RoadVitals

2019 RAM Promaster City

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Feb 27, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 21, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
2 injuries, 0 deaths reported

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2019 RAM Promaster City, most frequently naming the electrical, airbags and body & structure categories. 1 safety recall has been issued covering this model year; and 113 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical240.0%
  • Airbags120.0%
  • Body & structure120.0%
  • Steering120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V728000

EXTERIOR LIGHTING:TURN SIGNAL

Sep 21, 2021
23,853 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
The remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Chrysler (FCA US, LLC)Manufacturer number Y71View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Feb 27, 2024

The entire dash went black and is no longer operational.

NHTSA ID
11574304
Incident
Feb 26, 2024
Body & structure
Filed Jun 15, 2022

The contact owns a 2019 Ram Promaster City. The contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. The vehicle was taken to the local dealer who cut the tire storage section in order to remove the spare tire. The cause of the failure was not determined. The manufacturer was not yet notified of the failure. The failure mileage was 20,000.

NHTSA ID
11469400
Incident
Nov 1, 2021
Mileage
20,000 mi
Steering
Filed Apr 26, 2021

I WAS DESCENDING A STEEP HILL MAKING A LEFT TURN FIRST TIME IT HAPPENED AND I HEARD A NOISE AND I FELT CHATTERING IN THE STEERING WHEEL. SECOND AND THIRD OCCURRED ON FLAT GROUND MAKING 90 DEGREE TURN ALL THREE INCIDENTS HAPPENED ON CITY STREETS.

NHTSA ID
11414003
Incident
Mar 24, 2021
Mileage
3,500 mi
Electrical
Filed May 28, 2020

THE SPEEDOMETER STOPPED WORKING... *TR

NHTSA ID
11326408
Incident
Mar 12, 2020
Mileage
225 mi
Airbags
Filed Dec 22, 2019
Crash reported2 injuries reported

I WAS IN A 40 TO 50 MPH COLLISION ON I-880 FRW IN MILPITAS, CALIFORNIA. FULL FRONT IMPACTED/ FAILURE TO DEPLOY. RAIN , RUSH HOUR , TRAFFIC , ACCIDENT, MY FAULT, I CHANGED LANE TO AVOID ONE ACCIDENT AND SMACKED INTO FAR RIGHT SLOW LANE INTO BACK OF A CAR. MY DODGE, PROMASTER-2019 FAILED TO DEPLOY. I TOOK THE STEERING WHEEL IN THE TEETH , BROKE BOTH MY HANDS. ATTENTION!!! 2019'S ARE NOT YET ON RECALL LIST. PLEASE RESPOND XXXX ACCIDENT (DECEMBER 4, 2019) I CAN ONLY TESTIFY TO MY OWN DIRECT EXPERIENCE WITH VIN/ XXXX. COMMERCIAL VAN 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11290779
Incident
Dec 4, 2019
Mileage
2,900 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

21-040-25

POWER TRAIN

948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance.

02-002-25 REV. A

SUSPENSION

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

02-002-25

SUSPENSION

"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "

S1408000384

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

9100229

SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

9100226

ELECTRICAL SYSTEM:WIRING

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM Promaster City by model year
YearComplaintsRecallsInvestigationsIssue Index
2022200—
2021530—
2020120—
2019Viewing510—
2018162043.2
2017193049.0
2016254041.4
2015274044.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.