RoadVitals

2008 Peterbilt 389

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Feb 18, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
12
Latest Apr 6, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2008 Peterbilt 389, most frequently naming the engine, brakes and driver assistance categories. 12 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 20 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine250.0%
  • Brakes125.0%
  • Driver assistance125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

12 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ELECTRONIC STABILITY CONTROL (ESC); SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT

Apr 6, 2020
460,515 units potentially affected
The defect: PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may not illuminate to warn the driver of the loss of ABS. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems," and 136, "Electronic Stability Control System on Heavy Vehicles."
The risk: If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
The remedy: PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's number for this recall is 20pbc AND 20KWB.
PACCAR IncorporatedManufacturer number 20pbc AND 20KWBView on NHTSA.gov

EQUIPMENT:OTHER:LABELS; TIRES

Mar 6, 2015
213,230 units potentially affected
The defect: PACCAR Incorporated (PACCAR) is recalling certain model year 2006-2016 Peterbilt 587, 579, 567, 389, 388, 387, 385, 382, 379, 378, 367, 365 and 357 trucks manufactured July 25, 2005, to February 26, 2016. The affected vehicles may be equipped with Tire and Rim Certification Labels that list a tire pressure below the actual correct amount. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 120, "Tire selection and rims and motor home/recreation vehicle trailer load carrying capacity information for motor vehicles with a GVWR of more than 4,536 kilograms (10,000 pounds)."
The risk: If the tires are underinflated due to the incorrect inflation pressure listed on the label, the truck may not be able to carry the maximum gross vehicle weight rating (GVWR) load listed without experiencing tire failure which would increase the risk of a crash.
The remedy: Peterbilt will notify owners and mail them a corrected Tire and Rim certification label, free of charge. The recall began on June 19, 2015. Owners may contact Peterbilt customer service at 1-940-591-4000. PACCAR's number for this recall is 215-D.
PACCAR IncorporatedManufacturer number 215-DView on NHTSA.gov

SERVICE BRAKES

Mar 25, 2014
474 units potentially affected
The defect: PACCAR, Inc. (PACCAR) is recalling certain model year 2008-2013 Peterbilt 365, 367, 388, 389 trucks manufactured October 6, 2007, through September 23, 2013. The affected vehicles were built with 16.5" x 7" front drum brakes and Bendix ES-420 brake linings installed on front axles rated to carry between 20,001 and 22,000 lbs GAWR and larger SLR (20.5" to 21.5") tires, however these brake linings are not rated for this configuration. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
The risk: The improper brake configuration could lengthen the braking distance needed to stop the vehicle, increasing the risk of a crash.
The remedy: PACCAR will notify owners and dealers will install new 16.5" x 7" brake shoes with ES-600 linings, free of charge. The recall began on June 20, 2014. Owners may contact at Peterbilt at 1-800-473-8372. Peterbilt's number for this recall is 314-D.
PACCAR IncorporatedManufacturer number 314-DView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE10029ClosedPreliminary Evaluation

Driveshaft separates from tractor

Opened Aug 2, 2010
Closed Dec 23, 2010

SummaryOn July 13, 2010, the Office of Defects Investigations (ODI) opened an investigation on model year (MY) 2007-2009 Peterbilt tractors equipped with the (SPL170XL extended lube inter-axle driveline).ODI opened this investigation based on one Vehicle Owners Questionnaire (VOQ) and certain Peterbilt field reports.During the course of the investigation, ODI reviewed PACCAR's IR (October 22, 2010) response with associated data related to Warranty and complaint information, mined field data, interviewed customers and visited local dealers within the Washington Metropolitan area.PACCARconducted testing regarding torsional loading and identified various causative factors contributed to this safety defect finding.The Defect is a consequence of the bearing surfaces of the SPL170XL extended lube universal joint that attaches the inter-axle driveline to the drive axle becoming prematurely worn due to a breakdown of lubrication and/or excessive heat.Prematurely worn bearing surfaces may result in the u-joint becoming loose and/or binding.This condition may result in universal joint failure, allowing the inter-axle driveline to detach from the axle, which may cause the drive shaft to separate from the vehicle, increasing the risk of personal injury or property damage hazard.ODI learned that the affected population of the alleged defect extended to peer models within PACCAR.In summary, the following vehicles are being recalled: MY 2007 and 2008 Kenworth trucks, models T600, T660, T2000, T800 and W900 and MY 2007/2008 Peterbilt trucks, models357, 378, 379, 385, 386, 387, 388, and 389 allequipped with extended lube inter-axle drivelines manufactured by Dana Corporation.The recall affects vehicles manufactured between February 2, 2006 and April 30, 2007.At this time PACCAR has not yet identified a fix for the inner-axle safety defect and is currently conducting testing with the intent to provide a solution to the failure.ODI will monitor the development of PACCARS testing and ensure a timely repair for the consumer.This investigation is closed.

