RoadVitals

2010 Sprinter 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Sep 19, 2011
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 3 NHTSA owner-reported complaints for the 2010 Sprinter 3500, most frequently naming the tires & wheels category. 23 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels3100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Sep 19, 2011

I HAVE HAD 4 KUMHO LIGHT TRUCK TIRES FAIL ON MY MOTORHOME THIS SUMMER IN RAPID SUCCESSION. EVERY TIME THEY WERE REPLACED, I WAS TOLD BY THE TECHNICIAN THAT IT APPEARED TO BE A MANUFACTURING DEFECT. THE BELT SEPARATED INTERNALLY. I HAVE HAD TO REPLACE THEM AT MY OWN EXPENSE AND THE KUMHO TIRE REPRESENTATIVE WAS NOT EVEN INTERESTED IN HAVING THE DOT NUMBER. I BELIEVE THIS TO BE A LIFE SAFETY ISSUE AND THAT A RECALL SHOULD BE INITIATED. *KB

NHTSA ID
10426341
Incident
Jul 1, 2011
Mileage
12,000 mi
Tires & wheels
Filed Jul 10, 2011

UPON RETURNING HOME FROM A 3560 MILE TRIP WE DISCOVERED ONE FLAT TIRE ON THE INSIDE RIGHT DUAL WHEEL OF OUR 2010 FLEETWOOD QUEST MOTORHOME AND TWO BULDGES ON THE OUTSIDE OF THE LEFT OUTSIDE DUAL TIRE AND WHAT APPEARED TO BE A FLAP OF RUBBER STICKING OUT OF THE LEFT INSIDE DUAL TIRE. WE THEN DROVE, VERY SLOWLY A SHORT DISTANCE, TO OUR LOCAL DISCOUNT TIRE CO. THE DISCOUNT TIRE SALESMAN, CALLED KUMHO TIRE CO. EXPLAINING THE VISIBLE FAILURE OF THE TIRES. OUR SALESMAN SAID THE KUMHO REPRESENTATIVE ON THE PHONE KNEW EXACTLY WHICH TIRE HE WAS REFERRING TO. ON FURTHER EXAMINATION OF THE 6 TIRES PLUS THE ORIGINAL SPARE ALL WERE KUMHO ROAD VENTURE AT LT 215/85R16 TIRES. 5 OF THE TIRES WERE FOUND TO HAVE SERIOUS DEFECTS OF BELT PACKAGE SEPARATION (ALL 4 DUAL WHEEL TIRES AS WELL AS THE FRONT TIRE ON THE DRIVER'S SIDE). THE SALESMAN HAD ALSO MEASURED THE TREAD SAYING IT WAS EXCELLENT WITH LITTLE SIGN OF WEAR. KUMHO IS PAYING 62 PERCENT OF THE COST OF 6 NEW KUMHO TIRES DIRECTLY THROUGH DISCOUNT TIRE WHICH WE WERE ABLE TO APPLY TO 6 NEW MICHELINS TIRES , AS WE DO NOT FEEL CONFIDENT IN KUMHO TIRES. THE DISCOUNT TIRE SALESMAN SAID IT'S OBVIOUS OUR KUMHOS HAD A SERIOUS PRODUCTION DEFECT AND HE WAS SURPRISED WE HAD NOT HAD AT LEAST ONE OF OUR TIRES LOSE A COMPLETE TREAD AND CAUSE MAJOR DAMAGE. WE ARE SO THANKFUL AS WE REALIZE WE COULD HAVE HAD A SERIOUS ACCIDENT. *TR

NHTSA ID
10411666
Incident
Jul 7, 2011
Mileage
18,605 mi
Tires & wheels
Filed Jul 21, 2010

DEFECTIVE TIRES. 2 TIRES STATIC BLOWOUT, THIRD TIRE BUBBLE FORMED ON SIDEWALL, ALL WITHIN 2000 MILES. THESE WERE ON THE ORIGINAL VEHICLE AT TIME OF PURCHASING NEW. REPLACED WITH 7 NEW TIRES. HAVE PICTURES AND 5 OF THE DEFECTIVE TIRES. *TR

NHTSA ID
10344435
Incident
May 15, 2010
Mileage
4,200 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

9100226

ELECTRICAL SYSTEM:WIRING

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

9100226

ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

9100196

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

S2209000004

ENGINE AND ENGINE COOLING; EQUIPMENT

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

23-015-20

EQUIPMENT; STRUCTURE

Disinfectant Solution Recommended for COVID-19

08-049-20

ELECTRICAL SYSTEM; EQUIPMENT

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Sprinter 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2011010—
2010Viewing300—
2009000—
2008610—
2007120—
2006214049.6
2005142037.7
2004210—
2003220—
2002000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.