RoadVitals

2004 Sterling Acterra

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Dec 17, 2008
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2004 Sterling Acterra. 6 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 11 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
08V668000

FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Dec 17, 2008
24,650 units potentially affected
The defect: DAIMLER TRUCKS NORTH AMERICA (DTNA) IS RECALLING 24,650 SCHOOL AND NON-SCHOOL BUSES, MOTOR HOME CHASSIS, AND TRUCKS MANUFACTURED FROM MARCH 9, 2004 THROUGH AUGUST 18, 2006, EQUIPPED WITH EPA04 CERTIFIED MBE900 ENGINES, MANUFACTURED BY DETROIT DIESEL BETWEEN MARCH 1, 2004, AND JULY 31, 2006. THE HIGH PRESSURE FUEL LINES AND TRANSFER TUBES MAY FATIGUE AND FRACTURE.
The risk: A FRACTURED FUEL LINE MAY LEAK DIESEL FUEL POSSIBLY RESULTING IN A FIRE OR FUEL MAY BE SPILLED ON THE ROAD CAUSING A SLIPPERY SURFACE, POSSIBLY RESULTING IN A VEHICLE CRASH.
The remedy: DETROIT DIESEL WILL NOTIFY OWNERS AND THE VEHICLES WILL BE REPAIRED WITH MORE ROBUST LINES AND VIBRATION DAMPERS FREE OF CHARGE. REPAIRS WILL BE PERFORMED BY AUTHORIZED DETROIT DIESEL DISTRIBUTORSHIPS. THE RECALL BEGAN ON MARCH 9, 2009. OWNERS MAY CONTACT DETROIT DIESEL 1-313-592-3708 OR DTNA TOLL-FREE AT 1-800-547-0712 FOR MORE INFORMATION.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-542View on NHTSA.gov
08V137000

POWER TRAIN:AXLE ASSEMBLY

Mar 25, 2008
28,764 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING 28,764 MY 2001 THROUGH 2008 FCCC B2 AND FS65 SCHOOL BUS CHASSIS, FCCC FB65 CONVENTIONAL BUSES, AND STERLING ACTERRA, FREIGHTLINER FLN, AND BUSINESS CLASS M2 HEAVY TRUCKS, BUILT FROM JANUARY 26, 2000, THROUGH MARCH 24, 2008, MANUFACTURED WITH ARVINMERITOR OR AXLE ALLIANCE COMPANY 6,000 THROUGH 8,000 POUND FRONT AXLES UTILIZING A FOUR PIECE SPINDLE-NUT SET. THESE AXLE ASSEMBLIES MAY HAVE BEEN PRODUCED WITH A THIN SPINDLE NUT WHICH MAY LEAD TO INCORRECT END PLAY, CONE SPIN, EXCESSIVE HEAT, DEGRADATION OF LUBRICATION, WEAR OF THE SPINDLE NUT AND BEARING JOURNAL, OIL CONTAMINATION WITH METAL SHAVINGS, AND PREMATURE BEARING FAILURE.
The risk: CONTINUED OPERATION MAY LEAD TO WHEEL SEPARATION AND POSSIBLY A VEHICLE CRASH.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND WILL REPAIR THE VEHICLES FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 8, 2009. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-527View on NHTSA.gov
07V302000

SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE

Jul 16, 2007
75,000 units potentially affected
The defect: CERTAIN FREIGHTLINER SCHOOL BUS CHASSIS, HEAVY TRUCKS, AND THOMAS BUILT SCHOOL BUSES MANUFACTURED BETWEEN JULY 2002 AND JULY 3, 2007, EQUIPPED WITH BENDIX SR-7 SPRING BRAKE CONTROL VALVES. THE PARKER SCV BRASS 90 DEGREE SINGLE CHECK VALVES (SCV) WHICH ATTACH TO THE SUPPLY PORT OF A BENDIX SR-7 SPRING BRAKE MODULATING VALVE CAN BREAK APART. PIECES OF THE PARKER SCV CAN BECOME LODGED INSIDE THE SR-7 SPRING BRAKE MODULATING VALVE, POTENTIALLY CAUSING EITHER LEAKAGE OUT OF THE SR-7 VALVE OR PREVENTING AIR FROM PROPERLY EXHAUSTING FROM THE SR-7 VALVE. ALSO, DUE TO A MANUFACTURING DEFECT IN THE INTERNAL RUBBER CHECK VALVE INSIDE THE SR-7 SPRING BRAKE MODULATING VALVES, THE VALVES CAN BECOME DEFORMED AND NOT SEAT PROPERLY.
The risk: THESE CONDITIONS COULD EITHER RESULT IN LEAKAGE AND CAUSE A DELAY IN THE APPLICATION OF THE SPRING BRAKE WITHOUT WARNING OR POSSIBLY LEAD TO UNINTENDED VEHICLE ROLLAWAY OR BRAKE DRAG WHICH COULD RESULT IN A VEHICLE CRASH, PERSONAL INJURY, OR DEATH.
The remedy: FREIGHTLINER WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 11, 2008 TO FREIGHTLINER, STERLING, AND FREIGHTLINER CUSTOM CHASSIS OWNERS; TO THOMAS BUILT BUS OWNERS ON FEBRUARY 1, 2008. OWNERS CAN CONTACT FREIGHTLINER AT 1-800-547-0712.
FREIGHTLINER LLCManufacturer number FL-504View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

