RoadVitals

2021 Rolls-Royce Phantom

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 3, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2021 Rolls-Royce Phantom. 2 safety recalls have been issued covering this model year; and 26 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V855000

BACK OVER PREVENTION:DISPLAY FUNCTION

Nov 3, 2021
442 units potentially affected
The defect: Rolls-Royce Motor Cars, Ltd. (Rolls-Royce) is recalling certain 2019-2022 Rolls-Royce Phantom vehicles. The Central Information Display may not raise to the correct position, resulting in a rearview camera image that is partially blocked from view.
The risk: A partially blocked rearview camera image reduces the driver's rear view, increasing the risk of a crash or injury.
The remedy: Dealers will update the software, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact Rolls Royce customer service at 1-877-877-3735.
BMW of North America, LLCView on NHTSA.gov
21V554000

SEAT BELTS

Jul 21, 2021
21,537 units potentially affected
The defect: BMW of North America, LLC (BMW) is recalling certain 2021 2 Series (230i, 230i xDrive, M240i, M240i xDrive), 330e, 330e Xdrive, 4 Series Coupe (430i, 430i xDrive, M440i xDrive) M4 Coupe, M4 Competition Coupe, BMW 4 Series Convertible (430i, M440i), BMW X1 sDrive28i, xDrive28i, 2 Series Gran Coupe (228i, 228i xDrive, M235i xDrive), M2 Competition Coupe, 330i, 330i xDrive, M340i, M340i xDrive, M3, M3 Competition, 530i, 530i xDrive, 540i, 540i xDrive, MINI Hardtop 2 Door (Cooper, CooperS, JCW), X2 sDrive28i, X2 xDrive28i, X2 M35i, Z4 sDrive30i, Z4 M40i, MINI Hardtop 2 Door (Cooper SE), MINI Convertible (Cooper, Cooper S, JCW), MINI Clubman (Cooper S, Cooper S All4, JCW), MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), Rolls Royce Ghost, MINI Countryman (Cooper S E All4), Rolls Royce Phantom, Rolls Royce Cullinan, and Toyota Supra vehicles. The passenger seat belt Automatic Locking Retractor (ALR) may deactivate early, before the webbing fully retracts. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk: During a crash, a seat belt retractor that does not function as intended increases the risk of injury.
The remedy: Dealers will inspect the seat belt retractors (including the seat belts) and, if necessary, replace the retractors, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact BMW customer service at 1-800-525-7417; 1-866-825-1525 (MINI); 1-877-877-3735 (Rolls Royce); and 1-888-270-9371 (Toyota).
BMW of North America, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

RRA12202207

ENGINE AND ENGINE COOLING

A Rolls-Royce Phantom (RR11/12), Ghost (RR21/22) and Cullinan (RR31) vehicles have been identified as having a potential issue concerning the 2 x coolant pipe connections at the cylinder head. The coolant pipe retaining clips (jubilee clips) may not have been fitted in the correct position, which could result in a coolant leak.

A07202206

ELECTRICAL SYSTEM

The vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3G network deactivation in the United States. Therefore, this will affect all Connected Services voice audio in an Emergency call (E-call), Concierge call and Roadside assist calls.

RR64605110

EQUIPMENT

The vehicle has been brought to the workshop with a complaint relating to the SoE function.

RR65562989

ENGINE AND ENGINE COOLING

Complaints of deposits, crystalisation or emulsification in the coolant expansion tanks.

RR65547515

ENGINE AND ENGINE COOLING

Engine MIL light is illuminated and fault 12BF08 Lambda probe, from meager to fat slow reaction.

RR65558203

EQUIPMENT:ELECTRICAL

Customer complains the CID monitor does not extend or retract correctly, for example stuck in the lowered position or doesn?t raise fully.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Rolls-Royce Phantom by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023010—
2022010—
2021Viewing020—
2020010—
2019020—
2018010—
2017000—
2016010—
2015010—
2014100—
2013010—
2012000—
2011000—
2010010—
2009110—
2008010—
2007000—
2006020—
2005010—
2004110—
2003010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.