RoadVitals

2014 Starcraft Travel Star Exp Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 9, 2014
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jul 9, 2014

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2014 Starcraft Travel Star Exp. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Fuel system
Filed Jul 9, 2014
Crash reported

I HAVE ENTERED THE WRONG PRODUCT SINCE IT IS NOT LISTED IN YOUR DATA BASE. AN ENTIRE COMPANY FLEET OF 2012-2014 STARCRAFT 14 PASSENGER PROPANE BUSES HAVE HAD REPEATED FAILURE OF THE FUEL PUMPS; EVEN WHEN NEW, AND EVEN THOUGH THE MANUFACTURER CLAIMS TO HAVE A "THIRD GENERATION" "IMPROVED" FUEL PUMP. THE FUEL PUMP FAILURE HAPPENS OFTEN AND REPEATEDLY, WITHOUT WARNING, EVEN THOUGH THE MANUFACTURER STATES THE DRIVER SHOULD HAVE 15-20 SECONDS BEFORE TOTAL SHUT DOWN. DRIVERS HAVE COMPLAINED STALL IS IMMEDIATE WITH NO WARNING FROM DASH PANEL SENSORS, BY A COMPLETE LOSS OF POWER STEERING AND LIMITED BRAKING. DRIVERS HAVE HAD THIS OCCUR WHILE TRAVELING ON MAJOR HIGHWAYS, ENDANGERING BOTH THEIR LIVES AND THAT OF THEIR PASSENGERS. IN ONE INSTANCE, A BUS CARRYING PASSENGERS STALLED ON A MAJOR FREEWAY AND A SECOND BUS HAD TO BE CALLED IN TO PICK UP THE STRANDED PASSENGERS. THIS ALL OCCURRED ON AN ENTRANCE/EXIT RAMP. DRIVERS ARE FORCED TO DRIVE THESE DANGEROUS VEHICLES, AS THE COMPANY HAS DECIDED TO PHASE OUT THE DIESEL VEHICLES, AND "GO GREEN" WITH PROPANE - BUT THIS SHOULD NOT BE DONE AT THE COST OF SERIOUSLY ENDANGERING PEOPLE. DRIVERS HAVE REPEATEDLY COMPLAINED THAT THEY DO NOT FEEL SAFE DRIVING THESE HORRIBLE VEHICLES WITH THEIR DEFECTIVE FUEL PUMPS (AND BACK AND LEG ISSUES DUE TO A NON-ADJUSTABLE SEAT FOR TALL DRIVERS), BUT CONCERNS HAVE FALLEN ON DEAF EARS; AND THE MANUFACTURER KEEPS SAYING THEY FIXED THE PROBLEM WITH THE NEW PUMPS AND/OR VEHICLES. HOWEVER, THIS IS NOT TRUE - EVEN THE NEW PUMPS AND NEW VEHICLES CONTINUE TO HAVE THIS PERSISTENT PROBLEM - FOR THE PAST 2? YEARS, AND CONTINUING RIGHT UP UNTIL THIS COMPLAINT ON JULY 9 2014 - ON 100? BUSES. THIS NEEDS IMMEDIATE ATTENTION PLEASE. *TR

NHTSA ID
10609474
Incident
Jan 3, 2012

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .