLE ENGINE OVER REVS AND LOSSES SPEED AND POWER. SLOWING FROM 74 MPH TO 58MPH WITH ENGINE SPEED INCREASING FROM 1600 RPM TO OVER 4500 RPM. HAS BEEN BACK TO DEALER OVER 7 TIMES AND HAVE GOTTEN SAME RESPONSE, IT'S NOT CODING , SO THEY CAN'T FIX OR GIVE A REASON WHY THIS OCCURS. VEHICLE IS A SAFETY HAZARD TO OPERATE ON THE HIGHWAY AS IT CAN ACCELERATE OR LOSE POWER AND SLOW RAPIDLY INTO AN ACCIDENT. IN CASE REQUESTED, I ALSO HAVE VIDEO AS AN MP4 SHOWING EXACTLY WHAT IS HAPPENING THAT WILL NOT UPLOAD. PLEASE EMAIL ME WITH INSTRUCTIONS AS TO HOW I CAN GET THIS VIDEO FILE SUBMITTED THANK YOU
DISTANCE SENSOR, PART # 28438-5AA0B, LOCATED IN FRONT BUMPER, IS DEFECTIVE AGAIN. THIS DISTANCE SENSOR IS TIED IN WITH THE CRUISE CONTROL. AS OF YESTERDAY, I HAVE NO CRUISE CONTROL ON THIS VEHICLE--AGAIN. THIS IS THE SECOND ONE ON THIS VEHICLE, AND THIS ONE LASTED LESS THAN 90 DAYS. THE ORIGINAL ONE IN THE CAR LASTED JUST THREE YEARS. THE DEALERSHIP CHARGED ME OVER $1500 TO REPLACE IT.
THE DISTANCE SENSOR, LOCATED BELOW THE FRONT BUMPER, FAILED. THIS "DISTANCE SENSOR" IS INTEGRAL TO THE CRASH AVOIDANCE SYSTEM. THE SENSOR , ALONG WITH THE CRUISE CONTROL, MAINTAINS A SAFE DISTANCE BETWEEN MY CAR AND THE CAR DIRECTLY AHEAD OF ME. WHEN THIS SENSOR FAILED, I HAD NO CRUISE CONTROL AND THE CONCEPT OF KEEPING A SAFE DISTANCE AHEAD OF ME DISAPPEARED. THIS SENSOR FAILED DRIVING DOWN A BUSY INTERSTATE HIGHWAY.
I JUST BOUGHT THIS CAR USED, IN MARCH 2019. IT STARTED SHORTLY AFTER BUYING IT AND CONTINUES TO HAPPENED. . REPEATEDLY , WHILE CITY AND HIGHWAY DRIVING, A WARNING COMES ON 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION' AND THE CRUISE CONTROL IS DEACTIVATED. I TOOK IT BACK TO THE DEALER AND THEY SAID THIS WAS NORMAL. ITS NOT NORMAL.
ADAPTIVE CRUISE CONTROL AND FORWARD EMERGENCY BRAKING (FEB) SYSTEM BECOMES SPONTANEOUSLY DISABLED DURING DRIVING. THIS POSES A SERIOUS ISSUE WHEN ACTUALLY DRIVING THE CAR. THE CAR IS IN MOTION WHEN THIS HAPPENS. THE SYSTEM CAN ONLY BE RESET BY STOPPING THE CAR, TURNING OFF THE IGNITION AND THEN RE-STARTING THE ENGINE.
