RoadVitals

2004 Porsche 911 Turbo

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest May 9, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Dec 11, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2004 Porsche 911 Turbo, most frequently naming the engine category. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 353 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine5100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

SUSPENSION:FRONT:MACPHERSON STRUT

Dec 11, 2020
584 units potentially affected
The defect: Ohlins USA, Inc (Ohlins) is recalling certain Front Struts, part number POS 5N20. These struts were sold as part of Ohlins strut kits part number POZ MN02, intended for installation on 1999-2005 Porsche 911 Carrera 4 and 4S (generation 996), and 2001-2006 Porsche 911 Turbo / Turbo S (generation 996) and kit part number POZ MN05, intended for installation on 2005-2012 Porsche 911 Carrera 4 and 4S (generation 997), and 2006-2013 Porsche 911 Turbo / Turbo S (generation 997). The pin of the strut may experience excessive stress during maximum steering, possibly resulting breakage of the pin.
The risk: If the pin fails, it will cause separation of the strut from the vehicle, affecting vehicle control and increasing the risk of a crash.
The remedy: Ohlins will notify owners, and dealers will request the return of all unsold kits containing the subject part from dealer/distributor inventory for a full refund. All owners who purchased one of the kits (POZ MN02 or POZ MN05) will receive replacement front struts (POS 5N20 or POS 5N21 - These parts are interchangeable), along with new top mount interface solutions, free of charge. The recall began December 22, 2020. Owners may contact Ohlins customer service at 1-800-336-9029.
Tenneco AutomotiveView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE13009ClosedPreliminary Evaluation

Rapid coolant loss

Opened Apr 26, 2013
Closed Mar 10, 2014

On April 26, 2013, the Office of Defects Investigation (ODI) opened PE13-009 to investigate 10 complaints alleging incidents of sudden coolant loss while traveling on public roadways in certain model year (MY) 2001 through 2007 Porsche 911 vehicles.The complaints alleged that pipe ends joined by epoxy to certain cooling system components may fail suddenly and separate, resulting in large volumes of coolant leakage.The investigation was opened to assess evidence of a design or manufacturing defect in the coolant pipe fittings and any related safety consequences. In response to ODI?s Information Request letter, Porsche identified a manufacturing quality issue with the supplier?s application of adhesive to coolant pipe fittings that resulted in elevated failure rates in approximately 6,800 early production 997 generation vehicles (MY 2007 and early MY 2008).ODI?s analysis of field data showed that the age-adjusted failure rate for these vehicles was approximately six times greater than MY 2001 through 2005 996 generation vehicles and MY 2008 through 2011 997 generation vehicles built after a process improvement for adhesive application was implemented by the supplier.Most of the leak complaints reviewed by ODI did not appear to involve complete separation of the fittings and many were detected when the vehicle was parked.There were no crashes or injuries reported to be related to the alleged defect in any of the subject vehicles.ODI identified two allegations that coolant leakage resulted in loss of control incidents, but neither involved vehicles affected by the assembly process quality issue.A third loss of control allegation involving a vehicle built during the period affected by the supplier process concern is not counted since ODI was unable to contact the owner to confirm the incident.See the full closing resume in the document file for PE13-009 for additional information about the subject cooling system and ODI?s analysis of field data related to the alleged defect. A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed May 9, 2018

AFTER 1 HOUR OF SLOW 880-N HIGHWAY STOP AND GO DRIVING IN TRAFFIC, A LARGE COLUMN OF STEAM WAS OBSERVED COMING FROM REAR DRIVER SIDE OF VEHICLE WHILE EXITING INTERSTATE. IMMEDIATELY OBSERVED HUGE COOLANT PUDDLE DEVELOPING ON FREEWAY OFFRAMP, AND ALERTS ON DASHBOARD GAUGES ("CHECK COOLANT LEVEL"). UPON STOPPING THE CAR IT WAS OBSERVED ONE OF THE COOLANT HOSES LEADING FROM THE WATER PUMP HAD COME LOOSE. THESE ARE HOSE FITTINGS WHICH ARE EPOXIED INTO THE ALUMINUM WATER DISTRIBUTION SYSTEM WHICH COME LOOSE OVER TIME AFTER THE EPOXY BECOMES BRITTLE WITH AGE. THE ENGINE DEPOSITED ITS ENTIRE COOLANT SYSTEM QUANTITY RAPIDLY ONTO THE EXIT OFFRAMP OF THE HIGHWAY WHICH MAY POTENTIALLY CAUSE A CRASH. THIS IS AN EXTREMELY WELL DOCUMENTED ISSUE AFFECTING GT1 BLOCK ENGINES MADE BY PORSCHE IN THE 996TT, 996 GT2, GT3, AND 997 TT VEHICLES.