POWER TRAIN:DRIVELINE:DRIVESHAFTLed to recall 10V634000
EA09008ClosedEngineering Analysis

Horton Fan Hub Failures

Opened May 29, 2009
Closed Aug 27, 2010

PACCAR is conducting an Owner Notification Program (ONP) for select vehicles within the subject and peer populations.The ONP are attached to the closing report and can be found in the NHTSA Technical Service Bulletin (TSB) database. (TSB: 10033585, 10033584)See Closing report for investigation details.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Feb 18, 2021

MY TRUCK MARKS CHECK ENGINE IN RED AND YELLOW. THE ABS MARKS IN YELLOW IN THE PLANE.

NHTSA ID
11396742
Incident
Dec 4, 2020
BrakesDriver assistance
Filed Sep 9, 2020

TL* THE CONTACT OWNS A 2008 PETERBILT 389. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V368000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, AIR) AND 20V199000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, AIR) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT HE CALLED THE MANUFACTURER AND A RECORDING INDICATED THAT THE SOFTWARE WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT HE RECEIVED A WARNING FROM DOT DUE TO NOT KEEPING UP WITH THE ANTI-LOCK BRAKING SYSTEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11353929
Incident
Jul 8, 2020
Engine
Filed Jul 13, 2012

THE DPF REGENERATION, TODO EL SISTEMA QUE HAN PUESTO EN ESTE TIPO DE CAMIONES ( C-15 ) CATTERPILLAR, HA SALIDO MUY MALO DE FACTORIA, ESTE TIPO DE CAMIONES CON TANTOS SENSORES, OCASIONAN QUE EL CAMION SE APAGUE, Y SE ESTA VOLVIENDO UN GRAN PROBLEMA PARA LA SEGURIDAD DEL CONDUCTOR, COMO PARA LAS CARRETERAS MISMAS, EJ; EL CAMION VA A CIERTA VELOCIDAD Y DE UN MOMENTO A OTRO SE FRENA Y SE APAGA, OCASIONANDO INCERTIDUMBRE EN EL CONDUCTOR, PUES ESTO PUEDE OCASIONAR UN GRAN ACCIDENTE, FUERA DE LOS ALTOS COSTOS QUE OCASIONA CADA VEZ QUE SE LLEVA A LOS DEALER DE LA PETTERBILT, ESOS DEALER NO SOLUCIONAN EL PROBLEMA SOLO TRATAN DE ADIVINAR QUE ES LO QUE TIENE, PERO NO DAN SOLUCION ALGUNA A ESTE DANO, LA CATTERPILLAR POR SU PARTE NO HA QUERIDO ATENDER LAS LLAMADAS, Y EN EL CASO DE NOSOTROS EL COSTOS ES MUY ALTO DE COMPRA PUES FUERON APROX $153MIL DOLARES, ES MAS LO QUE MANTIENE ESE CAMION FUERA DE SERVICIO QUE LO QUE NOS ESTA LUCRANDO. POR FAVOR ES URGENTE QUE REVISEN ESTOS TIPOS DE CAMIONES, SOMOS MUCHAS LAS FAMILIAS QUE NOS ESTAMOS PERJUDICANDO POR EL PROBLEMA DE FACTORIA DE ESTE CAMION. EL SISTEMA DE REGENERATION NO FUNCIONA COMO DEBERIA DE FUNCIONAR, DIJERON QUE ESTE TIPO DE CAMION NUNCA IBA VOTAR HUMO POR LAS PIPAS PERO ESTAN NEGRAS DEL HUMO, ES UN C-15 TRUCK (SDP07787) ENGINE SERIAL NUMBER ECM SERIAL NUMBER 21176320RA MAKE: PETTERBILT YEAR: 2008 MODEL:C-15 CATERPILLAR: PROBLEMA: ENGINE- THE DPF REGENERATION, ELECTRONIC, ALTO CONSUMO DE DIESSEL ( 3.5 MILLAS X GALONS). *TR

NHTSA ID
10465561
Incident
May 20, 2008
Mileage
578 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

1210F

POWER TRAIN

1210F - SPL 170XL Interaxle Driveline Warranty section has been updated with descriptions of Recommended Repairs and an updated PRWS Claim Coding table has been added.

02-160

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY; VISIBILITY:WINDSHIELD WIPER/WASHER

Information Only – Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.

43-067

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; STRUCTURE

Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (“SOC”) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.

32-015

ELECTRICAL SYSTEM

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

11-001

POWER TRAIN

Information only: Hendrickson Softek front axle maintenance intervals and requirements.

18PBB

ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY; SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT

Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles. The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Peterbilt 389 by model year
YearComplaintsRecallsInvestigationsIssue Index
2025020
2024150
2023060
2022370
2021160
2020050
2019362
2018062
2017172
2016081
20157101
2014170
2013080
2012190
2011070
2010070
20090121
2008Viewing3122
2007051
2006020
2005010
2004010

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.