RoadVitals

2013 Sutphen Sph 100

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 26, 2013
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 10, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2013 Sutphen Sph 100, most frequently naming the seat belts category. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Seat belts1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V718000

EQUIPMENT:MECHANICAL

Nov 10, 2014
181 units potentially affected
The defect: Sutphen Corporation (Sutphen) is recalling certain model year 2000-2014 SPH 100, SP 110, SPI 112, SAI 110 aerial devices manufactured November 5, 2014. The main extension cable on the aerial ladders may fail.
The risk: A cable failure may cause the ladder to collapse in use, increasing the risk of injury to a user.
The remedy: Sutphen will notify owners, and dealers will inspect and repair or replace the ladders, as necessary, free of charge. The recall began in October 2014. Owners may contact Sutphen customer service at 1-866-287-5549. Sutphen's number for this recall is NACIS# 336120.
Sutphen CorporationManufacturer number NACIS# 336120View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Seat belts
Filed Apr 26, 2013

THE SEATBELT LATCHPLATE AND SOME LAP BELT WEBBING RIDES ON THE ABDOMEN OF ADULT OCCUPANTS, RATHER THAN LOW ACROSS THE HIPS AS A SEATBELT IS SUPPOSED TO FIT. THIS IS TRUE FOR ALL FOUR SEATS IN THE VEHICLE. THIS MAY BE DUE TO EXCESSIVELY LONG SEATBELT STALKS ON THE FEMALE SEATBELT BUCKLES. THE UPPER EDGE OF THE MALE SEATBELT LATCHPLATE DIGS INTO THE WEARER'S ABDOMEN AT THE LOWER RIB MARGIN. IMPROPERLY POSITIONED SEATBELTS IS UNCOMFORTABLE AND IS A WELL DOCUMENTED CAUSE OF PREVENTABLE CRASH INJURIES. *TR

NHTSA ID
10509631
Incident
Apr 22, 2013
Mileage
3,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

10_2025

Heater manifold valve orientation for heater lines. Winter preparation for heat in cab.

Aug 2025

Cable Lubrication Service Bulletin

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Sutphen Sph 100 by model year
YearComplaintsRecallsInvestigationsIssue Index
2014010—
2013Viewing110—
2012031—
2011031—
2010142—
2009143—
2008042—
2007042—
2006032—
2005032—
2004032—
2003021—
2002010—
2001010—
2000010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.