NHTSA ID
11092777
Incident
Apr 14, 2018
Mileage
78,000 mi
Engine
Filed Jul 28, 2013

SUMMARY: FAILURE OF COOLANT HOSES DURING NORMAL OPERATION OF VEHICLE, RESULTING IN IMMEDIATE FLUSHING OF ALL COOLANT ONTO ROAD SURFACE AND INTO ENGINE BAY. IMMEDIATE ENGINE SHUTDOWN REQUIRED TO PREVENT FURTHER DAMAGE. OBSERVED RISKS INCLUDE: PANIC SITUATION TO OPERATOR AND PASSENGERS OF VEHICLE; CATASTROPHIC ENGINE FAILURE DUE TO OVERHEATING AND CONSEQUENT ACCIDENT THREAT; LOSS OF TRACTION TO VEHICLE AND SUBSEQUENT TRAFFIC DUE TO HIGH VOLUME OF COOLANT ON ROAD SURFACE; VAPOR TRAIL LIMITING VISIBILITY OF SUBSEQUENT TRAFFIC; ROADSIDE ACCIDENT HAZARD AFFECTING VEHICLE AND SUBSEQUENT TRAFFIC. DETAILS: SATURDAY, JULY 27, 2013, ~7:15PM ET, NASSAU COUNTY NY - WESTBOUND ON STATE ROUTE 24 - HEMPSTEAD TURNPIKE. DRIVING AT APPROXIMATELY 45MPH IN 3RD GEAR, VEHICLE OPERATOR NOTICED A THICK CLOUD OF VAPOR EMANATING FROM THE REAR OF THE VEHICLE, OVER THE ENGINE COMPARTMENT. OPERATOR BROUGHT VEHICLE TO A HALT IN THE MIDDLE OF THE ROAD, WHEREUPON THE ODOR OF BURNING COOLANT WAS DETECTED. HAVING BEEN FAMILIARIZED WITH REPORTS OF LIKE VEHICLES BEING AFFLICTED WITH THESE SYMPTOMS, OPERATOR IMMEDIATELY PLACED VEHICLE INTO REVERSE AND BACKED VEHICLE OFF OF ROUTE 24 AND ONTO A SIDE STREET, AND TURNED OFF VEHICLE BY REMOVING THE KEY. OPERATOR OBSERVED THE OUTSIDE TEMPERATURE TO BE APPROXIMATELY 75 DEGREES FAHRENHEIT, AND THE VEHICLE'S REPORTED (REMAINING) COOLANT TEMPERATURE TO BE APPROXIMATELY 190 DEGREES CENTIGRADE AT THE TIME OF THE INCIDENT. ALL OTHER VEHICLE SYSTEMS WERE FUNCTIONING PROPERLY AT THE TIME OF THE INCIDENT. VEHICLE HAS BEEN REGULARLY SERVICED AND ITS ENGINE, INTAKE, AND COOLING SYSTEMS ARE UNMODIFIED, FACTORY SPECIFICATION. OPERATOR HAS PHOTOGRAPHIC EVIDENCE OF THE EVENT AND WILL PROVIDE TO NHTSA AND RELATED PARTIES UPON LAWFUL REQUEST. *TR

NHTSA ID
10532180
Incident
Jul 27, 2013
Mileage
28,000 mi
Engine
Filed Jun 9, 2013

THE COOLANT FITTINGS FAILED, ALMOST CAUSING AN ACCIDENT.. THERE WAS NO ONCOMING TRAFFIC. *TR

NHTSA ID
10515918
Incident
Jun 9, 2013
Mileage
52,300 mi
Engine
Filed May 11, 2013

