Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
48
+4 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
3 injuries, 0 deaths reported
Overview
Our database contains 48 NHTSA owner-reported complaints for the 2025 Subaru Crosstrek, most frequently naming the driver assistance, visibility and electrical categories. 131 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
Monthly complaints peaked at 6 in Dec 2025. Most recent month: 1.View as table
Monthly owner complaints for the 2025 Subaru Crosstrek
Month
Complaints filed
Cumulative
Jan 2025
1
1
Mar 2025
1
2
May 2025
2
4
Jun 2025
1
5
Aug 2025
4
9
Sep 2025
4
13
Oct 2025
3
16
Nov 2025
3
19
Dec 2025
6
25
Feb 2026
4
29
Mar 2026
1
30
Apr 2026
2
32
May 2026
3
35
Jun 2026
5
40
Jul 2026
3
43
Sep 2026
1
44
Oct 2026
3
47
Nov 2026
1
48
What owners report
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
There is a significant wobble and wobble noise coming from my front driver side suspension. My vehicle does not feel stable the whole car kind of wobbles back-and-forth when turning, which is a major safety concern. The dealership just keeps saying everything looks fine visually I’ve had 6 different wheel alignments in the last month and each time the vehicle was out of alignment. The car is not holding alignments which is a huge safety concern for me and the dealership will not take it serious because they cannot visually see anything wrong. Nothing has been taken apart and inspected.. The vehicle has 18,000 miles on it and is fully covered under factory warranty still.
NHTSA ID
11776477
Incident
Oct 1, 2026
Filed Oct 28, 2026
The moonroof exploded while I was driving the car. There was a loud bang that sounded like a gunshot while I was going down the expressway. The moonroof shattered upwards sending glass all over the highway. As I researched what happened I found lots of reports online of vehicle owners experiencing something similar so I wanted to share.
NHTSA ID
11774290
Incident
Oct 26, 2026
Electrical
Filed Oct 23, 2026
The dealership network has already made two (2) separate, unscheduled service attempts to diagnose and fix this ongoing battery drainage issue: 1.First Repair Attempt: July 9, 2026, at McDaniels Subaru of Columbia, Mileage: 2356. Vehicle would not start. When start button was pushed dash lights would flicker on but would not turn over engine. Not being that familiar with the electronics of the vehicle I thought it may be that my wife had somehow disabled the vehicle by trying to get the key fob to work. Lights on the dash indicated the key fob was “disabled” . (The “disabled key fob” warning light can indicate a dead battery). I left vehicle, returned with the spare key fob, but still same result until I was able to get a “jump”. Vehicle seemed OK then. At home I charged battery and my charger said it was “fully charged”. Result: Technician apparently only tested the key fob, even though the repair order states the battery was tested. Nothing was found by the technician that would indicate why vehicle would not start or that battery was drained. (The “disabled key fob” warning light can indicate a dead battery) 2.Second Repair Attempt: Result: : October 5, 2026, at McDaniels Subaru of Columbia, Mileage: 3243 Vehicle would not start in garage at home. Sent various videos to dealer service department of how the vehicle was not starting. Dealer technician advised it appeared to be a dead battery. I made an appointment for the following Monday. I also charged the dead battery. My charger indicated a “bad battery”. 3. Result: Factory battery replaced. I asked for a replacement battery at the time of appointment. I asked for an AGM battery to better withstand the severe drain on the battery from the ignition/starting system but was promptly refused. Despite these efforts, the issue persists. Research and expert dealer consultation indicate that the factory battery is fundamentally underpowered for the technical start-stop and electronic load demand
NHTSA ID
11773248
Incident
Jul 9, 2026
ElectricalEngine
Filed Oct 19, 2026
Intermittently, while trying to start the car, the alarm sounds, lights turn on, message says "engine disabled" and car cannot be started. Has occurred every few months: December 2025, March 2026, July 2026. Subaru company claims there is no problem, however, there is a malfunction that it has refused to try to diagnose. The company claims the car was not driven enough, or maybe the key fob was left in the car, or the phone was too close to the start button, or etc...........I do have a video of one incident but do not know how to upload it.
