Owner-reported complaints naming the fuel system system, filed with NHTSA
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Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2017 RAM 2500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
The check engine light came on and I took the vehicle to the Ram service center. The tech said the turbo actuator caused the light to go on. He reset the computer and said to bring the vehicle back if it comes on again. About 1 month later it reappeared. The Ram service said the turbo charger actuator needed replacing (the complete turbocharger). They said the failure could result in a total loss of power or engine failure. I tow a 10,000 lb trailer and an engine failure on the road could result in an accident or injury due to no power from the engine. The part can be viewed for inspection.
No incident. Just a gripe... The last emissions recall they ran absolutely killed my gas milage.... It dropped off like 4-5 miles per gallon immediately following the update.... What is the point of emissions updates if they cause you to burn 20% more fuel... 😩
Grid Heater bolt failure. Grid heater bolt is secured by a nut below intake area. The nut on bolt melts and causes pieces and shards into cylinder #6 if not fixed immediately. This is a terrible design and expensive fix. I am 3rd person to have this problem recently amongst my friends. Metal in side motors should not be melting and or rotting into cylinders. Please see attached pictures showing melted bolt and shards in the intake area. If this is a part that needs maintenance it should be listed in the scheduled maintenance somewhere
This is preventative for myself but multiple others have been affected by this manufacturing issue. The factory grid heater has a bolt and stud on the bottom side of it. From heat and deterioration the bolt has a tendency to fall off, which then sends it through the intake manifold where it winds up inside cylinder #6. See these links for more information: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ABS module and hydraulic control units replaced in 2019, after driving the truck less than 20k miles the exact same issues have returned. Truck is out of warranty now, no cruise control, ABS, or traction control. Very common issue amongst 2017-2018 Rams. Second issue happened recently when temps dropped below freezing. DEF system fault - DEF injector checked for crystallization. No crystals - truck will go into limp mode rendering it useless due to an inferior component manufacture is aware of and have addressed on new models but have not afforded older models a solution.
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE DEF PUMP GAUGE REGISTERED A ZERO (0). THE PUMP WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO REPLACED THE DEF PUMP HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
WHEN PULLING OUT ONTO A BUSY INTERSECTION YOU PUSH THE PEDAL DOWN AND THE VEHICLE STUMBLES OR COMPLETELY DOESN'T REACT. IT HAS CAUSED ME TO ALMOST BE INVOLVED IN A SIDE COLLISION BECAUSE I COULDN'T GET POWER TO CROSS A LANE OF TRAFFIC. I CALLED DEALER AND THEY SAY ITS A COMMON THING THAT HAPPENS AND THERE IS CURRENTLY NO FIX. THEY ARE CALLING IT ""DEAD PEDAL"" RAM HAS TO HAVE A FIX FOR THIS. AFTER RESEARCHING ONLINE I HAVE HEARD A EGR DELETE AND TUNE WILL FIX THE ISSUE. EGR DELETE IS ILLEGAL IN MY STATE AND I DO NOT WANT TO MODIFY MY VEHICLE FROM FACTORY SPECS. THIS IS A VERY UNSAFE CONDITION AND RAM NEEDS TO MAKE A FIX FOR THE ISSUE.
WHILE DRIVING MY VEHICLE AT APPROXIMATELY 35 MILES PER HOUR A VEHICLE TURN IN FRONT OF MY VEHICLE AND I DEPRESSED THE BRAKES. THE VEHICLE SHUTDOWN AND WAS ABANDONED IN THE ROADWAY DUE TO LOSS OF POWER. VEHICLES BEHIND ME CONDUCTED EVASIVE MANEUVERS NARROWLY MISSING MY VEHICLE DUE TO THE DEFECTIVE PRODUCT. I WAS ABLE TO DETERMINE THE VEHICLE WAS EQUIPPED WITH A FAULTY FUEL PUMP AND IT HAD BROKEN INTO SEVERAL PIECES INSIDE THE FUEL TANK. THIS ISSUE HAS BEEN DOCUMENTED WITH CHRYSLER; HOWEVER, THEY DO NOT SEE IT AS A SAFETY ISSUE. CLEARLY LOSS OF POWER WHILE OPERATING A VEHICLE ON A BUSY ROADWAY IS A DEFINITE SAFETY ISSUE. THIS ISSUE NEEDS TO BE RECTIFIED BEFORE PEOPLE ARE KILLED OR INJURED. I LOST POWER IN BRAKES AND STEERING.
ON AT 3 SEPARATE OCCASIONS, I HAVE HAD THE ACCELERATOR GET STUCK ON WHAT I BELIEVE IS FULL THROTTLE. INITIALLY I THOUGHT IT MIGHT BE MY FLOOR MAT, HOWEVER IT HAPPENED YESTERDAY IN A PARKING LOT. SO THERE WAS NO REASON FOR THE PEDDLE TO GET INVOLVED WITH THE FLOOR MAT. I WAS ACCELERATING, BUT OBVIOUSLY NOT TO FULL THROTTLE
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING APPROXIMATELY 45 MPH, A STRONG ODOR OF DIESEL FUEL WAS PRESENT INSIDE THE VEHICLE. THE ODOR WAS NOTICED EVER SINCE THE VEHICLE WAS PURCHASED IN JUNE OF 2017. THE VEHICLE WAS TAKEN TO THE DEALER (MIRACLE DODGE IN GALLATIN, TENNESSEE) WHERE IT WAS DETERMINED THAT THE ODOR WAS NORMAL FOR DIESEL FUEL VEHICLES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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