Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2010 Nissan Versa submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 69 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 69, in the owner's own words
There has been a popping and creaking noise when turning the wheel at low speeds to the left, the passenger side of the car has now dropped and the spring, struts and mounts have to be replaced. The same issue that these make and models were recalled for, yet the vin does not have any recalls.
DRIVER SIDE REAR COIL SPRING BROKE WITHOUT WARNING. CAR WAS IN MOTION ON A CITY STREET. ROAD SURFACE WAS SMOOTH. NO BUMPS, POTHOLES OR RAILROAD TRACKS.
DRIVER SIDE FRONT COIL SPRING BROKE WHILE VEHICLE IN MOTION ON A CITY STREET. CLUNKING SOUND HEARD THEREAFTER FROM SAME AREA.
MY FRONT LEFT SUSPENSION COIL JUST BROKE WHILE DRIVING OVER A SEWER COVER ON A SIDE STREET. THE FRONT LEFT END OF MY CAR DROPPED A NOT AND A METAL PIECE OF COIL FLEW OUT FROM THE BOTTOM OF MY CAR WHICH I RECOVERED. I SEE THIS IS AN ISSUE THAT HAD A RECALL, ALSO NEVER GOT THE AIRBAG RECALLED.
TL* THE CONTACT OWNS A 2010 NISSAN VERSA. WHILE DRIVING 30 MPH, THE CONTACT HAD DIFFICULTY CONTROLLING THE VEHICLE. THE VEHICLE BEGAN TO LEAN TO THE LEFT, WHICH MADE IT DIFFICULT TO STEER. THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SPRING BECAME FRACTURED FROM THE BEARING. THE DEALER AND MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. *BF CONSUMER STATED PHOTOGRAPHS OF THE COIL SPRING ARE ENCLOSED FRONT LEFT.*JB
THE PARTICULARS: - BROUGHT MY VEHICLE INTO A NISSAN DEALERSHIP ON 25-JAN-2019 TO HAVE THEM HANDLE WORK RELATED TO THEIR AIR-BAG RECALL - NISSAN ALSO HAD A RECALL PROGRAM RELATIVE TO ITS FRONT-END SUSPENSION SPRINGS, HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2015/RCLRPT-15V573-4667.PDF - ON 21-AUGUST-2018, ONE OF MY SUSPENSION COILS HAD COMPLETELY ERODED AND THE OTHER COIL WAS CLOSE TO FULLY ERODING. THANKFULLY, THE WORN-OUT COILS WERE NOTICED WHILE THE CAR WAS NOT ON ANY ROADWAY. - 8/21/2018 WAS A TUESDAY. MY SUPERVISOR WAS FINE IN ALLOWING ME TO WORK REMOTELY THEN WHILE AN INDEPENDENT MECHANIC MADE THE NECESSARY REPAIRS, RELATIVE TO NHTSA 15V-573. - WHEN I HAD SET UP MY APPOINTMENT WITH THE DEALERSHIP IN MID-DEC., 2018 (FOR 1/25/19), I WAS TOLD BY THE NISSAN ON-SITE REPRESENTATIVE THAT REIMBURSEMENT FOR MY UPFRONT EXPENSES TIED TO THE WORK ON THE SUSPENSION-COIL (NHTSA) RECALL SHOULD NOT BE A PROBLEM. IT WAS JUST HER LOCATION COULD NOT FACILITATE THE REIMBURSEMENT. FISCALS ARE HANDLED BY NISSAN'S CORPORATE OFFICE. - ON 25-JAN-2019, THE NISSAN MECHANICS TOOK PHOTOS OF THE NEW COILS, IN ORDER FOR THE NISSAN CORPORATE OFFICE TO HAVE THAT PROOF. - ALAS, AFTER A SERIES OF EMAILS (WHICH I ALL HAVE) AND PHONE CALLS WITH NISSAN'S CORPORATE OFFICE, THEY CHOSE TO DENY ME ANY REIMBURSEMENT FOR A MANUFACTURER DEFECT, PER NHTSA'S 15V-573. - SO, NISSAN'S DEFECT AND RECALL HAS ME OUT OF > $1,100, THUS COSTING ME FOR THEIR DEFECT! - THEIR INTERNAL CALL-CENTER, BASED IN 0NTARI0, CLOSED CASE ON 2/11/19, WHEN NISSAN'S CORPORATE OFFICE TOLD ME THEY COULD NOT MAKE REIMBURSEMENT BECAUSE THE INDEPENDENT MECHANIC DID NOT HAVE THE WORD, "COIL" WRITTEN ON THE WORK ORDER / RECEIPT! - NISSAN SENT ME, THE CUSTOMER, INTO MINION MODE WITH THEIR DEFECT. IT IS NOT EXISTING CAR OWNERS' FAULTS NISSAN CANNOT GET NEW OWNERS TO MAKE THEIR PAYMENTS! THIS FLEECING MUST NOT HAPPEN!
