2004 Pontiac Grand Am Owner Complaints

NHTSA # 14V400, Mfg. Campaign # N140350 Was informed about this recall and called the number given to me by Pontiac (South County Buick GMC 2202 National City Blvd. National City CA 91950, (619) 477-4462) but all I got was endless automated messages. The one real person I talked to was rude and sounded like she was about to quit her job and gave me a number to call which was the same as the one I started with! This defect is putting my family at risk and the type of non-service I am receiving from Pontiac is truly a disgrace! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11440526

Incident

Nov 15, 2021

ON MULTIPLE OCCASIONS, I HAVE TO GO THROUGH A TIMELY SECURITY RE-SET PROCEDURE DUE TO THE SYSTEM DISABLING MY ABILITY TO START MY CAR. I HAVE READ THAT THIS IS A RECURRING ISSUE WITH OTHER CAR OWNERS LIKE MINE. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS. IT HAPPENS AT RANDOM TIMES. *TR

NHTSA ID

11331824

Incident

Jun 10, 2020

Mileage

132,483 mi

I WAS THE OWNER OF THE CAR AND SOMEONE ELSE WAS DRIVING AND FILED A CLAIM. I WANT TO KNOW WHY I DID NOT GET ANYTHING IN THE LAW SUIT HER NAME IS [XXX] AT THE TIME SHE LIVED AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11232776

Incident

Jun 23, 1916

Mileage

130,700 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO ACCELERATE ON ITS OWN. THE CONTACT EXITED THE INTERSTATE AND ATTEMPTED TO BRAKE AS THE TRANSMISSION MADE AN ABNORMALLY LOUD SOUND. THE CONTACT PULLED INTO A FUEL STATION, RAISED THE HOOD, AND OBSERVED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT WAITED A WHILE AND THEN DROVE HOME WITH THE BRAKE PEDAL DOWN TO THE FLOORBOARD. THE CONTACT'S HUSBAND WAS A MECHANIC AND DIAGNOSED THE VEHICLE, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

NHTSA ID

11222967

Incident

Jul 18, 2018

Mileage

120,000 mi

I PULLED UP TO A STOP LIGHT AND MY CAR JUST SHUT OFF. I TRIED TO START IT SEVERAL TIMES BUT ALL I GOT WAS A CLICK. THE IGNITION ISN'T CATCHING.

NHTSA ID

11220910

Incident

Jun 11, 2019

Mileage

200,000 mi

FUEL SYSTEM RECALL , STRONG GAS SMELL INSIDE CAR EXTERIOR LIGHTING RECALL, HARD TO SEE WHILE DRIVING CAR AT NIGHT ELETRICAL SYTEM IGNITION RECALL POWER CUTS ON AND OFF

NHTSA ID

11218215

Incident

Jun 5, 2019

Mileage

170,000 mi

VEHICLE SHUTS DOWN AS IT DID DURING RECALL. THEY SUPPOSEDLY REPAIRED IT. I THEN BOUGHT IT FROM PREVIOUS OWNER WHO DID NOT MENTION THE PROBLEM AS BEING ON A RECALL. WE FOUND OUT BUT DEALER SAYS IT WAS REPAIRED. OBVIOUSLY THE FIX DID NOT WORK AS VEHICLE STILL SHUTS DOWN AND SAYS AIRBAG WARNING. WHAT RECOURSE DO WE HAVE WHEN THEY SAY IT WAS PREVIOUSLY REPAIRED BUT WASN'T.

NHTSA ID

11208949

Incident

May 14, 2019

Mileage

101,049 mi

I GOT A RECALL OF UNINTENDED IGNITION KEY ROTATION. I TOOK IT IN TO GM AND THEY SAID THEY COULD NOT HELP ME. THEY SAID IT IS FOR THE ORIGINAL KEYS , WHICH I HAVE. BUT MY PLASTIC ON ONE KEY IS BROKE ON ONE SPOT. I TOLD THEM MY IGNITION IS MESSED UP. THE KEY CAN BE PULLED OUT WITH THE CAR STILL RUNNING AND SOME TIMES IT WILL BE TURNED OFF AND KEYS IN MY HAND AND YET IT IS STILL ON. NO ONE EXPLAINED ANYTHING TO ME, EXCEPT THEY COULD NOT HELP ME, THAT IS WAS JUST A PLASTIC PIECE THAT THEY PUT ON THE KEY IN THE HOLE WHERE THE KEY RING GOES. YET I STILL KEEP GETTING THE RECALL IN THE MAIL. WHAT EXACTLY IS THE RECALL?

