RoadVitals

2011 Orion Vii

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Jan 19, 2016
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Orion Vii. 4 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 11 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
16V017000

SEATS

Jan 19, 2016
408 units potentially affected
The defect: Daimler Buses North America (DBNA) is recalling certain model year 2010-2012 Orion VII transit buses manufactured April 5, 2010, to October 31, 2012, equipped with certain Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.
The risk: If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash, increasing their risk of injury.
The remedy: DBNA will notify owners, and dealers will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 29, 2016. Owners may contact DBNA customer service at 1-905-403-1111.
Daimler Buses North AmericaView on NHTSA.gov
15V288000

ENGINE AND ENGINE COOLING:ENGINE

May 15, 2015
455 units potentially affected
The defect: Daimler Buses North America (DBNA) is recalling certain model year 2007-2012 Orion VII natural gas-powered transit buses manufactured January 1, 2007, to October 1, 2012. Excessive engine crankcase pressures may cause the 90-degree elbow of the vent tube assembly to detach from the crankcase ventilation breather, possibly allowing engine oil to come into contact with hot surfaces.
The risk: If the engine oil comes into contact with hot surfaces, it can increase the risk of a vehicle fire.
The remedy: Cummins will notify owners on behalf of DBNA, and dealers will secure the ends of the 90-degree elbow. In addition, the electronic control module (ECM) will be reprogrammed with software that can adjust the engine output under misfire conditions to limit crankcase pressures. These repairs will be performed free of charge. The recall began on June 12, 2015. Owners may contact DBNA at 1-905-403-7807 or Cummins Inc. at 1-800-343-7357.
Daimler Buses North AmericaView on NHTSA.gov
14V106000

ENGINE AND ENGINE COOLING:ENGINE

Mar 5, 2014
455 units potentially affected
The defect: Daimler Buses North America (DBNA) is recalling certain model year 2007-2012 Orion VII transit buses manufactured January 2007 through October 2012 equipped with certain Cummins Westport Model ISL G engines. Condensation in the intake manifold may freeze during cold weather conditions and interfere with the proper operation of the intake manifold pressure sensor.
The risk: The improper operation of the sensor could induce elevated exhaust temperatures or flames from the exhaust pipe, increasing the risk of a vehicle fire or burn injury to a person near the exhaust pipe.
The remedy: Cummins Inc. and Cummins Wesport Inc. will notify owners, and authorized Cummins service facilities will upload a new ECM calibration, free of charge. The recall began on April 12, 2014. Owners may contact DBNA at 1-905-403-7807 or Cummins Inc. at 1-800-343-7357. Cummins' number for this recall is C1462 (for ISL G engines) or C1461 (for ISX12 G) engines.
Daimler Buses North AmericaView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE13004ClosedPreliminary Evaluation

Coolant Leak Resulting in Occupant Burns

Opened Mar 5, 2013
Closed Jul 12, 2013

ODI is aware of three (3) incidents of heater hose failures on the delivery circuit (high temperature) of the engine coolant system on the subject transit buses.The failure occurs in the vicinity of the air ducts above the street-side passenger compartment.The air ducts may quickly fill with engine temperature fluids that are expelled without warning onto the seats below.ODI is aware of no injuries at this time.The heater hose in question was only installed as original equipment on fifty-two (52) buses in a single fleet.At this time all 52 hoses have had the hose replaced with a standard higher working pressure hose.Daimler Buses NA, the manufacturer of the buses, has gone out of business.Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to accomplish the agency's safety mission, ODI is closing this investigation.The ODI report cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) number: 10500221

ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

14CSA23

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA23 CSC Announces ?Tech Tips? ? DDCSN

16TS7

FUEL SYSTEM, DIESEL

16TS7 Reman Diesel Particulate Filter Serial Number

14TL8

EQUIPMENT

14TL8 TorcUP? Non-Impacting Torque Tool.

14CSA22

ELECTRICAL SYSTEM:WIRING

14CSA22 DTNA Chassis Wiring Diagrams

14TL9

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14TL9 Special Tool Warranty Program.

14TL7

EQUIPMENT:MECHANICAL

14TL7 DD Platform Flywheel Housing Runout Tool W470589032100

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Orion Vii by model year
YearComplaintsRecallsInvestigationsIssue Index
2012041—
2011Viewing041—
2010050—
2009181—
20080111—
2007191—
2006091—
20050120—
20040141—
2003081—
2002081—
2001020—
2000000—
1999000—
1998000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.