RECENTLY MY WIFE WAS DRIVING HER CAR (2010 NISSAN VERSA) AND THE FRONT RIGHT COIL SPRING SNAPPED. SHE WAS DRIVING AT ABOUT 20MPH ON A STRAIGHT PAVED ROAD. THERE WERE NO POTHOLES ON THIS ROAD WHEN THIS OCCURRED. THE RESULT WAS IT GOUGING OUT THE RIGHT PASSENGER SIDE TIRE. SINCE SHE WAS TRAVELING AT A SLOW SPEED AND WAS VIGILANT ENOUGH TO SEE SMOKE AND STOP BEFORE THE TIRE WAS BLOWN OUT. AFTER DOING SOME RESEARCH I FOUND THAT THE COIL SPRING BREAKING WAS AN ISSUE FOR 07-12 NISSAN VERSES. BUT WHEN CALLING NISSAN ABOUT THE PROBLEM. I WAS TOLD THAT MY CAR WASN'T COVERED EVEN THO IT IS REGISTERED IN ONE OF THE "SALT BELT STATES".
TL* THE CONTACT OWNS A 2010 NISSAN VERSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V573000 (SUSPENSION), 17V449000 (AIR BAGS), AND 16V044000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (NATIONWIDE NISSAN, 2085 YORK RD, LUTHERVILLE, MD 21093) AND THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
"TAKATA RECALL" MY DEALERSHIP SAID THAT THERE'S A RESTRICTION SO THAT THEY CAN'T FIX IT AND THEY CAN'T EVEN GET THE PARTS IN FOR MY COIL SPRINGS AND MY CAR IS COMPLETELY IMMOBILE RIGHT NOW
FRONT STRUTS MAKING CLUNKING NOISE, HAVE FOUND A CRACK IN THE SPRING OF THE DRIVERS SIDE OF HE CAR. SEEMS THERE IS A ACTIVE COMPLAINTS AND A FIX FOR THIS BUT HAS ONLY INCLUDED FOR CERTAIN STATES DUE TO ROAD SALT. KANSAS IS A MIDWESTERN STATE THAT ALSO USES ROAD SALT AND BRINE FOR ROADWAYS.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 NISSAN VERSA. THE VEHICLE WAS INCLUDED IN BUT NOT NOTIFIED RECENTLY OF NHTSA CAMPAIGN NUMBER: 17V449000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER'S CUSTOMER CARE ASSOCIATE STATED THAT THE PART MAY BE AVAILABLE IN MID SPRING 2018. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION). ALAN WEBB NISSAN (3608 NE AUTO MALL DR, VANCOUVER, WA 98662, (360) 892-9004) WAS CONTACTED FOR AN APPOINTMENT. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
2010 NISSAN VERSA 1,8 HATCHBACK, RECALL SPRING ISSUE REPLACED , AND THE 7 YEARS OLD STRUTS ARE THE SAME NOW THE SPRINGS AND STRUTS AREN'T WORKING TOGETHER THIS IS STARTING TO LEAD TO SUSPENSION ISSUE THAT WEREN'T THERE BEFORE THE REPLACEMENT OF THE SPRINGS THE CAR DOES NOT HAVE 30,000 MILES YET.
