RoadVitals

2002 Sterling Acterra

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 14, 2004
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Mar 25, 2008
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2002 Sterling Acterra, most frequently naming the interior & seats, exterior lighting and suspension categories. 6 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats125.0%
  • Exterior lighting125.0%
  • Suspension125.0%
  • Visibility125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
08V137000

POWER TRAIN:AXLE ASSEMBLY

Mar 25, 2008
28,764 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING 28,764 MY 2001 THROUGH 2008 FCCC B2 AND FS65 SCHOOL BUS CHASSIS, FCCC FB65 CONVENTIONAL BUSES, AND STERLING ACTERRA, FREIGHTLINER FLN, AND BUSINESS CLASS M2 HEAVY TRUCKS, BUILT FROM JANUARY 26, 2000, THROUGH MARCH 24, 2008, MANUFACTURED WITH ARVINMERITOR OR AXLE ALLIANCE COMPANY 6,000 THROUGH 8,000 POUND FRONT AXLES UTILIZING A FOUR PIECE SPINDLE-NUT SET. THESE AXLE ASSEMBLIES MAY HAVE BEEN PRODUCED WITH A THIN SPINDLE NUT WHICH MAY LEAD TO INCORRECT END PLAY, CONE SPIN, EXCESSIVE HEAT, DEGRADATION OF LUBRICATION, WEAR OF THE SPINDLE NUT AND BEARING JOURNAL, OIL CONTAMINATION WITH METAL SHAVINGS, AND PREMATURE BEARING FAILURE.
The risk: CONTINUED OPERATION MAY LEAD TO WHEEL SEPARATION AND POSSIBLY A VEHICLE CRASH.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND WILL REPAIR THE VEHICLES FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 8, 2009. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-527View on NHTSA.gov
05V126000

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

Mar 30, 2005
3,568 units potentially affected
The defect: ON CERTAIN TRUCKS AND FIRE TRUCKS EQUIPPED WITH KYS 4735-43782-02 ENGINE COOLING FANS AND BUILT ON CATERPILLAR 3126, C7, MBE906, MBE926, OR CUMMINS ISC ENGINES, THE STEEL FAN INSERT ON THE COOLING FANS CAN CRACK.
The risk: THIS CAN RESULT IN FAN BREAKAGE, RESULTING IN VEHICLE DAMAGE OR PERSONAL INJURY.
The remedy: DEALERS WILL REPLACE THE ENGINE COOLING FAN FREE OF CHARGE. THE RECALL BEGAN ON JUNE 8, 2005. OWNERS MAY CONTACT FREIGHTLINER AT 1-800-547-0712.
FREIGHTLINER LLCManufacturer number FL-439View on NHTSA.gov
04V272000

SUSPENSION:FRONT:WHEEL BEARING

Jun 7, 2004
9,602 units potentially affected
The defect: ON CERTAIN TRUCKS BUILT WITH 8,000 OR 6,000 POUND FRONT AXLES AND FOUR-PIECE SPINDLE NUT SETS, PREMATURE FRONT ,WHEEL BEARING WEAR MAY BE CAUSED BY INCONSISTENT BEARING ENDPLAY ADJUSTMENT.
The risk: IF ALLOWED TO PROGRESS, THE FRONT WHEEL ASSEMBLY MAY SEPARATE FROM THE VEHICLE, WHICH COULD RESULT IN A CRASH.
The remedy: THE DEALERS WILL REPLACE THE FRONT AXLE OIL SEALS AND HUB CAP GASKETS ON BOTH SIDES. THE RECALL BEGAN SEPTEMBER 7, 2004. OWNERS SHOULD CONTACT FREIGHTLINER AT 1-800-547-0712.
FREIGHTLINER LLCManufacturer number FL-424View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

