RoadVitals

2025 Subaru Crosstrek Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
43
Latest Jul 28, 2026
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
11
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2025 Subaru Crosstrek, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Visibility1227.9%
  • Electrical511.6%
  • Airbags37.0%
  • Steering37.0%
  • Exterior lighting24.7%
  • Interior & seats12.3%
  • Powertrain (other)12.3%
  • Seat belts12.3%
  • Body & structure12.3%
  • Fuel system12.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

13
reports

From owner reports, verbatim

While driving on a road with a round about as I entered into the round about turn the vehicle lane keeping assist pulled the wheels and caused me to slam into the curb damaging the passenger side front and back wheel. It shoved the front wheel back into the inner fender wheel well and made the vehicle unable to be driven. I tried to counter steer to prevent slamming into the curb but there was no response from the vehicle.

NHTSA ID 11753387 · filed Jul 28, 2026

Suddenly lost power steering, almost impossible to steer car to shoulder lane and stop. the car was taken to Fitzgerald Subaru, where technician found fault code C2532. Failure in Steering Gearbox assembly. Per Subaru techline case 260518-1300094. Advised to replace assembly. Parts used/replaced: 34110FN03A Need 023212010 x 2 051030300 x2 2 of 023212010. Nut castle 2 of 051030300. Cotter pin 2 of 44616AA291 Gasket - exhau

NHTSA ID 11744713 · filed Jun 17, 2026
All 13 reports naming driver assistance

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

12
reports

From owner reports, verbatim

I leased. 2025 Subaru Crosstrek Premium last May and after I drove it for a few days I discovered the driver side mirror was shaking and made it impossible to see traffic clearly, especially at night. I took the car back to the dealer several times but they could not fix it. There is a class action lawsuit against Subaru for the defective driver side mirror.

NHTSA ID 11751846 · filed Jul 21, 2026

When driving under windy conditions and/or at highway speeds (55mph+), the side mirror vibrate excessively. This causes blurring and obscuring of images in the mirror, sometimes to the point where you cannot see anything clearly. This thankfully has not cause any accidents for me, but I have heard many other owners have the same problem. I have heard owners claim Subaru is aware of this problem and their repair is subpar

NHTSA ID 11738991 · filed May 20, 2026
All 12 reports naming visibility

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

5
reports

From owner reports, verbatim

Sirius XM advertizing obscures the entire screen making car data and navigation unavailable unless a driver takes their eyes of the road to press a tiny X on a corner. There are some offers when I bought the care where I had to shut the car off to get the ad to disappear. I do not want to have driver distraction from Ads that could lead to an accident or have me pull over in traffic to shut off. Please ask them to stop this behavior

NHTSA ID 11703109 · filed Dec 4, 2025

I got a pop-up message while attempting to back up using my rear backup camera that almost caused an accident. This blocked view of the camera and locked up the entire infotainment system until I could clear it. The pop up was: "Enjoy SiriusXM FREE thru 12/1." This kind of distraction while operating a vehicle that weighs almost a ton while the vehicle is in motion is dangerous and irresponsible. This advertisement disables and interferes with safety features on this vehicle.

NHTSA ID 11703064 · filed Dec 4, 2025

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

3
reports

From owner reports, verbatim

The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving approximately 50 MPH with his wife inside the vehicle, the contact experienced a medical emergency and blacked out, causing the vehicle to accelerate to approximately 70 MPH. The vehicle crashed into a culvert pipe in a ditch and launched into the air, landing front-first before landing on all four wheels in a patch of grass. The air bags did not deploy, and the driver's side seat belt unlatched, causing the contact to hit the windshield head-first. The contact sustained a blunt force forehead injury, eyebrow cuts, right knee cuts, and small cuts on the left arm. The contact’s wife sustained a fractured back (T4) and injuries across the shoulder and abdomen from the seat belt. Medical attention was needed, and the contact and wife were transported to the hospital. The vehicle was towed to a tow yard and had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA ID 11745558 · filed Jun 22, 2026

WHEN MY WIFE IS IN THE FRONT PASSENGER SEAT THE AIR BAG DOES NOT GO ON. I AM TOLD IT IS ACTIVATED BY WEIGHT. MY WIFE WEIGHTS 95 LBS. I WAS INITIALLY TOLD THAT 80 LBS OR MORE SHOULD ACTIVATE THE AIR BAG. THE AIR BAG DOES NOT TURN ON WHEN SHE IS SITTING IN THE PASSENGER SEAT. NO ONE AT THE DEALERSHIP OR THE SERVICE CENTER KNOWS WHAT TO DO TO CORRECT THE SIGNIFICANT SAFETY ISSUE. A CUSTOMER ADVOCATE SUGGESTED THAT MY WIFE SHOULD PUT ON SOME WEIGHT. THE MGR AT CUSTOMER ADVOCATE TOLD ME TO HAVE MY WIFE SIT IN THE BACK SEAT. WE HAVE TRIED THIS IN OTHER CROSSTREKS AND FORESTERS, ONE WAS EVEN A 2019 CROSSTREK AND THE SAME THING HAPPENS. IT ISN'T ONLY MY CAR, IT'S ALL THE SUBARUS WE TRIED. NO ONE SEEMS TO KNOW WHAT TO DO ABOUT THE ISSUE AND THEY SEEM TO FEEL IT'S MY PROBLEM AND NO THEIRS. MY WIFE IS NOT SAFE WHILE RIDING IN THIS CAR BECAUSE SHE DOESN'T WEIGH ENOUGH! I'M SURPRISED THAT THERE HASN'T BEEN A RECALL BECAUSE IF THIS SITUATION. I AM AT A LOSS AS TO WHAT TO DO??? WE HAVE THIS CAR SINCE FEB 2025. IT'S BRAND NEW. NO ONE TOLD ME THAT MY WIFE WASN'T HEAVY ENOUGH TO ACTIVATE THE PASSENGER AIR BAG WHEN WE WERE PURCHASING THE CAR. WHAT ARE THE REQUIREMENTS FOR THE AIR BAG FOR THE FRONT PASSENGER SEAT? WHAT RECOURSE DO I HAVE? ARE THEY RESPONSIBLE FOR CORRECTING THIS SAFETY ISSUE? THEY WON'T EVEN ACKNOWLEDGE THAT IT'S A PROBLEM. THERE ARE MILLIONS OF PEOPLE DRIVING WITH THIS ISSUE. SOME MAY NOT EVEN BE AWARE OF THE PROBLEM UNTIL THERE'S AN ACCIDENT. I HAVE A CASE # 250813-1700995 WHICH OBVIOUSLY MEANS NOTHING. AND SUBARU HAS A 5 STAR SAFETY RATING. PEOPLE SHOULD KNOW...

NHTSA ID 11684820 · filed Sep 3, 2025

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

3
reports

From owner reports, verbatim

While driving on a road with a round about as I entered into the round about turn the vehicle lane keeping assist pulled the wheels and caused me to slam into the curb damaging the passenger side front and back wheel. It shoved the front wheel back into the inner fender wheel well and made the vehicle unable to be driven. I tried to counter steer to prevent slamming into the curb but there was no response from the vehicle.

NHTSA ID 11753387 · filed Jul 28, 2026

Suddenly lost power steering, almost impossible to steer car to shoulder lane and stop. the car was taken to Fitzgerald Subaru, where technician found fault code C2532. Failure in Steering Gearbox assembly. Per Subaru techline case 260518-1300094. Advised to replace assembly. Parts used/replaced: 34110FN03A Need 023212010 x 2 051030300 x2 2 of 023212010. Nut castle 2 of 051030300. Cotter pin 2 of 44616AA291 Gasket - exhau

NHTSA ID 11744713 · filed Jun 17, 2026

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

2
reports

From owner reports, verbatim

To Whom It May Concern; Again having ongoing issues and problems with my 2025 crosstrek.  Just got it back from the dealership after it being there for over 3 weeks.  I was returned to me with a nail in the tire. And they even lost my keys at the dealership. I've had my car back not even 24 hours and have 2 maintenance sensors come on. And the driver asst is only working one one side. Of course I contact the Subaru dealership - only to get dumped into a voicemail that doesn't get checked.  I'm yet to hear from anyone from Subaru.  Most likely won't.  At this time it seems like the only way to get anything resolved is to seek legal action.  That's sad because it really shouldn't have to come to that. Starting to wonder honestly if anyone actually works or does their job at Subaru. (or at least there job title on the person's business card) This has really gotten so ugly and out of hand all because Subaru "REFUSES" to follow up and "REFUSES" to follow through.Such an easy fix, Subaru have a service department. just fix my car. Geezzz - I know the mechanics have got to be certified.Just seems to be a never ending laundry list of maintenance issues with this vehicle. Clearly it's a lemon.  It's a 2025 model - just swap it out already!  This is utterly ridiculous! I can no longer make payments on [XXX]   So I guess Subaru wont be getting my money for my lease on a car that seldomly works. Guess that's one way of getting out of payments.  So that better not be getting my credit dinged because of this mess either.I am literally counting the days down to turn this hunk of junk back to Subaru.  This has been the ultimate WORST experience of my entire life!  And your dealership refuses to do anything about it at all!  I even have multiple cases open with Subaru of America - they to REFUSE to do anything to address my issues at all.  Never following up on phone calls or emails.  I can't believe they're still in business!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID 11718546 · filed Feb 17, 2026