NHTSA ID

11206337

Incident

Mar 1, 2016

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT TOOK THE VEHICLE TO WALDORF CHEVROLET CADILLAC (2298 CRAIN HWY, WALDORF, MD 20601, (301) 645-7000), BUT THEY REFUSED TO PERFORM THE RECALL REPAIR BECAUSE THE RUBBER COVERING ON THE KEY WAS FRACTURED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 231,000.

NHTSA ID

11145367

Incident

Jul 5, 2018

Mileage

231,000 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE LOCAL DEALER (NEIL HUFFMAN AUTO GROUP, 3810 SPRINGHURST BLVD #310, LOUISVILLE, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 162,000. **TR CONSUMER STATED CAR FAILED TO START ON MANY OCCASIONS. ONLINE COMPLAINTS INCLUDE NOT STARTING POSSIBLE IGNITION SHUT DOWN WRITE OPERATING CAR. PASSLOCK CODE FAULTY. VIN IS INVALID UPDATED 10/26/18*JB

NHTSA ID

11128755

Incident

Jun 1, 2018

Mileage

162,000 mi

TRANSMISSION SOLENOIDS BURNT OUT DUE TO OVERHEATING TCC SOLENOID PRESSURE SOLENOID WILL NOT LET ME GO IN REVERSE OR DRIVE

NHTSA ID

11120826

Incident

Aug 15, 2018

Mileage

181,582 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. WHILE DRIVING 40 MPH, BOTH TURN SIGNAL INDICATORS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER (DURAND CHEVROLET, 223 WASHINGTON ST, HUDSON, MA 01749, 978-310-1243) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11118571

Incident

Jul 1, 2017

Mileage

150,000 mi

VEHICLE IS BLACKING OUT WHILE DRIVING AT A STOPPING HAPPENED ONCE NOW KEY DOES NOT TURN DO TO IGNITION LOCK NOT BEING REPLACED AT RECALL OLD KEY GET STUCK AS WELL AS NEW KEY IF I DIE DRIVING AT LEAST I CAN SAY I STILL LIKE MY PONIAC

NHTSA ID

11099394

Incident

Jun 3, 2018

Mileage

138,000 mi

MY CAR STALLS OUT FROM TIME TO TIME BECAUSE OF THE IGNITION SWITCH I TOOK IT TO GMC THEY TOLD ME THAT THEY COULDN'T HELP ME BECAUSE I DIDN'T HAVE THE ORIGINAL KEY

NHTSA ID

11092393

Incident

Feb 26, 2018

EVERY YEAR THAT WE FIX THE INTAKE VALVE ON THE CAR NOT EVEN A MONTH LATER THE CHECK ENGINE LIGHT WILL COME BACK ON AND IT WILL BE THE SAME INTAKE VALVE. THIS CLOGS ALL THE VALVES IN THE SYSTEM CAUSING THE CAR TO SOMETIMES IT'S SLOW OR CUT OFF. CAR WILL NOT PASS EMISSIONS EVEN AFTER YOU FIX THIS ISSUE. I HAVE CONTACTED GM AND NOTIFIED THEM OF THIS ISSUE AND THEY STATE THAT IT'S NOT AN ISSUE. ALSO THE BLINKERS WILL STOP WORKING YOU HAVE TO HIT THE HAZARDOUS BLINKERS FOR THE BLINKERS TO START WORKING AGAIN THIS COULD CAUSE A REAR-END ACCIDENT I ALSO TOLD THE MANUFACTURER ABOUT THIS ISSUE AND THEY ARE NOT WANTING TO FIX IT.

NHTSA ID

11092248

Incident

Apr 1, 2006

Mileage

37,000 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. WHILE DRIVING VARIOUS SPEEDS, THE TURN SIGNAL LIGHTS FAILED TO OPERATE WHEN ACTIVATED. THE CONTACT HAD TO USE HIS HANDS TO SIGNAL WHEN MAKING TURNS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11083260

Incident

Jul 25, 2016

Mileage

100,000 mi

THE IGNITION SYSTEM OR SENSOR DOESN'T WORK.SOME TIME IT WANT START.AFTER WAITING FOR THE SECURITY LIGHT QUICK FLASHING IT WILL START SOMETIME.

NHTSA ID

11040283

Incident

Sep 13, 2017

I WAS DRIVING MY 2004 GRAND AM AND I WAS SITTING IN STOP AND GO TRAFFIC ON AN HWY AND IT WAS HOT OUTSIDE THAT DAY AND WHEN I LET MY FEET OFF THE BRAKE PEDAL MY CAR START TO ACCELERATE BY ITS SELF VERY FAST AND I IMMEDIATELY PRESS MY BREAK TO THE FLOOR AND MY ANTI-LOCK BREAKS KICKED IN AND THE CAR CONTINUED SKID AND ACCELERATE FAST AND I HAD PUT MY CARS TRANSMISSION INTO NEUTRAL AND THE MOTOR CONTINUED TO REV EVEN AFTER MY TRANSMISSION WAS IN NERAL. I ENDED UP SKIDDING UP A SIDE WALK TO AVOID A SERIOUS CRASH OR BEING KILLED IN A BAD CRASH. I BELIEVE IT WAS A DEFECT IN THE VEHICLE SPEED CONTROL ACCELERATOR PEDAL.

NHTSA ID

11025278

Incident

Aug 23, 2017

Mileage

201,786 mi

SECURITY LIGHT FLUSHED 2 DAYS AGO, AND WHEN I TURNED THE CAR ENGINE OFF THE CAR WOULD NOT CRANK OR START. TOOK THE BATTERY TO BE CHARGED, AND IT STILL WOULD NOT CRANK OR START. I SPENT ALL NIGHT ON THE INTERNET TO FIND THAT THE PONTIAC GRAND AM'S FROM 1999 - 2005 CAN HAVE SECURITY PASSLOCK ISSUES THAT CAUSE THE CAR NOT TO CRANK OR START. WITH THE KEY TURNED ON THE LIGHTS WILL COME ON AND THE WINDOWS WILL GO UP AND DOWN, BUT YOU CAN'T CRANK THE CAR. I FOUND A PROCEDURE THAT WILL TEMPORARILY BYPASS THE SECURITY PASSLOCK, WHICH INVOLVE FOLLOWING THE SEQUENCE OF TURNING THE KEY TO ON POSITION WAIT 10 - 12 MIN. TURN CAR TO OFF (HOPEFULLY THE SECURITY LIGHT IN DISPLAY WILL GO OFF COMPLETELY) THEN TURN THE KEY TO START. THAT WORK FOR ME, BUT THE SECURITY LIGHT DISPLAY IN THE DASH PANEL DID NOT GO OFF. I HAVE TO HOPE THAT I WILL LATER BE ABLE TO CRANK THE CAR UP AGAIN. I THINK THIS IS RIDICULOUS, AND DANGEROUS. YOU COULD BE SOMEWHERE FAR AWAY FROM OTHERS AND STRANDED. THUS YOU COULD BE IN POTENTIAL DANGEROUS FROM THE ELEMENTS OR ENVIRONMENT OR COULD BECOME A VICTIM OF VIOLENCE IF THE RIGHT PERSON(S) APPROACH YOU WHEN YOU ARE STRANDED.

NHTSA ID

10969456

Incident

Mar 28, 2017

Mileage

184,980 mi

TL* THE CONTACT OWNED A 2004 PONTIAC GRAND AM. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AND ATTEMPTING TO TURN, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE BECAME DIFFICULT TO STEER AND CAUSED THE DRIVER TO CRASH INTO A SNOWPLOW. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY AND THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED. THE DRIVER DID NOT RECEIVE ANY INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AFTER THE FAILURE OCCURED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

NHTSA ID

10967133

Incident

Dec 14, 2016

Mileage

170,000 mi

WHILE DRIVING DOWN THE INTERSTATE,AFTER A HARD RAIN, I CAME OVER A HILL AND NOTICED THAT TRAFFIC HAD STOPPED DUE TO AN ACCIDENT AHEAD. I HIT THE BRAKES AND NOTICED THAT MY SPEED WAS NOT IMPEDING AS NORMAL.I DIDN'T WANT TO COLLIDE WITH THE VEHICLE AHEAD OF ME IN MY LANE WHICH WAS COMPLETELY STOPPED ABOUT 40 YARDS AHEAD,SO, I TRIED TO GO TO THE LEFT. I FIGURED THAT IF I DIDN'T STOP IN THAT DISTANCE I 'D STOP IN 5 OR 10 MORE FEET WITHOUT COLLIDING WITH THE VEHICLE AHEAD. THE INSIDE SHOULDER WAS NOT WIDE ENOUGH TO SAFELY HARBOR BOTH FRONT WHEELS OF MY CAR AND MY LEFT FRONT WHEEL SKIDDED OFF THE SHOULDER CAUSING THE ENTIRE REAR END TO SKID OFF THE INTERSTATE WHILE THE FRONT AXLE REMAINED ON THE SHOULDER. LUCKILY THE RAVINE WAS SHALLOW AND I WAS ABLE TO GET THE ENTIRE CAR OFF THE SHOULDER INTO THE RAVINE AND WAS ABLE TO DRIVE TO THE OTHER SIDE OF THE RAVINE, WHICH HAD NO INCLINE AND GET BACK ON THE ROAD ALBEIT IN THE OPPOSITE DIRECTION. I THOUGHT I NEEDED BRAKES SO I HAD THEM CHECKED OUT.I WAS TOLD THAT THE BRAKES WERE IN GOOD SHAPE. THE REAR WERE NEARLY BRAND NEW AND THE FRONT HAD QUITE A BIT OF WEAR. I FOUND OUT LATER THAT THE REAR BRAKES WERE NOT SELF ADJUSTING. THE EMERGENCY BRAKE HAD TO BE DEPLOYED TO ADJUST THE REAR PADS. THIS IS CLEARLY A DEFECT IN ENGINEERING DESIGN OR CONSTRUCTION. THIS IS MY FOURTH CAR AND I'VE NEVER HAD TO USE THE EMERGENCY BRAKES ON EITHER VEHICLE UNLESS I PARKED ON AN INCLINE. SINCE THEN I NOTICED THE FRONT OF THE CAR AROUND THE WINDSHIELD SEEMS TO HAVE BEEN REPAIRED BECAUSE PART OF THE TRIM WAS LEFT OFF. I BOUGHT THIS CAR FROM ENTERPRISE RENTALS AND SHOULD HAVE BEEN TOLD IF IT HAD EXTENSIVE OR ANY BODY WORK.

NHTSA ID

10956167

Incident

Jun 30, 2008

Mileage

44,500 mi

SECURITY LIGHT STAYS ON IN DASHBOARD. AT TIMES CAR DOES NOT WANT TO START. READ ON LINE NUMEROUS COMPLAINT ABOUT THIS ISSUE. HOWEVER, WHEN I PUT IN MY VIN NUMBER IT SAYS NO RECALL. ON ANOTHER SITE, THEIR IS A RECALL FOR 2004 PONTIAC GRAND AM HELP!!! I AM CONFUSED.

NHTSA ID

10955457

Incident

Feb 14, 2017

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. WHILE DRIVING VARIOUS SPEEDS, THE HAZARD LIGHTS BECAME INOPERABLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.

NHTSA ID

10925032

Incident

Oct 7, 2016

Mileage

167,000 mi

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE VEHICLE TO VIOLENTLY ACCELERATE. THE CONTACT INDICATED THAT THE DRIVER HAD TO DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE FROM ACCELERATING. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. UPDATED 11/07/16*LJ THE CONSUMER STATED THE THROTTLE WAS STICKING AND NOT DECELERATING/ A LOCAL MECHANIC REPLACED THE THROTTLE/BRAKE ASSEMBLY. UPDATED 12/07/16.*JB UPDATED 12/12/16.*JB

NHTSA ID

10902990

Incident

Aug 29, 2016

Mileage

120,000 mi

TAKATA RECALL. I WAS AT WORK AND I WENT OUT TO START MY CAR AND IT WOULD NOT START. I HAD IT TOWED TO THE DEALER SHIP TO HAVE IT WORKED ON. THEY TOLD ME THAT I HAD A SHORT IN THE WIRING HARNESS. I HAVE TALKED TO SEVERAL PEOPLE THAT HAS HAS A PONTIAC GRAND AM AND THE SAME THING HAS HAPPENED TO THEM AND THEY DIDN'T KNOW WHAT IT WAS. ALL THE SYMPTOMS OF EACH CAR WAS THE SAME. MY CAR WILL NOT START, MY TEMP GUAGE DOESN'T WORK, MY TURN SIGNALS DOESN'T WORK, MY HORN DOESN'T WORK, AT NIGHT WHEN MY LIGHTS ARE ON MY CRUISE CONTROL DOESN'T WORK, MY FOR LIGHTS DOESN'T WORK,MY SECURITY ALARM DOESN'T CHIRP WHEN U LOCK IT,MY RPM FLUCTUATES UP AND DOWN AT IDLE. ALL THIS HAPPENED WHEN MY WIRING HARNESS GOT A SHORT.

NHTSA ID

10886147

Incident

Jul 12, 2014

Mileage

148,000 mi