NHTSA ID
11772296
Incident
Jul 15, 2026
AirbagsBrakesDriver assistance
Filed Sep 30, 2026
Crash reported1 injury reported
My daughter was driving her car and another car pulled right in front of her from behind a wall. The damage to my daughter’s car is all at the front and the automatic braking mechanism did not work, in addition, non of the airbags deployed which caused my daughter to have injuries to her legs. Towing service was puzzled when they saw the damage and the airbags had not deployed.
NHTSA ID
11768188
Incident
Sep 29, 2026
Driver assistanceSteering
Filed Jul 28, 2026
While driving on a road with a round about as I entered into the round about turn the vehicle lane keeping assist pulled the wheels and caused me to slam into the curb damaging the passenger side front and back wheel. It shoved the front wheel back into the inner fender wheel well and made the vehicle unable to be driven. I tried to counter steer to prevent slamming into the curb but there was no response from the vehicle.
NHTSA ID
11753387
Incident
Jul 27, 2026
Visibility
Filed Jul 21, 2026
I leased. 2025 Subaru Crosstrek Premium last May and after I drove it for a few days I discovered the driver side mirror was shaking and made it impossible to see traffic clearly, especially at night. I took the car back to the dealer several times but they could not fix it. There is a class action lawsuit against Subaru for the defective driver side mirror.
NHTSA ID
11751846
Incident
May 30, 2025
Powertrain (other)
Filed Jul 8, 2026
I am reporting a possible power train/drivetrain issue with a 2025 Subaru Crosstrek Wilderness. At steady highway speeds, most noticeably around 72–76 mph under light accelerator load, the vehicle produces a persistent high-frequency ringing/whining tone throughout the cabin. The noise stops when I lift off the accelerator and rarely occurs when traveling downhill, which suggests it may be related to drivetrain load rather than ordinary wind, road, or tire noise. The suspected component or system is UNKNOWN, but based on the operating conditions it may involve the CVT, differential, or related drivetrain/power train components. The vehicle is available for inspection upon request. The issue has been reproduced and confirmed by a Subaru dealer. The vehicle was previously inspected by the dealer, and the rear differential was replaced during an attempted repair, but the noise persisted. The vehicle was returned for additional diagnosis, and dealership personnel confirmed the same noise. The manufacturer later stated that the condition was considered a normal characteristic after comparison with another like-model Crosstrek Wilderness, but no specific root cause or technical explanation was provided. My safety concern is that a persistent, load-dependent drivetrain noise at highway speeds could indicate abnormal wear, resonance, or mechanical instability in the CVT, differential, or related power train components. If the condition reflects an unresolved defect, it could potentially lead to premature drivetrain failure or loss of power while driving at highway speeds. There have been no warning lamps or dashboard messages associated with the condition. The issue first appeared while the vehicle was still very new and under factory warranty, and it remains unresolved.
NHTSA ID
11749212
Incident
Jan 28, 2026
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
09-142-26
FUEL/PROPULSION SYSTEM
This bulletin announces a change to the troubleshooting tree when diagnosing DTC P2404 EVAP SYSTEM LEAK DETECTION PUMP SENSE CIRCUIT RANGE/PERFORMANCE.
SubaruNet Announcement (T
ELECTRICAL SYSTEM; POWER TRAIN
This is an update announcement regarding the TechShare & NorthStar Integration - CVT Diag.
18-247-26
ELECTRICAL SYSTEM
This Service Information Bulletin announces Service Manual updates for the diagnosis of hands-free calling and voice recognition concerns.
SubaruNet Announcement (S
ELECTRICAL SYSTEM
This announcement provides information on the connected services platform for Subaru EVs.
07-231-26R
ELECTRICAL SYSTEM
This bulletin announces the service procedure for battery replacement on 2025MY Impreza and Crosstrek. This is an revised version of the original bulletin.
15-344-26
ELECTRICAL SYSTEM; ENGINE
This bulletin provides a step-by-step diagnostic procedure for resolving Remote Engine Start (RES) failures for both Telematics and remote engine start equipped vehicles.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.