RoadVitals

2004 Pilgrim Open Road

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Aug 18, 2008
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 24, 2008
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2004 Pilgrim Open Road, most frequently naming the other / unspecified and suspension categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified266.7%
  • Suspension133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
08V336000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 24, 2008
25,500 units potentially affected
The defect: PILGRIM IS RECALLING CERTAIN MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
The remedy: PILGRIM WILL BE WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR PILGRIM AT 574-825-8686.
PILGRIM INTERNATIONAL INCView on NHTSA.gov
07V201000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

May 9, 2007
1,000 units potentially affected
The defect: CERTAIN RECREATIONAL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
The remedy: PILGRIM WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR PILGRIM AT 1-574-825-8686.
PILGRIM INTERNATIONAL INCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Aug 18, 2008

TL*THE CONTACT OWNS A 2004 PILGRIM INTERNATIONAL OPENROAD. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT NOTICED AMMONIA LEAKING OUT OF HER CAMPER AND NOW HER REFRIGERATOR NO LONGER WORKS. DOMETIC STATED THAT THE FAILURE WAS NOT PART OF NHTSA CAMPAIGN ID NUMBERS 07V201000\08V336000 (EQUIPMENT:RECREATIONAL VEHICLE). SHE WOULD LIKE DOMETIC TO RECHARGE THE REFRIGERATOR BECAUSE THE FAILURE WAS DUE TO THE FAULTY PART. THE CONTACT NEVER RECEIVED A RECALL NOTICE. UPDATED 10/14/08 *BF THE CONSUMER STATED THE CAMPER WAS NOT COLD. THE CONSUMER NEVER RECEIVED A RECALL NOTICE. THE CONSUMER PAID TO HAVE THE UNIT REPLACED. UPDATED 10/16/08.*JB

NHTSA ID
10238641
Incident
Aug 15, 2008
Other / unspecifiedSuspension
Filed Jan 15, 2008

PER DEXTER AXLE, THE WHEELS SHOULD BE 0 DEGREES FROM CENTER OR IT WILL CAUSE BEARING TO FAIL ,WHICH MINE DID. DEXTER WILL NOT WARRANTY THE AXLE, DUE TO PILGRIM INTERNATIONAL INSTALLING THE WRONG WHEELS ON THEIR CAMPERS. THIS COULD CAUSE A LOT OF ACCIDENTS. PILGRIM HAS SENT ME A CHECK FOR THIS TIME, BUT WHEN I ASKED WHAT THEY WERE GOING TO DO ABOUT THE WHEELS THEY SAID THEY WERE NOT SURE THAT WAS THE PROBLEM. IT MUST BE A PROBLEM OR THE AXLE MANUFACTURER WOULD WARRANTY THEIR AXLES. THERE IS PROBABLY ALOT OF THESE WHEEL AND AXLE COMBINATIONS OUT THERE ON THE ROAD AND ALOT OF THOSE PEOPLE DO NOT KNOW THERE IS A PROBLEM. LUCKY FOR ME I TOOK MINE TO TESH AND SONS TRAILER,SOMEONE THAT KNOWS ABOUT DEXTER NEVER LUBE AXLES. MOST PEOPLE ARE NOT GOING TO KNOW WHAT I JUST TOLD YOU. THEY DON'T KNOW THEY ARE IN DANGER. *TR

NHTSA ID
10214947
Incident
Aug 3, 2007

Compare model years

Complaint and recall counts across every year of this model

Pilgrim Open Road by model year
YearComplaintsRecallsInvestigationsIssue Index
2007010—
2006610—
2005310—
2004Viewing220—
2003210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.