RQ07003ClosedRecall Query

FRONT WHEEL SEPARATION

Opened Dec 5, 2007
Closed Mar 26, 2008

ODI IS CLOSING THIS INVESTIGATION BASED ON DAIMLER TRUCK NORTH AMERICA 'S (DTNA) MARCH 19, 2008, DEFECT NOTIFICATION REPORT WHICH OUTLINES DTNA'S INTENTION TO CAMPAIGN 28,764 FREIGHTLINER, STERLING, AND FREIGHTLINER CUSTOM CHASSIS VEHICLES [EQUIPPED WITH EITHER ARVINMERITOR OR AXLE ALLIANCE COMPANY 6,000 - 8,000 POUND RATED FRONT AXLE ASSEMBLIES UTILIZING A FOUR PIECE SPINDLE NUT SET] MANUFACTURED BETWEEN JANUARY 26, 2000, AND MARCH 24, 2008.DTNA HAS PROPOSED PROVIDING A REMEDY FOR THE CURRENTLY INSTALLED FOUR PIECE SPINDLE NUT SYSTEMS WHICH MAY LEAD TO INCORRECT END PLAY, [BEARING] CONE SPIN, EXCESSIVE HEAT, DEGRADATION OF LUBRICATION, WEAR OF THE SPINDLE NUT [BACKFACE] AND BEARING JOURNAL, OIL CONTAMINATION WITH METAL SHAVINGS, AND PREMATURE BEARING FAILURE.CONTINUED OPERATION MAY LEAD TO A WHEEL SEPARATION.ODI HAS RELIEVED DTNA OF THE RESPONSIBILITY TO PROVIDE THE INFORMATION REQUESTED AS PART OF THIS RQ SO THAT DTNA COULD FOCUS THEIR EFFORTS ON INVESTIGATION OF THE WHEEL SEPARATION ISSUES AND PLANNING AND IMPLEMENTING A RESPONSIVE AND TIMELY FIELD ACTION (CAMPAIGN).

SUSPENSION:FRONT:HUBLed to recall 08V137000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Interior & seatsExterior lightingSuspension+1 more
Filed Sep 14, 2004

WHEN DRIVING WITH THE LIGHTS ON, AFTER 15 MINUTES TO 1 HOUR, THE TAIL LIGHTS AND THE BOX LIGHTS WENT OFF. THE HEADLIGHTS STAYED ON, WHEN TURNED OFF, THEY WOULD COME ON AGAIN AND WOULD STAY ON FOR 10 MINUTES AND THE TAIL LIGHTS WOULD GO OFF AGAIN AND THE HEAD LIGHTS WOULD STAY ON. THE WINDSHIELD WIPERS WERE INTERMITTENT AND THE WASHER FLUID WOULD COME ON BY ITSELF. THE ELECTRIC DOOR LOCKS WERE INTERMITTENT. SEVERAL MECHANICS SUGGESTED THAT THE 15 WATT FUSES WOULD GET TOO HOT. THE REAR TRANSAXLE SEAL LEAKED. *SC

NHTSA ID
10079824
Incident
Jun 23, 2004
Mileage
10,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

sp54020

ELECTRICAL SYSTEM; EXTERIOR LIGHTING

sp54020 Strobe and Beacon Lights

SB-49-13

ENGINE AND ENGINE COOLING:ENGINE

DAIMLER TRUCKS: THERE ARE NEW CGI BELLOWS, BECAUSE THE CURRENT ONES ARE PRONE TO FAILURE. *RM

SB-31-4

SUSPENSION

STERLING TRUCK: AIRLINER SUSPENSION SIX PIECE BOLTED SERVICE CROSSMEMBER. SIX PIECE BOLTED SERVICE CROSS MEMBERS ARE AN IMPROVED, MORE DURABLE SERVICE REPLACEMENT FOR FIVE PIECE WELDED CROSS MEMBERS, OR BOLTED FIVE PIECE SERVICE CROSS MEMBERS, TO BE USED WITH STEEL FRAME RAILS. L LINE, A LINE, AND ACTERRA. NO MODEL YEARS LISTED. *PE UPDATED 4/4/11. MODEL S2. NO MODEL YEAR. *PE

SB-33-7

POWER TRAIN:AXLE HUBS; STEERING; WHEELS

STERLING:STEER AXLE MAINTENANCE, AAC AND MERITOR 6000 LB AND 8000 LB AXLES. THE AXLES INCLUDE MODELS-MERITOR MFS-08, MFS-06, AN AAC (MBA) F080-2N (AF-8-2, AF-6-2) FC-1. THIS BULLETIN IS TO PROVIDE INFORMATION ON THE RECOMMENDED MAINTENANCE PROCEDURE TO BE ADDED TO DTNA MAINTENANCE MANUALS FOR ALL MODELS WITH THESE AXLE RATINGS. MODEL YEARS UNKNOWN. *PE

SB-32-16

EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

STERLING: SOME BARKSDALE HEIGHT CONTROL VALVES HAVE BEEN RETURNED FOR WARRANTY BECAUSE FOUR BOLTS IN THE VALVE HOUSING WERE OVERTIGHTENED, OFTEN, ENOUGH TO CRACK THE VALVE HOUSING. MODEL YEARS UNKNOWN. *PE

01-37

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

STERLING: CUMMINS ISB DRIVE BELT JUMPING. THE POLY-V SERPENTINE DRIVE BELT MAY JUMP OFF ONE OR MORE OF THE PULLEYS DURING OPERATION. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Sterling Acterra by model year
YearComplaintsRecallsInvestigationsIssue Index
2012010—
2011010—
2010050—
2009060—
20081131—
20070112—
2006272—
2005161—
2004061—
2003241—
2002Viewing161—
20010111—
20000171—
1999070—
1998040—
1997020—
1996010—
1995010—
1994010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.