TL* THE CONTACT OWNS A 2010 NISSAN VERSA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE COIL SPRING FAILED WHILE DRIVING IN REVERSE. THE VEHICLE WAS TAKEN TO THE WESTON DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION. THE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
LEAVING WORK TODAY I NOTICED A LOUD CLUNK FROM THE FRONT END OF MY CAR AT AROUND 10 MPH. UPON INSPECTION I FOUND THAT THE FRONT PASSENGER COIL SPRING WAS COMPLETELY CORRODED AND BROKEN. CALLING THE NISSAN DEALERSHIP I WAS INFORMED THAT THERE IS A VOLUNTARY RECALL INVOLVING THIS EXACT SITUATION BUT THAT THE RECALL DOES NOT APPLY TO ME SINCE I LIVE IN A STATE NOT LISTED. I LIVE IN A COUNTY IN KANSAS THAT BORDERS MISSOURI. I ALSO WORK IN MISSOURI AND THE VAST MAJORITY OF MY DRIVING IS IN MISSOURI BUT THIS DID NOT MATTER TO NISSAN AND I WAS INFORMED THAT I WOULD STILL BE RESPONSIBLE FOR THE REPAIRS. HOW IS THIS FAIR? CORROSION IS CORROSION, ESPECIALLY WHEN IT IS A KNOWN DEFECT. THIS COULD HAVE KILLED ME OR SOMEONE ELSE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 NISSAN VERSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V349000 (AIR BAGS) AND 15V573000 (SUSPENSION). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT. UPDATED 01/31/2017*CT
TL* THE CONTACT OWNS A 2010 NISSAN VERSA. THE CONTACT STATED THAT THE VEHICLE WAS PULLING IN THE FRONT END AND SWAYED TO THE RIGHT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION). THE VEHICLE WAS TO BE TAKEN TO A DEALER FOR INSPECTION AND DIAGNOSED AS WELL AS TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 NISSAN VERSA. WHILE DRIVING VARIOUS SPEEDS, THE FRONT SPRING COLLAPSED AND CAUSED THE WHEELS TO LOCK UP. THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS DESCRIBED IN NHTSA CAMPAIGN NUMBER: 15V573000 (SUSPENSION); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 92,000.
I HERE A LOUD POPPING NOISE IN THE RIGHT FRONT OF THE VEHICLE WHEN MOVING IN EITHER DIRECTION. HAVING PROBLEMS KEEPING TIRES ON FRONT OF VEHICLE. STARTED SEVERAL YEARS AGO BUT GETTING LOUDER AND BEGINNING TO FEEL IT IN THE STEERING WHEEL.
TL* THE CONTACT OWNS A 2010 NISSAN VERSA. WHILE DRIVING 55 MPH, AN ABNORMAL SOUND EMITTED FROM THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHOCK ABSORBER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION WAS DEFECTIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,000.
THIS IS A 2010 NISSAN VERSA. I BOUGHT THE CAR BRAND NEW. HAS 35K MILES ON IT. ALREADY REPLACED TRANSMISSION IN 2013. HAVE HAD NUMEROUS TIRE ISSUES THAT THE MECHANICS CAN'T SEEM TO FIGURE OUT, WHEN I TAKE IT TO THE DEALER, THEY WANT TO CHARGE HIGH DOLLARS AND THE ISSUE STILL EXISTS. TODAY WHILE BACKING STRAIGHT OUT OF MY DRIVEWAY I HEARD A HUGE BANG FOLLOWED BY THE CAR NOT MOVING FORWARD OR BACKWARDS. MY NEIGHBOR CAME OUT AND INFORMED ME THAT THE BALL JOINT ON THE RIGHT FRONT PASSENGER SIDE HAD SNAPPED. HE ALSO INDICATED THAT THIS SHOULDN'T HAPPEN TO A CAR FROM 2010 AND WITH SUCH LOW MILEAGE. THIS CAR HAS BEEN A NIGHTMARE AND MONEY PIT.
