RoadVitals

2014 Thor Motor Coach Tuscany

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 2, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
11
Latest Nov 7, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2014 Thor Motor Coach Tuscany, most frequently naming the other / unspecified category. 11 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

11 campaigns cover this model year

View all 11

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V799000

EXTERIOR LIGHTING

Nov 7, 2019
1,785 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014-2017 Tuscany XTE (models 34ST, 36MQ, 40AX, 40BX, 40EX and 40GQ), 2013-2018 Tuscany (models 38SQ, 40DX, 40KQ, 40RX, 42GX, 42HQ, 42WX, 44MT 45AT and 45LT) and 2016-2020 Venetian (models A40, B42, F42, G36, J40, L40, M37, R40, S40, and T42) motorhomes. The rear reflectors within the taillight lens may be too high, reducing the vehicle's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: The incorrectly positioned reflectors may make the motorhome less visible to others on the road, increasing the risk of a crash.
The remedy: TMC will notify owners, and dealers will install adhesive reflectors, free of charge. The recall began January 2, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000180.
Thor Motor CoachManufacturer number RC000180View on NHTSA.gov
19V714000

EQUIPMENT:OTHER:LABELS

Oct 8, 2019
101 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."
The risk: An inadvertently overloaded motorhome due to an incorrect carrying capacity can increase the risk of a crash.
The remedy: TMC will notify owners, and dealers will issue new OCCC labels with correct seating positions and weight calculations, free of charge. The recall began November 21, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000176.
Thor Motor CoachManufacturer number RC000176View on NHTSA.gov
18V285000

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

May 2, 2018
895 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2011-2017 Thor Tuscany and Venetian motorhomes, built on Freightliner Custom Chassis Corporation (FCCC) chassis. The power steering hose on the affected vehicles may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter motor, possibly causing electrical arcing and a power steering fluid leak.
The risk: Electrical arcing in the presence of leaking power steering fluid can increase the risk of a fire.
The remedy: FCCC has notified owners, and FCCC dealers will reroute the power steering hose to provide proper clearance, free of charge. The recall began on May 1, 2018. Owners may contact TMC customer service at 1-877-855-2867 or FCCC customer service at 1-800-547-0712. TMC's number for this recall is RC000153.
Thor Motor CoachManufacturer number RC000153View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Jun 2, 2018

THE KIWKEE 34 SERIES STEP HAS THE RIVETS FALLING OFF LETTING THE STEPS FALL AND MOVE WHEN A PERSON ENTERS/EXITS THE MOTORHOME. I HAVE TEMPORARILY SUPPORTED THE STEP WITH A RIVET HOWEVER IT IS CURRENTLY NOT BRADED AND IS HELD IN PLACE WITH JB WELD. I STEPPED OUT OF THE MOTORHOME AND THE STEP GAVE WAY AND I KEEP FROM FALLING BY HANGING ON TO THE HANDLE. THIS HAPPENED AFTER WE PARKED IN THE RV PARK FOR THE EVENING. IT APPEARS THAT THE RIVETS ARE TURNING CAUSING THE EXPANDED AREA TO GRIND OFF LETTING THE RIVETS TO WORK OUT. A PERSON CAN UNKNOWINGLY SLIP AND FALL WHEN THE STEPS GIVE WAY. *TT *TR

NHTSA ID
11099355
Incident
Jun 2, 2018
Mileage
20,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

TIB 14-003 03271

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

THE BULLETIN PROVIDES INSTRUCTIONS ON REPAIR TO THE TILE THAT WAS NOT RUN FAR ENOUGH TOWARDS THE EDGE OF THE FLOOR AT THE FRONT OF THE DRIVER'S SIDE SLIDE OUT.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Tuscany by model year
YearComplaintsRecallsInvestigationsIssue Index
2022000—
2021010—
2020120—
2019140—
2018560—
2017481—
20160120—
20152110—
2014Viewing1110—
2013170—
2012060—
2011160—
2010010—
2009010—
2008110—
2007010—
2006010—
2005010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.