RoadVitals

2011 Thomas Built Buses Hdx

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Aug 31, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Thomas Built Buses Hdx. 6 safety recalls have been issued covering this model year; and 87 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
11V455000

ENGINE AND ENGINE COOLING:ENGINE

Aug 31, 2011
43 units potentially affected
The defect: DAIMLER TRUCKS NORTH AMERICA IS RECALLING CERTAIN MODEL YEAR 2005 THROUGH 2012 FREIGHTLINER M2, STERLING ACTERRA, 7500 & 8500, AND THOMAS BUILT HDX VEHICLES MANUFACTURED FROM JUNE 23, 2004, THROUGH MARCH 15, 2011, EQUIPPED WITH SPECIFIC MBE900 EPA04 AND EPA07 MODEL ENGINES. THE INTAKE AIR GRID HEATER MAY SHORT CIRCUIT AND FAIL DUE TO EXCESSIVE INTERNAL TEMPERATURES.
The risk: A SHORT CIRCUITED GRID HEATER COULD RESULT IN A VEHICLE FIRE AND INJURY TO VEHICLE OCCUPANTS.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. REPAIRS WILL BE PERFORMED BY DETROIT DIESEL CORPORATION AUTHORIZED REPAIR FACILITIES. THE SAFETY RECALL BEGAN ON SEPTEMBER 12, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712. THIS RECALL IS AN EXPANSION OF A PREVIOUS RECALL, CAMPAIGN NUMBER 10V-341.
DAIMLER TRUCKS NORTH AMERICAManufacturer number 10C-5View on NHTSA.gov
10V487000

SEATS

Oct 14, 2010
6 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING CERTAIN THOMAS BUILT MVP-EF AND HDX NON SCHOOL BUSES MANUFACTURED FROM MARCH 17, 2009, THROUGH DECEMBER 7, 2009, EQUIPPED WITH STABILUS BLOC-O-LIFT, P/N 5561ED, DRIVER SEATS. THE WELD WHICH HOLDS THE MOUNTING TAB TO THE SHOCK BODY WAS IMPROPERLY WELDED AND CAN BREAK.
The risk: THE SEAT COULD DROP UNEXPECTEDLY WITH OUT PRIOR WARNING AND COULD CAUSE MOMENTARY LOSS OF STEERING CONTROL, POSSIBLY RESULTING IN A CRASH.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND REPAIRS WILL BE PERFORMED BY AUTHORIZED THOMAS BUILT BUSES SERVICE FACILITIES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 24, 2010. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAView on NHTSA.gov
10V486000

SEATS

Oct 14, 2010
294 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING CERTAIN THOMAS BUILT MVP-EF, HDX, AND SAF-T-LINER C2 SCHOOL BUSES MANUFACTURED FROM MARCH 17, 2009, THROUGH DECEMBER 7, 2009, EQUIPPED WITH STABILUS BLOC-O-LIFT, P/N 5561ED, DRIVER SEATS. THE WELD WHICH HOLDS THE MOUNTING TAB TO THE SHOCK BODY WAS IMPROPERLY WELDED AND CAN BREAK.
The risk: THE SEAT COULD DROP UNEXPECTEDLY WITHOUT PRIOR WARNING AND COULD CAUSE MOMENTARY LOSS OF STEERING CONTROL, POSSIBLY RESULTING IN A CRASH.
The remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND REPAIRS WILL BE PERFORMED BY AUTHORIZED THOMAS BUILT BUSES SERVICE FACILITIES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 24, 2010. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PAB005-2019

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE:BODY:DOOR

Thomas Built Buses Product Awareness Bulletin on Improved Through Lugg Compt Dr

DOC-1034175

VISIBILITY

SS:1034175 TBB Removing Window Stops from Passenger Windows

PAB003-2019

ENGINE AND ENGINE COOLING

Thomas Built Buses Product Awareness Bulletin on Detroit Engine Up-Rate Capabilities

sbu00016

EQUIPMENT

Service Bulletin Paper Copy Mailings Are Discontinued

1208-18

ENGINE; EQUIPMENT

Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing

DOC-1033968

ELECTRICAL SYSTEM; EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thomas Built Buses Hdx by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010—
2015010—
2012010—
2011Viewing060—
2010081—
2009261—
2008082—
20070122—
20060123—
2005082—
2004071—
2003040—
2002020—
2001020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.