2014 Suzuki DL650A V-Strom Problems

TL* THE CONTACT OWNS A 2013 (N/A) SUZUKI DL650A V-STROM. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V878000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE BIKE HAS A SEVERE FRONT END VIBRATION AND SHAKE ON DECELERATION BETWEEN 45-35 MPH. THE VIBRATION STARTS OUT MILD AND ESCALATES TO THE POINT THAT YOU CAN LOOSE CONTROL OF THE BIKE UNLESS YOU ACCELERATE ABOVE 45 MPH, OR QUICKLY BRAKE AND SIGNIFICANTLY REDUCE YOUR SPEED. THE PROBLEM IS YOU ARE NOT ALWAYS IN A SAFE POSITION ON THE ROAD AND IN TRAFFIC TO KEEP THE BIKE OUTSIDE OF THE DANGEROUS RANGE. AS A RESULT, I FEEL THE VEHICLE IS UNSAFE TO OPERATE. IF YOU ARE CONSCIOUSLY AWARE OF THE RANGE OF SPEED IN WHICH IT OCCURS, YOU CAN TRY TO AVOID THE SPEED, OR COMPENSATE BY HOLDING THE HANDLEBARS TIGHT UNTIL THE VEHICLE DROPS BELOW 35 MPH. ONCE BELOW 35 MPH, THE SHAKING SUBSIDES. AFTER TWO ATTEMPTS BY THE DEALERSHIP TO RESOLVE THE PROBLEM UNSUCCESSFULLY BY PERFORMING VARIOUS ADJUSTMENTS ON THE SUSPENSION, FORKS, AND FRONT WHEEL, THEY INFORMED ME THAT THIS ISSUE IS A KNOWN DOCUMENTED PROBLEM ON THIS PARTICULAR BIKE. THERE IS AN INTERNAL SERVICE BULLETIN IDENTIFIED AS "CHASSIS - STEERING HEAD OSCILLATION" FOR WHICH THERE IS NO FIX. I RECEIVED A COPY OF THIS DOCUMENT FOR MY RECORDS. THE DEALERSHIP SAID THERE WAS NOTHING MORE THEY COULD DO AND SAID I HAD TO DEAL WITH THE PARENT COMPANY. I OPENED A CASE WITH THE MANUFACTURER. I ASKED THEM TO TRY AND ATTEMPT TO RESOLVE THE SITUATION AGAIN THROUGH THEIR DEALER NETWORK, OR BUY THE VEHICLE BACK. THE STATED THEY WOULD NOT DO ANYTHING FURTHER, EVEN AFTER I ADVISED THEM I WOULD NOT RIDE THE BIKE AGAIN. IF THIS IS A KNOWN HANDLING ISSUE THAT EFFECTS THE SAFE OPERATION OF THIS PARTICULAR MODEL, THE COMPANY SHOULD BE OBLIGATED TO DISCLOSE THIS AT THE TIME OF SALE. I DO NOT FEEL I SHOULD HAVE TO SELL THE BRAND NEW BIKE AT A SIGNIFICANT LOSS. AGAIN, THIS ISSUE EFFECTS THE SAFE HANDLING OF THE BIKE, AND SHOULD NOT BE RIDDEN WITH THIS EXISTING CONDITION.

THE BIKE HAS A SEVERE FRONT END VIBRATION AND SHAKE ON DECELERATION BETWEEN 45-35 MPH. THE VIBRATION STARTS OUT MILD AND ESCALATES TO THE POINT THAT YOU CAN LOOSE CONTROL OF THE BIKE UNLESS YOU ACCELERATE ABOVE 45 MPH, OR QUICKLY BRAKE AND SIGNIFICANTLY REDUCE YOUR SPEED. THE PROBLEM IS YOU ARE NOT ALWAYS IN A SAFE POSITION ON THE ROAD AND IN TRAFFIC TO KEEP THE BIKE OUTSIDE OF THE DANGEROUS RANGE. AS A RESULT, I FEEL THE VEHICLE IS UNSAFE TO OPERATE. IF YOU ARE CONSCIOUSLY AWARE OF THE RANGE OF SPEED IN WHICH IT OCCURS, YOU CAN TRY TO AVOID THE SPEED, OR COMPENSATE BY HOLDING THE HANDLEBARS TIGHT UNTIL THE VEHICLE DROPS BELOW 35 MPH. ONCE BELOW 35 MPH, THE SHAKING SUBSIDES. AFTER TWO ATTEMPTS BY THE DEALERSHIP TO RESOLVE THE PROBLEM UNSUCCESSFULLY BY PERFORMING VARIOUS ADJUSTMENTS ON THE SUSPENSION, FORKS, AND FRONT WHEEL, THEY INFORMED ME THAT THIS ISSUE IS A KNOWN DOCUMENTED PROBLEM ON THIS PARTICULAR BIKE. THERE IS AN INTERNAL SERVICE BULLETIN IDENTIFIED AS "CHASSIS - STEERING HEAD OSCILLATION" FOR WHICH THERE IS NO FIX. I RECEIVED A COPY OF THIS DOCUMENT FOR MY RECORDS. THE DEALERSHIP SAID THERE WAS NOTHING MORE THEY COULD DO AND SAID I HAD TO DEAL WITH THE PARENT COMPANY. I OPENED A CASE WITH THE MANUFACTURER. I ASKED THEM TO TRY AND ATTEMPT TO RESOLVE THE SITUATION AGAIN THROUGH THEIR DEALER NETWORK, OR BUY THE VEHICLE BACK. THE STATED THEY WOULD NOT DO ANYTHING FURTHER, EVEN AFTER I ADVISED THEM I WOULD NOT RIDE THE BIKE AGAIN. IF THIS IS A KNOWN HANDLING ISSUE THAT EFFECTS THE SAFE OPERATION OF THIS PARTICULAR MODEL, THE COMPANY SHOULD BE OBLIGATED TO DISCLOSE THIS AT THE TIME OF SALE. I DO NOT FEEL I SHOULD HAVE TO SELL THE BRAND NEW BIKE AT A SIGNIFICANT LOSS. AGAIN, THIS ISSUE EFFECTS THE SAFE HANDLING OF THE BIKE, AND SHOULD NOT BE RIDDEN WITH THIS EXISTING CONDITION.