RQ07003ClosedRecall Query

FRONT WHEEL SEPARATION

Opened Dec 5, 2007
Closed Mar 26, 2008

ODI IS CLOSING THIS INVESTIGATION BASED ON DAIMLER TRUCK NORTH AMERICA 'S (DTNA) MARCH 19, 2008, DEFECT NOTIFICATION REPORT WHICH OUTLINES DTNA'S INTENTION TO CAMPAIGN 28,764 FREIGHTLINER, STERLING, AND FREIGHTLINER CUSTOM CHASSIS VEHICLES [EQUIPPED WITH EITHER ARVINMERITOR OR AXLE ALLIANCE COMPANY 6,000 - 8,000 POUND RATED FRONT AXLE ASSEMBLIES UTILIZING A FOUR PIECE SPINDLE NUT SET] MANUFACTURED BETWEEN JANUARY 26, 2000, AND MARCH 24, 2008.DTNA HAS PROPOSED PROVIDING A REMEDY FOR THE CURRENTLY INSTALLED FOUR PIECE SPINDLE NUT SYSTEMS WHICH MAY LEAD TO INCORRECT END PLAY, [BEARING] CONE SPIN, EXCESSIVE HEAT, DEGRADATION OF LUBRICATION, WEAR OF THE SPINDLE NUT [BACKFACE] AND BEARING JOURNAL, OIL CONTAMINATION WITH METAL SHAVINGS, AND PREMATURE BEARING FAILURE.CONTINUED OPERATION MAY LEAD TO A WHEEL SEPARATION.ODI HAS RELIEVED DTNA OF THE RESPONSIBILITY TO PROVIDE THE INFORMATION REQUESTED AS PART OF THIS RQ SO THAT DTNA COULD FOCUS THEIR EFFORTS ON INVESTIGATION OF THE WHEEL SEPARATION ISSUES AND PLANNING AND IMPLEMENTING A RESPONSIVE AND TIMELY FIELD ACTION (CAMPAIGN).

SUSPENSION:FRONT:HUBLed to recall 08V137000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

sp54020

ELECTRICAL SYSTEM; EXTERIOR LIGHTING

sp54020 Strobe and Beacon Lights

SB-49-13

ENGINE AND ENGINE COOLING:ENGINE

DAIMLER TRUCKS: THERE ARE NEW CGI BELLOWS, BECAUSE THE CURRENT ONES ARE PRONE TO FAILURE. *RM

SB-31-4

SUSPENSION

STERLING TRUCK: AIRLINER SUSPENSION SIX PIECE BOLTED SERVICE CROSSMEMBER. SIX PIECE BOLTED SERVICE CROSS MEMBERS ARE AN IMPROVED, MORE DURABLE SERVICE REPLACEMENT FOR FIVE PIECE WELDED CROSS MEMBERS, OR BOLTED FIVE PIECE SERVICE CROSS MEMBERS, TO BE USED WITH STEEL FRAME RAILS. L LINE, A LINE, AND ACTERRA. NO MODEL YEARS LISTED. *PE UPDATED 4/4/11. MODEL S2. NO MODEL YEAR. *PE

ICI-10-025

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DAIMLER TRUCKS: THE 294 BOLT IS DEEMED SERVICEABLE AND THERE IS A PROCEDURE FOR REPLACING IT. *RM

SB-46-10

STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

STERLING: TRW TAS85 STEERING GEAR INTERNAL LEAKAGE TEST. SOME TRW TAS85 STEERING GEARS HAVE BEEN EQUIPPED WITH AN INTERNAL RELIEF VALVE. THESE STEERING GEARS ARE TYPICALLY INSTALLED WITH POWER STEERING PUMPS THAT HAVE A PRESSURE RELIEF RATING GREATER THAN 2175 PSI (150 BAR). THE INTERNAL RELIEF VALVE LIMITS MAXIMUM SUPPLY PRESSURE TO PROTECT THE STEERING GEAR. NO MODEL YEARS LISTED. *PE

SB-33-7

POWER TRAIN:AXLE HUBS; STEERING; WHEELS

STERLING:STEER AXLE MAINTENANCE, AAC AND MERITOR 6000 LB AND 8000 LB AXLES. THE AXLES INCLUDE MODELS-MERITOR MFS-08, MFS-06, AN AAC (MBA) F080-2N (AF-8-2, AF-6-2) FC-1. THIS BULLETIN IS TO PROVIDE INFORMATION ON THE RECOMMENDED MAINTENANCE PROCEDURE TO BE ADDED TO DTNA MAINTENANCE MANUALS FOR ALL MODELS WITH THESE AXLE RATINGS. MODEL YEARS UNKNOWN. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Sterling Acterra by model year
YearComplaintsRecallsInvestigationsIssue Index
2012010—
2011010—
2010050—
2009060—
20081131—
20070112—
2006272—
2005161—
2004Viewing061—
2003241—
2002161—
20010111—
20000171—
1999070—
1998040—
1997020—
1996010—
1995010—
1994010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.