Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 14 NHTSA owner-reported complaints for the 2002 Suzuki Intruder, most frequently naming the fuel system, transmission and brakes categories. 1 manufacturer communication is on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Aug 2002 | 1 | 1 |
| Apr 2003 | 1 | 2 |
| Oct 2003 | 2 | 4 |
| Dec 2003 | 1 | 5 |
| Jan 2004 | 1 | 6 |
| Mar 2004 | 1 | 7 |
| May 2004 | 1 | 8 |
| Nov 2004 | 3 | 11 |
| Sep 2005 | 1 | 12 |
| Apr 2006 | 1 | 13 |
| Apr 2014 | 1 | 14 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
STATOR AND RECTIFYER WENT ON NY 2002 SUZUKI 1500 INTRUDER. I AM READING THAT THIS IS A HUGE PROBLEM FOR THIS MODEL. IT CAUSED ME TO LOSE POWER WHILE DRIVING. THIS IS IN NEED OF A RECALL. *TT
I AM THE RECIPIENT OF A GAS TANK RECALL ON A SUZUKI 1500 INTRUDER MOTORCYCLE AND HAVE RECEIVED VIRTUALLY NO ASSISTANCE WITH REGARDS TO MAKING THE VEHICLES SAFE IN A REASONABLE PERIOD OF TIME - I HAVE BEEN WITHOUT THIS MODE OF TRANSPORTATION SINCE MARCH 11 DUE TO THIS MANUFACTURING DEFECT AND THERE IS STILL NO ETA FROM SUZUKI ON WHEN THE MOTORCYCLE WILL BE RETURNED TO ME IN SAFE RIDING CONDITION. BELOW IS THE TEXT FROM A LETTER THAT I HAVE SENT TO THE CALIFORNIA CONSUMERS AFFAIRS DEPARTMENT WITH MORE DETAILS. I WOULD JUST LIKE TO TAKE A MOMENT TO REVIEW AN ISSUE THAT I HAVE HAD WITH THE SUZUKI MOTORCYCLE COMPANY RECENTLY. EARLY THIS MONTH I RECEIVED A RECALL NOTICE ON MY SUZUKI INTRUDER 1500 IN WHICH IT WAS STATED THAT THERE WAS A POSSIBLE UNSAFE SITUATION WITH THE GAS TANK WHICH COULD CAUSE IT TO EXPLODE. OBVIOUSLY, THIS CAUGHT MY ATTENTION AND I BROUGHT THE MOTORCYCLE INTO THE LOCAL DEALERSHIP ON 3/11/06 TO BE TESTED AND CHECKED. AT THAT TIME I WAS TOLD THAT IF IT WAS VERIFIED THAT MY GAS TANK WAS DEFECTIVE, IT WOULD TAKE 5 TO 7 DAYS TO RECEIVE THE TANK AND MAKE REPAIRS. (DIRECT QUOTE FROM THE RECALL NOTICE ??PARTS ARE CURRENTLY AVAILABLE. IT MAY BE NECESSARY TO LEAVE YOUR MOTORCYCLE OVERNIGHT, SO CHECK WITH YOUR DEALER??). ON AROUND 3/22 (11 DAYS AFTER WE DROPPED THE MOTORCYCLE OFF), WE CONTACTED THE REPAIR SHOP AND WERE TOLD THAT THE TANK WAS ON BACK-ORDER WITH NO ETA. ON MONDAY 3/27 WE CALLED SUZUKI AND SPOKE WITH A REPRESENTATIVE APOLOGIZED FOR THE ISSUE AND THEN SAID HE STILL NEEDED MORE TIME TO RESEARCH THE PROBLEM AND PROMISED TO CALL BACK. AGAIN, NO RETURNED CALL WAS MADE TO US. ON THURSDAY 3/30/06 , I AGAIN CALLED SUZUKI, WHERE I WAS FINALLY PUT IN CONTACT WITH HIS A MANGER WHO TRIED TO EXPLAIN WHY I NEEDED TO BE PATIENT AND INCONVENIENCED DUE TO THEIR MANUFACTURING DEFECT AND THAT ANY INCONVENIENCE I WAS EXPERIENCING WAS UNFORTUNATE BUT NOT THEIR PROBLEM. AFTER ABOUT 20 MINUTES OF GETTING NOWHERE I ENDED THE CALL. *NM
DT: THE CONSUMER STATES THAT THERE IS SOMETHING WRONG WITH THE REAR BRAKES. THE PISTON IS PRESSING THE PAD AGAINST THE CALIPER AND WILL NOT RELEASE. THE PADS ARE WEARING OUT REAL FAST. THE DEALER/ MANUFACTURER HAVE BEEN NOTIFIED. THERE HAS BEEN NO RESPONSE. *AK THE CONSUMER STATED THERE HAS BEEN A PROBLEM WITH THE CALIPER SINCE THE MOTORCYCLE WAS PURCHASED. UPDATED 01/11/06. *JB
FUEL TANK DEVELOPED A HAIR LINE CRACK ABOVE THE FRONT RIGHT MOUNTING TAB. THIS BEGAN LEAKING GAS VAPORS WHICH HAVE GROWN WORSE OVER TIME.*AK
I KEPT SMELLING GAS FUMES AND FOUND A HAIR-LINE CRACK IN THE TOP OF THE GAS TANK AT THE RIGHT FRONT MOUNTING TAB WITH FUEL SEEPAGE APPARENT. *AK
BOUGHT MY SUZUKI 1500 INTRUDER MOTORCYCLE NEW FROM AJ FOYT SUZUKI/KAWASAKI IN HOUSTON ,TEXAS, AT 6,000 MILES THE FUEL TANK WELD CRACKED AND STARTED LEAKING FUEL!!,, THERE ARE DOZENS OF OTHERS IN MY SUZUKI FORUM CLUB WITH THE SAME PROBLEM. *JB
WOULD POP OUT OF 4TH GEAR WHILE ACCELERATING GOING UP HILL OR PUTTING ANY LOAD ON IT. CALLED MT LOCAL DEALER AND TOOK IT RIGHT IN. THEY ARE IN THE PROCESS OF REPLACING THE CAM STOP PLATE AND PINS. SHOULD HAVE IT BACK NEXT WEEK. *AK
TRANSMISSION WILL NOT DOWNSHIFT TO FIRST GEAR WITHOUT LIFTING UP ON THE SHIFTER TO RATCHET IT INTO POSITION. IT WAS TAKEN TO DEALER FOR REPAIR UNDER WARR.BUT PROBLEM WAS NOT FIXED AT ALL.*AK
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
FUEL SYSTEM, OTHER
FUEL SYSTEM EVAPORATIVE EMISSIONS CANISTER REPLACEMENT. SUZUKI. 2001-2004 VOLUSIA AND 1999 - 2004 INTRUDER. *TT
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.