Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 6 NHTSA owner-reported complaints for the 2010 Smart Fortwo, most frequently naming the engine, body & structure and electrical categories. 6 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Sep 2011 | 1 | 1 |
| Jan 2013 | 1 | 2 |
| Jul 2014 | 1 | 3 |
| Jun 2016 | 1 | 4 |
| Nov 2018 | 1 | 5 |
| May 2019 | 1 | 6 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
MY CAR WAS IN MOTION ON THE FREEWAYWHEN IT SEIZED. WHEN STOPPED THE ENGINE IN THE BACK CAUGHT FIRE, MY VEHICLE BURNED TO THE GROUND, THERE WERE RECALLS FOR THIS THE YEAR BEFORE, (FOR THE 2009 SMART CAR) THERE ARE VIDEOS DOCUMNTING THIS ON YOU TUBE. MY BROTHER WHO WORKED FOR MERCEDES (THE PARENT COMPANY OF SMART) AS A MECHANIC TOLD ME TO SEE IF THERE WERE ANY RECALLS.
TL* THE CONTACT OWNS A 2010 SMART FORTWO. WHILE DRIVING AT ANY SPEED, THE BLOWER MOTOR DID NOT WORK AND CAUSED THE WINDSHIELD TO FOG UP. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED SMART CENTER ALBUQUERQUE AT 877-316-3208 (LOCATED AT 1220 S RENAISSANCE BLVD NE, ALBUQUERQUE, NM 87107), BUT WAS UNABLE TO REACH ANYONE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
I PURCHASED A NEW 2010 SMART FOR TWO ' CABRIOLE IN MAY, 2011, FROM SMART CENTER PALM BEACH [FL] (AKA. MERCEDES-BENZ OF PALM BEACH). ON DECEMBER 27, 2013, I EXPERIENCED LOUD NOISES UNDER THE FRONT HOOD. I DROVE THE VEHICLE TO THE SMART CENTER ' GAINESVILLE [FL] (AKA. MERCEDES-BENZ OF GAINESVILLE) WHERE THEY 'FOUND THE RADIATOR COOLING FAN TO HAVE EXCESSIVE PLAY CAUSING THE NOISE.' [SEE R/O NUMBER 6022634 /1, COPY ATTACHED.] THE ODOMETER READ 51501. THE COST FOR THIS REPAIR WAS $962.65, INCLUDING A COURTESY $50- DISCOUNT. ON JUNE 22, 2016, I, AGAIN, EXPERIENCED LOUD NOISES UNDER THE FRONT HOOD AND DROVE THE CAR TO THE SMART CENTER ' TAMPA [FL] (AKA. MERCEDES-BENZ OF TAMPA) WHERE THEY FOUND 'CAUSE: RADIATOR FAN IS FAULTY'. [SEE INVOICE 473583, COPY ATTACHED.] THE ODOMETER READ 93833. THE COST FOR THIS REPAIR WAS $946.69. THE INVOICE AT $991.69 INCLUDES A CHARGE OF $45- FOR WINDSHIELD WASHER PUMP REPLACEMENT. I BELIEVE THE SMART FOR TWO RADIATOR FAN ASSEMBLY IS: FIRST, DEFECTIVE IN DESIGN BECAUSE REPLACEMENT REQUIRES THE COMPLETE REMOVAL OF THE CAR FRONT END FASCIA, THE BUMPER, THE WIPERS AND WIPER COWL, THE FRONT SUB FRAME, AND THE COMPLETE REMOVAL OF BOTH THE AIR CONDITIONING ASSEMBLY (INCLUDING RECOVERY OF REFRIGERANT & REPLACEMENT) AND THE RADIATOR ASSEMBLY (INCLUDING COOLANT REMOVAL & REPLACEMENT); AND SECOND: DEFICIENT & SUB-STANDARD IN MATERIALS AND/OR MANUFACTURING BECAUSE ITS USABLE LIFE IS EXCEPTIONALLY SHORT. THE FIRST RADIATOR FAN FAILED AFTER 32 MONTHS / 51,500 MILES AND THE SECOND FAN FAILED AFTER 30 MONTHS / 42,300 MILES. EACH TIME MY OUT OF POCKET EXPENSE WAS APPROXIMATELY $950-. I CAN UNDERSTAND THE FAN ASSEMBLY COSTING APPROXIMATELY $170-; BUT INSTALLATION AT A MERCEDES-BENZ DEALERSHIP FOR OVER $600- IS BOTH OUTRAGEOUS AND A TESTAMENT TO THE MANUFACTURER'S DEFICIENT FORETHOUGHT & DESIGN.
TL* THE CONTACT OWNS A 2010 SMART FORTWO. WHILE DRIVING APPROXIMATELY 7 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 37,900.
MY CAR WAS IN PARK AND I COULD NOT MOVE THE GEAR SHIFT TO DRIVE. I AM TRYING TO SELL THE CAR. SOMEONE BOUGHT THE CAR YESTERDAY AND I AM WORRIED THEY WILL WANT TO BRING THE CAR BACK TO ME. *TR
SMART CAR REPEATEDLY CUTS ENGINE POWER DURING ACCELERATION. *TR
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ELECTRICAL SYSTEM
Highline can only be operated to a limited extent or not at all; the input points (contact points) are shifted horizontally relative to the display; calibration is not possible.
ELECTRICAL SYSTEM
PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted.
ELECTRICAL SYSTEM
PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted.
ELECTRICAL SYSTEM
Range does not meet customer's expectations. Customers usually differentiate as follows: 1. Total of distance driven + indicated range remaining with one HV battery charge too low 2. Actual range until the drive system shuts down too low
EQUIPMENT:ELECTRICAL
If the Radio 9 was switched off while driving, it can switch itself back on again the next time the engine is started.
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
SMART: HIGH-VOLTAGE BATTERY SOFTWARE UPDATE. *JS
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.