RoadVitals

2004 Peterbilt 378

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Mar 10, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 25, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2004 Peterbilt 378, most frequently naming the engine category. 3 safety recalls have been issued covering this model year; and 12 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V593000

EQUIPMENT:OTHER:LABELS

Nov 25, 2013
561 units potentially affected
The defect: Paccar Incorporated (Paccar) is recalling certain 2004-2013 Peterbilt 379, 357, 378, 367, 388, 365, 389, 385 and 386 trucks manufactured from April 3, 2003, through October 25, 2013 and equipped with tri-drive rear axles and a tag or pusher axle. The affected vehicles may be missing required information from the certification label, specifically the tag or pusher axle the gross axle weight rating, suitable tire and rim information, and recommended tire pressure information. Without this information, the vehicles do not comply with the requirements of 49 C.F.R. Part 567, "Certification."
The risk: As a result, the axles may be overloaded or the wrong tires could be installed or the tires could be improperly inflated. All of these issues increase the risk of a crash.
The remedy: Peterbilt will notify owners and dealers will inspect and replace the certification labels missing the necessary information. The recall is expected to begin in January 2014. Customers can contact Peterbilt at 1-940-591-4000. Peterbilt's number for this campaign is 1113-F.
PACCAR IncorporatedManufacturer number 1113-FView on NHTSA.gov
07V044000

SERVICE BRAKES, AIR

Feb 12, 2007
18 units potentially affected
The defect: ON CERTAIN NON-ABS EQUIPPED TRUCKS, AN AIR HOSE BETWEEN THE TRACTOR PROTECTION VALVE AND THE BACK OF THE CAB BULKHEAD WAS OMITTED.
The risk: THE ABSENCE OF THIS AIR HOSE COULD ADVERSELY AFFECT THE DRIVE AXLE BRAKE PERFORMANCE WHILE A TRAILER IS BEING PULLED, RESULTING IN LONGER STOPPING DISTANCES, INCREASING THE RISK OF A CRASH.
The remedy: PETERBILT WILL INSPECT THE AIR HOSE PLUMBING OF THE DRIVE AXLE BRAKE SYSTEM AND MAKE THE NECESSARY REPAIRS. THE RECALL BEGAN ON FEBRUARY 22, 2007. OWNERS MAY CONTACT PETERBILT AT 1-940-591-4196.
PACCAR INCORPORATEDManufacturer number 107BView on NHTSA.gov
05V570000

ENGINE AND ENGINE COOLING

Dec 22, 2005
30,995 units potentially affected
The defect: ON CERTAIN TRACTORS EQUIPPED WITH CATERPILLAR DIESEL ENGINES, THE VARIABLE VALVE ACTUATION OIL LINE MAY WEAR AGAINST THE SHARP EDGE OF THE CYLINDER HEAD IF NOT POSITIONED CORRECTLY.
The risk: THE OIL LINE MAY BE CUT ON THE CYLINDER HEAD CAUSING AN OIL LEAK AND A POSSIBLE FIRE.
The remedy: CATERPILLAR, IN CONJUNCTION WITH PACCAR, WILL BE CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN FREE OF CHARGE. OWNERS MAY CALL CATERPILLAR AT 309-675-6496, KENWORTH AT 425-828-5440, OR PETERBILT AT 940-591-4201.
PACCAR INCORPORATEDManufacturer number 05KW7 & 1205EView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Mar 10, 2010

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) LOW ENGINE HEAT AND COOLANT LEAKING FROM OIL COOLER, STARTED ON COLD DAY BACK DECEMBER 14TH 2009, TOOK TRUCK TO DEALERSHIP. WANTED OIL COOLER RESEALED AND TWO THERMOSTATS REPLACED. VEHICLE HAS THIRD PARTY WARRANTY. DEALER ASKED PERMISSION TO TEAR DOWN, WE DENIED ACTION, SAID TO DIAGNOSE PROBLEM ACCORDING TO WARRANTY PROTOCOL. DEALER COMPLETELY DISMANTLES MOTOR INCORRECTLY CAUSING IRREPARABLE DAMAGE. NOW DEALER IS HOLDING VEHICLE HOSTAGE SINCE WE WILL NOT SIGN RELEASE OF LAW SUIT FOR DAMAGE. DEALER NEVER TOLD US THEY WERE DOING THIS. AS AN ALTERER OF MANUFACTURED VEHICLES MY SELF, I DO REMEMBER THAT A REPAIR SHOP HAS NO AUTHORITY TO PLACE A VEHICLE IN AN UNSAFE OR INOPERABLE CONDITION. AFTER THE FACT OF THIS, I HAVE SEEN VEHICLES THAT HAVE BEEN MODIFIED FROM THE ORIGINAL DESIGN, THAT MAY NOT BE PROPERLY DONE OR EVEN HAVE AN ALTERERS DECAL SHOWING CHANGES TO SUSPENSION, DRILLING AND CUTTING OF FRAMES AND SO ON. I AM WRITING YOU ON THIS FOR A POSSIBLE INVESTIGATION OF THE DEALER. I HAVE ALSO SINCE FOUND THIS IS A NORMAL PRACTICE WITH THIS DEALER. I HAVE CONTACTED THE BBB AND THEY HAVE AN F RATING FOR THIS COMPANY ON COMPLAINTS. THE DEALER NEVER RESPONDS. I DO HAVE AN ATTORNEY INVOLVED, AND WOULD ALSO LIKE SOME ASSISTANCE IN THIS MATTER IN MY PERSONAL OPINION, I FEEL THIS COMPANY COULD BE PLACING PEOPLE IN HARMS WAY FOR FAULTY REPAIRS, AND MODIFICATIONS. [XXX] *TR

NHTSA ID
10318340
Incident
Dec 14, 2009
Mileage
633,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

1210F

POWER TRAIN

1210F - SPL 170XL Interaxle Driveline Warranty section has been updated with descriptions of Recommended Repairs and an updated PRWS Claim Coding table has been added.

02-160

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY; VISIBILITY:WINDSHIELD WIPER/WASHER

Information Only – Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.

32-015

ELECTRICAL SYSTEM

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

11-001

POWER TRAIN

Information only: Hendrickson Softek front axle maintenance intervals and requirements.

32-016

EQUIPMENT

Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.

34-085

ELECTRICAL SYSTEM; VEHICLE SPEED CONTROL

Information Only – Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Peterbilt 378 by model year
YearComplaintsRecallsInvestigationsIssue Index
2021000—
2016010—
2015010—
2014010—
2013020—
2012020—
2011020—
2010020—
2009031—
2008061—
2007062—
2006160—
2005050—
2004Viewing130—
2003040—
2002020—
2001050—
2000050—
1999050—
1998030—
1997010—
1996120—
1995000—
1994000—
1988010—
1987010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.