RoadVitals

2003 Pilgrim Open Road

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 28, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest May 9, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2003 Pilgrim Open Road, most frequently naming the other / unspecified and body & structure categories. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified266.7%
  • Body & structure133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V201000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

May 9, 2007
1,000 units potentially affected
The defect: CERTAIN RECREATIONAL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
The remedy: PILGRIM WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR PILGRIM AT 1-574-825-8686.
PILGRIM INTERNATIONAL INCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Sep 28, 2010

DOMETIC RM2852 REFRIGERATOR, SERIAL NO. 23905278. RECALL NOTICE. 06E-076. WE AWOKE IN OUR TRAVEL TRAILER TO THE ODOR OF AMMONIA. WE SEARCHED FOR A CAUSE BUT FOUND NOTHING TO RELATE TO THE ODOR. WE 'AIRED' THE TRAILER AND THE ODOR DISSIPATED. MY WIFE HAS HAD A PERSISTENT COUGH SINCE THE INCIDENT. THE FOLLOWING MORNING, WE DISCOVERED THAT THE REFRIGERATOR WAS NOT COOLING. SUBSEQUENTLY, WHILE INVESTIGATING REPAIR OPTIONS, WE WERE ADVISED THAT THE COOLING UNIT HAD FAILED, WAS CRACKED AND THAT THE AMMONIA CONTENTS HAD ESCAPED. ADDITIONALLY, WE WERE ADVISED THAT OUR UNIT WAS PART OF A RECALL GROUP. I CONTACTED THE DOMETIC COMPANY AND WAS TOLD BY THE REPRESENTATIVE THAT THE COMPANY WOULD NOT REPAIR THE COOLING UNIT. THE REPRESENTATIVE TOLD ME THAT A RECALL NOTICE HAD BEEN SENT TO US IN 2007 AND THAT IT WAS SENT TO OUR PHYSICAL ADDRESS. UNFORTUNATELY, WE NEVER RECEIVED A RECALL NOTICE. MY EXPLANATION WAS THAT OUR MAIL IS DELIVERED TO A POST OFFICE BOX AND THAT WHEN A MAILING DOES NOT CONTAIN OUR PO BOX NUMBER, OUR POSTAL SERVICE PERSONNEL OFTEN RETURN THE MAIL TO THE SENDER. THE REPRESENTATIVE INDICATED THAT HE DID NOT KNOW WHETHER THE NOTICE WAS RETURNED. I BELIEVE THAT AS IMPORTANT AS THE RECALL SEEMED, A RETURNED NOTICE SHOULD HAVE BEEN FOLLOWED BY A REGISTERED LETTER. THE COST TO REPLACE THE COOLING UNIT IS APPROXIMATELY $1000. WE BELIEVE THAT WE ARE ENTITLED TO FINANCIAL ASSISTANCE FROM DOMETIC TO REPAIR THE FAILED COOLING UNIT. *TR

NHTSA ID
10358009
Incident
Aug 20, 2010
Body & structureOther / unspecified
Filed Apr 28, 2008

TL*THE CONTACT OWNS A 2003 PILGRIM OPEN ROAD RV. WHILE DRIVING AT ANY SPEED, THE SLIDERS ON THE REAR DRIVER SIDE WERE RUBBING AGAINST THE TIRES ON THE VEHICLE. THE VEHICLE WAS DIAGNOSED BY THE DEALER, BUT IS STILL EXPERIENCING THE FAILURE. THE FAILURE MILEAGE WAS 1,500. UPDATED 05/19/08. *LJ WATER ENTERED THE RV, THERE WAS A SMELL OF GAS IN THE CABINETS, THE WAS NOISE COMING FROM THE WATER PUMP, THE HUBS WERE RUSTING OUT ON THE WHEELS, THE AIR VENT AND ROOF WERE LEAKING. THE WINDOWS DID NOT FIT RIGHT, THE SPINDLES WERE LOOSE ON THE CABINETS, THE GAS PIP CLAMP WAS NOT FITTED PROPERLY. UPDATED 05/19/08.

NHTSA ID
10225879
Incident
May 7, 2005
Mileage
1,500 mi

Compare model years

Complaint and recall counts across every year of this model

Pilgrim Open Road by model year
YearComplaintsRecallsInvestigationsIssue Index
2007010—
2006610—
2005310—
2004220—
2003Viewing210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.