MY FRONT COIL SPRING BROKE ON ME. I INSPECTED IT AND IT CLEARLY LOOKS LIKE RUST DAMAGE FROM LACK OF RUST PROTECTANT. I SAW THERE IS A HUGE RECALL TO THE FRONT COIL SPRINGS OF NISSAN VERSAS AND THE ONLY REASON MY VEHICLE DID NOT QUALIFY IS BECAUSE SOMEHOW THE NHTSA DOESN'T CONSIDER NEBRASKA A 'WINTER STATE'. WE HAVE WINTER WEATHER JUST LIKE OTHER STATES THAT WERE INCLUDED IN THE RECALL(IOWA, MISSOURI) AND OUR STATE DOES USE PLENTY OF SALT ON OUR ROADS. IT SEEMS COMPLETELY RIDICULOUS THAT MY CAR WOULDN'T QUALIFY BECAUSE I'M IN NEBRASKA AND NOT IOWA OR MISSOURI. THE FACT THAT I HAD TO SPEND ALMOST $1K TO FIX THIS DOESN'T MAKE ANY SENSE WHEN THE MANUFACTUER'S DEFECT IS CLEARLY THE CAUSE. ALSO, IT FELT INCREDIBLY DANGEROUS WHEN THIS BROKE ON ME. I WAS DRIVING AND ALMOST LOST CONTROL OF THE VEHICLE COMPLETELY. I FELT LUCKY I EVEN MADE IT HOME AND TO THE DEALERSHIP FOR REPAIRS.
WE LIVE IN VIRGINIA, WHILE MY 18 YEAR OLD WAS DRIVING OUT OF HIGH SCHOOL TO COME HOME HE FELT A HUGE BUMP COMING AROUND THE CORNER COMING HOME (THANK GOODNESS HE WAS CLOSE TO OUR NEIGHBORHOOD AND NOT IN THE HIGHWAY). HE STOPPED THE VEHICLE CLOSE TO THE HOUSE AND NOTICED THAT AS HE WAS TURNING THE COILS MUST HAVE HIT THE TIRE BUT DUE TO THE RUST UNDER THE CAR FROM THE SALT THE MUFFLER FELL OFF. THIS COULD HAVE CAUSE SOME SEVERE DAMAGE TO SOMEONE DRIVING BEHIND HIM IF HE WAS DRIVING FASTER OR IN THE HIGHWAY. I HAVE CALLED NISSAN COOPERATION FIRST TO EXPLAIN THE SITUATION. BUT SINCE NISSAN REPRESENTATIVE MADE A SPECTACLE OF HERSELF WHEN I TOLD HER I HAD CANCER AND ITS THE ONLY VEHICLE WE HAVE THAT MY SON TAKES ME TO APPOINTMENTS THEY UNAVOIDABLY HAVE BEEN AVOIDING TO CALL ME BACK.. SHE TOLD ME I DONT SOUND LIKE I HAVE CANCER!! I DIDNT CALL FOR IGNORANCE I CALLED TO HAVE MY ISSUE RESOLVED NOT TO HAVE MY CANCER THROWN IN MY FACE. THEY HAD MY CLAIM NUMBER #21697765 TRANSFERRED TO THEIR HEAD OFFICE DUE TO THE INSENSITIVITY AND THE ISSUE. THEIR HEAD OFFICE CALLS AND LEAVES ME MESSAGES AT THE WORST TIMES OF THE DAY AND NEVER CALLS ME BACK WHEN I CALL. I AM ADDING A PICTURE OF THE RUSTED MUFFLER AND THE DAMAGE IT COULD HAVE CAUSED MY SON AND HIS LIFE AND OTHERS ON THE ROAD! TRULY THIS IS IRRESPONSIBLE ON NISSAN'S PART!!! I HAVEN'T EVEN PASSED 67000 MILES ON MY CAR. PLEASE KNOW THAT ALLSTATE WAS CALLED AND ADVISED OF ISSUE ON FEB.17,2015 SAME DAY AS INCIDENT. MY REPRESENTATIVES NAME WAS SARAH AND SHE ADVISED ME TO CALL NISSAN AND THEY MUST SUPPLY A BETTER PART OR A BETTER VEHICLE DUE TO A LACK OF RESPONSE AND LACK OF SAFETY PARAMETER OF MY SONS LIFE AND IF I WAS I THE VEHICLE, MY LIFE!