NISSAN MURANO COMPLAINT, I PURCHASED A 2016 NISSAN MURANO IN MAY OF 2016 AND SINCE I HAVE OWNED IT I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL SYSTEM BOGGING DOWN ACCELERATION IF I AM COMING OFF A CURB CUT OR GOING OVER A POT HOLE OR IRREGULARITIES IN THE ROAD. I LIVE OFF A 55 MPH ROAD WHERE I AM REQUIRED TO GET INTO THE LEFT LANE TO MAKE A TURN IN ABOUT A 1/3RD OF A MILE AFTER MAKING A RIGHT ON HIGHWAY AND THE ENGINE BOGGS DOWN AND WILL NOT ACCELERATE AFTER GOING OVER ROAD IRREGULARITIES PUTTING ME IN CONSTANT DANGER EVERY DAY LEAVING FOR WORK. THE SAME PROBLEM HAS HAPPENED MAKING A LEFT TURN ACROSS TRAFFIC IF A POT HOLE IS PRESENT AND I HAVE THE SAME PROBLEM COMING OUT OF STORES OR SHOPPING CENTERS DUE TO CURB CUTS. THE CAR JUST WILL NOT ACCELERATE AND TAKES OVER 16 SECONDS TO ACCELERATE FROM 0-60 MPH LEAVING ME WITH MANY CARS COMING DOWN ON MY BACK AT 55 MPH WHICH IS VERY SCARY AND PLACES ME IN DANGER ALMOST EVERY DAY. MAKING LEFTS AT LARGE INTERSECTIONS CAN ALSO BE VERY SCARY, BECAUSE I NEVER KNOW IF I WILL BE T-BONED IF THERE IS IRREGULARITY IN THE INTERSECTION. THE PROBLEM OCCURS FROM A DEAD STOP WITH THE ENGINE HOT OR COLD. I DID A TEST DRIVE WITH A NISSAN TECHNICIAN AND HE WAS ABLE TO SEE THE PROBLEM FIRST HAND, BUT SAYS THAT THE CAR IS SUPPOSED TO DO THAT DUE TO THE TRACTION CONTROL SYSTEM. WE THEN TURNED THE SYSTEM OFF AND THE SAME PROBLEM HAPPENED AGAIN. THIS IS A VERY SCARY DEFECT THAT PUTS MY LIFE IN DANGER ALMOST EVERY DAY. I HAVE LIVED IN THE SAME DEVELOPMENT FOR 15 YEARS AND NEVER HAD THIS PROBLEM WITH ANY OTHER CAR THAT I OWNED, IF THIS DEFECT IS INHERENT IN THIS VEHICLE, THE CAR SHOULD BE RECALLED. NISSAN HAS PRETTY MUCH WASHED THEIR HANDS OF THE SITUATION AND I DON'T KNOW WHERE TO TURN. THANK YOU
THREE TIMES IN TWO WEEKS I HAD CRUISE SET AT 49MPH AND SET INTELLIGENT CRUISE CONTROL RANGE TO THREE CAR LENGTHS AHEAD OF ME. ALL THREE TIMES THE VEHICLE THAT WAS AT LEASE 6-7 CAR LENGTHS AHEAD HAD MADE A RIGHT TURN AND WAS OUT OF MY LANE WHEN SUDDENLY THE CRUISE SHUTS DOWN AND THE AUTO BRAKES ARE ACTIVATED HARD ENOUGH TO LURCH ME FORWARD IN MY SEAT, THE THIRD TIME I ALMOST GOT REAR ENDED. TOOK TO THE DEALER WHO OF COURSE COULDN'T DUPLICATE THE ISSUE AND WAS TOLD NOT TO USE CRUISE CONTROL AROUND TOWN!!! I HAVE DOCUMENT ION INDICATING TIME AND DATES OF OCCURRENCES..
CAR HESITATION. I FIND THAT AFTER I AM STOPPED AT A RED LIGHT AND THEN I PULL OUT TO THE MIDDLE OF THE INTERSECTION WHEN THE LIGHT CHANGES (STOPPING AGAIN WAITING FOR ONCOMING TRAFFIC), THE GAS PEDAL DOES NOTHING WHEN I TRY TO MAKE THE TURN. I HAVE TO RELEASE THE PEDAL AND PUSH IT AGAIN, USUALLY IN A HURRY SO I DON'T GET HIT BY ONCOMING CARS. THE PROBLEM IS NOT CONSISTENT. PRETTY SCARY WHEN YOU EXPECT THE CAR TO MOVE AND IT DOES NOT. SO IT APPEARS THAT THE PROBLEM BECOMES EVIDENT WHEN I MAKE A SMALL MOVEMENT, STOP AND THEN GO AGAIN.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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