RoadVitals

2009 Rolls-Royce Phantom

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 2, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Oct 1, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2009 Rolls-Royce Phantom, most frequently naming the fuel system category. 1 safety recall has been issued covering this model year; and 24 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V447000

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Oct 1, 2010
2,552 units potentially affected
The defect: ROLLS-ROYCE IS RECALLING CERTAIN MODEL YEAR 2003-2010 PHANTOM, MODEL YEAR 2007-2010 PHANTOM DROPHEAD COUPE, AND MODEL YEAR 2008-2010 PHANTOM COUPE VEHICLES. A CHECK VALVE OF THE BRAKE VACUUM PUMP MAY LEAK A SMALL AMOUNT OF LUBRICATING OIL. OVER TIME THIS COULD RESULT IN CONTAMINATION OF THE BRAKE BOOSTER.
The risk: POWER ASSIST BRAKING PERFORMANCE COULD BE ADVERSELY AFFECTED. IN EXTREME CASES THERE COULD BE A COMPLETE LOSS OF POWER ASSIST BRAKING. AN UNEXPECTED REDUCTION OR LOSS IN POWER BRAKING ASSIST MAY INCREASE THE RISK OF A CRASH.
The remedy: ROLLS-ROYCE WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 19, 2010. OWNERS MAY CONTACT ROLLS-ROYCE AT 1-877-877-3735.
ROLLS-ROYCE MOTORS, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Sep 2, 2010

TL*THE CONTACT OWNS A 2009 ROLLS ROYCE PHANTOM COUPE. THE CONTACT STATED THAT WHEN HE ADDED FUEL THE NOZZLE BECAME STUCK IN THE TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REDUCED THE SIZE OF THE FILLER HOLE SO THAT THE NOZZLE WOULD NOT GET STUCK. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE FAILURE. ROLLS ROYCE WAS CONTACTED AND STATED THAT THEY HAD NO KNOWLEDGE ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 9,970 AND THE CURRENT MILEAGE WAS 10,627.

NHTSA ID
10353506
Incident
Nov 19, 2008
Mileage
9,970 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

RR65562989

ENGINE AND ENGINE COOLING

Complaints of deposits, crystalisation or emulsification in the coolant expansion tanks.

RR64605110

EQUIPMENT

The vehicle has been brought to the workshop with a complaint relating to the SoE function.

RR65547515

ENGINE AND ENGINE COOLING

Engine MIL light is illuminated and fault 12BF08 Lambda probe, from meager to fat slow reaction.

RR65558203

EQUIPMENT:ELECTRICAL

Customer complains the CID monitor does not extend or retract correctly, for example stuck in the lowered position or doesn?t raise fully.

RR65499571

SERVICE BRAKES, HYDRAULIC

Front brakes squeaking with low brake pressure during low speed maneuvering or parking, at ambient temperatures of +5 to -5?C (41 - 23?F). If the brakes are cold, when the driver brakes for the ?rst time after the start of the journey or when driving for a longer period of time with no brake applications. This may affect vehicles where the brake pads/disc have covered more than 14,000 km (8,500 miles).

RR65537732

ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION; EQUIPMENT

The engine oil level has not been determined for a long time. Please measure engine oil level. The check control message (ID 961) can occur on a new vehicle even with very low usage or relatively low operating hours.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Rolls-Royce Phantom by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023010—
2022010—
2021020—
2020010—
2019020—
2018010—
2017000—
2016010—
2015010—
2014100—
2013010—
2012000—
2011000—
2010010—
2009Viewing110—
2008010—
2007000—
2006020—
2005010—
2004110—
2003010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.