PASSENGER SIDE FRONT COIL SPRING BROKE WHILE DRIVING ON A PAVED ROAD IN TOWN. THERE IS A KNOWN ISSUE WITH THESE SPRINGS, AND A RECALL IN PLACE, BUT MY STATE IS NOT COVERED BY THE RECALL (EVEN THOUGH OUR ROADS ARE SALTED IN NEBRASKA ALSO). THE COIL RUBBED ON THE TIRE, RUINING IT AS WELL.
MY FRONT COIL SPRING BROKE WHILE DRIVING; VERY DANGEROUS. I HAD IT TOWED TO A LOCAL MECHANIC. IT IS STILL IN THE SHOP. TONIGHT I FOUND YOUR RECALL WEBSITE AND LEARNED THE FRONT COIL SPRINGS ARE LISTED FOR RECALL. I NEVER RECEIVED NOTIFICATION FROM NISSAN ABOUT THE RECALL. I SUSPECT THEY ARE NOT NOTIFYING CUSTOMERS.
WHILE PULLING OUT OF A GAS STATION, I WAS TURNING RIGHT ONTO A ROAD AT APPROXIMATELY 20MPH WHEN I HEARD A LOUD POP NEAR THE FRONT RIGHT OF THE CAR. THE CAR WOULD SHIFT TOWARDS THE RIGHT WHEN BREAKING. I DIDN'T INITIALLY SEE ANYTHING WRONG AND HAD TO CONTINUE DRIVING IT. WHEN WE CALLED LOCAL NISSAN DEALERSHIPS, THEY WANTED TOO MUCH TO JUST SIMPLY PUT TUE CAR UP ON A LIFT TO DIAGNOSE THE ISSUE. TOOK IT TO A SMALL LOCAL SHOP, AND HAD IT PUT ON A LIFT. THE SUBFRAME HAD A BUSHING BREAK AND SEPARATE FROM THE MAIN BODY OF THE CAR, CAUSING THE WHOLE SUBFRAME TO MOVE FREELY. AFTER HAVING HAD REMOVED THE SUBFRAME, IT SHOWED ENOUGH CORROSIVE RUST THAT IT APPEARED TO COME OFF OF A CAR THAT SAT UP IN NORTHERN STATES FOR WAY TOO LONG, BEEN DRIVEN ON SALT ROADS, OR EXPOSED TO SALT FOR APPROXIMATELY 15-20 YEARS. I AM THE ORIGINAL OWNER OF THE CAR, AND HAVE NEVER LEFT THE STATE OF FLORIDA IN THE FIVE YEARS I'VE OWNED IT. I BOUGHT THE CAR WITH ONLY 8 MI ON IT AND THE PART FAILED AT APPROXIMATELY 117,000MI. NISSAN REFUSED TO DO ANYTHING WHEN I CALLED THE LOCAL DEALERSHIP, HOWEVER THIS RUST DID NOT JUST SHOW UP IN THE LAST 17,000MI PAST MY EXTENDED WARRANTY. THE LOCAL NISSAN DEALERSHIP, AND TWO OTHER SHOPS HAVE HAD TO DO OIL CHANGES, AND NOT ONCE WAS THIS ISSUE BROUGHT TO MY ATTENTION. IT DID NOT JUST SHOW UP OVERNIGHT, AND IN NO WAY WITHIN THE LAST 17-20,000 MI.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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