RoadVitals

2002 Orion Vii

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
8
Latest Sep 27, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2002 Orion Vii. 8 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

8 campaigns cover this model year

View all 8

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V476000

ELECTRICAL SYSTEM

Sep 27, 2013
3,009 units potentially affected
The defect: Daimler Buses North America Ltd. (DBNA) is recalling certain model year 2003-2008 Orion V and model year 2002-2010 VII buses equipped with Sure Power equalizers and DC-DC Converters. The specific potting compound used in the equalizers and convertors for insulation was found to be capable of conducting electricity after being exposed to heat.
The risk: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
The remedy: DBNA will notify owners and Sure Power representatives will change out the equalizer and/or convertor, free of charge. The recall is expected to begin during November 2014. Owners may contact DBNA at 1-905-403-1111.
Daimler Buses North AmericaView on NHTSA.gov
10V015000

POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)

Jan 21, 2010
426 units potentially affected
The defect: DAIMLER BUSES IS RECALLING CERTAIN ORION TRANSIT BUSES EQUIPPED WITH THE MORSE REMOTE THROTTLE CONTROL. THE MORSE REMOTE THROTTLE CONTROL PANEL IS LOCATED IN THE ENGINE COMPARTMENT AND A SWITCH ON IT IS LABELED, "THROTTLE"; "OFF" OR "FRONT" AND "ON" OR "REAR" SELECTING THE ACTIVE ENGINE CONTROL STATION. IF A PERSON OPERATING THE ENGINE FROM THE "REAR" POSITION (AT THE ENGINE) FAILS TO PLACE THE SWITCH IN THE "OFF" OR "FRONT" POSITION AND THE ENGINE RPM WAS SET TO ABOVE IDLE DURING MAINTENANCE FOR EXAMPLE, WHEN THE BUS IS STARTED FROM THE DRIVER'S STATION THE ENGINE COULD CHANGE TO THE HIGHER RPM RESULTING IN UNWANTED ENGINE POWER.
The risk: THE BUS COULD ACCELERATE AT A HIGHER RATE THAN ANTICIPATED INCREASING THE RISK OF A CRASH.
The remedy: DAIMLER WILL PROVIDE INSTRUCTIONS TO MODIFY THE WIRING TO THE MORSE THROTTLE CONTROL SWITCH. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 1, 2010. OWNERS MAY CONTACT DAIMLER BUSES AT 1-800-716-7466.
DAIMLER BUSES NORTH AMERICA, INC.View on NHTSA.gov
09V413000

INTERIOR LIGHTING

Oct 20, 2009
368 units potentially affected
The defect: DAIMLER BUSES OF NORTH AMERICA IS RECALLING CERTAIN MODEL YEAR 2002 THROUGH 2009 ORION TRANSIT BUSES EQUIPPED WITH LUMINATOR HORIZON LED SIDE DESTINATION SIGNS. THE CONNECTOR BOARD CAN CORRODE DUE TO AN ACCUMULATION OF MOISTURE UNDER THE CONNECTOR.
The risk: A SHORT COULD OCCUR, POSSIBLY CAUSING SMOKE AND A FIRE.
The remedy: ORION WILL NOTIFY OWNERS AND THE BUSES WILL BE REPAIRED BY LUMINATOR FREE OF CHARGE. PLEASE SEE LUMINATOR'S DEFECT REPORT 09E-054. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2009. OWNERS MAY CONTACT LUMINATOR AT 1-972-516-3033 OR ORION AT 1-800-716-7466.
DAIMLER BUSES NORTH AMERICA, INC.View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE04074ClosedPreliminary Evaluation

HYDRAULIC FAN FITTINGS LEAKING

Opened Nov 2, 2004
Closed Dec 17, 2004

THIS INVESTIGATION WAS OPENED AFTER ODI VISITED A TRANSIT FLEET FACILITY AND OBSERVED A BUS THAT HAD EXPERIENCED AN ENGINE COMPARTMENT FIRE.AFTER INSPECTING SIMILAR MODEL BUSES, SIX OTHER BUSES WERE FOUND TO HAVE LEAKING HYDRAULIC HOSES, RESULTING IN OILSPRAYINGINTO THE ENGINE COMPARTMENT AND ONTO HOT ENGINE EXHAUST COMPONENTS. ODI OPENED THE INVESTIGATION TO GATHER SPECIFIC INFORMATION CONCERNING THE HOSES, FITTINGSAND TO UNDERSTAND THE INFLUENCE OF HYDRAULIC LEAKAGE AS A CATALYST FOR BUS FIRES. AS A RESULT OF ODI?S INVESTIGATION, ORION HAS AGREED TO INITATE A SAFETY RECALL TO REPLACE THE ORIGINAL RIGID PIPE DESIGN WITH A FLEXIBLE HOSE DESIGN.A COPY OF THE RECALL IS ATTACHED. THIS ACTION RESOLVES THE ISSUES RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FANLed to recall 04V544000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SIL-10-06-10

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

DAIMLER TRUCKS: THE WINDOWS HAVE BEEN LOCKED WITH A SCREW OR LOCKING BLOCK. THERE IS A PROCEDURE TO ALLOW THESE WINDOWS TO BE MADE TO OPEN. *RM

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Orion Vii by model year
YearComplaintsRecallsInvestigationsIssue Index
2012041—
2011041—
2010050—
2009181—
20080111—
2007191—
2006091—
20050120—
20040141—
2003081—
2002Viewing081—
2001020—
2000000—
1999000—
1998000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.