MY 911 TURBO SUFFERED A COOLANT SYSTEM FAILURE, AS HAS BEEN WELL DOCUMENTED FOR THIS PARTICULAR ENGINE, THE GT1 3.6 LITER IN THE 2001-2007 TURBO, GT2 AND GT3. I WAS DRIVING ON THE HIGHWAY WHEN I NOTICED SMOKE COMING FROM THE REAR OF THE CAR. UPON PULLING TO A STOP THE CAR HAD DUMPED MOST OF ITS COOLANT. IT WAS FLAT-BEDDED TO THE DEALER AND THE STEEL COOLANT PIPE HAD PULLED OUT OF THE ALUMINUM WATER SOCKET/CROSS OVER TUBE ON THE DRIVER'S SIDE OF THE ENGINE. THEY DRAINED THE COOLING SYSTEM, REPLACED THE WATER SOCKET AND ASSOCIATED SEALS AND FILLED AND BLED THE COOLING SYSTEM. THE FAILURE RESULTS FROM THE USE OF EPOXY TO ATTACH THE COOLANT PIPE TO THE SOCKET INSTEAD OF A HARD-THREADED DESIGN LIKE PORSCHE USES ON THE RACE VERSION OF THIS ENGINE. THIS FAILURE WILL OCCUR AGAIN IN THE FUTURE, AS THE REPAIR USES THE VERY SAME EPOXY, AT WHICH TIME I AM LIKELY TO BE OUT OF WARRANTY AND SEVERAL THOUSAND DOLLARS. *TR

NHTSA ID
10511478
Incident
Mar 13, 2013
Mileage
55,478 mi
Engine
Filed Feb 13, 2012
Crash reported

AT A DRIVER EDUCATION EVENT IN KENT, WA, A PORSCHE TURBO HAD A FAILURE IN THE COOLANT FITTINGS THAT CAUSED THE CAR TO DUMP ALL OF ITS COOLANT ON THE PAVEMENT. I WAS BEHIND THE CAR IN A PORSCHE GT3 AND UPON DRIVING OVER THE COOLANT LOST TRACTION AND TOTALED MY CAR. THE SPEED OF THE TURBO AT THE TIME OF FAILURE WAS APPROX 90 MPH, THE CAR CONTINUED TO ACCELERATE DOWN THE STRAIGHT-AWAY AFTER THE FAILURE BUT STOPPED AFTER REALIZING THE CAR WAS SMOKING. THIS IS A COMMON ISSUE WITH THE 996 SERIES, MORE COMMONLY IN THE GT3 THAN THE TURBO. THIS IS WELL DOCUMENTED IN FORUMS SUCH AS RENNLIST.COM. HTTP://FORUMS.RENNLIST.COM/RENNFORUMS/SHOWTHREAD.PHP?T=679777&REFERRERID=108168. I HAVE HEARD OF A PCA CHAPTER THAT HAS REQUIRED THAT CARS ON THE TRACK RUN WITH WATER WETTER OR FIX THIS ISSUE WITH GETTING THE FITTINGS WELDED. GIVEN THE NUMBER OF INCIDENTS AND THE DAMAGE TO CARS EXPERIENCING THIS FAILURE AND THE CARS AROUND THEM, SOMETHING MUST BE DONE TO ADDRESS THIS. ESPECIALLY SINCE TURBOS AND GT3S ARE PURPOSE BUILT CARS FOR TRACK ENTHUSIASTS. IN GT3 DOCUMENTATION, IT STATES THAT DAILY DRIVING WILL ACTUALLY CAUSE THE SERVICE INTERVALS TO INCREASE. IT IS BUILT FOR THE TRACK, IT SHOULD SURVIVE BEING DRIVEN ON THE TRACK WITHOUT SUCH FAILURES. *TR

NHTSA ID
10447857
Incident
Aug 10, 2010

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSTR 2642

Porsche Tester Software Update Information Software Version: 44.300.000

SPTL 2607a

VAS 621001A Matrix Headlamp Aimer – Automatic Shipment / Maha Installation

SPTL 2607

VAS 621001A Matrix Headlamp Aimer – Automatic Shipment / Maha Installation

13/26

ENGINE

Allocation of Approved Engine Oils MY 2027 (13/26)

TSTR 2641

PiUS Update Information Software Version: 3.2

TSTR 2641

PiUS Update Information Software Version: 3.2

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Porsche 911 Turbo by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010
2022010
2021000
2020000
2019000
2018001
2017101
2016001
2015000
2014000
2013010
2012020
2011031
2010031
2009010
2008210
2007221140.9
2006010
2005011
2004Viewing511
2003133149.7
2002141140.4
2001223151.6
1997000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.