Recently bought this car. Headlights are problematic and dangerous. For one, there are unusual dark spots in the SRH headlights. Even if you turn off SRH, they are still there. Very distracting and feel unsafe driving at night. Also, headlights are dim and do not sufficiently illuminate road. . When driving at night with low beams, I get a distinct demarcation line which I have to look under to see the road. The upper half of the windshield is completely dark while the lower half is clear. This is also very distracting and feels unsafe driving. The lights are too low on the road and those 2 black spots catch your attention and at times can look like something darting in front of your car. I live in a rural area and with few street lights it is difficult driving at night. Everyone that has driven with me cannot believe how bad these headlights are. Please research the comments and videos online, as this is a major complaint and problem. I would like to see these headlights recalled and replaced. Dealer is telling me I can’t change to an aftermarket headlight so I can’t even try to remedy the situation myself.

NHTSA ID 11634028 · filed Jan 4, 2025

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

1
report

From owner reports, verbatim

I buy the car couple weeks ago. The car is beautiful and works fine. The driver seat is notoriously uncomfortable. It just unbelievable painful. It is some drivable because of the pain and discomfort. I want resolution I want the seat to be upgrade with electric one. I am absolutely fit and I don't care if any medical condition. The seat makes the car undrivable

NHTSA ID 11696180 · filed Oct 28, 2025

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

1
report

From owner reports, verbatim

I am reporting a possible power train/drivetrain issue with a 2025 Subaru Crosstrek Wilderness. At steady highway speeds, most noticeably around 72–76 mph under light accelerator load, the vehicle produces a persistent high-frequency ringing/whining tone throughout the cabin. The noise stops when I lift off the accelerator and rarely occurs when traveling downhill, which suggests it may be related to drivetrain load rather than ordinary wind, road, or tire noise. The suspected component or system is UNKNOWN, but based on the operating conditions it may involve the CVT, differential, or related drivetrain/power train components. The vehicle is available for inspection upon request. The issue has been reproduced and confirmed by a Subaru dealer. The vehicle was previously inspected by the dealer, and the rear differential was replaced during an attempted repair, but the noise persisted. The vehicle was returned for additional diagnosis, and dealership personnel confirmed the same noise. The manufacturer later stated that the condition was considered a normal characteristic after comparison with another like-model Crosstrek Wilderness, but no specific root cause or technical explanation was provided. My safety concern is that a persistent, load-dependent drivetrain noise at highway speeds could indicate abnormal wear, resonance, or mechanical instability in the CVT, differential, or related power train components. If the condition reflects an unresolved defect, it could potentially lead to premature drivetrain failure or loss of power while driving at highway speeds. There have been no warning lamps or dashboard messages associated with the condition. The issue first appeared while the vehicle was still very new and under factory warranty, and it remains unresolved.

NHTSA ID 11749212 · filed Jul 8, 2026

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving approximately 50 MPH with his wife inside the vehicle, the contact experienced a medical emergency and blacked out, causing the vehicle to accelerate to approximately 70 MPH. The vehicle crashed into a culvert pipe in a ditch and launched into the air, landing front-first before landing on all four wheels in a patch of grass. The air bags did not deploy, and the driver's side seat belt unlatched, causing the contact to hit the windshield head-first. The contact sustained a blunt force forehead injury, eyebrow cuts, right knee cuts, and small cuts on the left arm. The contact’s wife sustained a fractured back (T4) and injuries across the shoulder and abdomen from the seat belt. Medical attention was needed, and the contact and wife were transported to the hospital. The vehicle was towed to a tow yard and had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA ID 11745558 · filed Jun 22, 2026

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

1
report

From owner reports, verbatim

My wife was almost killed yesterday in a 2025 Subaru Crosstrek. She was hit by a side impact at over 35 mph through the driver's door, and the airbags didn't work. The side doors locked and buckled from the impact. Firefighters pulled my wife out of the car through the passenger door. What a piece of junk. Don't trust that junk.

NHTSA ID 11668032 · filed Jun 19, 2025

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

1
report

From owner reports, verbatim

The contact owns a 2025 Subaru Crosstrek. The contact stated that while stopped at a gas station, the gas lid failed to open unless the vehicle was unlocked. The contact stated that the vehicle could not be refueled unless it was unlocked, which the contact considered to be a safety concern. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The contact was provided with training on how to operate the vehicle. The manufacturer was notified of the issue and informed that the vehicle needed to be unlocked while refueling the tank, per the owner's manual. The failure mileage was approximately 250.

NHTSA ID 11678306 · filed Aug 4, 2025

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .